I virtually see my son learn and grow
After whatsapp if there is any other app I use daily, its Illumine. Its like a necessity for me as a parent of a 3 year old.
It has everything I could ask for. I am a working mom and I always felt anxious and guilty for not being there for my boy or not be involved or informed enough. Its like Illumine has crept into a parents mind and collected all the needs and built this app. I can see what activities my toddler son is doing, i get the notifications, I know when he ate, what he ate, when he slept at all times. I immediately get to know if he got hurt or had a quarrel. The UI is pretty good (Sorry for the PM in me speaking). I can drop notes to the teacher. I can very well communicate with the school admin and have all record of conversations. I see the reminders at all times. I see the lovely pictures of my boy with all his friends and it fills my heart with joy.
One tiny thing could be that if a school does not use a specific feature, may be that can be hidden so the parents don't see it. Although my son's school uses almost all features, they don't have the live streaming thing. So may be if that feature can be completely hidden.
Using Illumine in pre-school on a daily basis
Other than upgrading our kindergarten's standards by embracing technology and going paperless, Illumine has effectively smoothed our internal management as well as improved our organisation's system. Parents are also satisfied, if not impressed with the app and how we make use of it. This app will definitely be a bonus and an additional reason for parents to send their kids to our pre-school and child care.
The features available are perfectly catered for the needs of pre-schools as well as parents. It is really user-friendly, be it for the admins, teachers or parents. Even the more elderly teachers that are not familiar with the latest technology can use the application with ease!
There were some minor glitches or crashes in the app, but after notifying the support team, the problems were solved promptly!
Illumine - easy and intuitive
I use illumine at my children's school to check their daily activities and meal reports . It is quite fast and intuitive . It lets me checkin or checkout my child with the help of simple QR code scan They use it for car pool on an iPad and it helps me track the car movement as well. The school moved from a pen and paper set up which was much slower due to flipping through the clipboard to find your kids and signing for each of them. It lets me add medical and food notes as well. Such a relief when teacher marks such notes completed with a picture. Plus, if it was raining the papers were a mess. The school has the iPads at the reception that still allows for signature with the touch screen.
Illumine helps make the connection between home and the preschool setting stronger. It allows teachers and parents to communicate important information to each other. It allows for photos to be shared with the families, so that they can see the learning taking place in the classroom. It allows me to keep track of the development that my child is going through, in a very structured, easy to understand format. I like this software a lot
I really do not have any cons for Illumine. My experience has been very positive and I like the product and their user interface . I am being 100% honest when i say that I have never had to contact customer support so I can not speak to that, but I do know that the implementation of the solution was pretty simple .
Need improvement in the UI navigation
Very useful especially during the pandemic!
If you're looking for a child care management platform for your school, I would absolutely recommend Illumine because it's very user-friendly, very straightforward, all you'll need for your school is all in one place. As a parent, I wouldn't have to switch from one software to another and read endless emails from teachers just for school updates. All the information I need about my child's performance is accessible at my disposal, without checking different things from different platforms.
My kid's school used this, and the whole experience to communicate with her teachers and receiving daily reports about my child would not have been much more straightforward. During the pandemic, extra updates such as online learning and activity sharing with learners are handy, and she felt connected to her teachers even though she is away from school. They have various tools, such as notifications, assessments, fee collection, Lead CRM, etc., all in one place. Still, I hope her school would use all the functionalities as I know it would be so much more helpful for teachers and students.
As of now, the experience is pretty pleasant, and if there are
any problems, the team will be quick to resolve it for us.
Using for KinderGarden
Its a good experience can be little more improved ,Good job team :)
Update,Activities,Consult tab for raising concerns,leaves & teachers notes ,Calendar events to check for upcoming events/announcements.
Photos to keep checking my kids photos they keep posing in parents absence it will add an excitement as a parent
Till creche has to get implement or use of many features like fee payments,live streaming and so on .
This will add a wonderful experience hassle free tasks
Response from Illumine Labs
Thank you for taking your time out and reviewing us ma'am. We support payments, live streaming and bus tracking, etc. But your school hasn't enabled these features on our app. We will reach out to your school to share this feedback and also request you to do the same :)
Great product but can improve on live interactivity
Wonderful so far and expecting a long journey together
Great product, user friendly and has got the features easy for non IT population to easily use
It can possibly do something more on the live interaction feature adding; at the moment as I know it’s all about posting content but no live interactions are there
User friendly application, has got basics covered
Ease of Use.
All the basic features - submitting homework, attendance etc. are covered.
Integration with calendar (Outlook, Google Calendar) missing.
Notifications for meetings would be a big plus
I shall be able to categorize meetings (Regular class vs PTM vs Virtual visits)
My experience with Illumine app
My overall experience with Illumine has been excellent as per the reasons given in the Pros section like ease of use and all necessary features in one package
I have loved the Illumine app ever since I started using it as it is very user friendly. My work has become so much simpler and less time consuming as it has all the necessary features in one package like student attendance, sharing documents, lessons and assignments, sharing photographs and videos, posting announcements and reminders and scheduling meetings.
No concerns as such except that sometimes I have to download the picture and open with software like Paint to convert to JPEG.
A good software for childcares
A lot of paper is saved. Also a lot of followups on emails, SMS are saved by using this product. The experience has been great and their support team at times has gone out of their way to help. Overall the experience has been great.
I like their billing system as I used to lose a lot of paper invoices before. It used to taxation issues at the end of the year. All the receipts are now available in my mail as well as in the app. The live streaming/CCTV feature is great as it lets me see my kid once in a while when I am at work. Also, I can share medical and food notes in the app and I don't have to follow up with the teachers to see if they have completed it or not. Also since I do not use other social media that much I used to miss out event photos previously which I am now able to see in their app.
