iTacit Reviews

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37 Reviews

- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use, with Great customer service
Reviewed on 2023/03/03
Pros
The product is very easy to use, and the staff will is always ready to help out if you have a question.
Cons
There is a bit of a learning curve, but nothing the team cant help you understand and guide you in.
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software!
Reviewed on 2021/06/03
My overall experience with iTacit has been great, I find that their IT support team is excellent....
My overall experience with iTacit has been great, I find that their IT support team is excellent. Anytime I have issues or I'm not sure how to proceed, they're very helpful - will send me videos (how to's), screen shots or even set up a meeting so we can chat.
Pros
We launched ITacit during the beginning of the pandemic, I think this was a perfect time to launch this new employee intranet as we needed to be more connected than ever. The notice board is a great way to share important information / tips for our employees. It even saves us from sending mass emails.
Cons
The administrative side is a bit more complicated or sometimes does not have all the options that I'm looking for (ex. delete a survey after launching it, the way that the survey results look like), the look of it isn't as user friendly as the iTacit (2.0).
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good Software
Reviewed on 2023/01/20
Good Piece of software aside from Error when opening forms
Good Piece of software aside from Error when opening forms
Pros
Organization and Support. Role Management
Cons
Forms Error when trying to open forms for users
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Software!
Reviewed on 2021/06/09
Better communication, more modern look! The person that did our training was great as well as the...
Better communication, more modern look! The person that did our training was great as well as the tech support person! Very fast and efficient.
Pros
Pretty good software overall, the Notice Board is visually pleasing with the option to comment and like posts, similar to facebook.
Cons
Surveys are complicated to set up but gets better with use. Could have some improvement on this regard.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A life alerting platform for delivering content and communicating with all levels of staff
Reviewed on 2023/08/02
Pros
iTacit has given us the ability to send out targeted messaging and course content to Franchisees and Front Line staff as well as monitor progress and completion.
Cons
Would love to see an addition that would allow a phone application-based auditing capability for our Operations Manager to use when visiting locations. The Forms component is almost a good fit but needs tweaks.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Itacit
Reviewed on 2023/01/06
Pros
It’s effective and efficient. It helps people with continuous learning
Cons
I’m not sure there’s anything I don’t like.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ReThink Ability's Partnership with iTacit
Reviewed on 2023/03/08
Pros
The iTacit LMS is working very well at meeting our needs and those of our learners. Probably the most appreciated element in our experience has been iTacit's willingness to support ReThink Ability in developing the specific components that we needed in order to deliver an accessible platform to external learners.Equally appreciated, is their exceptional customer service. They are helpful, responsive, flexible and proactive in meeting our needs.
Cons
Some aspects of the back end were challenging - not intuitive initially, but iTacit's online and one-on-one training was, and continues to be very helpful.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
iTacit Coordinator/Admin Review
Reviewed on 2023/03/22
iTacit simplifies my job by organizing and tracking education modules that are mandatory for our...
iTacit simplifies my job by organizing and tracking education modules that are mandatory for our nurses. it is super helpful, and auto-generates info that I would otherwise have to create. HUGE time-saver for me!
Pros
This product is a helpful tool for tracking education for our nurses. There are many features such as transcripts export, auto-generation of excel sheets make our admin work much more fluid. I also find the customer support very helpful. [sensitive content hidden] is our department's customer support and she is always available to help us when needed. She also recommends features to us that she thinks may be useful.
Cons
We wish that there were some features that we could add to iTacit such as link imbedding in certain areas, and easier to use permissions. I would love if permission groups, new facilitators could be added during the process of using them rather than having to open another tab in the back end to create a new group to be applied.
- Industry: Government Administration
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great LMS tool
Reviewed on 2023/01/19
Pros
It is an easy to use tool, once you figure out navigation.
Cons
User Interface for admins could be better.

- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A new user
Reviewed on 2021/05/21
Currently, our training platform does not integrate with the policy platform and training is...
Currently, our training platform does not integrate with the policy platform and training is tracked manually; several training modules are purchased as new staff are oriented to the organization and no refresh training is done.
With iTacit, we will end contracts with the policy and training platform, automate training compliance tracking and enhance the employee experience with annualized asynchronous, self scheduled refresher training.
The people at iTacit are extremely helpful, insightful and patient with me as I build the platform for our use. [SENSITIVE CONTENT HIDDEN] earn their super hero capes on a regular basis and I thank them for it!
Pros
the software is fairly intuitive once you are accustomed to the terminology (i-course, knowledge program). Visually appealing and easy to navigate as an administrator and end user
Cons
Building pages in the software are fairly limited; for example, image placement on a page seems to be limited to left, centre and right with no ability to have the text squared with it as in WORD or PowerPoint.
