Thread Legal

4.4 (52)
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Legal case management software fully built-in Microsoft 365

Overall rating

4.4 /5
(52)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.6/5

85%
recommended this app
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52 Reviews

David
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Complete Solution

Reviewed on 2024/09/04

I love the product. The support and training is great and they are always trying to improve.

I love the product. The support and training is great and they are always trying to improve.

Pros

It is a one stop shop for our case management and cloud storage solution. I love how everything integrates, mail, one drive ect.

Cons

small minor issue - i would love if the document preview pop up was bigger!

Alternatives Considered

Leap

Reasons for Choosing Thread Legal

Thread was a better overall solution and was recommended

Switched From

Microsoft Excel

Reasons for Switching to Thread Legal

Better solution overall and better direct support

Response from eXpd8

Dear David, Thank you so much for your feedback! We're thrilled to hear that Thread is serving as the complete solution for your case management and cloud storage needs. We appreciate your suggestion about the document preview pop-up, and we’ll be sure to pass that along to our development team. It’s great to know our support and training are making a positive impact as well. Thanks for choosing Thread, and we're here to continue improving for you!

Bernice
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Full of information, and very good Customer Service

Reviewed on 2024/02/21

Overall, it's great. The ease of retrieving information, and adding files, etc makes it worthwhile....

Overall, it's great. The ease of retrieving information, and adding files, etc makes it worthwhile. It's also very refreshing to know if you have an issue, the response time is so quick and the guys that call are lovely.

Pros

The speed of response if we have any issues. The fact you can also 'personalise' your own Thread screen to suit your own purposes is great.

Cons

The Billing and Costing area is very hard to use properly - it's just not simple enough for us.

Alternatives Considered

LEAP

Reasons for Choosing Thread Legal

It was generating a few errors, and also because that particular company was changing and will be phasing out it's Case Management system in the future. (We switched from eXpd8 but it wont' let me put it in the bar above!

Reasons for Switching to Thread Legal

There was the option for a weekend 'changeover', so less disruption, and our IT company also put in a good word.

Response from eXpd8

Dear Bernice, Thank you for sharing your experience with Thread Legal Software. We're delighted to hear about the positive impact our customer service and the personalization options have had on your practice. It's great to know our quick response times and friendly team have made a difference for you.

We take your feedback on the Billing and Costing area seriously. We strive to make every aspect of our software as user-friendly as possible, and we acknowledge there's room for improvement in this area. Your input is invaluable as we continuously work on enhancing our platform to better meet the needs of our users.

We're thrilled that the flexibility of our weekend changeover and the recommendation from your IT company contributed to your decision to choose Thread Legal. We look forward to continuing to support your firm's success and addressing any challenges to make your experience even better. Thank you for choosing Thread Legal and for your constructive feedback.

Wendy
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Excellent potential, but not there yet

Reviewed on 2020/05/08

It has definitely made our job a lot easier in many respects, however it is also very frustrating...

It has definitely made our job a lot easier in many respects, however it is also very frustrating at times.

Pros

Cloud-based and integrated with Office 365. Very easy to make templates. Developers are responsive to suggestions and many of ours have been implemented.

Cons

It's not at all intuitive so intensive training is necessary. There are numerous bugs and aspects of it regularly become unusable. Impossible to opt out of some "new features" that don't suit us. Visually it is quite unattractive. No mobile app and its mobile website is very difficult to work with.

Tova Lin
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Thread for all your legal drafting and legal management needs

Reviewed on 2024/07/01

For the short time I have been using it, it is exceptional.

For the short time I have been using it, it is exceptional.

Pros

First of all, the hands-on onboarding was magnificent. And the follow-up to see how things were going is great!
The product itself, its just mind-blowing to me that I can get software that I can design to my specific drafting style. Hats off to the producers.

Cons

I dislike that I always have to login but otherwise it is very good

Alternatives Considered

Clio

Reasons for Switching to Thread Legal

I choose this due to the price point and because it was the first

Response from eXpd8

Dear Tova Lin, Thank you for your wonderful review! We’re thrilled to hear that our hands-on onboarding process and follow-up support have made a positive impression. It’s fantastic that you find our software customizable to your specific drafting style. Your feedback truly validates our efforts.

We appreciate your note about the login process and will look into ways to improve this aspect. Your insights are invaluable as we strive to enhance user experience continuously.

We’re delighted that Thread’s price point and features stood out to you among other options like Clio and Arrow Solutions. We're committed to providing exceptional value and service to our users.

Thank you for choosing Thread Legal! If you have any other feedback or need further assistance, please don’t hesitate to reach out.

