Cisco Unified Communications Manager Reviews

Cisco Unified Communications Manager

4.3 (75)
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Communication and collaboration management solution

Overall rating

4.3 /5
(75)
Value for Money
3.7/5
Features
4.3/5
Ease of Use
3.7/5
Customer Support
4.1/5
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75 Reviews

Verified Reviewer
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

No Joke - Its a phone system.

Reviewed on 2018/05/04

Pros

Number 1 - Cisco. - Inherited this phone system about 4 years ago. Self taught how to use and configure. Have since installed 4 more systems for other customers - feature rich - must have extensive Cisco knowledge.

Cons

Must have extensive Cisco knowledge. Classes, trainings and certifications recommended. This is not an easy system to learn or implement, and there are many many variables

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Cisco call manage is best one and voice quality is really good

Reviewed on 2022/05/06

Pros

Voice quality is really impressive through the VPN connectivity.
We can also use ip-phone application on desktop/laptop and use as a soft phone.

Cons

While using soft phone, application got stuck if we switch headphones.

Matthew
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Robust product set with strong functionality but a lot to learn

Reviewed on 2018/11/27

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a...

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.

Pros

- Extremely robust feature set with depth in configuration and customization.
- Diversified technology with a strong security interface.
- Configuration rich interfaces with strong delineation of permission sets and redirects.
- Administrative overhead easily reduced by account permissions sets

Cons

- So robust can feel a bit overwhelming (version specific)
- Deployment time frames can be long from purchase to full production implementation (good support though)
- More hardware specific as far as integration than some other agnostic products.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Enterprise grade VoIP but needs dedicated staff

Reviewed on 2017/12/18

Pros

The thing I like most about this software is a combination of the full feature set and the high quality of support from manufacturer.

Cons

The thing I like least about this software is the complexity of configuration. Cisco is great about giving many options or nerd knobs to turn, however the UI needs a overhaul to make newer features easier to configure/find.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We used the Unified Communications Manager for our phone system for 10 years.

Reviewed on 2018/03/05

Pros

The Unified Communications Manager worked well...with redundant servers we never experienced down time.

Cons

The Unified Communications Manager can be difficult to setup and manage. We found it to be too expensive to upgrade.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Disappointed

Reviewed on 2022/02/05

Overall the product just did not meet our expectations. We ended up changing to another product...

Overall the product just did not meet our expectations. We ended up changing to another product that is far superior.

Pros

This product was backed by Cisco, so it did have a major and well respected name behind it.

Cons

At the end of the day, this was just overly complicated to operate. It was not intuitive and was behind the times.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for product with a ton of features

Reviewed on 2018/11/28

I have been using Call Manager for about 2 years now and have no trouble navigating the system. If...

I have been using Call Manager for about 2 years now and have no trouble navigating the system. If the use-case fits your needs and you have the resources it's a great product.

Pros

There are a ton of features with CUCM that allow for a lot of customization. I like the fact that it is a very stable system and don't have to worry about it having issues.

Cons

Because Call Manager is very feature rich, training classes are needed to better understand the product. Also, licencing cost and support are expensive which make it hard to justify for SMB and small K-12 schools.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Network made easy

Reviewed on 2019/11/12

We realize that easy management of all network devices save us a lot of time

We realize that easy management of all network devices save us a lot of time

Pros

We used all types of unify access points, routers and Switches in business or private
It is a pleasure to config ad access , vlans or limited bandwidth

Cons

Unify controller should have wizards for beginners like smart home Szenario with separate iot network

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Hosted Phone System

Reviewed on 2018/09/26

Good product with great support from one of the largest companies. Ultimately stopped using it for...

Good product with great support from one of the largest companies. Ultimately stopped using it for an all in house solution.

Pros

We like the ability to monitor different sites when we used this platform. The ability to have separate offices extension dial and setup call centers with ease was much help during our initial call center deployments.

Cons

The platform is not as simple to use as other systems but does generally cover all necessities we had for a system. We ultimately decided on an in house system to improve our system.

