ARI

4.6 (459)
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#1 Auto Repair Software solution for the automotive industry

Overall rating

4.6 /5
(459)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.6/5

93%
recommended this app
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459 Reviews

Javar
Javar
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ari works good for me

Reviewed on 2024/06/14

Pros

I like ari because it helps me keep up with my customers and they get a copy of the repairs I do.

Cons

I wish they had more parts vendor like EBAY to look up parts. I am personally talking about Amazon.

Tiffany
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall working well

Reviewed on 2020/08/11

Overall, we continue to be impressed with ARI. I am sure there are functions that we are not even...

Overall, we continue to be impressed with ARI. I am sure there are functions that we are not even using yet. Each day we learn how to maximize the system for our needs. If you have a question, the company is very quick to respond and they provide clear and concise instructions for what you are asking. Data entry is very easy and quick for adding a new customer, then adding associated vehicles as well as transition from an estimate to a job card to an invoice. Invoices email clean so long as you use the app. Avoid the desktop for this. We have several large fleets and we find the information is easy to access to multiple vehicles. You are able to quickly locate prior work as well as inspection reports. We do believe that it would be more efficient if inspections were not separate and could be associated with the vehicle under the customer somehow versus through another icon in the app but it is working as is also. We have not used the diagnostics portion yet because we work on most heavy truck but looking forward to how this may improve diagnostics for light vehicles.

Pros

Because we are a mobile vehicle repair business, we love the functionality of ARI. Job cards can be created while a tech is en route and the tech will have access to the job card before arrival to a job. The tech can then update the job card as necessary. This is a very intuitive and fluid process. We rolled ARI out on cell phones and it is working excellent!

Cons

We are still learning how to utilize the reports functions so that we are not feeling like we have to keep track of revenue, expenses, and taxes elsewhere. There are several reports however there is no single report that will give you all of this at a glance. You are able to export each report which is helpful!

Alternatives Considered

Shopmonkey, Shop-Ware and Fullbay

Reasons for Switching to ARI

We were impressed while demoing the product. User friendly, easy to learn, intuitive to use, and functional.

Response from uMob

Thank you for your feedback.
We're happy to let you know that you can now attach Inspections to JobCards, just as you've recommended.
Working on better reporting!

Michael
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Mike's Auto Repair review

Reviewed on 2023/07/31

I use ARI for invoicing mainly. I have a few parts in inventory I'm beginning to use more.

I use ARI for invoicing mainly. I have a few parts in inventory I'm beginning to use more.

Pros

Invoicing is great but it has glitches.

Cons

Invoicing sometimes doubles billable items and labor. it does not always pull accurate totals and changes I have made. gets very frustrating having to go back and edit invoices. It also does not keep accurate records for end of year totaling. I have had invoices double items after I've totaled out and closed invoice. Makes a nightmare for going back and printing invoices for my accountant.

Response from uMob

Hello
Thanks a lot for your feedback!
We are working on a new update that should handle the doubling issues you mentioned!
We hope to have it ready next week!

Stacy
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GREAT!

Reviewed on 2024/08/02

Overall great experience and would keep moving forward.

Overall great experience and would keep moving forward.

Pros

amazing product!!! would recommend to any shop

Cons

unable to send a not with the invoice email

Luis
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ari is an amazing platform for invoicing!

Reviewed on 2024/06/13

It is very nice to use. Can get invoices to customers very quick.

It is very nice to use. Can get invoices to customers very quick.

Pros

I loved that it is easy to use! Especially in the automotive industry that I am in. Also that I can use it on my phone and computer.

Cons

Sometimes it lags a bit. But it solves itself.

Alternatives Considered

QuickBooks Online

Reasons for Switching to ARI

I choose it because of it's simplicity and how easy it is to use.
Chris
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great software with an inexpensive cost

Reviewed on 2024/06/17

Pros

The initial costs are low and the access you get to third party integration is worth it.

Cons

It is clunky and does not seamlessly flow. Its compartmentalized and requires numerous mouse clicks. Not fully customizable and the invoices (for me or my clients) are not detailed enough.

Switched From

Identifix

Reasons for Switching to ARI

Cost was my main deciding factor ARI is 150+ less amonth
derek
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bang for the Buck!

Reviewed on 2023/06/14

I couldn't ask for anything more.

I couldn't ask for anything more.

Pros

It is the missing piece of the puzzle that brings all of our shops tools together in one place.

Cons

The platform layout was foreign to me but after spending some time with the system, it is actually very user friendly.

Alternatives Considered

Shopmonkey and NAPA TRACS

Reasons for Choosing ARI

I wanted a simple system that wasn't too cumbersome.

