EV Reach Reviews

This remote tool is my go to remote tool. It is consistent and works the best.

I have not figured out how to change default that disables end user control when I remote into device.

Easy to use and connect to clients by machineID or UserID, copy and paste, and simple file transfers, great management tools and background scripts available also

Does require direct IP, when using VPN sometimes have to use IP rather than hostname or username, easy to get around though...

Remote connecting is the most impactful due to the ease of use

Sometime it sticks due to a poor network connection.

I can easily navigate AD reset passwords, remote PC’s. Reporting. Just to name a few of this very capable product

Not a biggie, but would love to see more with windows patching incorporated into the product

Goverlan has made our IT Department much more efficient. We have about 16 sites and it has saved us countless hours from having to drive around and fix issues that take a few seconds to fix. Also, we can fix things before the user knows there is an issue.

My only thing I don't like is the agent deployed to the end user devices do not auto update when a new version is released.

Easy to use and to operate. Also very stable.

There wa an issues with concurrent connections

Goverlan is easy to use and allows IT Admins the ability to troubleshoot and fix user issues quickly. The Remote Control is extremely helpful to see an issue immediately that a user may be having. Sometimes issues are gone by the time we have a chance to arrive on site.

I have not found anything yet. The software has so many features that I am still exploring and learning what additional abilities it gives me to make me more efficient.

Great Tool for Automized Daily Tasks, Reporting & Software Package a plus

Complex way of connectivity to external users

Easy to use, full of features for Windows OS

no Mac viewer or iOS viewer, seems to have some connectivity issues on the client side

They have a ton of awesome features and functions. You can search for a user then connect with ease. The custom actions and scope actions are awesome.

Wished they would connect there custom actions to the remote control features for a deeper integration between their products. Also would like to see built in automation instead of having to rely on Windows schedules tasks. Also would be nice to see patch management and windows updates like other remote control tools.

Goverlan Reach helps us to give remote support to collegues and to make bulk changes to computers from a single interface.

When working with two domains, I have to switch between them when working in the other domain.

Mostly we use the remote control feature and the scripted installs feature.

Recently we have started adding some scheduled tasks into goverlan to take care of some of our weekly file management tasks we have to do.

I have also configured our Goverlan to allow us to remote a users personal computer. We really like this aspect of it.

Sometimes the display refresh is a bit squirrely. It will tell me there is no monitor connected at times.

Any time I've computers or users to report on or act upon, Goverlan Reach simply always seems to be there as a solution. It sometimes seems like there's nothing it can't do! I really enjoy how extensive it is and how much it has helped me in my role as systems administrator.

There's nothing I dislike about the software as such. I didn't like the way Goverlan Reach just came out and replaced Goverlan Manager. I had created a fair few customised actions that I hoped would've easily came across but they didn't. I was in touch with Goverlan support and they were quick to respond but the options they provided didn't really make sense or help me much. Now, in saying all that - I have to admit that I was probably a little inexperienced and maybe even a bit lazy in how I interpreted their advice. Anyway, it shouldn't be too hard to just recreate the customised actions in Goverlan Reach.

Its very easy to setup new agents and connect to computers, I've used Kaysa in the past and this is alot better

The GUI/layout was a bit confusing at first, im pretty used to it now but I think it could be redesigned to be more user friendly.

It is easy to use, things like remote control, editing user information , see what tasks are running on a remote machine.

Information about a specific computer is available as needed, by using system info.
The remote control feature works well when connecting to other computers to fix issues.

When I remote in and tell the software that I want to use administrator mode, it does not always blank screen or take away the users ability to move the mouse or use keyboard, this can be aggravating when trying to fix issues.

The ability to roll out policies throughout our domain and keep track of where users are logged in at any given time.

Would really like a way to force the machines to report back system information to your SureDATA database. Instead I have to run a weekly scope on my machine to force them to update their information. If we could do it through Reach then that would be a much better centralized solution rather then depending on my machine being on for the database to get updated somewhat frequently so that we can run reports even and get up-to-date information on systems that are powered off at that time.

Able to see all PC information in one spot. Easy to remote control and see what programs are installed on the PC. Also can remote manage the PC through Task Manager option, Power Option, File Manage, and run Command Prompt as admin when needed.

If the user has multiple screens, you have to switch between them instead of being able to use a scroll bar to move back and forth between them.

Using the console is super easy, and offering remote support and remote management is plain and simple.

I can't really think of anything that these people have not thought about.

The interface is perfect very easy to use just put the users name and boom you have access.

Sometimes the copy paste fuction does not work on Windows 10.

1. It can do a lot of different things.
2. Doesn't have a steep learning curve.
3. Reliable...it just works.
4. Fairly priced.

Have the tutorials keep up with the version.

I like that I have the ability to manage all of our PCs in one area and it makes for easy remote control of our PCs we manage.

Sometimes we have issues connecting to clients PCs and it just makes the easy process that much more difficult.