Verified Reviewer
Overall rating
  • Industry: Government Relations
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Essential software to management a fleet of Cisco IP devices.

Reviewed on 2018/08/05

Pros

Updating extensions, mobility profiles, and hardware is instant, so changes can be instantly seen. Everything on Cisco IP devices can be customised through this software, using features like the device template. There is plenty of documentation on forums and the Cisco support pages on how to configure these devices as required.

Cons

The UI is a bit dated and isn't scalable to mobile devices.

Chirag
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Reliable phone system

Reviewed on 2021/02/12

Overall, Cisco Unified Communication Manager was one of the most stable products that we didn't...

Overall, Cisco Unified Communication Manager was one of the most stable products that we didn't have to worry about at all. It powered our VoIP communication, voicemail delivery by email, allowed us to automate certain feature changes and more. It was rich in feature and features were hard to find. We stayed with default feature-set as much as possible.

Pros

Cisco's unified communication manager is rock solid once set up. You won't have to worry about this system going down. We used it on-prem. While it has a lot of capabilities, we used only fraction of it. They also have APIs you could use to communicate programmatically and change ring groups/hunt groups, round-robin and more. It takes a while to master the features.

Cons

The user interface has not been thought through very well. It looks old school. In today's day and age where the user interface design is clean, well-organized and easy to find, Cisco's Unified Communication Manager looks clunky (but it works)! There are lot of opportunities for Cisco to change its look and feel to make features easier to find.

Mark
Overall rating
  • Industry: Mining & Metals
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cisco CallManager - easy choice for a Cisco shop

Reviewed on 2019/07/28

Been using call manager for over 10 years - this is one of the better call systems out there - sure...

Been using call manager for over 10 years - this is one of the better call systems out there - sure cloud based services are popular but for enterprise with thousands of phones this is a solid option.

Pros

CallManager is a phone system seemingly built by "network guys" - it has all the major features of a call control server and is easy to manage from a network perspective. The software is solid and runs well - programming phones is very easy as well.

Cons

Updates can be cumbersome in addition some device support can be problematic. If you stick to an all Cisco ecosystem it works well but when trying to integrate its not the best. Call reporting\details can be a bit harder to dig into without some sort of front end software.

Larry
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I use Cisco UCM nearly every day. It is a robust software, but has a learning curve.

Reviewed on 2017/08/15

We never have to worry about down time on our phone system. We also find it easy to manage day to...

We never have to worry about down time on our phone system. We also find it easy to manage day to day changes.

Pros

You can do just about anything with a phone system that you would want to do through the software. It is low maintenance. Typically there are no problems unless you are performing an upgrade or making a major configuration change.

Cons

The cost is always a bummer. There are other solutions that are a lower cost but don't provide all of the advanced features that you get with Cisco. I also don't like how complicated some parts of the software are seems like the user interface could be much more simplified. The user interface also needs an update... perhaps it's time for it to move to HTML 5 and get rid of all of the popup windows.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Fancy going to HI? Why fly when you can pilot your very own nuclear submarine...

Reviewed on 2019/12/06

This software is probably great for global businesses. It's been sold to far too many SMBs and...

This software is probably great for global businesses. It's been sold to far too many SMBs and it's a nightmare at everyone one I've seen that tried to implement it.

Pros

This thing's got it all. If you need to do it, you can do it with Cisco UCM. And it's ridiculously reliable.

Cons

The complexity. The interface. I wish they'd make a UCM Lite, with 90% of the flexibilty of UCM turned off or hidden or something.

Omar
Overall rating
  • Industry: Primary/Secondary Education
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A Top Notch Product, though very costly

Reviewed on 2016/01/18

Pros

The product is very stable, especially since CUCM started running on Linux. It doesn't require constant updates. It is very feature rich, more so with every new version. It's web interfaces are well laid out and intuitive. Tech support from the Cisco TAC CallManager team is usually very good. CUCM interfaces with so many other VoIP products out there, including Microsoft.

