AutoShop

Automotive stores management solution

Overall rating

4,7 /5
(107)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,7/5

93%
recommended this app
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107 Reviews

Tammy
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Awesome!

Reviewed on 2017/09/26

Very helpful with reporting and pricing!

Very helpful with reporting and pricing!

Pros

I love how many different options this software has. It can do so many things. Whatever you want to keep track of they will find a way to help you.
I really appreciate the customer support. They are always able to get back to me in a timely manner and there is never a question too stupid or too hard for them. They work with me until I am happy.

Cons

I do not like that the counter sales do not have the same reporting as the work orders. Also there are some anti-theft software that would be helpful if it were optional.

Ken
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Autoshop Software is a great first POS software.

Reviewed on 2022/05/09

We used this software for the first 10 years or so of business operations and felt we finally...

We used this software for the first 10 years or so of business operations and felt we finally outgrew it as we switched growth directions. There are multiple options for this software now that include local, or cloud based and there have been more updates.
I still would recommend this software to any small shop based on my previous usage.

Pros

There are a few things that make this software stand out. One is the customer database IS YOURS and not shared without your permission. In our case, being a local, on site program was the best option. The program had many good features that helped in the day-to-day work and was basically a straight forward, usable program.
Inventory system was a strong point.

Cons

The program screens come across as "dated".
The report options were limited and poor, in our opinion.
Program felt as though you were "falling behind the times".
The more we grew and added to the software, the more "clunky" it began to feel in day-to-day operations.
Other programs did not interface well or had limited success.

Keith
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Winworks Autoshop

Reviewed on 2020/05/05

Very poor. We are a heavy duty shop and had done some homework before purchasing. There wasn't...

Very poor. We are a heavy duty shop and had done some homework before purchasing. There wasn't any alternative programs at the time. We were told that the program had been used by heavy duty shops and that we would have no issues. The program may work incredibly well for an automotive shop, as that is what it is based on. At the end dealing with tech support/programming was a nightmare.

Pros

The structure to the program makes sense from an automotive shop perspective.

Cons

We were promised that the program would adapt to a heavy duty truck shop, however, we were constantly having to do work arounds. Each time required a call to tech support to help transition the program. The first year of tech support was included in the purchase price of the software. After the free tech support term expired we were required to purchase the next year of tech support. Because we required so much support the bill for the upcoming year was quite high. We decided that because we were required to continue doing the work arounds that the cost would be prohibitive and that we couldn't afford to carry on with the program. Expensive lesson learned, we had to purchase the program initially, pay our staff to migrate our information in to the system, then pay our staff to migrate the information to our new operating system. Our experience with tech support wasn't that good either. Issues with getting tickets resolved and getting support..

Response from Winworks Software

Sorry to hear of our your dissatisfaction with the AutoShop software. Please let me know if there is anything I can do to help. I will answer your email directly. We wish you well with your new software.

Victoria
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Support!

Reviewed on 2016/09/08

Our shop has been using this software for almost two years and we had some technical questions, as...

Our shop has been using this software for almost two years and we had some technical questions, as well as pricing and feature questions. After looking online and looking throughout the program, I decided to finally call (usually not one to do this). I called the support and Kathy asked what type of questions I had. Once I told her, she said someone will call back. ONE minute later, I get a call from Steve. I described my technical questions and he knew right away how to fix it. He remotely accessed our software and showed me what to do. Super quick. Then, I asked about pricing and features, and he knew right away. Very straightforward and knowledgeable. I feel like great customer service and support is hard to come by but this was not the case here. I'm definitely a happy customer!

Pros

-Has all of the features our small 5-employee shop needs (can pay more for more features)
-Reasonable one-time fee
-Amazing customer service and support

Cons

-Looks outdated

Becki
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great Management Software

Reviewed on 2012/12/17

We have now been using Winworks for 5 years after already trying Alldata's management software. We...

We have now been using Winworks for 5 years after already trying Alldata's management software. We looked at Mitchell but wasn't impressed. The thought of having to pay someone monthly for something that is not mine is not appealing. That is why I do not lease cars. But to each their own. We looked at RO Writer but the upfront expense was just too much. Besides a few bells & whistles Winworks is just as great. You will not be disappointed.