There is no option to mark a photo as favourite. Since the school shares many photos I hope they give an option to mark a photo or a video as a favourite.
Response from Illumine Labs
Thank you for your review. We got your review today and coincidentally we released the favorite feature too!! Once you receive the update you will be able to use this feature
All-inclusive Child Care Center Management Software
So far I love everything about Illumine! They are quick to sort out any issues if we rarely have them. Time and again they surprise us with new features.
There are more things than I can list about why I like Illumine as a parent. I love being able to check in on my kid any time during the day with there Live streaming feature. My kid's school uploads pictures in afternoon and I eagerly wait for it during my lunch time. It helps them feel a part of my kid's day at daycare . Apart from parent communication, I like how bills are always available in my email and also sending food and medicine notes to the class teachers.! Recently they created a video of my kid's journey in the school and all the family members were absolutely delighted with the video.
The cons that have come up are very few and mostly relate to the internet services which automatically gets sorted.
Value for Money
Over all experience is too good.
Full illumine team is very good and great at their work. Knowledgeable and always ready to help and solve our query.
Its a very user friendly app. It was very easy to start using it.
The app has features that are easy to use and due to the app the daily operations and updates have become very fast and tip of the finger.
The adding of schedule and events is the best feature i like.
We have also started using CRM which becomes very easy for us to track the new enquiry.
Few features i have to add for all the centres by selecting different centres. It should have been like we add things and it has an option of having it for all centres.
For example when we add events. We have to add for all the three centres . It should at a click "add this event for all centres" You click on "YES"
Best Childcare Management App
Illumine works for my school
We have replaces our school diary with illumine. It is easy to use, saves a lot of time for our teachers and the onboarding is very simple. The best thing about Illumine is their after-sales service and we have received solutions for all the queries/bugs almost immediately.
The CCTV live streaming and the bus tracking service needs a few enhancements.
Illumine is overall good product but it needs some improvements
Overall, with the age of app, it is performing good. But still needs some improvements.
1. We can closely watch kids activities on timely basis.
2. We can watch photos of events and activities in school
3. We can update our photos at home and download school photos
4. Communicate with teachers and care takers about his deeds and chores
1. It is not possible to download all the photos at once
2. We need live monitoring feature by linking webcams with illumine app
3. Customer care needs to be very prompt in answering queries
School App Communication
Excellent App to keep parents updated, realtime of every happening in school right from academic progress, nap, food, potty, kudos, incident, medicine, etc., etc. One stop solution for parents to raise queries, apply leaves, check events & holidays, communicate anything to school.
Product should be a bit more economically priced.
value for money and relief for parents
Made my life easier as Parent”
Overall: As a parent of a twin illumine has made me a less anxious parent. In the early days, I used their live streaming feature the most. But slowly I transitioned and started relying a lot on daily updates. I like the fact that the school is also proactive in sending the nap and food updates
Previously the school provided an app each for bus tracking, live streaming, and communication. Now they do everything through illumine. It has made my life as a parent much easier .
I wish I don’t have to scroll through 100 pictures to find a picture of my child. As I understand technology I know it is difficult to build face recognition but they can at least give an option to mark pictures and updates as favorite for future filtering.
Great Customer Service and Ease of Usage
Illumine team is very proactive in solving our issues at all hours. The app is very easy to use and has many features that will make life simple for both customers and school management
About the software - lots of features, easy to use.
Sometimes there are issues with timely updates but they are taken up by team immediately
Response from Illumine Labs
Thanks, a lot for such a positive review. We really enjoy working with your team.
Illumine is great and long way to go!
Illumine replaced the handwritten diary notes from my child’s school. I was assured by the school that I will get continuous updates. I was not disappointed. I am able to check the food menu every day and accordingly decide whether to send the meal or not. Previously I had to followup with the teachers about the medicine notes for my child. Now I simply have to log on and log a medicine note.
I simply love their medicine and concern section in the app. It saves lot of effort on both on my side and the teacher side.
They can improve their push notifications. At times it comes with a delay. I have raised it to them and they have said they are working on it
The updates that we get regularly with pictures and information on activities is a positive
The camera views require me to individually select the view which takes time, it would be beneficial to have all camera views available or have an option for the parent to choose the camera views they'd like or use more often and have a single button to be able to see all the views in it
Response from Illumine Labs
Hello Vikram ,
Even we felt that our CCTV feature was lacking a punch and wasn't up to the mark. So we set our minions to work and revamped the whole suite. Please upgrade to the latest version to see the CCTV in exact way you described in the review
Great solution for pre-schools
Great for Schools
My child’s teachers use this app to keep us up to date about what he is eating and learning in class. It then allows us to follow up on the lessons from home.
I wish there was an option to respond to the posts or comment on the photos.
Response from Illumine Labs
Thank you for taking your time out and reviewing us Mr Logan. We have an option to enable comments for photos but it is activated based on the school's discretion. We will reach out to your school with the feedback and hope they allow us to enable this feature.
Also in the next release we are introducing the concept of marking your photos as 'favorite' for easy filtering )
CHILD AT MY TIPS
Easy to use app
We are very happy with the support team for every time fast reply.
It is very easy to use from parents and teachers. Easy to upload many photos and videos, fast connection with the parents - messages, observations, reminders, etc. Thankful for improvements that they do designed for us.
bugs occurs sometimes especially with notification correlation.