Cons

Tech support from the Cisco Global Licensing team has not been very good in my experiences. They usually take days to reply, often issue the wrong licenses, and the licensing process seems to be convoluted and constantly changing. Cisco promised that with their new licensing strategy starting with version 9 would be more cost efficient and easier to understand. It has not turned out to be more cost efficient at all. Also, Cisco yearly maintenance is very costly, as well as all their endpoints, much more costly than the average competitor.

Caryn
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Good product

Reviewed on 2021/08/19

Pros

Very simple and easy to use. I like the voicemails come to email.

Cons

I don't have any negatives here. I am a fan of the phones and system.

ROBERT
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Very hard to configure and use unless a Cisco Engineer

Reviewed on 2019/02/05

If you are a phone person or know how it all works then its a good product. But you must know Cisco.

If you are a phone person or know how it all works then its a good product. But you must know Cisco.

Pros

Very powerful phone system. Can handle a lot of traffic and lots of functionality. Can do hunt groups and call centers

Cons

Very hard to configure unless your a cisco engineer. Confusing on the different areas to configure thins and why. Also Make sure to purchase support. We are charged each time I submit a ticket with Cisco.

Fata
Overall rating
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cisco Spark

Reviewed on 2018/05/15

Highly recommend for small start up to large business. Great way to get connected.

Highly recommend for small start up to large business. Great way to get connected.

Pros

Accessible, Free, easy to use get connected anytime anywhere. Perfect for team meetings and conference.

Cons

Been using the app for years now and have not encounter issues so far i would highly recommend for small tO large scale businesses

Josh
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy Phone Management

Reviewed on 2018/11/27

Pros

The call routing and phone configuration windows allow you to change most aspects of how the call is routed or goes out. The GUI is easy to use. The bulk import is great for programming lots of phones at one time.

Cons

Expensive and not for small scale environments.

Kelly
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cisco Review

Reviewed on 2017/04/28

Pros

Great tool for my team to use for both incoming & outbound calls. Easy to use and great functionalities.

Cons

The reporting tools are a bit overwhelming and sometimes difficult to report on the exact items I need.

Christopher
Overall rating
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Cisco Unified Comms for regular Employee use

Reviewed on 2019/02/23

N/a

N/a

Pros

I used this when I used to work for an inside sales organization and it worked for the need I had them for calling clients and using VOIP.

Cons

I didn't' notice anything wrong with Cisco Unified Communications Manager. It worked and was very seamless.

Alba
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good in emergencies...

Reviewed on 2019/01/17

Pros

Well, in my case I used it to work from home. The IT people from the company installed it for emergency as I am on the back up contingency plan and let me tell you it worked just fine. i had to work from home as i couldn't get to my workplace so they decided to active the plan, I could open all the programs from home and work smoothly with no inconveniences.

Cons

I don't use all the time, but the time that i had to use did not find anything that i don't like.

Matt
Overall rating
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use

Difficult to use . . . don't like it

Reviewed on 2018/04/01

Pros

The obvious advantage is the security provided for our communications, but it's difficult to use. Unfortunately, I've chosen to stop using the product because opening files is so difficult.

Cons

Instructions are not clear and not easily accessible When clicking on links to de-encrypt files, options are not clear. Simply put, it's not intuitive.

Georgina
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Easy to use phone and conference call system

Reviewed on 2017/10/11

Pros

Cisco offers a call system that is easy to use. As a global company we find it helpful for internal and external conference calls

Cons

The cost of the system is higher than other competitors, this may not be worthwhile if you are using it on a smaller scale.

Sachin
Overall rating
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

No other software can manage your servers better than this

Reviewed on 2018/04/04

Pros

1) the interface is good and holds up all the necessary information as it should on every single page
2) The back end looks sturdy too and looks like a robust system.

Cons

1) Pretty much tied up here. Cannot find a bug or a negative aspect about this.
2) Although some features can be added which will make the navigation a lot faster than right now.