Quill Reviews

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24 Reviews
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quill is Great!
Reviewed on 2024/12/31
Our overall experience with quill has been great! Our firm has used quill for over 2 years now and...
Our overall experience with quill has been great! Our firm has used quill for over 2 years now and it keeps our office stocked up and able to function properly.
Pros
I like how quickly I can order something and receive it.
Cons
Some of the items are quite pricy on quill.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wish we had found Quill earlier.
Reviewed on 2022/08/30
The main benefit to us as been making the transition to going paperless not just a possibility, but...
The main benefit to us as been making the transition to going paperless not just a possibility, but a success that has led to other efficiencies.
Pros
We moved to being fully paperless 6-12 months ago. Quill has been essential in making that transition possible. I wish we'd found Quill and gone paperless many years earlier. The system is intuitive and easy to navigate. Organising documents, e-mails, etc is automated and Quill set up standard document folder for us which are all different for different areas of law. It all feels tailored to us and our needs rather than using software designed for someone else that doesn't quite fit. The support team are great too. Very quick and responsive. Legl integration is awesome for sending clients a link to pay a bill safely and securely within minutes.
Cons
There's the odd quirk from time to time but Quill work quickly to sort these out.
Response from Quill
Thank you so much for choosing Quill! it's great to see your feedback and we look forward to helping your firm succeed in the future.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
We require better support
Reviewed on 2024/02/12
very poor recently - initially it was better but now there is not a day that goes by that it does...
very poor recently - initially it was better but now there is not a day that goes by that it does nto glitch involving having to shut down in task manager
Pros
it is generally good - when it is not glitching - when it glitches it is infuriating - it is usually network problems that comes up - we waste hours trying to get quill to work properly - we feel we need someone to overhall our system
Cons
constantly freezing, the organise button does not sync with outlook, the inability to tell the e mail to save time or not
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Brilliant Software
Reviewed on 2022/12/12
Excellent and improved the management and functions throughout the firm.
Excellent and improved the management and functions throughout the firm.
Pros
The most impacting features are the cased management and the integration with Office 365.
Cons
The fields can be limited and not always relevant to the case.
Alternatives Considered
LEAPReasons for Switching to Quill
The functionality and accounts system and the overall integration with the Office 365.Response from Quill
It's great to see the results of our product development investment in our DocsHub document management tool, which integrates MyQuill with the MS Office suite amongst other system features - in reviews such as yours. And, our software development investment continues apace - for a future-proofing promise.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Recording Billable Hours on Quill
Reviewed on 2023/06/02
It is a straightforward easy system to use and record time.
It is a straightforward easy system to use and record time.
Pros
It is simple to record billable time and you can review the current position of cases on quill all in one place.
Cons
It can be quite complex to understand at first. However, once you have got used to it, it is easy to navigate.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Love Quill, Loathe the new update
Reviewed on 2023/12/19
Pros
PRIOR to the update in 2023, i found quill incredibly user friendly and simple to use.
Cons
The new layout (post December 20223 update) has too much information in one place, the graphic choice isn't as easy to see what I'm looking for anymore. drag and dropping docs and them time recording takes way longer than before. I can see why the left hand side task bar is now sectioned with additional categories, but this is too much. it hasn't made navigating the system easier. Would like to add that Quill support are great, i have no issue with the support received
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quill is a great system
Reviewed on 2022/12/09
Excellent overall experience having used the product for many years now; Quill staff in particular...
Excellent overall experience having used the product for many years now; Quill staff in particular are helpful and knowledgeable; Support response time is very quick.
Pros
Accounting and document management are very easy to use, to train out to staff and the reporting makes practice management straightforward.
Cons
Some of our staff don't particularly like the new 'look' of MyQuill feeling that it is a bit simplistic and child like
- Industry: Law Practice
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Probably Good for those who are already established
Reviewed on 2022/12/12
At the moment, whether it’s my lack of experience, the lack of user friendliness of the system or a...
At the moment, whether it’s my lack of experience, the lack of user friendliness of the system or a combination of both, I do not feel that Quill is suiting my business.
Pros
The case management docs hub and ease of populating fields/templates that work really well.
Cons
Not ideal for new businesses. Unfortunately I have not found it very user friendly as a beginner. There is no manual provided. The help guides are extremely basic and don’t assist a great deal, also they have not all been updated to correspond with the updated software. I have found that I’m spending a great deal of time trying to navigate the system rather than doing fre earning work and as a sole trader this is highly problematic. It is not possible to create documents in the system, you have to download to work on letters then upload again which takes space on your computer’s memory, equally, it is not possible to amend a document in your docs hun without downloading the document again and amending on your desktop before uploading. When time recording you have to physically select the latest fees, it does not do so automatically. It doesn’t seem as though it is geared towards criminal firms, there are courts missing from the lists and the codes don’t seem to correspond (for instance on a criminal investigation you are required to enter mags classifications).