Pros

The fact that we own the software is why we went with Winworks. The cost is affordable. We tried AllData's management software for a year and had problems. Also the fact that we would never own it and would be paying monthly forever was unappealing. The fact that we could make payments was great. Julie in tech support is amazing. The other guys are great as well but Julie has been the one that I have connected with. I know of some shops that have never done an update and are using the system with no problems. We on the other hand pay for support and all updates. Worth every penny. The system is easy to use and integrates well with Quickbooks & WorldPac's speed dial. We use most of all of the features that are available,

Cons

There are some things I wish were more like RO Writer but again you pay for what you get. I have many friends whose shops have RO Writer and are very happy with it. The reason we did not go with it is because of the upfront cost. Like I said just a few things I wish Winworks had but I am satisfied. Just like having a Tahoe but wanting an Escalade.

DJ
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Terrific

Reviewed on 2017/09/18

Pros

You can have the best SMS but if there is no support what good is it? I like the fact they do there best to help you. You always get a call the same day and it's fast. All of there support staff is friendly super helpful. They update system regularly to keep up with industry trends and needs.

Cons

I would like to see some different / more reports . There is not a lot of things I don't like. There is no perfect SMS out there

Response from Winworks Software

Thanks DJ! We value your input on Winworks!

Sean
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Technical Difficulties

Reviewed on 2017/03/20

So long story short, my all in one office computer decided last week it was time to quit. after...

So long story short, my all in one office computer decided last week it was time to quit. after being in a panic I removed the hard drive from that unit and called WinWorks tech support. within a matter of minutes, the tech support help desk got me up and running again on my laptop which was a great temporary workaround. Today the representative from tech support helped me get WinWorks software up and running on my new office computer, Best tech service around as far as I'm concerned.

Pros

Everything !!!

Cons

Nothing, Great Product

Response from Winworks Software

Thank you Sean for the kind words! We love having you apart of the Winworks family!

Beth
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Winworks Works Great!!

Reviewed on 2017/09/20

Pros

Winworks has proven to be exactly the shop management software that our business needed. It is simple to use, and keeps our shop running efficiently. Any questions are quickly answered by Winworks staff. Highly recommend!

Cons

There needs to be a short list of frequently used vendors, needs to be a way to keep the same vendor for entering multiple parts without having to go into settings and change your default vendor.

Chris
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Literally the backbone of my business with standard tasks galore and USA tech support .

Reviewed on 2018/02/23

my shop runs smoothly and efficiently allowing me to focus on the client and not the wasting time...

my shop runs smoothly and efficiently allowing me to focus on the client and not the wasting time with bad software. Quick easy and efficient with quick reference buttons and constant improvements

Pros

Anytime a client asks for a quote fop any kind I can literally take 1 minute extra and build that "task" to then refer to later. Being a Euro shop that lack of repetition saves my time and money and have tried others with nothing coming close

RJ
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Support. Never Have a problem getting a hold of them when needed.

Reviewed on 2018/12/21

Great team to work with. Excellent support.

Great team to work with. Excellent support.

Pros

Ease of use is the great. Support team is friendly and easy to work with.

Cons

If there is a con it would be adding multiple job tasks packaged together.

Response from Winworks Software

Thanks RJ for a great review. We can add multiple job standard tasks together. The feature is called Linked Tasks. Any technician can connect to your computer and demonstrate the feature when you have time. Merry Christmas and Happy New Year to you and everyone at your shop!

Ty
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Needed help in connecting new station and performing a full upgrade

Reviewed on 2017/10/18

Pros

I don't know yet. We just took on this client and this is first time dealing with this software.
A workstation crashed and I needed help getting back online and during all this saw they were way behind on upgrades. The support staff was amazing on helping me with both and educating me on how the system works and what to do for them. He was truly a great help and actually fun to talk to.

Larry
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We have used Winworks software since 1999 and are very happy with the product

Reviewed on 2017/09/28

Records are kept easily and information is very easy to retrieve when needed. Customer information...

Records are kept easily and information is very easy to retrieve when needed. Customer information is stored and easy to back up

Pros

We love the ability to go to customer information with ease and not having to look through a lot of files to get there

Cons

need to be able to email a copy of an invoice with just a click, and when we use the mail outs we would like to be able to know how many are going to be printed before we run the program

WILLIAM
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EXCELLENT SERVICE!!!!!!!!! A++

Reviewed on 2019/12/06

EXCELLENT CUSTOMER SERVICE. USER FOR MORE THAN 15 YEARS!!!!!!!!!

