Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spruce Review
Reviewed on 2020/01/06
This has been a great aide in developing and growing my private practice.
Pros
HIPPA compliant and easy to use. Also allows you to have a separate business line from your personal line without multiple phones.
Cons
I’d like to see an easier way to store contact information.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Overall Satisfied With Program
Reviewed on 2019/12/22
Overall, it has completed its intended tasks. I did come to Spruce from different software that had better search features integrated.
Pros
This is a great software for communicating with patients/doctors. I am a user (patient) who uses Spruce to reach out my Primary Health Care practice.
It works as intended.
Cons
Sometimes, the notifications do not come through as a push notification on my device. I have had a couple instances where I had new messages and I had to open the app to find out.
I wish there was an easy way to search the messages and files received.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
my experience with spruce after a year
Reviewed on 2020/09/25
positive with providing hippaa compliant phone line and reliable APPsoftwate. Affordable as well
Pros
it is affordable, HIPAA compliant, reliable and the customer support is decent, It is easy to navigate through the system well
Cons
Some functions are not easily implementable such as blocking unwanted phone numbers or rerecording personal messages, though they do explain it quite clearly on their APP customer guide.
- Industry: Hospital & Health Care
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
No support at all, just a robot.
Reviewed on 2021/01/08
I wanted to keep the service, but not with my main company numbers since we were not able to see caller's ID, so I want to port out the numbers I brought, they are ready to be ported out to a better service, but there is no human that can help with that, so my company numbers are stuck with the robot.
Pros
It was easy to start using it. It looks nice. The faxes were being sent and had feedback about it.
Cons
You have to have a cellphone to use the phone feature, there is no softphone for laptop/desktop for direct calls, you have to dial through an intermediary number.
It doesn't show the caller's ID, it shows your own spruce number as the caller.
The support is horrible, is only a robot that never gives the appropriate support. I think I got to chat with a human when I was inquiring about the service, and it took time, I had to deal with the robot first.
- Industry: E-Learning
- Company size: Self Employed
- Used Other for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service
Reviewed on 2020/06/23
Great
Pros
[SENSITIVE CONTENT HIDDEN] did wonderful job cleaning. He is very thoughtful and courteous. Also detailed oriented.
Cons
There is not anything I did not like. And I will use this again.
- Industry: Mental Health Care
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Service, Inexpensive
Reviewed on 2020/06/15
Pros
Easy to integrate and assign communications to team members.
Cons
Sometimes hard to reach customer support.