Reasons for Switching to Quill
Pricing- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Choose any provider but this one
Reviewed on 2022/12/02
We are a long term customer of Quill's accounting service and have always found their cashiering...
We are a long term customer of Quill's accounting service and have always found their cashiering and payroll staff to be polite and efficient. Unfortunately this cannot be said for our experience with their case management software. Where issues are encountered Quill's attitude is consistently to blame the customer.
Pros
Unfortunately we cannot provide any positive feedback as we have been trying to get set up on this software for a year and a half without success.
Cons
There is absolutely zero useful support provided for the software. We would never recommend this service to anyone.
Response from Quill
We are very sorry, shocked and disappointed to read your review particularly as we have more than 10,000 subscribers to our practice management solutions and some 2,800 subscribers successfully using the optional document management module you refer to.
I understand you have received your training as your firm's Administrator but that there has been no decision on a document conversion to bring the functionality to life.
We are keen to support you and work with you directly as your reported experiences are certainly not consistent with the standards and values we seek to work to.
Efforts to contact you will continue, with the aim of a speedy resolution.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reveiw
Reviewed on 2022/12/23
Pros
Very user friendly and the the technical support is very good and quick
Cons
Not sure about the new software - still using the old
Response from Quill
We're delighted to have you on board. Looking forward to the next 13 years and beyond.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User Friendly!
Reviewed on 2022/12/12
Brilliant service from the account manager, one point of contact which really helps.
Brilliant service from the account manager, one point of contact which really helps.
Pros
Easy to use, good customer service. Been using ir for a very long time now and everyone is used to the features on quill.
Cons
Feel outdated sometimes, especially when compared to other available products
Response from Quill
It's great to see long-standing clients such as yourself publishing positive comments about our software's user friendliness and accompanying account management support - two aspects of our product and service which we prioritise always as they combine to provide a simpler way to manage a law firm.
Our latest software iteration, called MyQuill, is currently in the process of being rolled out to our client base. This is the new look-and-feel system that's replacing the older screens with a much sleeker interface. Look out for its arrival. We trust this will address your 'outdated' query.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quill is a breath of fresh air
Reviewed on 2021/06/24
Pros
It's a practical piece of software not sold by a massive marketing budget but the fact that it does what most small to medium firms need in terms of accounts and case management. The accounts and case management can be used independently of each other. Add ons are not constantly being pitched to you and in the 3 years I known Quill we never have been held over to upgrade or increase cost.
We also use the cashier service and our nominated contact does an amazing job to keep us on track and on time with our postings and reconciliations.
Cons
A chat function within the software for support would be helpful
Response from Quill
Hi Sajid, thanks so much for your honest review - we like to let our product speak for itself and are pleased to have you as a long-standing customer. We will share your thoughts on chat with support, it is something we're exploring already!
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Quill - a disaster
Reviewed on 2021/06/24
There are no benefits, only disadvantages. Axia, which we used previously, was a very old system...
There are no benefits, only disadvantages. Axia, which we used previously, was a very old system but was better than Quill.
Pros
This is the worst case management system I have ever had to use. it is slow, cumbersome and unreliable.
Cons
This is the worst case management system I have ever had to use. it is slow, cumbersome and unreliable. It loses information and has impacted on my ability to process my work effectively much to the detriment of my efficiency . I would not recommend this system to anyone.
Response from Quill
Hi Jane, we're sorry to hear about your frustrations with the software. We're usually known for our product features and functionality and we regret that we didn't live up to those expectations here. I know our client manager, Clare, has been in touch with you and we're working hard to resolve your concerns. We look forward to having you join our beta programme to test our new case management functionality and earn back your trust. Thank you for sharing your feedback and allowing us to address it!
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Does what it says on the tin.
Reviewed on 2021/06/24
Minimal training required for staff to use. Easy control for the admin to monitor and authorise all...
Minimal training required for staff to use. Easy control for the admin to monitor and authorise all transactions. Good initial training provided by the provider.
Pros
Reliable control of all client monies and transactions
Cons
Report function. bit muddled, Title and date issues in report printing and some reports do not work.
Response from Quill
Hi Steve, we are so pleased to hear your positive feedback about our onboarding and training team, they will be chuffed to see this. We have shared your feedback on reporting and this is on our product development team's radar already as an area of improvement. They will also be in touch!
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Peace of mind
Reviewed on 2021/06/15
Good
Good
Pros
It's easy to save and access data on Quill. I
Cons
Unable to unlink from a case without linking to another case. Heading in E-chits will show a case even when the transaction has no link to the case. Annoying!
Unable to amend incorrect E-Chits after they have been posted. Legal Cashier always very helpful with this issue.
