Cisco Jabber

4.3 (1,331)
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Web conferencing, unified communications, voice & video call

Overall rating

4.3 /5
(1,331)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.4/5
Customer Support
4.2/5

86%
recommended this app
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1331 Reviews

Serhat
Serhat
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fast and Uninterrupted Communication

Reviewed on 2023/05/08

Jabber is used for internal communication in our bank. All meetings are held via Jabber. I did not...

Jabber is used for internal communication in our bank. All meetings are held via Jabber. I did not encounter any problems while using Jabber for all video, audio and text meetings and chats. I didn't see a problem even in fairly crowded meetings. I do screen sharing and file sharing as part of my job. I haven't encountered any problems with these. I am very pleased.

Pros

We do our internal correspondence using Jabber. It provided uninterrupted communication, especially when working from home. It's great for file sharing. I don't remember ever having problems with video and audio communication. It is especially useful for mass chats. I also feel as if my friend is with me in screen sharing.

Cons

I did not encounter any negative features.

Quishea
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great for online audio and video usage!!

Reviewed on 2023/11/05

Pros

I'm a big fan of Cisco Jabber for a few key reasons. The "Two-Way Audio & Video" feature is a game-changer for me. It's like having a face-to-face conversation, even when I'm working remotely. The quality of the audio and video is impressive, making virtual meetings feel natural and clear.

I also love how Cisco Jabber integrates seamlessly with other Cisco products. It's like having a one-stop-shop for all my communication needs—whether it's instant messaging, voice calls, video chats, or screen sharing, I can do it all in one place.

The flexibility to use Cisco Jabber on different devices is a huge plus for me. Whether I'm on my laptop, tablet, or phone, I can stay connected without any hassle. And, of course, the security features make me feel confident that my communications are always protected. Overall, Cisco Jabber is a go-to for efficient and secure communication in my daily work routine.

Cons

While I appreciate Cisco Jabber's features, there are a couple of things that have been a bit tricky for me. The interface was a bit overwhelming at first, and it took some time to get used to all the different functions. I also noticed that it can be a bit demanding on my computer's resources, which sometimes affects its performance, especially on less powerful devices.

Integration with other Cisco products is cool, but for me, who uses a mix of communication tools, it can be a bit less seamless. Sometimes, managing the security features feels a bit complex, and it might not be everyone's cup of tea.

However, these are more like bumps in the road rather than roadblocks. Once you get the hang of it, Cisco Jabber offers a robust communication experience, especially if you're deep into the Cisco ecosystem.

Rodger
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Basic collaboration tools

Reviewed on 2023/08/17

Basic communication product, particularly when you have phone extentions

Basic communication product, particularly when you have phone extentions

Pros

Simple to use, light weighted, providing basic collaboration functions, integration with Microsoft

Cons

Video conference and team meeting experiences can be better.

Pasquale
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cisco Jabber, a complete tool for the enterprise Collaboration

Reviewed on 2023/08/10

I use Jabber but also webex app. Either are very powerful tool that a modern enterprise must have.

I use Jabber but also webex app. Either are very powerful tool that a modern enterprise must have.

Pros

Cisco Jabber is a very simple and intuitive tool. It is suitable in modern enterprise realities to apply a new way to work. Collaboration helps enterprise to became powerful.

Cons

Jabber could be used inside the enterprise network but using Sip trunk or Cisco cloud services it becomes the complete tool to manage audio and video conferencing, chat, ftp sharing and so on. The evolution of Jabber is webex app.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great for Audio, not much else

Reviewed on 2023/11/16

Cisco was easy to log into and to connect with work colleagues, the audio came through great....

Cisco was easy to log into and to connect with work colleagues, the audio came through great. Didn’t really use the video features

Pros

Cisco was used for our joint audio calls within our workforce, seemed to work relatively well.