Switched From

NAPA TRACS

Reasons for Switching to ARI

Price and function
will
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Willys Review of ARI

Reviewed on 2024/06/13

awesome , couldnt do better for the money and always making it better

awesome , couldnt do better for the money and always making it better

Pros

price , vin look up , history parts and inventory tracking

Cons

adding parts and duplicate parts is really a pain

Sergei
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Service Manager

Reviewed on 2024/06/13

ALL SYSTEMS DISIGN PERFECT AND EASY TO USE AND COMMUNICATE WITH CUSTOMERS

ALL SYSTEMS DISIGN PERFECT AND EASY TO USE AND COMMUNICATE WITH CUSTOMERS

Pros

ESTIMATE INVOICE EMPLOYEE TIME FINANSING

Cameron
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This manages my mobile business perfectly

Reviewed on 2024/06/14

Pros

My mobile mechanic business is ran with this software being the nucleus of my operations and it couldn’t be any smoother. The hardest part of owning and operating a mobile mechanic business is keeping customers happy but with this I can schedule document and give out detailed invoices to my customers in a professional manner, I highly recommend to anybody in the auto industry!

Cons

I wish there was an AI feature for assistance

Alternatives Considered

Shopmonkey

Reasons for Switching to ARI

Price and ease of use were my determining factors
Mel
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Only choice need to be made for auto repair Independent!

Reviewed on 2022/12/17

Overall experience is five star still need assistance on having a merchant capabilities with their...

Overall experience is five star still need assistance on having a merchant capabilities with their preferred providers so it makes it difficult and setting up. It’s over now using PayPal Venmo, and Zelle until merchant accounts can be set up.

Pros

Coming from the corporate gaming industry, IT, finance, and HR. Interned for two years with an independent in Exotics locally in Las Vegas that used Shop Monkey I feel that the software and customer support by far is superior for the cost incurred on a monthly basis. While in the Gaming Industry and rolling out Forrest migrations costs can be main deterrent when presenting to the finance department. I feel that the IT department can save money if properly planned, discussed and integrated with the finance departments. I tend to lean towards new innovatives and underdogs as they listen to their customer base know what truly is needed and implement as such.

Cons

Only thing that would be great is a 24 hour customer service or an assigned POC for accounts to assist in any operational glitches, customizations, or answering questions. Timing is critical when you have a customer waiting when trying to keep things consistent in my system and data scrubbed properly for estimates, invoicing and houses data.

Alternatives Considered

CCC ONE

Reasons for Choosing ARI

The cost incurred on a monthly basis was unacceptable to my budget and did not make any sense as they provide the same if not better product.

Reasons for Switching to ARI

Price point and knowing that as this company evolves things will only get better.
Rab
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple but powerful app!

Reviewed on 2023/07/25

I have been with these buy from the time they started. I purchased out a full version of it in its...

I have been with these buy from the time they started. I purchased out a full version of it in its younger days seeing its potential so I can confidently say they are doing very well thus far. I am not sponsored by them or anything but if a product is great and simple I am all for it.

Pros

Very user friendly, customer service is great, and they are always updating to meet broader needs of an automotive business.

Cons

Cons cannot be in the vocabulary of an app that is just coming up the game. Functionality is there but needs time to catch up to the big players far as full integration is concerned. It wouldn't be fair to judge the underdog that is trying their best to compete.

Alternatives Considered

ALLDATA Shop Manager

Reasons for Switching to ARI

Price point back then and didn't need all the extra options starting out my business.
Cortley
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great for Small Shops Looking for Basic ease of use.

Reviewed on 2023/06/19

So far so good.

So far so good.

Pros

This is showing to be super easy to use & not too time consuming. The fact that it is set up like an app is nice as it speeds up the work for entry by our staff. The DVI's are awesome, especially for our C techs who are still learning. Really looking forward to moving from paper reminders to digital & this also opens up more opportunities for reminders. Coming from a shop with no real shop management system we like that it will also track customer vehicles so we can see what the issues were last time, what we did, what it took, etc.

Cons

No actual edit button on work orders, you have to select the more & then edit. We really would like as little steps as possible. The parts entry/order process seems a little longer than needed as well.

Alternatives Considered

Shopmonkey, NAPA TRACS, Tekmetric and Shop Boss

Reasons for Switching to ARI

Seemed more driven to my needs. We are not a big shop, not a dealer, looking for something easy to use. This fit the bill. The price didn't hurt either.

Response from uMob

Thanks a lot for your feedback!
We took note about your requests for an edit button for JobCards and also an easier way to add/order parts!
We hope to have a good solution for you soon!

Christian
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Efficient Auto Repair Management with ARI

Reviewed on 2023/04/12

My overall experience with ARI has been excellent. It has made managing my auto repair business...

My overall experience with ARI has been excellent. It has made managing my auto repair business smoother and more efficient, saving me time and effort.

Pros

I appreciate the user-friendly interface and extensive features ARI offers. I find it streamlines my auto repair management tasks, and I'm always impressed by the responsive customer support.

Cons

I haven't encountered any significant drawbacks with ARI as it has met and even exceeded my expectations.

Response from uMob

Thank you very much for the overwhelmingly positive review!
We'll do our best to keep up the good work so that people like you can run their business and prosper!

