Sage X3 Reviews
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78 Reviews
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good medium Company software
Reviewed on 2021/03/23
Quite a good tool for reporting, and there is a lot of options available, but you need to know how...
Quite a good tool for reporting, and there is a lot of options available, but you need to know how to use the system.
Pros
Allows workflow be controlled for this to be authorised
Very user friendly as far as inputting data is concerned
Ease of customisation to improve the processes being manipulated.
Cons
A little confusing with the many options available
A little time consuming to finding your end goal, and therefore a lot had to be tailor made to suit our purpose
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Decent product, But Service and Customer Service leaves a lot to be desired
Reviewed on 2020/12/16
Customer Service is TERRIBLE!!!! Customer Support leaves a lot to be desired, but we are forced to...
Customer Service is TERRIBLE!!!! Customer Support leaves a lot to be desired, but we are forced to use it for the high price we pay in maintenance. Sage's dedication to be difficult to work with and unrelenting nickel and dime services is the reason we have not recommended this product to others in are area or industry.
Pros
The product itself, is very versatile and agile to adapt to our needs without tremendous modifications. I like the General Ledger and AP functions.
Cons
The software manufacturer. The product itself is good, the value for maintenance is not good. There are two many bugs for what is charged in maintenance fees. Sage is way too difficult to deal with and are surprised that users are unhappy. Are experience is it takes a month to get a ticket resolved. Passed around to multiple people and the suggested solution is it is a problem with your system. We can't recreate it.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Awful company
Reviewed on 2023/10/12
Awful, predatory
Awful, predatory
Pros
I was looking for something more customizable than Quickbooks, which it is.
Cons
Misleading advertising, said works with Mac doesn't really(yeah if I install it in parallel and buy a new subscription for all my other software in Microsoft parallel). Then refund process was excruciating, didnt refund money and had to follow up several times. Then you have to sign up with Pay for ACH which is worse. The rates are extremely expensive, they make you sign all this stuff before you get the actual rates, I never used service or finished setting up service and closed account with sage. Then a year later I get charges, they won't refund me even though I never used them or finished setting up. Extremely unhelpful.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Sage X3 Food Production
Reviewed on 2020/05/11
Overall we are satisfied with our decision to move to Sage X3. Being a food manufacturer with...
Overall we are satisfied with our decision to move to Sage X3. Being a food manufacturer with multiple sites we have successfully grown with X3.
Pros
Multi-Site features work well, Lot control/QC features are strong, visual process flows make new user training easy. Home Pages / Dashboards deliver easy access to data for production/shipping/receiving.
Cons
Integrated workorder planning functions are not realistic to use in version V9. Online help is lacking in too many areas, error message descriptions are vague.
Response from Sage
Thank you for your review of Sage X3.
I am pleased that X3 has grown alongside your business.
- Industry: Package/Freight Delivery
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good Enough
Reviewed on 2020/11/19
Mutual. Its not the worst thing I've used, its not the best either. Its a good enough software to...
Mutual. Its not the worst thing I've used, its not the best either. Its a good enough software to get the job done.
Pros
AP is what we use this for, and it is quite easy to use.
Cons
Set up and customization is hard. There are so many menus in the back, to change or update anything it feels like I have to go into several menus. None of which you could figure out on your own - you will most likely be forced to have a 3rd party research and help resolve issues. At least tell you all the menus you have to go into in order to get something to work.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Support Model Needs an Update
Reviewed on 2020/12/16
We are a food manufacturing and distribution operation. Our implementation was, at one time,...
We are a food manufacturing and distribution operation. Our implementation was, at one time, highly customized. M&A activities and switching support organizations resulted in updates overlaying custom code and loss of custom functionality. The excuse of "That is not our code!" when attempting a recovery is not a viable answer for us.
Pros
This is a very functional and complex ERP application.
A robust and expensive to support.
Cons
The support model is lacking in overall expertise. We have used changed support organizations twice due to lack of knowledge on attempting to implement a 3rd party application.
Sharing and collaboration of resources between the organizations is cumbersome and the pricing for this expertise, due to complexity of the application, is very expensive.