Cons

The video services didn’t work quite as well as advertised

lyka angelic
Overall rating
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cisco Jabber is easy to use

Reviewed on 2023/10/17

my over all experience using cisco jabber since my company using it everyday for meetings cisco is...

my over all experience using cisco jabber since my company using it everyday for meetings cisco is the best no lags especially on the audio clear and loud

Pros

What I like the most using cisco is more easy to used than the other application that I used even if you are not tech savvy you will easily manage how to used it

Cons

well for me if they will add more filter it will be lovely plus adding different sounds notification will be better

Priya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

An all-inclusive and intuitive platform for voice-over IP and video conferencing

Reviewed on 2023/10/18

We've been using this app for everything from internal communications to client communications to...

We've been using this app for everything from internal communications to client communications to meetings to messaging, and it's been great. The call quality is excellent, and we appreciate the clarity. The customer service is impressive, and all features (chat, texting, and screen sharing) perform as advertised. To date, we have had a positive experience with Jabber.

Pros

We utilize it for video calls and VOIP to bridge communication distances. It works wonderfully and can be accessed from any computer or mobile device. The program's user-friendliness and inherent clarity make it simple to grasp how it functions. It facilitates internal communication and collaboration, allowing us to work more efficiently from any location and on any device while also allowing us to serve our customers better.

Cons

It still has numerous limitations and might use better integration with several third-party programs.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

network technical suuport engineer

Reviewed on 2023/06/03

So far, my first time i use jabber i felt surprised that there is a technology. i cannot imagine...

So far, my first time i use jabber i felt surprised that there is a technology. i cannot imagine how i will miss this technology if i moved to other cooperate that didn't used this technology.

Pros

my admiring regarding this application how i can communicate with people from my IP phone ( internet based ) to landlines, and mobile networks line with smooth and high quality calls

Cons

as i work on an operation field, sometimes i need to do an instant calls as quickly as possible. sometimes i feel that it took much time on opening and to be ready to use.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

One of the best for Cisco soft phone call

Reviewed on 2023/10/26

Pros

Call quality and the feature to login into Jabber also voicemail

Cons

Software will be hing most of the time and quite slow application

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

A good interface and app

Reviewed on 2023/11/08

Pros

As title, this app is pretty accessible on your laptop.

Cons

I seldom use this app because our company uses Teams more.

Reynaldo
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good to use Cisco Jabber for Meetings, internal chat and conferences.

Reviewed on 2023/02/16

reduced time between users to ask for some information and have meetings from each desk.

reduced time between users to ask for some information and have meetings from each desk.

Pros

Is easy to use, users didn't have a lot of training to learn how to use it, they find some features by themselves. Also we have it synchronized with Webex for external meetings.

Cons

The implementation it was complicated, they help us a lot with the server installation and synchronization with phones, but after that, we saw there are many features, a little confuse.

Alternatives Considered

Skype

Reasons for Switching to Cisco Jabber

We have more than 5 years with Cisco Jabber, in that time we use a demo of Sametime but got a lot of issues, skype was an option too, but we decided for an internal chat, skype have the option for users to chat with external people.
Ravikumar
Ravikumar
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Jabber Review

Reviewed on 2023/02/17

Very Good and simple to use.

Very Good and simple to use.

Pros

I like the video streaming quality and audio quality. Really very good

Cons

I think cost is the factor and ofcouse if you have a better negotiation then it can be sorted

Ashley
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Thumbs up!

Reviewed on 2023/11/15

Pros

I have been using this since the Covid pandemic started. It's really easy to use. It makes working a hybrid schedule a lot easier because you can give your client your Jabber number to reach you when you are working at home. They can leave voice messages if you are unreachable, and you can call them back. It's nice because it's hand's free and you can multi-task if needed!

Cons

You have to be connected to WIFI in order to make calls from your computer.

Bandhavi
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

very useful for meeting

Reviewed on 2023/11/20

Pros

Useful for online meeting and team video conferences

Cons

In my usage of Cisco I didn't see any issues or no complaints

Juliette
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Useful tool

Reviewed on 2023/09/26

My overall experience with Cisco was overall fine. The tool is super useful especially for...

My overall experience with Cisco was overall fine. The tool is super useful especially for companies on the bigger side. It makes chatting with anyone easy and fast.

Pros

I used Cisco Jabber when I was working at a big company. It is a quite useful tool that allows you to communicate instantly to other colleagues from around the world.

