Firefly Reservations Reviews

Extremely easy to use. We have both short term and seasonal reservations and it works well for both. I had our entire campground (186 units) set up in about 10 minutes. The invoicing is so easy to read, and the guest portal is extremely easy to use.

I'm not able to right click and open a new tab on any of the links, this has been frustrating specifically for POS items. When adding the POS inventory, even if I changed the sort options, after saving the item, it brings me back to page one, in a different sort order.  If there was an ability to save, and then go to the next item the same way I can make a change to a single unit and then click to the next item, or if I'm on page 10, it would bring me back to page 10 after saving, that would be a huge time saver!

Firefly seems like a decent looking software, with a major lack of functionality. This might be fine for very simple parks with limited offers, rates, etc. We didn't mind the online booking portal.

There are many. The view of guests and their listed bookings aren't in order (actually, in alphabetical by day of the week, which is incredibly non-functional). Ultimately, I feel that our park of 37 sites transient sites was too much for it to handle. If you don't care about reporting, and have only permanent guests, then they may be for you. However, an excel sheet might cause you and your accountant less issues.

Easy to use. Love the info and notes we can save in a guests file.

You can't just type in dates and look at the available sites (Like you could in ASTRA or Campground Manager)
When making reservations, it does not pull up the info for a returning guest.

Firefly is fast and responsive. One of the things I love is the option of being able to drag a reservation to a new site from the grid.

Arrivals that are not checked in/haven't arrived by closing disappear from the arrivals list the next day which makes the next shift need to search for anyone who stills owes money from last night. And the kiosk check in should have an option for guest to pay the balance when checking in.

The training videos are thorough, meaningful and really helpful in taking you through the whole process, beginning to end.

I use QuickBooks. It may be there, and I just haven't found it, but I don't see a direct transition from Firefly to QuickBooks

Ease of moving from screen-to-screen has been a welcomed experience for my team.

Time to reset password if a customer is waiting

Ease of use, and quick response time from support when I do have a problem or question.

The 2 step cancellation process, which they have recently addressed and streamlined.

The ease and simplicity of doing every day tasks. Also love the ongoing updates and support for the software. Hope to see if become even more robust over time.

Still missing some functionality that will be helpful for when someone is not onsite. IE. being able to manage and assign door codes to reservations.

This is a complete solution for your RV and Camping software.

There is not much that I do not like about Firefly. A few things are a little difficult to figure out, but their support is easy to get ahold of and find the answers you need.

These ease in entering information, editing information, and just getting around the site as an administrator.

It was more not being able to also collect a fee, but that will change in 2025 with the ability to use BridgePay for payments, which is what my County uses.

I love the reservation grid. When people call checking on availability, I can just pull up the grid on my phone or computer and let them know what the future availability looks like. If they want to book, I just send them to my website and tell them to book there, since all reservations are made online. All the payments are funneled into my bank account after a couple days, it's so easy. We have a lot of long term guests, and we have recurring charges set up with automatic payments so we are always getting paid on time. Monthly guests pay their own electricity, so once a month when we get all the readings, it is so easy to enter all the readings on one page, and set up scheduled payments for them all. This used to take me hours in Resnexus. I had to navigate to the unit, open the utility recording page, save the reading, create an invoice, remove unwanted charges from the invoice, send the invoice with a note saying payments would be processed in 2 days, then remember to come back in 2 days and process the payments. This process had to be repeated for EVERY UNIT! It was so much work. Now I do it all in less than 5 minutes. Also our old system did not automatically process monthly rent payments so I had to remember to do so for each guest when their new month started. Firefly does this automatically, and shows alerts when a guest is behind on payments. It also automatically sends them emails when payment fails so they can fix it in the guest portal.

I'd like to see more reports, but they are adding new features pretty rapidly so they say new reports are coming soon. I'd like to see a report that shows how many people were unable to reserve a space from the reservation portal because there were no units available. They told me this report is on it's way, so i'm excited for those metrics to help me decide how much to grow my park.