Dan
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ARI has saved the day

Reviewed on 2020/03/12

Pros

I just love this features on this program very easy to use very informative to the customer and very professional format

Cons

The only thing I would like to see what this program is being able to change a estimate into a job iog

Alternatives Considered

Shopmonkey

Reasons for Switching to ARI

The reason I choose a r i is the price the ease of using the software the overall look of my estimates and invoices are very impressive to the customer the fact they can pay with PayPal has helped to increase my business income

Response from uMob

Thank you for your review. Actually, there is a way to change an invoice into a JobCard; all you need to do is open up the respective invoice, go to More Options, and select "Change Invoice into JobCard". Save!

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Head too the top

Reviewed on 2020/08/20

On a day-to-day basis soap the system works excellent I can get a lot of information about the...

On a day-to-day basis soap the system works excellent I can get a lot of information about the vehicle and working on to make sure that I'm doing the correct repairs all I know an excellent Abby great software

Pros

It's constantly growing two years ago when I started with this company they didn't have the VIN to scan didn't have a lot of things in love features that they have no they're constantly growing and getting better I enjoy working with the software every day me and my customers happy. the price they're unbeatable I've looked into several other companies and I can't come near the price of what they did offer so thanks guys

Cons

Occasionally when I go to save a vehicle it saves multiple times I don't know if it's due to my phone service or do to the app but that sometimes gets frustrating then I have to go back in one by one erase all the multiple copies of that vehicle

Darren
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Auto AC

Reviewed on 2023/07/31

Pros

Quick & Easy to use & set up. Professional presentation & support

Cons

Only one. Some item duplicated themselves in some invoices & cause issues with customers thinking they're being overbilled. Support are trying to sort but has been going on a while.

Raymond
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ARI helped move my company into the digital world

Reviewed on 2024/06/30

Pros

Its intuitive and simple to use for a small business.

Cons

The obd interface and app os lacking would love to see an elm or j2354 device offered by ARI and more bidirectional and software updating features via obd dongle

Nicholas
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Invoicing for the small guy!

Reviewed on 2022/12/15

Loved this application. It helped startup and run my invoicing for 2 years now.

Loved this application. It helped startup and run my invoicing for 2 years now.

Pros

Very easy to navigate and keep updates with customers over the time the vehicle is in the shop. This gives the customer a general time and less back and forth.

Cons

No labor times. I would like to have vehicle labor times for each VIN matched vehicle to the invoice.

Alternatives Considered

Mitchell RepairCenter

Reasons for Switching to ARI

Give it a try.
Stuart
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend this software

Reviewed on 2022/12/06

Fantastic. Love it and highly recommend it

Fantastic. Love it and highly recommend it

Pros

I have worked on garages for 30 years and this software is the best I have used . The ease of use is excellent and it is improving all the time . In the couple of occasions I have had technical problems they have been resolved right away .

Cons

The appointment screen could still be improved but it’s getting better every update

Bobby
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ARI software review

Reviewed on 2024/06/13

So far its been great... i love this product compared to my mitchell 1 shop management

So far its been great... i love this product compared to my mitchell 1 shop management

Pros

Ari customer portal. And the oarts tech integration

Cons

A little cumbersome for getting new users onboarded

Jacob
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I've used several platforms, ARI is by far the best

Reviewed on 2023/07/25

Great all in one platform

Great all in one platform

Pros

The ability to text reminders to customers

Cons

Some features are a little too hidden.. Pulling reports should be a little easier to access

Santiago
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great software for the price.

Reviewed on 2022/06/15

Great experience, hoping to soon integrate CAR FAX so i can start reporting to them. I truly love...

Great experience, hoping to soon integrate CAR FAX so i can start reporting to them. I truly love this product, has saved me a ton of time.

Pros

The ease of use of this software to make a RO, estimate, and invoice is great. The appointment set up and website is also great and my customers love it. I also like all the integration features as well as electronic invoicing and estimates that can be approved by customer through their phones. It is a great management program for the price.

Cons

The only thing I feel should be added is for the technician to be able to add to the 3 Cs "CAUSE and CORRECTION". I have to manually edit the RO in order to add the tech notes from the notes into the Cause and then the Correction. Would be nice for the technician to be able to type this in on his own rather than me making the adjustments.

Alternatives Considered

Tekmetric

Reasons for Switching to ARI

Price to feature comparison was better.
Kelly
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ari Automotive software

Reviewed on 2023/08/02

I can get estimates and invoices to the customers quicker it's easier to keep track of expenses of...

I can get estimates and invoices to the customers quicker it's easier to keep track of expenses of income

Pros

That they are constantly trying to improve that app

Cons

We do just about anything a shop would do and we do a lot of restorations so when I put the information in ari like payments or purchases they automatically add it to the month that you entered into the app. We don't claim expenses or income until the restoration is done

Thomas
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best Automotive Repair software for the money

Reviewed on 2022/12/16

The software has made several fantastic improvements over the past few years. When you compare the...

The software has made several fantastic improvements over the past few years. When you compare the features and ease of use and low monthly price you simply can't find a more comprehensive program. Other automotive shop management programs are well over $100b more per month.

Pros

Easy to learn a lot of features that are all included at no extra cost. I've tried them all and for the money this is the best software available .

Cons

In the past it was missing a labor guide. Although the recent update included options to use Mitchell labor guide a great addition to the software