- Industry: Chemicals
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Solid ERP
Reviewed on 2020/11/12
Our old ERP system was no longer supported and we needed the ability to integrate with outside...
Our old ERP system was no longer supported and we needed the ability to integrate with outside applications.
Pros
Functions link to related content with a click. Lots of set up options to meet various requirements. Very few multi-user record locks.
Cons
The error messages are often too vague. Implementation was quite lengthy and could have been handled better. The hard allocations are often frustrating.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Personally, I LOVE it!
Reviewed on 2017/08/15
Pros
I like the flexibility, the queries are very easy to use, and easy to create new ones. All data is integrated.
Cons
I can't stand Crystal Reports. They take very long to generate, don't export well, and and not user friendly.
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Sage X3 Review by a 12 years consultant
Reviewed on 2020/11/01
ROI very interessting
ROI very interessting
Pros
the product is easy to use, very flexible, easily customizable, scalable
Cons
Document template to be improved, documentation
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
As a Senior Accountant experiment of using Sage X3.
Reviewed on 2020/07/03
Overall experiance using Sage X3 is good.
Overall experiance using Sage X3 is good.
Pros
The financial analysis on the dash board helped me a lot to prepare my budget for the next year, and the reporting is very good on Sage X3.
Cons
It's not easy to learn as a end user on Sage X3.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Natha's Review of X3
Reviewed on 2020/11/19
3 years as an admin. responsible for daily use, trouble shooting problems ( why didn't this invoice...
3 years as an admin. responsible for daily use, trouble shooting problems ( why didn't this invoice show up in the matching screen?) , creating SQL queries, writing & modifying reports.
Pros
Has lots of functionality. can take acre of most of our requirements
Good role based security
Cons
Proprietary language for modifications. Where do I learn all the commands and see a library of examples?
Interface look and feel is 20 years old.
only crystal for generating reports.
- Industry: Electrical/Electronic Manufacturing
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Feedback
Reviewed on 2020/12/17
Overall experience is good from the software itself. Easy to use and self explanatory of functions....
Overall experience is good from the software itself. Easy to use and self explanatory of functions. Field help is also good. Detailed amount of context is written.
Pros
Development of new process and ease of use.
Cons
Some basic development should be supportive from the SAGE support team. Some standard script file we can not see.
Support is not available on a good amount.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Heavily customizable for any organization
Reviewed on 2020/12/16
Pros
Customizable yo whatever your organization may need. Lots of external modules available to fill any specific needs.
Cons
Lot of modules that should be “standard” aren’t and require customization. Also unless you have someone who is x3 dev certified you can expect to pay huge money for customization and updates.
- Industry: Oil & Energy
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy database
Reviewed on 2018/05/15
Sage is a great software for data entry. I believe that it has everything possibly needed on it and...
Sage is a great software for data entry. I believe that it has everything possibly needed on it and it is simple enough that just about anyone can learn to use it!
Pros
I like that this product has a help button on every tab, I also like how easy this software is to use and how quickly I was able to learn how to work with it and explore everything that it has to offer.
Cons
I do not like how you can easily add or change codes by clicking one wrong button. I do not like how many modules are on it, I feel like they categorize way to much.
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
X3 In Manufacturing
Reviewed on 2020/05/15
Really good, its the backbone of our business.
Really good, its the backbone of our business.
Pros
It is fully integrated with our websites and our orders are automated to the point of shipping. We then deliver a tracking number automatically to the customer.
Cons
Entering orders can be clumsy and it's hard to eliminate unneeded steps. For our product it would be ideal to eliminate a number of steps if possible.
Response from Sage
Thank you for your review of X3 and calling it out as the backbone of your business.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sage Business Cloud Enterprise Management (formerly Sage X3)
Reviewed on 2018/07/06
Pros
Super easy to use;
Excellent layout;
Extremely customizable;
Great 3rd party companies have services for it (NexTec)
Cons
Sometimes can have JSON or Java Bridge errors;
Sometimes one minor error can cause the whole system to freeze up
- Industry: Computer Software
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Brilliant Software
Reviewed on 2015/04/30
Pros
Product is user friendly and locally built considering norms of Indian Government. Services of the company is outstanding.
Cons
There is no drawback. it works brilliantly and services are good so nothing bad about this software.
