Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Synzi Review
Reviewed on 2020/09/25
Synzi enables me to connect with a diverse clientele ranging from rural to city locations. I can count on Synzi as a virtual care platform and feel confident in the customer service support.
Pros
Synzi is an efficient user-friendly HIPAA compliant virtual care platform that enables me to connect with patients in various geographic locations. I can rely on Synzi, which enables me to focus on psychological treatment with patients hour after hour without getting bogged down with technological glitches.
Cons
Sometimes after updates, my patients have difficulty logging in to Synzi, so I inform them to log out and back in after an update, much like restarting their computers after a computer update.
Response from Synzi
Thank you Dr. Dermyer for sharing your experiences with SynziMD. We are honored to support your practice and your patients with our virtual care and telehealth platform.
- Industry: Hospital & Health Care
- Company size: 201-500 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
review
Reviewed on 2020/07/31
works well for our outreach telehealth clinic
Pros
the product is easy to use when it works
Cons
We struggle with getting it connected at times. Could easily be user error, but we did need our IT department involved numerous time when we first started using it
Response from Synzi
Hi Carrie, thank you for sharing your experience! We are committed to delivering a user-friendly experience for all users and we were happy to work with your IT department and quickly resolve the issue. Thank you for your review and your continued caring and supportive work with patients.
