Airbase Reviews

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82 Reviews

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use!
Reviewed on 2021/05/05
Pros
I love how easy it was to get setup on airbase. I'm able to manage AP with just a few clicks. New features are also regularly being released.
Cons
Nothing so far. I haven't had any problems and support is great when I do have a question.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A necessary system for scaling company
Reviewed on 2021/07/26
We added more control to our expenses, more visibility and improvement on the monthly closing...
We added more control to our expenses, more visibility and improvement on the monthly closing timing.
Pros
When a startup goes above 100 people, you need a spend management software. Airbase has tons of features, the implementation is easy and their product team always strive for continuous improvement.
Cons
I think it's on the right path, however some tool for reconciliation is missing when it comes to check that all the prepaid accounts are cleared and booked and that amortization expense is correct.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst support and implementation
Reviewed on 2023/03/09
I wish I never had to use this again.
I wish I never had to use this again.
Pros
the freebie version is getting phased out - beware!
Cons
Support is beyond useless. Many features are unavailable in the free version - like an AP aging report! You do not get any kind of support if implementing the free version.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Airbase review
Reviewed on 2024/11/11
Very good experience overall. I enjoy getting reimbursed.
Very good experience overall. I enjoy getting reimbursed.
Pros
Ease of use. Very easy to upload receipts and the auto fill for vendors is great.
Cons
Sometimes I have to upload the receipts before creating the reimbursement.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Airbase has transformed our AP process!
Reviewed on 2021/02/16
Airbase solved our messy credit card reconciliation problems and has given us pre approvals and...
Airbase solved our messy credit card reconciliation problems and has given us pre approvals and real time insight into all spend as it occurs. As an accounting team we don't feel like we are playing catch up at the end of the month.
Pros
We use the virtual cards, physical cards, POs, and bills/bill payments. Each area works perfectly and syncs directly to our ERP, Netsuite. It is has saved us so much time from a reconciliation standpoint. Our employees love the virtual card functionality and ease of approvals.
Cons
My only dislike is that they don't have Expense Reimbursements up and running. As a finance team we are looking forward to the day when we can have this in Airbase as well.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Airbase ease of use
Reviewed on 2021/02/16
Overall the experience has been wonderful, we are able to close more accurately and timely due to...
Overall the experience has been wonderful, we are able to close more accurately and timely due to using airbase. There's no longer a struggle trying to determine what the spend is on various cards as they all have been categorized previously. Although initial setup may take longer it is well worth the accuracy.
Pros
The best part of airbase is that it easily integrates with QBO.
This allows me to setup prepaid on Airbase that automatically set up to sync to QBO for a monthly close.
Cards are automatically set up to charge a certain GL code, rendering it unnecessary to go back monthly to determine what the spend was and where to charge it.
Cons
When making some entries, it does not use a new naming convention and would use the most recent journal entry naming convention to make the the journal entry title. This can lead to bit of confusion.
Alternatives Considered
TeampayReasons for Choosing Airbase
We wanted more accuracy and timeliness as well as an all in one productSwitched From
BILL Spend & Expense (Formerly Divvy)- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Airbase - Making spend management simpler
Reviewed on 2021/07/18
Highly recommend it. Easy to use and great customer support
Highly recommend it. Easy to use and great customer support
Pros
Easy integration with GL
Great reporting system
Easy to use and control
Cons
Improvements in having multiple funding accounts as opposed to just one bank account
Alternatives Considered
TeampayReasons for Choosing Airbase
Wanted to have all non payroll spend under one platformReasons for Switching to Airbase
Better customer service- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great All-around solution
Reviewed on 2021/03/21
Pros
Ease of use and overall beautiful UI / UX for a complex product.
Cons
Lack of international payments will be nice at some point. I was excited when they launched employee reimbursements.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy tool to simplify and unify multiple tools
Reviewed on 2021/05/07
Pros
Airbase has been very useful for my team in terms of consolidating our company cards, bill payments, and expense reports/reimbursements. The support team has also been super responsive and helpful.
Cons
One product nitpick is that I sometimes have a hard time finding certain bills or payments because they filter by state, and I don't know before-hand what state the bill or payment is in.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Submit expenses in minutes
Reviewed on 2024/11/12
Overall a good experience. No major hiccups, though I did need to take a minute to set up the app....
