uAttend Reviews

easily allows employees to log in and log out.

Sensitive so you can have a hard time for the system to read your finger print.

Easy to use the product, quick deployment.

Can not pull report of all the employee info.
Do not show absences.

The software is passable for clocking in and out of work for employees, though sometimes it seems to have trouble connecting to the network. Usually unplugging the unit and plugging it back in fixes the problem. Having an app component allows employees to check their hours, which is a nice feature, but doesn't solve some of the larger issues with the software

There is an overall problem with visibility for the user. With a physical timecard with printed times you can easily see your information, and immediately identify problems or discrepancies (like if you forgot to clock in). With Uattend it is difficult to track those, or to know that you made a mistake in the first place. Usually problems aren't discovered until it comes time to do payroll and by then no one remembers their precise hours for a day two weeks ago.

Another problem is that there is lag between physically punching in and out and the app displaying your status so, as an employee, you cant tell whether you clocked in or out without using your card, which in turn, clocks you either in or out. You are then locked out for 1 minute.

As an administrator, there is not an obvious method for aligning timecard summaries and reports to your pay periods. Within the interface there is not much in the way of guidance as to the features and different ways to interact with and use the collected data.

The solution is just easy to unpack and get working. There is a lot of detail you can get into, and new features are UI changes are consistently implemented, but you can get started with minimal effort. Chat support is also easy to reach and very helpful in learning about the software and working through issues.

Some features or functionality seem obvious but are missing or in development. Would be nice to have an "upvote" system where we can collectively vote on new features and see what's in the pipeline for development.

I liked that this system was as close to plug-and-play as we would get. It is easy to register new employees and deregistered old employees. It is also easy to sing in to the online system and correct information when necessary. It's affordable and gives easy to read information for payroll.

There aren't many things I didn't like about this software. Sometimes it will delay registering a fingerprint and that can be frustrating. It's usually due to a dirty finger, screen, or too many touches within a certain amount of time. Nonetheless, there was nothing about it that is a dealbreaker.

I am able to take care of both offices from same log in. My staff can look at there sheets but not edit.

It is very sensitive to fingerprints. Wish there was a back up option

It is pretty easy to use this software, they allow mobile punching as well

PTO tracking is a little complex and not easy to use

It's efficient where it counts. The timing and response for the fingerprint biometrics are quite dependable. It integrates well with the accounting and performance management software.

There isn't much negative here. It can be a little tough to set-up and adopt (initially) as pointed by the administrative department.

The ability to access the information remotely is vital for us. I can work from a remote location and check and see who is clocked in, out, etc. I can also access time reports to begin payroll processing remotely.

The thumbprint option doesn't work, but the guys have adapted and use their index finger fine.

The ability and ease of having employees use their fob or app to login to track hours has been fantastic! There are many videos online that can be sent to employees to help with navigating the system but it really is fairly user friendly.

Once the set up is done it is easy to navigate uAttend and we have had no issues. Any questions an employee has had have been quickly answered.

I like the mobile access for employees. They’re able to see all their PTO anytime they need it.

Mobile app is buggy and unreliable at times. Punches don’t always sync between the app and clock.

It is easy to use and we have used it for some time now and it meets all of the needs of our company.

Not much that is a con for us. I use this software daily to keep track of who is at work and where they clocked in at and what time, etc. so no real negatives for our company.

The mobile app, ease of use, remote access, ease and speed of generating reports for payroll

I wish there were more reports for specific employees with more details.

uAttend makes my payroll day run quick and smooth. I know I have accurate times for my guys and it makes payroll worry free.

I wish I could start the guys at the same time everyday.

easy to manage, install and user friendly.

unable to get multiple time cards at once

The best feature of uAttend is the ease of setup and the affordable pricing.

There could be more features or updates and also the price has gone up annually.

We have been using uAttend for over two years now. I find the accessibility of all historical data very helpful. I can easily see the last work day of an employee terminated an year ago for example. It is easy to run reports and keep track of employee's sick days or vacation days, if you have input them of course. Additionally, the little chat they have in the bottom right corner of the screen is extremely helpful. They are very responsive and more often than not are able to resolve an issue within minutes.

What I dislike is the fact that the information you can put in for the employees is limited. I think it will be more useful to have fields for hire dates, termination dates and so on. Also whenever we have technical issues with the actual clock, the process of mailing us a new one, returning the defective one and in general the time spent on the phone with customer service is quite long.
Also, when you put in sign in or out times manually (from the admin side on the computer) it automatically rounds them up which have cost us some hours discrepancies and potential problems with employees. Double check everytime you have to manually input somebody's hours!

The best qualifies of the software are : ease of use, logical design, very functional and accurate. In my research, it was clearly the cheapest software available. Some software were approximately $2-$3 more per employee and required more expensive machines. The finger scan machines although very affordable are pretty reliable. All finger scans have trouble reading a few people but I have found that overall reliability is about or above the machines that we were using before and cost almost $300 more per machine. Our last software was the oldest version of a software company that did not integrate with our payroll provider. Changing to uattend actually reduced our monthly costs slightly with a much better system. It has excellent benefit request and approval capability and integrates seamlessly with our payroll provider. Finally, the company does seem committed to update the software to improve usability and functionality.

The software only has three categories for employee leave which is not enough for our company. Also, a calendar that lists are employees who have approved time and requests would be very helpful. Uattend is aware of these issues and I have been told that they will be updating the software sometime in the future. Also, regarding the clocks, new employee have to be manually synchronized to the other machines.

Time tracking process is easy to follow.

Ability to run detailed reports required.

The system allows easy access online, with edits .

Eliminate the down times that occur even though there are very litlle