EXCELLENT CUSTOMER SERVICE. USER FOR MORE THAN 15 YEARS!!!!!!!!!

Pros

EASY TO USE. EASY TO THE MAKE CHANGES TO THE CUSTOMERS AND THEIR CARS.

Cons

I CANT THINK OF ANYTHING NEGATIVE. NOTHING, I LIKE IT ALL.

Response from Winworks Software

Thank you so much William for your kind review. We are so pleased with your experience with our software and our technical support. It has been our pleasure to serve you!

Janet
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Overall-the users find this software compatible with the needs of our business-and the...

Reviewed on 2018/01/09

Pros

Most functions are easy to use, once the user is trained and understands the functions. The customer support is outstanding

Cons

Accounting functions are a bit funky. Obtaining some reports take too much time-ie changing dates in sales tax reports-it would be easier if the dates could be typed in, instead of tabbing back

Jim
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very good user friendly product

Reviewed on 2017/08/30

Pros

The software is good especially for basic computer users with limited skills,and the Tech support is top notch

Cons

Attempting to change some entries can be difficult to figure out,like if vin number is entered wrong,changing it will affect ability to keep it in same fleet or group of vehicles.

Response from Winworks Software

Thank You Jim!

Brian
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Software very user friendly and have used this platform for over 10 years now its...

Reviewed on 2017/09/05

It helps me run my Automotive Repair Business efficiently and effectively.

It helps me run my Automotive Repair Business efficiently and effectively.

Pros

Very easy to use the most self explanatory system I have ever used, great enter face with other software products.

Cons

Some system malfunction that kicks me out of the software, however, they were always corrected
by technical support.

CLAY
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

winwork

Reviewed on 2019/01/21

auto shop and its employees have been great to us over the last 20 years

auto shop and its employees have been great to us over the last 20 years

Pros

I worked at dealers for 25 years before this shop. i like this program better than ADP or Reynolds and Reynolds

Cons

I HAVE NO PROBLEMS WQITH PROGRAM AT ALL

Response from Winworks Software

Thanks for the review Clay!

BRIAN
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great support

Reviewed on 2018/12/05

great software

great software

Pros

user friendly easy to teach other employees

Cons

nothing it looks like was written for the end user not the accountant

Response from Winworks Software

Brian, Thanks for the review. If there is anything else we can do. Let us know! Thanks!

Rick
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Always great to work with

Reviewed on 2018/01/02

Pros

If there is an issue, its fixed very quick. Their team has always helped me to find a solution as quick as they can when I have needs. :)

Andres
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Customer Service!

Reviewed on 2016/06/29

When it comes to customer service, Winworks understands. When you get on the phone, the technician...

When it comes to customer service, Winworks understands. When you get on the phone, the technician are with you 100% and always go the extra mile.

Pros

Ease of use and many featues.

Duane
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very quick tech support response and repair

Reviewed on 2018/01/03

Pros

I like its ease of use. I like that it does everything my business needs it is easy to use quickbooks

Patricia
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Earliest grammar correct tools

Reviewed on 2022/08/19

Excellent

Excellent

Pros

Earliest and fastest, getting results you really need at the right time.

Cons

Achieving what you're out for, that's what matters very wonderful.

Teresa
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

love the customer support

Reviewed on 2016/07/19

I can't say enough about the technical support team. They are very friendly. They are there to help

I can't say enough about the technical support team. They are very friendly. They are there to help

Pros

I like the invoicing

Cons

I had a lot of problems in the beginning. But support team helped me through the difficult times and I am liking the program

ken
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service

Reviewed on 2016/07/06

Wow, great help. This company is the best, could not do it without winworks. Thank you for treating...

Wow, great help. This company is the best, could not do it without winworks. Thank you for treating us with such great service.

Laura
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

One of the customer rep was phenomenal in walking me through my questions, he was patient and...

Reviewed on 2017/10/18

Pros

Still learning the features and benefits of the software, but at this time I am most pleased with my customer support experience.

Cons

I am finding some functions to be a bit laborious but I am still too new to judge.