--- description: Learn how daisee can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: daisee Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/2043/speech-analytics/software) > [daisee](/software/132523/lisa) # daisee Canonical: https://www.getapp.za.com/software/132523/lisa Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/132523/lisa?page=2) > Daisee is an artificial intelligence enabled speech \& semantic analytics software that helps businesses analyze calls to gain deep insight into customer satisfaction, vulnerability \& more. It lets supervisors automatically evaluate call data to detect quality \& compliance issues in near real-time. > > Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of daisee Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your customer interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately with software that is incredibly flexible and easy to deploy across any telephony system. Benefits include: SUMMARY: Maximise customer experience and quality assurance Ensure regulatory compliance Identify missed commercial opportunities and churn risk Easily identify poor agent conduct and performance and pinpoint training requirements Provide valuable insights back to the business directly from the frontline – the true voice-of-the-customer. DETAILS: Automated quality assurance coverage across 100% of customer interactions - using an automated, digital Programmable Scorecard. This replaces the traditional paper scorecard and is pre-trained with standard questions so that customers can get value immediately. Daisee can quickly and at no cost, add any custom questions that may be required. Provides valuable insights back to the business directly from the frontline – the true voice-of-the-customer - identifying issues that require human intervention to improve customer experience and identify missed commercial opportunities. Automated high-risk interaction flagging - Daisee automatically flags any interaction that needs review for compliance risk. Integrates with your risk control framework to enable your workflow to ensure regulatory compliance and mitigation of conduct risk and manage performance and pinpoint training requirements. Team View - Accurately compare agent and team performance with each other and over time within the Programable Scorecard. Track top performing agents and teams and identify training and soft skill development opportunities. Digitised workflow tool - accessed through the scorecard for easy logging of interactions and provision of feedback and action items to agents and team leaders. Daisee Essence - automatically derives the reason customers are contacting a business. This provides an instantaneous snapshop of call drivers and insight into evolving call trends enabling decision-makers to proactively understand areas of opportunity and development within the business ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 11 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: daisee - **Location**: St.Leonards, Australia - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$2,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Daisee pricing starts at $2 and scales with the consumption of software. Please contact daisee directly for further information. - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - Activity Dashboard - Automatic Call Distribution - Automatic Transcription - Call Monitoring - Call Recording - Call Scripting - Categorisation/Grouping - Compliance Management - Customer Experience Management - Dashboard - Data Aggregation and Publishing - Data Connectors - Feedback Management - For Sales Teams/Organizations - For eCommerce - Key Performance Indicators - Knowledge Management - Machine Learning - Monitoring - Multi-Language ## Integrations (18 total) - Avaya UCaaS - Dynamics 365 - Five9 - Genesys Cloud CX - MiContact Center Business - MiVoice Business Solution - Microsoft Azure - Oracle CPQ - Salesforce Sales Cloud - SugarCRM - Tableau - Talkdesk - Twilio - Vonage Contact Center - Zendesk Suite ... and 3 more integrations ## Support Options - Email/Help Desk - Phone Support ## Category - [Speech Analytics Software](https://www.getapp.za.com/directory/2043/speech-analytics/software) ## Related Categories - [Speech Analytics Software](https://www.getapp.za.com/directory/2043/speech-analytics/software) - [Business Intelligence Tools](https://www.getapp.za.com/directory/318/business-intelligence/software) - [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software) - [Data Extraction Software](https://www.getapp.za.com/directory/1157/data-extraction/software) - [Artificial Intelligence (AI) Software](https://www.getapp.za.com/directory/1397/artificial-intelligence/software) ## Alternatives 1. [Centralpoint](https://www.getapp.za.com/software/111983/centralpoint) — 4.6/5 (9 reviews) 2. [Splunk Enterprise](https://www.getapp.za.com/software/122523/splunk) — 4.6/5 (259 reviews) 3. [Rayven](https://www.getapp.za.com/software/117779/rayven) — 5.0/5 (24 reviews) 4. [inconnect](https://www.getapp.za.com/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 5. [Elastic Stack](https://www.getapp.za.com/software/122079/elasticsearch) — 4.6/5 (70 reviews) ## Reviews ### "Focused QA Software" — 4.0/5 > **Verified Reviewer** | *02 April 2020* | Capital Markets | Recommendation rating: 10.0/10 > > **Pros**: It's accuracy levels are high. AI / ML does what it says it will do. Out of the box deployment, consumption pricing. > > **Cons**: Post call review only. Does not do real time review of calls. > > Overall one of the better products in the local Australian market (have seen them all ). Good for SME clients - easily to plus to existing recording infrastructure, excellent flexible pricing. ----- ### "Great accuracy and wonderful team" — 5.0/5 > **Ramak** | *31 March 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Daisee was really easy to set up for our customers and provides near real time feedback on 100% of the calls that are going through the contact centre both outbound and inbound. The product is intuitive and easy to navigate. The transcription accuracy is really high and most importantly the AI automation helps our QA teams to work so much more productively. > > **Cons**: More integrations into other software that we use would be really handy. > > I cant imagine operating with Lisa now. With insights that we get from calls, we are able to ensure we pro-actively follow up with calls that need remediation but also provide objective feedback to our agents to help coach them to learn. ----- ### "Review for Lisa" — 3.0/5 > **Kenneth** | *16 April 2020* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: The tools is straightforward, easy to navigate, and user-friendly. > > **Cons**: I guess, the dashboard. It plainly shows the scores but there's more data that can be shown. It was still on testing phase so I don't really want to judge. There should also be a way to change Lisa's scoring when re-evaluated by a live QA to update actual scores being presented. > > I can say that it met the standard expectations but can definitely still improve. We believe that we can still enhance what is currently available in LISA which will definitely assist us in making process improvements and decisions. ----- ### "User friendly & efficient\!" — 4.0/5 > **Natasha** | *21 April 2020* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The ability to take a quick glance at my teams dashboard has been really useful, as has the dashboard for each individual agent. I have been able to discuss results and identify key areas for coaching within a couple of seconds and then work with the agent to help them improve. The dashboard and call listening functionality is also great for identifying all of the areas where an agent is doing really well so the feedback I am able to provide to my agents is consistently constructive. > > **Cons**: With filters on either side of the screen, it can be a bit tricky to remember which filter does what. It would be useful to have all filters along one side of the screen instead of on the left and right as well as the ability to click next when listening to a call, instead of clicking back on the browser button and manually finding the next call as I tend to lose my place in the list. > > Overall, using Lisa means I can spend less time flicking between platforms to listen to calls or obtain data and I can save and share data with agents as the data presented is both easy to understand and interpret. ----- ### "Althea's Lisa Review" — 5.0/5 > **Althea** | *18 April 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I love that Lisa can analyse the call, transcribe it, flag high risk calls and has the ability to search for key words. This saves the leaders a lot of admin time searching for calls and then having to pick apart the call and note the conduct and compliance. Its amazing\! > > **Cons**: The 2hour window between when the call was completed and when it gets to Lisa. Often i will live call observing and want to track that call down then and there to deliver feedback. I think the delay is a genesys issue though. > > Really enjoying it, i think its great. It really helps me in my coaching sessions with agents and I can show them their own performance through the graphs so they can understand the areas they need to work on. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/132523/lisa?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/132523/lisa) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data