KAYANNE
Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

8 month review of Thread.

Reviewed on 2024/09/02

Positive. I was reluctant to move from the software I had been using for 15 years but Thread is...

Positive. I was reluctant to move from the software I had been using for 15 years but Thread is inter-active and user-friendly.

Pros

User friendly. Brief Builder is excellent and very fast. Great training.

Cons

Emails sent from file which then generate a notification but I can see how this is a good feature, just not for me.

Response from eXpd8

Dear Kayanne, Thank you for your thoughtful review and for giving Thread a chance after 15 years with another platform! We're glad to hear you're enjoying the user-friendly interface and Brief Builder. We appreciate your feedback on the email notifications and understand how preferences can vary. If you ever want to explore customization options, feel free to reach out. Thanks again for trusting Thread!

Kondwani
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Transforming our Workflows: Our Experience with Thread

Reviewed on 2024/06/10

Thread is very user friendly. Our users have found it easy to adapt to using it.

Thread is very user friendly. Our users have found it easy to adapt to using it.

Pros

Document Management is critical for our work and Thread has made document management much easier for our team. We can organize, search, and retrieve files quickly, saving valuable time.

Cons

Thread lacks customization options, which may be a drawback for some for some of our needs. But overall, it has improved our work.

Response from eXpd8

Dear Kondwani, Thank you so much for your feedback! We're thrilled to hear that Thread has streamlined your document management processes and enhanced the efficiency of your team. We understand your concerns regarding customization options and are continually working to improve our software to meet the diverse needs of our users. Your input is invaluable as it helps us prioritize features that matter most to our clients. We are glad to know that Thread's user-friendly design has facilitated a smooth transition for your team. Please keep the feedback coming, and don't hesitate to reach out for any further assistance or suggestions on how we can better serve your needs.

Sandra
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Thread - Case Management System

Reviewed on 2024/09/05

Our experience with Thread over the last 4 years has been very positive. This was our first case...

Our experience with Thread over the last 4 years has been very positive. This was our first case management system in the firm and made the change over very seamless. All training received initially was superb and ongoing training keeps us up to date with new features in Thread. Also the online support we receive when needed is very efficient and effective to deal with any issues which may arise.

Pros

Thread is very user friendly. Well laid out and easy to navigate.

Cons

The email section of Thread needs to be updated. When importing a sent email from Outlook the email goes into the Inbox section in Thread rather than the Sent items section. This makes it difficult to find a sent email amongst the incoming emails.

Response from eXpd8

Dear Sandra, Thank you for sharing your experience with Thread! We're delighted to hear that you find the platform user-friendly and that your transition to our case management system was seamless. Your feedback on the email section is appreciated, and we understand how important that functionality is. We’ll make sure our team reviews this as we continue to improve. It's great to know that our training and ongoing support have been helpful over the years. We look forward to continuing to support your firm!

Anika
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

I was pleased with the soft wear and found it user friendly and reliable

Reviewed on 2024/07/16

Great experience. I am very satisfied with the functions it provided to manage me cases / files

Great experience. I am very satisfied with the functions it provided to manage me cases / files

Pros

Its integration with Microsoft Outlook and how detailed my filing and scheduling for each case had become. Also the ability to specifically pull emails related to the file and store it within the file.

Cons

Some of the features I did not always use

Response from eXpd8

Dear Anika, Thank you for your review! We're delighted that you found Thread Legal user-friendly and reliable, with our Microsoft Outlook integrated feature for detailed case filing and scheduling.

We also appreciate your feedback on the features you didn't use as much. Our goal is to continuously improve and make sure our software meets the diverse needs of all our users. If there are any specific features you think could be improved or if you have suggestions for new features, we’d love to hear them.

Thanks again for choosing Thread Legal. If you have any questions or suggestions, please feel free to reach out.

Daniel
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thread Legal - Kenya

Reviewed on 2024/05/02

Pros

Document management features and that its built of Microsoft.

Cons

Exclusion of the non legal team e.g. accountants. They have to get a licence to access the file on Thread.

Response from eXpd8

Dear Daniel, Thank you for taking the time to share your experience with Thread Legal Software. We're glad to hear that you appreciate our document management features and the seamless integration with Microsoft. We strive to provide a platform that enhances the efficiency and capabilities of legal teams.

Regarding your concern about the accessibility for non-legal team members such as accountants, we understand how important it is for the entire team to have easy access to necessary files and documents. We continuously work towards making our platform inclusive and versatile for all professionals involved in legal operations.