Overall a good experience. No major hiccups, though I did need to take a minute to set up the app. I would recommend.
Pros
I loved that I was able to save so much time using the app. Expense reports used to take hours, now they're done in just a few minutes.
Cons
It was new. It took a minute to learn the first time around.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Air Base Review
Reviewed on 2023/10/31
Pros
Easy to use. Receipt manager allows for quick inputting to get expenses approved. Scans the receipt for information required to input.
Cons
As a basic user of Airbase I do not really have any complaints.
- Industry: Renewables & Environment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Airbase - my 2 cents
Reviewed on 2023/10/31
Pros
I liked the ease of use, deployment and the user interface
Cons
as as first time user, I would have loved a tutorial
- Industry: Events Services
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Seamless expense reimbursement
Reviewed on 2023/11/05
Pros
Tracking & submitting expenses is easy. Can quickly forward photos of receipts to an Airbase email and Airbase then can read the receipt and prefill the reimbursement form.
Cons
I've had no issues, easy to use all around
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Airbase Review
Reviewed on 2023/10/31
Pros
Quite easy to use and you can easily maneuver through without any concerns.
Cons
I have not found anything that I dislike about the product at this time.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just Get It, You won't Regret It!
Reviewed on 2021/12/10
We are able to provide virtual cards with spend limits and controls which helps employees not have...
We are able to provide virtual cards with spend limits and controls which helps employees not have to expense large costs, and gives us the ability to approve the spend before we pay for it.
Pros
Integration with Airbase was about 8 weeks total, which is not bad when you consider it is your full procure to pay software. I enjoy having the spend control limits and that everything (PO's, virtual cards, reimbursements, and bill payment) is in one system which makes it easy for accountants and employees.
Cons
Reporting needs to be beefed up a bit, I believe a custom reporting section could easily fix this. Additionally, the PO light tool should have customer fields so each business can get what they need is critical from the PO approval workflow.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Works great for my team — requesting and spending money has become easy and streamlined
Reviewed on 2022/03/18
Overall, Airbase has been easy to learn and easy to use! As a user (non-administrator) I have found...
Overall, Airbase has been easy to learn and easy to use! As a user (non-administrator) I have found it very straight forward for the things I need to use it for. I love that it has simplified communication and spending requests (and approval of requests) between myself and our finance department.
Pros
The ability to request and review/track multiple budgets (via virtual cards) has been a game changer for us. What used to be a more complicated process with hard-to-track communication (using other internal messaging tools )is now so easy and requires less back and forth comms with our finance department. Requesting reimbursement for out of pocket spending is easy and streamlined as well. We also work with many outside vendors, and I am able to review and approve of invoices through Airbase. Everything is easily assigned to the right people and easy to track. I am looking forward to continuing to use the product as we grow as a company!
Cons
It is somewhat challenging to attach receipts to expenses. By that I mean that I get an email stating that I have an expense that needs a receipt. That part works great. But then finding the exact expense that needs the receipt, and the location where I can upload the receipt within the Airbase UI could use some improvement. It is not as intuitive as I hope and expect. However, this is a small issue for a product that otherwise works really great!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome product!!
Reviewed on 2021/03/30
Pros
The number one thing I love about Airbase is their ease of use. I particularly love their reporting and tracking features because we're able to view our spend on a general or granular view. We're currently syncing our Airbase transactions with QuickBooks and it has been super seamless to use. We're able to change our GL codes easily before syncing, which is great. Their customer service team is always very responsive and helpful. They will work with you to get anything and everything resolved in a timely manner.
Cons
They only notify you when you run out of funds. This causes inconveniences when we get notified really late in the day because our funds will not get transferred into our account until the next business day. It would be nice if we can get a warning when we're low on funds, so we can plan accordingly instead of having to deal with declined charges until the next business day
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Airbase -- Great Spend Management Software -- HDVI Uses It Every Day.
Reviewed on 2019/05/09
See above --
See above --
Pros
Airbase directly addresses some of the hardest financial management issues facing all companies today -- and HDVI is no exception. With a robust set of features, Airbase manages our spending across all types of purchases -- subscription based, one-time, etc. -- and across all types of payments (ACH, Checks, Credit Cards, etc.) It takes multiple cumbersome processes and consolidates them into streamlined, highly automated workflows -- reducing our work, and increasing our visibility into and control of company spending across the board.