Media Libraries and permission groups seem to be independent of each module and it would be helpful if they were linked or a central library could be referenced by the various modules.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Business Coordinator
Reviewed on 2025/02/11
I have had to reach our the customer service team on a number of times to assist with our education...
I have had to reach our the customer service team on a number of times to assist with our education requirements, it has always been a very positive experience.
Pros
User friendly site, customer service is top notch. Patient service providers always willing to teach new ways.
Cons
From a non techy individual it is sometimes for me to get a handle on new processes.
Response from iTacit
Thank you for your review!
We’re so glad to hear that you find iTacit user-friendly and that our customer service team has been a great support for you.
We take pride in making sure our users feel confident and supported every step of the way!
We understand that learning the software can be a challenge. We’re always looking for ways to make things even more intuitive, and your feedback helps us improve.
Thanks again for sharing your experience - we appreciate you taking the time to review us!
– Rhys & the iTacit Team
- Industry: Individual & Family Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer for Employee Connection
Reviewed on 2025/02/11
The support is wonderful ! There are many facets of itacit that can continually grow with a...
The support is wonderful ! There are many facets of itacit that can continually grow with a company’s needs
Pros
The front end is easy to use and visually pleasing. I love how it links employees without the need of sharing personal info and social media
Cons
The back end can feel redundant and cumbersome
Response from iTacit
Thank you for your thoughtful review! We’re thrilled to hear that iTacit has been a game changer for you.
In particular, we appreciate feedback on how to improve (i.e. on the back end). We’re always looking for ways to streamline the experience, and this insight helps us narrow our focus of improvements. If you have specific areas where you’d like to see enhancements, we’d love to hear more!
And a big thank you for the kind words about our support team! They’ll be happy to hear it! We’re excited to keep growing with you.
– Rhys & the iTacit Team
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Great free trial experience, considering full subscription
Reviewed on 2023/03/22
Positive, modern and compelling
Positive, modern and compelling
Pros
The product is very easy to use and has a modern look.
Cons
A bit of a learning curve but great support content and staff after a bit of familiarity.
- Industry: E-Learning
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
iTACIT - eHealthNB Centre - EHR
Reviewed on 2023/01/19
I've realized it's a massive benefit to have hardworking technicians on the iTACIT side that are...
I've realized it's a massive benefit to have hardworking technicians on the iTACIT side that are always there to help us with any issue or question we have. They are quick to answer and go above and beyond helping us.
Pros
I love that we get to have training and forms on one platform. It's a lot easier for us to see where someone is in our process thanks to iTACIT. For example, before we would need to check 3 different applications to find information for a user, now we just need to find their iTACIT profile. With iTACIT, there's also no more confusing user handwriting, and the mandatory fields help display the information we require from users to do our job - this was a bite sore point with our old paper process. This software has made it so much easier to deal with the increasing demand for EHR access. Turn-around time for requests is a lot shorter than it was before (before a request could potentially take 15-45 minutes to process [depending on account status] and now its more like 10-20 minutes), allowing us to do more things with our days.
Cons
One con I've found with the platform is when it comes to letters with accents. In other systems if you were to write a name with an accent without the accents in the search bar, it would return the users with the accents in the search results. With iTACIT, you must be specific as it will not display the person without the proper accents. This has caused a few of my team members to be unable to locate a user because they did not realize there was an accent in their name.
- Industry: Environmental Services
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why I Like iTacit
Reviewed on 2023/03/06
Overall experience is quite positive.
Overall experience is quite positive.
Pros
I’ve used several online learning platforms before (mostly school and other jobs) and most are garbage. I enjoy iTacit as it’s very easy to use and intuitive.
Cons
There really isn’t anything to dislike about the product, as anytime I’ve ever had an issue the customer service has been exceptional and always solved my issues.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
iTacit Review
Reviewed on 2023/03/06
Customer service was top notch.
Customer service was top notch.
Pros
I enjoyed the digital form workflow (no more paper forms!) as well as Online learning is easy to access and track progress.
Cons
I didn’t find anything I didn't like about the software since you’re only using it for training
- Industry: Government Relations
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Beyond excited with iTacit!
Reviewed on 2022/12/12
I would recommend this LMS to anyone looking to train their employees.
I would recommend this LMS to anyone looking to train their employees.
Pros
iTacit is like having another social media platform to use but the only difference is the training. Messaging, emails, and the mobile access was the best!