Your feedback is invaluable, and we are actively exploring ways to adapt our licensing structure to better meet the needs of our diverse users. Meanwhile, if there's anything we can assist you with or any further input you'd like to provide, please don't hesitate to reach out to our customer support team.

Thank you again for choosing Thread.

Sharon
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Thread Legal Review

Reviewed on 2024/05/23

Pros

It is easy to use and understand keeps our files organised

Cons

There are no major problems with the product

Response from eXpd8

Dear Sharon, Thank you for taking the time to review Thread Legal. We're thrilled to hear that you find our software easy to use and effective in keeping your files organized! We're here to help ensure that your experience remains positive and that Thread Legal continues to meet all of your firm's needs. Thanks again for choosing Thread Legal and for your positive feedback!

marco
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great value and functionality

Reviewed on 2024/03/04

love it, excited to keep learning how to maximize its use.

love it, excited to keep learning how to maximize its use.

Pros

easy to set up and scale. easy to use and effective at matter management and client management. potential for additional functionality.

Cons

some aspects are more complicated than necessary, for example setting up new matters for existing clients. the one suggestion i have is, the service seems to have been created with litigation and certain other specific areas of law in mind, wherewas i dont know why that is necessary - the service is flexible enough that we can name fields as we like, and that is very useful, but not all law firms do the specific types of laws that you have built into the initial core. so my recommendation would be to make it more agnostic and let the law firms define what the legal fields are.

Response from eXpd8

Dear Marco, Thank you for your thoughtful review and valuable feedback. We're thrilled to hear about the positive impact our software has had on your matter and client management processes, as well as the ease of setup and scalability. Your insights regarding the customization and initial setup for various types of law practices are invaluable to us. We aim to serve a diverse range of legal fields, and your suggestion for making our platform more agnostic to support this flexibility is something we're keenly interested in exploring further. Rest assured, we're committed to continuous improvement and making our software as user-friendly and adaptable as possible. Your satisfaction and success are our top priorities, and we're excited to support your journey in maximizing the use of Thread Legal. Thank you for choosing us and for your constructive feedback.

Brian
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brian J McMullin Solicitors

Reviewed on 2024/03/26

Very good, we have had thread from its developmental stage and we have been impressed with the way...

Very good, we have had thread from its developmental stage and we have been impressed with the way it has developed.

Pros

The search function means that everything is so easy to find.

Cons

To be honest its quite difficult to find fault and any issues we have are quickly addressed by the team.

Response from eXpd8

Dear Brian,
Thank you for your positive review and for your support since the early stages of Thread Legal. We're delighted to hear about your satisfaction with our search function and our team's responsiveness to your needs. Your feedback is invaluable as we continue to evolve and improve. We're thrilled to have met your need for a more user-friendly solution. Thank you for being a part of our journey and for your trust in us.

MERLE
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thread review

Reviewed on 2024/05/29

It has been very good but we are not all up and running as yet because it is taking some time to...

It has been very good but we are not all up and running as yet because it is taking some time to transfer old matters to the existing system.

Pros

How is consolidates my work under the relevant heads.

Cons

We had to upgrade to Microsoft business software in order access its features. There is nothing in place to automatically import old files into Thread. We have to add on these files gradually, which is taking quite a lot of time but we will get there.

Response from eXpd8

Dear Merle, Thank, you for your review and for choosing Thread Legal Software. We're glad to hear our platform effectively consolidates your work.

Thank you for your feedback, which is crucial in helping us improve. We're committed to ensuring a smoother experience and look forward to fully supporting your firm's needs.

Temwaninge James
Overall rating
  • Industry: Legal Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thread Legal Review after 2 and half years of usage

Reviewed on 2023/12/21

Overall, the experience with Thread has been awesome!

Overall, the experience with Thread has been awesome!

Pros

It acts as a back up for all of the law firm's hard copies and the fact that it works in unison with Microsoft packages, makes our daily work way much easier such that it is very easy to shift from Outlook to the Calendar to other packages such as Word.

Cons

What I have liked the least is the lack of integration of Thread with other billing Software such as TSheets from Quickbooks, which we use to record time entries for our legal staff as well as run bills/invoices.

The second thing to work on is that the technical team at Thread Legal have made the "Description" field under "File Details" not searchable, which has made seaching of matters quite difficult because we include extra information in the stated field.

Response from eXpd8

Dear Temwaninge James, Thank you for your comprehensive review and for being a valued member of the Thread Legal community over the past 2.5 years! We're thrilled to hear about the positive impact our integration with Microsoft packages has had on your daily operations.
It's fantastic to hear that the integration between Thread Legal and Microsoft Office 365 stands out as a unique and beneficial feature for you.
We're constantly working to enhance our platform and integrations, and we'll certainly consider how we can improve these aspects to better support your needs.

