Tyler Enterprise Justice

3.1 (7)
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Legal case management solution for courts & justice agencies

Overall rating

3.1 /5
(7)
Value for Money
2.6/5
Features
3/5
Ease of Use
3/5
Customer Support
2.6/5
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7 Reviews

Ashleigh
Overall rating
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Odyssey has made filing court documents so EASY and FAST!

Reviewed on 2018/08/28

We love it! It has made e-filing a breeze! Also, it is great that we each have our own login...

We love it! It has made e-filing a breeze! Also, it is great that we each have our own login information so that we can check the status of our own filings, not having to look through everyone in the office's.

Pros

We don't have to leave the office to file documents, we don't have to waste money on postage to mail filing to the Courts. I love how user friendly the system is. Also, they don't charge you PER filing, only on filings that cost money do they add their fees in.

Cons

Cook County has made their filing through Odyssey now as well and it is different than all the other counties in Illinois. I just hope I don't have to do it often.

Daniel
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Odyssey Case management system, streamlined, ability to fully integrate your entire county

Reviewed on 2017/06/26

Pros

The idea of having a fully integrated, streamlined system that does calendaring, case management, jail manager, atty manager, financials all in 1 system. Your overhead for a state/county is dramatically reduced if you take all features.

Cons

The lack of documentation, the lack of true SME's, and the turnover with the vendor. Once its is up and going it has little to no issues except for issues that the courts have could amplify or be more problematic when you bring on the client. It will show you your issues with Workstation, network, IPS, IDS, and firewall misconfigurations.

April
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

TERRIBLE SYSTEM

Reviewed on 2024/11/13

Awful. This system needs to be thrown out.

Awful. This system needs to be thrown out.

Pros

"How do I love thee? Let me count the ways."--- No ways. There are none.

Cons

The customer support gives you the longest run around, you'll feel like you're on a merry-go-round. No one has actual answers to anything & they will resort to "contact your local courthouse", even though the courts don't see what we see on our end as attorneys/paralegals. Pulling up client documents, court dates, etc has proven to take 3x as long as before because the system always has an error despite multiple attempts with either file numbers or names.

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Super Efficient

Reviewed on 2019/05/24

Odyssey is an enormous upgrade from some of the older systems, but it still has some improvements...

Odyssey is an enormous upgrade from some of the older systems, but it still has some improvements that could be made.

Pros

Odyssey has enabled us to move to a completely electronic filing system. It has been an easy-to-understand process for staff, and the layout is very user-friendly for new users.

Cons

Sometimes there are slight glitches, but I haven't personally ran into any real challenges with it.

Keri
Keri
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 3.0 /10

Tyler enterprise review

Reviewed on 2024/09/15

Pros

What I like most about Tyler Enterprise Justice is the fact that it makes accessing legal documents online possible

Cons

What I like least about Tyler Enterprise Justice is just about everything else it's hard to navigate it's hard to determine what I'm supposed to do

Ella
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Could Do So Much Better

Reviewed on 2021/05/04

Overall, I like the convenience but the glitches, delays, inconsistent proof of filing or...

Overall, I like the convenience but the glitches, delays, inconsistent proof of filing or acceptance, and the customer service reps' lack of knowledge is ridiculous, frustrating and time consuming.

Pros

The convenience, minimal expense, and ability to file documents remotely.

Cons

Depending on the county, our office uses two (2) separate e-filing system. This system, however, has too many glitches and too many redundant features/prompts. While it appears to be rather simple to use, often times there are delays, filings do not always go through, and proof of filing or acceptance is not guaranteed. This is particularly problematic if you file after hours or the weekends. You would have to wait until the courts open to get assistance, which most times you are referred back to Tyler Technologies. Although friendly, the customer service reps or techs are not helpful. To say the least, this is beyond frustrating.

D.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not impressed.

Reviewed on 2016/10/03

There are about 4 courts who have transitioned over to Odyssey in our jurisdiction. It is very...

There are about 4 courts who have transitioned over to Odyssey in our jurisdiction. It is very expensive, clunky and sparse. Many of the documents accessible are in a tiff format. If you use your email for one county, you need to use a different email for each of the other counties, as well as pay the large fee to have full access to every county using the Odyssey court management.

Pros

That you can retrieve and print filed documents.

Cons

That many documents are in a Tiff file type. It costs too much for what you get.