- Industry: Mechanical or Industrial Engineering
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Accounts Payable
Reviewed on 2020/11/12
Pros
We are still sitting up everything. So can not comment yet.
Cons
Do not like seeing the customers and suppliers all together. I hate that I can not print a ageing.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Does its Job
Reviewed on 2019/01/11
Pros
Has everything in one place - able to see pricing, supplier, inventory, raw material information
Easy search functions
Cons
I thought it could've been a bit easier to use
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great network of users, consultants and resellers
Reviewed on 2019/05/14
Pros
Great network of users, consultants and resellers
Cons
Customer support is sometimes unclear if it should go through the reseller or sage direct.
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sage X3 the reliable ERP
Reviewed on 2024/10/04
I have over 14 years of experience with Sage X3, it has helped me to progress and master the...
I have over 14 years of experience with Sage X3, it has helped me to progress and master the different business processes of the different modules.
Pros
the integrity of the different modules is the flexibility of use as well as the availability of information in real time
Cons
the scheduling module is a bit complicated and does not meet our needs
Response from Sage
Hi Yassine, thank you for your review of Sage X3. We're glad you find the modules flexible and real-time information useful. We appreciate your feedback on the scheduling module. Your long-term experience is invaluable to us.
I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link:https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great ERP Solution
Reviewed on 2024/03/15
Pros
Intuitive menu structure and easy to use once the basics have been learnt.
Very flexible and can be customized to suit your business
Cons
Relatively complex initial set up and not the quickest of systems as always a processing delay
Response from Sage
Hi Ian, we're pleased to hear you find Sage X3 intuitive and flexible for your business needs. We acknowledge the initial setup process and are will feedback internally. I would like to invite you to join our customer advocacy program to connect more on your experience. Plus, you can access exclusive events, content and unlock Sage rewards. Please use this link: https://en.sagechampions.com/join/Gartner to join! Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Utilities
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Sage X3 Review
Reviewed on 2024/04/09
It is a good product that gets the financial job automation done, but with regard to reporting and...
It is a good product that gets the financial job automation done, but with regard to reporting and materials management it is not as good. The standard of technical support is also commendable
Pros
It is customisable
It is a relatively cheaper ERP product
It covers all the financial aspects including accounts payable and receivables
It has localised African support
Cons
BI/Dashboard is poor
Materials management poor
Response from Sage
Hi Lebeko, thank you for your review of Sage X3. We're glad you find it customizable and value its financial automation capabilities. We acknowledge your concerns with BI/Dashboard and materials management and are committed to continuous improvement in these areas. Your feedback is essential to us. Thanks, Bethany McDermott, Sage Customer Marketing Manager - Reviews
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ERP system with integrated accounting software for medium size business
Reviewed on 2020/12/16
We have been using X3 for 6 years now, and we have not had any major problems. X3 is easy to learn...
We have been using X3 for 6 years now, and we have not had any major problems. X3 is easy to learn and understand. Access to certain functions are easily restricted to give only access relating to job functions of the users. Upgrading to newer versions are very easy, and the constant development ensures the software keeps getting better all the time.
Pros
Production lot tracking for quality control purposes works very well.
There are no differences between the ERP/production and the accounting balances like sometimes happens with add on accounting software.
Cons
The financial reporting software in X3 is not very good at all, but with SEI as an add-in, that problem is solved.
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Sage X3
Reviewed on 2020/05/14
Overall, our experience has been positive. I would recommend that companies ensure to include it in...
Overall, our experience has been positive. I would recommend that companies ensure to include it in their RFP process.
Pros
Customizable features allow us to get the most out of the product. Workflows allow for controls for authorization where required.
Cons
Adding in some features required a lot of custom coding. Most notably was allowing for automatic allocations of product that is being cut.
Alternatives Considered
Dynamics 365Reasons for Choosing Sage X3
Our previous ERP was holding us back from taking advantage of certain capabilities. EDI was a bring one. As was expanding our E-Commerce.Reasons for Switching to Sage X3
Sage X3 was a better overall fit for our company.Response from Sage
Thank you for your review, it is great to hear that you are able to save time through automation using Sage X3.