We appreciate your feedback and are committed to continuous improvement to ensure our software meets and exceeds your expectations. Thank you for choosing Thread Legal and for your ongoing support.

Áine
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great experience with Thread

Reviewed on 2024/09/17

Excellent for storing files and managing day to day office tasks.

Excellent for storing files and managing day to day office tasks.

Pros

Thread is accessible, convenient and easy to use.

Cons

With the particular package that our office has signed up to, only one user may use Thread at a time.

Response from eXpd8

Dear Áine, Thank you for your thoughtful review. We're delighted to hear that you've found Thread accessible and helpful for managing your office tasks. We understand the limitation you've mentioned regarding the single-user access in your package. Please know that we offer flexible plans to accommodate multiple users, and we'd be happy to discuss options that better fit your team’s needs. We're here to ensure your experience with Thread continues to improve!

Thanks again for choosing Thread, and don't hesitate to reach out if you need any assistance.

Marcin
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Thread in our office

Reviewed on 2023/12/08

It helps running the office to the extent that I cannot imagine running without it. We survived...

It helps running the office to the extent that I cannot imagine running without it. We survived COVID lock-downs thanks to the fact that we introduced Thread in time before it happened. That's how good it is.

Pros

I like the it seamlessly works with the Office package, how it picks up emails from Outlook and produces Word documents. I very much like the way it creates booklets / bundles.
It certainly helps to have a responsive team of developers on the other end who listen to your suggestions.
The phone messages, the office documents circulation and so on are very much improved thanks to Thread.

Cons

There are some functionalities that do not work the way I would like, e.g. Tasks or Scanned Items.

Alternatives Considered

LEAP and QuickBooks Enterprise

Reasons for Choosing Thread Legal

The previous product was simply outdated.

Reasons for Switching to Thread Legal

I was familiar with the concept and the company behind it.

Response from eXpd8

Dear Marcin, Thank you for your comprehensive review and for highlighting how Thread has become integral to the functioning of your office. We're thrilled to hear about the seamless integration with the Office package and how our features, like email synchronization and booklet creation, have positively impacted your workflow. It's great to hear that Thread played a crucial role during the COVID lockdowns for your office.
Your feedback about tasks and scanned items is invaluable, and we take your suggestions seriously as we strive to improve our functionalities. We're committed to continuous development and ensuring our platform meets your evolving needs. Thank you for choosing Thread Legal and for trusting our team and software.

charles
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Thread Legal Review

Reviewed on 2024/03/26

generally good. Did not get fully onboarded

generally good. Did not get fully onboarded

Pros

based on office 365 and we are a Microsoft shop

Cons

Still in development. Needs a better interface fore ios or android use on cell phone as we use phone a lot for to check or add to calendar and contacts

Response from eXpd8

Dear Charles, Thank you for your valuable feedback and for choosing Thread Legal, especially given your firm's alignment with Microsoft technologies. We're glad to hear the integration with Office 365 is beneficial for you. We acknowledge your concerns about the mobile interface and are actively working on enhancing our iOS and Android applications to better support your needs on the go. We regret to hear about the onboarding experience and are here to assist further to ensure you fully leverage Thread Legal's capabilities. Your insights are crucial to our continuous improvement.

Victor
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

What a great product.

Reviewed on 2024/03/15

Very positive experience to date. It continues to develop.
Would love to see a proper project...

Very positive experience to date. It continues to develop.
Would love to see a proper project management tool integrated.

Pros

The Groups feature. Fantastic for managing large files with complex issues that might need to be identified quickly on a regular basis.

Cons

Time billing feature. It is poor and we do not use it .

Response from eXpd8

Dear Victor,
Thank you for your kind words and valuable feedback on Thread Legal. We're thrilled to hear about the positive impact the Groups feature has had on managing your large and complex files. Your input regarding the time billing feature is greatly appreciated, and we recognize there's room for improvement. We're committed to ongoing development and will consider your suggestion for a proper project management tool integration. We're delighted that your experience has been very positive and look forward to continuing to evolve in ways that support your needs.

Liam
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review for Private Practice (litigation, conveyancing, family and Wills)

Reviewed on 2024/03/26

Pros

The customisation and workflow development. It's allowed us to scale caseload significantly.

Cons

Lack of a client portal. Which I understand is in development.

Response from eXpd8

Dear Liam,
Thank you for your insightful feedback. We're delighted to hear that the customization and workflow development features have enabled you to scale your caseload effectively. Regarding the client portal, we appreciate your patience and understanding as we work on developing this feature. We're committed to continuously enhancing our platform to meet the needs of our clients, and your feedback is invaluable in this process. We look forward to bringing you more updates soon.