Cons
Initially, Airbase had limited functionality in a few areas. However, it's quickly filled those holes in -- so at this point, it's more than overcome those initial limitations.
- Industry: E-Learning
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Hyper-granular control, finally...without being "that account person bugging people"
Reviewed on 2021/02/17
Pros
- Hyper-granular control of expenses. Instead of managing limits and checking expenses on corporate cards, each approved expense request receives a single virtual credit card number (managed by accounting) for that specific vendor an expense (one-time or recurring)
- Flexible approval workflows
Cons
- Lack of integration with budgeting. Approval workflows should show managers how any discrete approval affects their department budget.
Alternatives Considered
BrexSwitched From
Expensify- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really great solution for purchasing!
Reviewed on 2020/09/08
Pros
This is the first time I have used a spend management platform like this and it is 100% a game changer. I enjoy how easy it is to set employees up to create virtual credit cards and efficiently take care of expenses with external vendors. Permissions that are set up for each person streamlines the approval process and lets them get their work done quicker. It also easily tracks all of your expenses so that you can reference them at any point. Really grateful that my company uses Airbase!
Cons
No areas of improvement that I can think of at this time.
- Industry: Internet
- Company size: 201–500 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The easiest way to expense and purchase business software
Reviewed on 2021/02/23
- Expense, approve, invoice cloud software spend
- Audit tracking
- Expense, approve, invoice cloud software spend
- Audit tracking
Pros
- Easy to use UI and a seamless Okta (SSO) integration
- Service/Item autofill feature
- Ability to generate virtual credit cards and request approvals within minutes
Cons
Nothing I hate, but a few improvements like below would be nice to have:
- Once in a quarter email report would be nice to summarize all "active" purchases/credit cards
- Integration with end-tools (eg., smallpdf) and alerting when the usage drops to downgrade to free plans
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Simplicity, Ease of Use
Reviewed on 2021/12/09
Keep it Simple Stupid seems to be airbase's Mantra. They've focused on making the interface...
Keep it Simple Stupid seems to be airbase's Mantra. They've focused on making the interface intuitive and not overwhelming, which makes it really nice to use as an end user.
Pros
Previously was using Trinet in order to submit expenses. Difference is night and day. Submitting receipts via email is natural, fits in well with my day to day. UI provides clear feedback on what the status of reports is. I also like that they use plaid to link your re-imbursement accounts, the whole process of linking my account took about sixty seconds.
Cons
I have very few qualms so far. A back button on the request reimbursement form page would be a nice touch. Or inferring what sort of reimbursement it is (Cash/Card Expense Vs. Mileage) in order to simplify the submission process even more. Overall though, these aren't major impedances to using the software.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I’m happy my company switched to Airbase
Reviewed on 2021/07/20
Airbase has made it easier to make vendor purchases and it’s very easy to get reimbursed for things...
Airbase has made it easier to make vendor purchases and it’s very easy to get reimbursed for things I’ve paid for myself.
Pros
I like that it’s quick to request a purchase from my manager and the dashboard that lets me see different transactions. I get personal expenses reimbursed faster, I can see if a vendor has charged me or not and I can see where I am in regard to budget.
Cons
It was a bit confusing the first time I made a pre-purchase request whether to raise a purchase order or a virtual card, but once my manager explained the difference it made sense.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Expense Management
Reviewed on 2021/02/23
The onboarding process was involved but they dedicated a lot of time to making sure we were set up....
The onboarding process was involved but they dedicated a lot of time to making sure we were set up. Now we're saving so much time with Airbase. It was well worth the time investment.
Pros
We use Airbase for AP and Expense management. It makes reviewing/approving/and paying bills easy. Employees enjoy the freedom of using their virtual cards within the limits set by management and I enjoy that we have oversight into 100% of company spend.
Cons
Airbase was designed for large teams so we don't use all of the features to their fullest extent (soon, though!)
- Industry: Automotive
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for Organizations that Need Organization!
Reviewed on 2020/09/15
Pros
It is so easy to use and understand. It keeps our company very organized in an aesthetically pleasing way!
Cons
It would be helpful to be able to have 1 card for multiple uses. For example, I need to have 4 Amazon cards because 1 is for the Prime membership, 1 is for employee morale, 1 is for office supplies and 1 is for computer supplies. It would be nice to have just one card instead of 4 for the same vendor.