Cons

I feel like Cisco’s design could have been a bit more intuitive for users - however, nothing bad, it takes a day to figure it out and become familiar with it.

Amanda
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

great features and accessibility

Reviewed on 2023/07/17

My overall experience with Cisco Jabber has been pretty good. I dont use all the options available...

My overall experience with Cisco Jabber has been pretty good. I dont use all the options available so my opinion is only based on one aspect

Pros

I love the sound quality and array of features available. Really is a one stop for all your communication needs

Cons

I found it a little difficult to set up.

Ashwin
Overall rating
  • Industry: Information Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent tool to connect

Reviewed on 2023/07/20

Pros

-very much handy in connecting with people.-very clear audio and video quality.

Cons

Everything good. nothing to complain about.

Rita
Overall rating
  • Industry: Law Practice
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Cisco Jabber is dependable and user friendly

Reviewed on 2023/04/27

Jabber makes it easy to communicate within the firm and with clients

Jabber makes it easy to communicate within the firm and with clients

Pros

The product is easy to use and intuitive. We use it firm-wide with much success. You have mobile and desktop options, which is great for whatever the day calls for.

Cons

Not aware of difficulty in integration but it took some getting used to

Noxolo Peace
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cisco Jabber, Just Better

Reviewed on 2023/04/17

Cisco Jabber has been a crucial communication tool for my business, allowing me to easily connect...

Cisco Jabber has been a crucial communication tool for my business, allowing me to easily connect with team members and clients from anywhere.

Pros

What I love about Cisco Jabber is its ability to integrate different communication channels, such as voice, video, and messaging, into one platform.

Cons

Cisco Jabber can be a bit complex to set up and configure, especially for non-technical users.

Alexander Jose
Alexander Jose
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simplified Communication Thanks to Cisco Jabber

Reviewed on 2023/08/19

Despite not being a tech expert, Jabber has been user-friendly for me. It streamlines conversations...

Despite not being a tech expert, Jabber has been user-friendly for me. It streamlines conversations and video conferences with team members

Pros

I find it quite simple, and I love that it unifies communication in one place.

Cons

I think it lacks some advanced features that can be found on other platforms

Mark
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Decent Softphone option

Reviewed on 2023/04/11

Overall Jabber works really well to allow for remote calls through the office lines from remote.

Overall Jabber works really well to allow for remote calls through the office lines from remote.

Pros

Jabber works well as a Softphone which is our primary use case. It's easy to enable and disable features to allow for easier work from remote options. It also works great in the office so you can use more input/output options than a desk phone can offer.

Cons

The main complaint we have with Jabber is it's odd lack of support for some hardware. As an example, if you try various bluetooth headsets you might find that some will work and others won't even be listed. Sometimes your audio device list seems to change based on hardware detected if you use a dock. It doesn't really do a perfect job in remember which input/output devices are preferred 100% of the time.

Shannon
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cisco is easy to use and safe

Reviewed on 2023/05/01

Overall, very good. The ability to set up external calling is seamless and invaluable.

Overall, very good. The ability to set up external calling is seamless and invaluable.

Pros

In situations in which a landline is not possible, being able to run a voip service fpor external and internal use are pros.

Cons

Due to system requirements, it can sometimes lag on lower end PC specs. As well as when you have multiple levels of users, it can have a high level of pressure on bandwidth and network.

Jonaith
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Phasing Out

Reviewed on 2023/04/13

Pros

Its pretty standard when it comes to a communication related software, nothing to boast about

Cons

Bare basic when it comes to functionality and features, my organization is phasing this out for WebEx

Akanno
Overall rating
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cisco Jabber

Reviewed on 2023/02/15

It's been all shades of amazing using it.

It's been all shades of amazing using it.

Pros

You can multitask e.g be on a call, and send messages

Cons

The App is Okay I would likely recommend it to anyone.

Betsy
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Cisco Jabber

Reviewed on 2023/02/16

Pros

I like the ability to use this via VPN in order to make work calls from outside the office. I also like the ability to chat with coworkers within my department and externally.

Cons

There is sometimes a problem with how my computer speakers and microphone interface with the software causing me to have to reboot my computer.