Stephen
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good all rounder

Reviewed on 2024/03/27

Excellent on the round. It allows for easy workflows and is user friendly

Excellent on the round. It allows for easy workflows and is user friendly

Pros

cloud based and integrated with Microsoft

Cons

Billing is not easy to use. It is not practical and can be cumbersome.

Response from eXpd8

Dear Stephen,
Thank you for sharing your feedback. We're glad to hear about the positive aspects of using Thread, especially its cloud-based nature and Microsoft integration. We take your concerns about the billing feature seriously and are actively working to improve its usability and functionality. Your satisfaction is crucial to us, and we appreciate your comments on the overall excellence and user-friendliness of our software. We're committed to continuously enhancing Thread Legal to meet the evolving needs of our users.

Emma
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good system

Reviewed on 2023/12/20

Thread was the first case management system that we implemented in our office and we are still...

Thread was the first case management system that we implemented in our office and we are still learning different ways to make our processes more efficient.

Pros

The ease at which you can check all of the matters in the office. The template feature is very good.

Cons

Depending on the task it can take more clicks than seems necessary.

Response from eXpd8

Dear Emma, Thank you for sharing your positive experience with Thread Legal! We're delighted to hear that the ease of checking matters and the utility of our template feature stand out to you. We understand your concern about the number of clicks some tasks require, and we're continually working on refining the user interface to make your workflow as efficient as possible. Your ongoing discovery of ways to enhance your processes using Thread is exactly what we hope for all our clients. The feedback about your preference for the familiar Microsoft Office interface over other products emphasizes the value of our integration efforts. We appreciate your support and are here to assist as you further explore Thread's capabilities.

Wayne
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Best Software We Ever Had

Reviewed on 2024/03/29

Pros

Our practice could not survive without this software.

Cons

Nothing of note. This service is very easy to us and the providers are always accessible my phone immediately.

Response from eXpd8

Dear Wayne, Thank you for your outstanding review! We're incredibly gratified to hear that Thread has become indispensable to your practice and that you've found both our software and customer service to meet your needs so well. Your satisfaction and ease of use are our top priorities, and knowing that we've been accessible and helpful reaffirms our commitment to excellence. We're here to support you and look forward to continuing to serve your practice. Thank you for choosing Thread as your trusted partner.

Seamus
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sole Practitioner and Case Management

Reviewed on 2023/12/11

Pros

The move to a cloud-based system has brought great flexibility of use - access your files anywhere, in office, at home, in court, etc. Integration with Outlook is significantly improved so that you can easily ensure emails are attached to files and documents from files easily attached to emails.

Cons

As with many information systems, information overload can be a downside. But you don't need to use all the features, just what you feel you need and then develop on later to others.

Response from eXpd8

Dear Seamus, Thank you for sharing your experience and insights. We're thrilled to hear about the flexibility and improved integration with Outlook that our cloud-based system has provided for your practice. Your point about information overload is well-taken, and we appreciate your advice on focusing on necessary features and gradually exploring more as needed. This approach can indeed help manage the wealth of functionalities we offer without feeling overwhelmed. We're here to support you as you continue to adapt and make the most of Thread Legal for your practice.

Mike
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thread. Easing the burden

Reviewed on 2024/03/29

Pros

Great tech‼️ But better people .. sales .. support .. admin.

Cons

It’s taken us 30 years in practice to find it‼️

Response from eXpd8

Dear Mike, Thank you for your wonderful feedback! We're thrilled to hear that our team's support has made a significant impact on your experience with Thread. It's only regrettable it took 30 years to cross paths, but we're delighted you've found us now. Your satisfaction is our top priority, and we're here to continue easing the burden for many more years to come. Welcome to the Thread family!

Louise
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Administrator Review

Reviewed on 2024/02/21

Pros

Easy to use, easy to create new cases, customer service team always answer any queries promptly.

Cons

When creating briefs 'bundles' can be can hard to put together. Files can be hard to 'read' chronologically if not renamed or 'bundled' correctly.

Response from eXpd8

Dear Louise, Thank you for your valuable feedback and for highlighting the strengths of Thread Legal Software, including its ease of use, efficient case creation, and responsive customer service. We appreciate your insights regarding the challenges of creating briefs and organizing files chronologically. Your feedback is crucial for us to enhance our platform's functionality and user experience. We are continuously working to improve our features and will consider your suggestions closely as we develop future updates. Thank you for being a part of the Thread community, and please continue to share your experiences and insights with us.