Cons
I didn't have anything I didn't like about the software. I'm only using it for training purposes.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
review 2022
Reviewed on 2022/12/07
Overall, my experience with iTacit has been great. I appreciate how quickly I am able to contact...
Overall, my experience with iTacit has been great. I appreciate how quickly I am able to contact the iTacit user Help Desk if I am experiencing any challenges that I am unable to answer for our homes, I know the support is always there.
Pros
The product is a great tool to use for online learning management and compliance tracking. Information is there for you to access at any time (see my feature rating for more details).
Cons
This is some feedback that I have received at the home-level, oftentimes there are too many filters for the transcript manager and knowledge program manager that it becomes overwhelming to navigate. If there is any way to cut down on some features (not necessarily replace them) but enhance them in a way that allows for them to be more Userfriendly.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Superior customer service, and solution driven
Reviewed on 2022/12/08
They are amazing!! I have been working with the iTacit team for about 6 years, they are responsive,...
They are amazing!! I have been working with the iTacit team for about 6 years, they are responsive, skilled and knowledgeable, and always go above and beyond.
Pros
The learning management features - the ability for staff to login and complete assigned courses, and easily track their completion. Previously we were using paper based courses and tracking via spreadsheets. The introduction of iTacit to our workforce has made this process more efficient and interactive for staff. Employee engagement and communication are always areas for improvement within an organization, introducing the iTacit notice board has made it easier to share information with staff, and the comment/ like features has made it much more interactive and enjoyable for staff.
Cons
There is definitely room for improvement with reporting. We have a large organization, and we have to pull education completion rates for all program areas, it is difficult to get the numbers we need in a quick and efficient way for these larger reports. The team at iTacit is working on a solution, as they always do when a concern or issue is raised. Customer service and follow through are excellent. The My Team function for managers to easily view their own staff's course completion has helped as well.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent business solution for our clientele
Reviewed on 2023/01/19
Amazing.
Amazing.
Pros
I really liked how easy and simple it was to use to manage the needs of our clients, and how easy it was to use and navigate.
Cons
I found that we would encounter some technical issues at first but once they get resolved, we wouldn't see the error anymore. Also, the technical team was excellent to work with, very quick and efficient.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AWESOME platform
Reviewed on 2023/01/06
iTacit has helped bridge the communication and training gaps in our facility. Using this system has...
iTacit has helped bridge the communication and training gaps in our facility. Using this system has helped me (and the rest of YCCs employees) stay current with training and up to date with communication.
Pros
I have used many platforms over the years and I have to say iTacit takes the cake for being the easiest to use with the best functionality. I really like how we can communicate through the system but also take our training on the plate for too. Seeing job postings and being able to apply for them on iTacit is also a major plus!
Cons
iTacit is so user friendly; I wouldn’t change a thing about the this platform.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
All in one location
Reviewed on 2022/12/07
Overall my experience has been great with excellent customer service.
Overall my experience has been great with excellent customer service.
Pros
This software allows for various items to be stored, access and reported on from training, to documents and surveys.Its easy for management to review and staff to access.
Cons
There is no option for custom report writing which would make it much easier for management to get what they need.
- Industry: Nonprofit Organization Management
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
iTacit- Great Software
Reviewed on 2022/12/07
Overall our experience with iTacit has been very good. It was easy for me to learn how to set up...
Overall our experience with iTacit has been very good. It was easy for me to learn how to set up employees, business units, and forms into the system.
Pros
I like how user friendly this software is. The forms are easy to build and easy to use by employees. I also like how easy it is for the documents to be uploaded, updated and shared with all users.
Cons
One flaw is that when I am updating a drop down for a form it does not automatically update the active form in the Library.
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I think the customer service is what sells Itacit!
Reviewed on 2022/12/07
We are really satisfied with Itacit. The customer service is remarkable and all the features they...
We are really satisfied with Itacit. The customer service is remarkable and all the features they offer are impressive. I would recommend Itacit!
Pros
I love the customer service we receive from Itacit. As soon as we have a question, they are always ready to meet with us to explain some more. They usually reply to our emails within 24-48hrs. They are always open to new suggestions and features, and I think it's really important!
Cons
I think it's not the easiest software to work with. There's a lot on there and you have to dig through sometimes to find what you're looking for, but as i mentioned, customer service is already there to help.
- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
iTacit review
Reviewed on 2021/06/01
Pros
Very user friendly and easy to understand. Organized.
Cons
I would like to be able to change the employees to a different supervisor instead of only being able to change their supervisor by their role.
I would like to be able to delete media from the library that has been used in previous posts. Perhaps by archiving old posts or old media.