Response from Quill
Hi Rosalia, thank you for your honest feedback, we've passed this onto our product development and support team to see how to fix this and they will be in touch with you. Pleased to hear your legal cashier is helpful! We appreciate all your input and for being a long-standing Quill customer!
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review of Practical Law
Reviewed on 2021/06/15
Fantastic.
Fantastic.
Pros
Easy to use and there is a large number of guides available.
Cons
Sometimes the search filters do not filter correctly. Some of the guides should be limited to certain areas of law.
Response from Quill
We love with clients call our product "fantastic" - we know how well-earned it is, especially from a seasoned solicitor such as yourself, Dylan. Thanks for the feedback regarding search filters, we'll share with our product team and report back to you on improvements we're making! The guides are also going to be revamped in the next few months so we will be sure to address your concern raised. Thanks again for being a loyal Quill customer!
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Review of Interactive
Reviewed on 2021/06/24
I like the product but needs some major reviews on the procedures around echits and getting the...
I like the product but needs some major reviews on the procedures around echits and getting the cash book balances on a daily basis. The reporting could be a lot better and would be good to have drill down features.
Pros
The product is simple and effective at a basic level and for a small outfit, ideal.
Cons
There are lots of opportunities to make this better and more flexible as it could flow better particularly for dealing with large volume of work
Response from Quill
Hi Mark, thank you for your feedback, we are pleased to hear that this is working for you. We've also shared this feedback with our product development team around echits and reporting and we are addressing much of this soon! Our team will be in touch.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Cashiering Services
Reviewed on 2021/05/21
Interactive speeds up our completions and cashiering processes generally, and allows us to focus...
Interactive speeds up our completions and cashiering processes generally, and allows us to focus our energies on other aspects of the business.
Pros
This package makes complying with the regulatory burden of having a client account easy.
Cons
Despite the best efforts of Quill Interactive does not integrate with our existing case management package.
Response from Quill
Thank you Daniel for your feedback, especially nice to hear how we're helping with your legal cashiering. We will take your feedback on board regarding integration and the team will be in touch!
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best accounts package
Reviewed on 2021/05/14
Pros
Using Quill in our Solicitors' practice has transformed how our accounts are managed and ensures we are always SRA compliant. The system is user friendly with a dedicated accounts manager always available to deal with any queries. We strongly recommend it to other practices.
Cons
None. Software has all necessary features.
Response from Quill
Thank you Redfern for the wonderful review, we will be sure to let your accounts manager know the positive feedback as well! She'll be thrilled.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Practice and Document Management System and Support in 25 Years
Reviewed on 2021/04/08
I cannot rate Quill and their team highly enough. I have worked in large international law firms...
I cannot rate Quill and their team highly enough. I have worked in large international law firms for 20+ years and this is the most user-friendly, effective, reliable system I have ever used.
Pros
The most user-friendly, straightforward, feature-rich practice and document management system I have ever used.
Cons
No major issues although any suggestions are always considered by the helpful team.
Response from Quill
Thank you so much for the lovely review, we are so pleased to have you a valued client!
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic
Reviewed on 2021/04/08
Fantastic. Would be lost without it.
Fantastic. Would be lost without it.
Pros
Ease of use and scalability. You can get on with tasks and activities anywhere on any device.
Cons
Time taken to get all your itags set up - but once done, well worth it!
Response from Quill
Thank you for your helpful feedback and kind words! We're so pleased to hear it!
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Good at marketing but no support once you sign up
Reviewed on 2021/08/10
We were promised a lot when we signed up and since then no assistance and back up. still waiting...
We were promised a lot when we signed up and since then no assistance and back up. still waiting for features to be set up as you cannot move to next step until step one is complete. very rigid software and no flexibility as compared to cloud based softwires.
Pros
we were impressed initially but no support after than. After six month's of set up still not able to run it fully.
Cons
Good at marketing but no back up. Signed up six month's ago but still not able to use it
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank you
Reviewed on 2021/05/10
satisfied
satisfied
Pros
Quill is a fundamental part of our business
Cons
pulling reports off is hard to find maybe a user issue
Response from Quill
Thank you Eve Lake for the wonderful review, we're so pleased to see your positive feedback!
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Gets the job done but still room for improvement!
Reviewed on 2021/05/11
It is a system that works fine till it comes across it’s occasional hiccup.
It is a system that works fine till it comes across it’s occasional hiccup.
Pros
Quick customer service.
Large variety of reports that can be generated.
Cons
The software can be unresponsive at times.
Few bugs here and there
Response from Quill
Hi Kaweesha, we appreciate your feedback and your kind words about our customer service team! We are always looking to improve and can't wait to share with you some enhancements coming later this year that will hopefully address those bugs you mention. Thank you for sharing your thoughts!