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6 Reviews
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review FMIS brick management
Reviewed on 2020/11/02
my experiences with our contact person are good. If there are minor issues, the service desk is easily accessible and matters are dealt with immediately or referred to our permanent engineer.
Pros
The system is easy to adapt, as all options for managing a real estate portfolio are already available. The option should only be adjusted according to your own process, for this request the costs are usually low and the engineer quickly understands the purpose of the adjustment. Reports and email templates can be created yourself. The system is very user-friendly, stable and software updates are not noticeable in the operation (so no more powerdown or errors after an update). Depending on the demarcation set, the transparency is the same for all stakeholders (clients, tenants, contractors) and no miscommunication is possible, which is necessary for our business.
Cons
I have not had any problems with the software. It is advisable to have a thorough programm of requirements at the start. This simplifies the implementation and keeps the focus as there are a lot of options of real estate management to select.
Response from Spacewell
Hi Jacco, thank you for taking the time to leave a review for Spacewell! We're delighted to hear that you find our software user friendly and a good fit for your organization. Moreover, we are very happy to hear that our account management and service desk teams were easily accessible and support you immediately. We really appreciate your feedback. Thank you!
- Industry: Hospital & Health Care
- Company size: 1 001-5 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WorkAssistant assists intuitively, effectively and efficiently our cleaning staff
Reviewed on 2020/11/03
Spacewell listens very well and understands (our) needs and implements with the right critical note WorkAssistant.
Pros
In combination with a well-structured organization, clear instructions, and the right tools and products, the mobile app (WorkAssistant) ensures high satisfaction of the cleaning staff, less absenteeism (a reduction of more than 50 %), reduced staff turnover (9 exits in 2016, 1 exit in 2019) and less recruiting/onboarding time.
There was an increase in cleaning services in the day hospital (extra work equivalent to one FTE). Thanks to the greater efficiency brought by the WorkAssistant, there was no need to expand the existing team of 78 FTE (savings of 1.2% approx. €45,000/year).
Cons
This software is not (yet) available for IOS :)
Response from Spacewell
Hi Peter, thank you for investing your time and leaving a review for Spacewell! We're delighted to hear that our mobile app (Work Assistant) supported you and your team in achieving your business goals. We're also glad that you found our team agile and responsive. I've shared your comments about IOS with our product team. As we are busy adding new features to our solutions this is very useful feedback for them. Thanks again!
- Industry: Education Management
- Company size: 10 000+ Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why I like Spacewell
Reviewed on 2021/05/24
I really like its friendliness to the users as well as its flexibility is indeed a good one since i am prone to exporting and importing data.
Pros
What i like about this software is its friendly nature in managing a portfolio. Reports and email templates can be created by yourself. Moreover, stable and software updates are not noticeable in the operation which is for me it is a good one.
Cons
So far, I have no problem in regards to this software.
Response from Spacewell
Hi Melyn Joy, thank you for taking the time to leave a review for Spacewell! We're delighted to hear that you find our software user-friendly. Moreover, we are very happy to hear that our software updates aren't noticeable for you in operations. We really appreciate your feedback. Thank you!
- Industry: Restaurants
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simpel en prijskwaliteit goed systeem!
Reviewed on 2022/05/25
Gestructureerde meldingenbeheer aansluitend op visie van servicemanagement.
Pros
Makkelijk en simpel. Fijne helpdesk en goede ervaringen met consultants bij grote wijzigingen en projecten.
Cons
Veel vrijheid wat je ook weer belemmerd na gemaakte inrichtingskeuzes.
Response from Spacewell Translate to English
Hoi Sander, bedankt voor het achterlaten van een review voor Spacewell! We zijn zo blij om te horen dat je onze software eenvoudig in gebruik vindt en een systeem dat waar voor zijn geld biedt. We zijn ook blij dat je een prettige ervaring had met onze helpdesk en dat het gestructureerd meldingenbeheer aansluit bij jullie visie. Ik heb je opmerkingen over veel vrijheid gedeeld met onze productteams. Aangezien we druk bezig zijn met het aanbrengen van verbeteringen en het toevoegen van nieuwe functies aan onze oplossingen is dit nuttige feedback voor hen. Nogmaals bedankt. Heel erg gewaardeerd!
- Industry: Facilities Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Axxerion - InBalans review
Reviewed on 2022/06/02
Sinds wij rechtstreeks met Spacewell schakelen gaat dit tot nu toe goed. In het portal is snel reactie op onze vragen.
Pros
Het is fijn dat voor dit PPS contract het mogelijk is om de kortingen die gesteld zijn in het contract te berekenen en dat wij hier verder geen omkijken naar hebben. De software werkt ook vaak goed en is nog niet vaak volledig niet beschikbaar geweest. Ook is het fijn dat het grootste gedeelte van de software zelfs in te richten is.
Cons
In het begin hebben wij veel veranderingen willen doorvoeren vanwege velden die zichtbaar waren en niet werden gebruikt. In het normenkader is opgenomen dat onnodige velden niet zichtbaar zijn. Dit is nog niet altijd het geval.
Response from Spacewell Translate to English
Hallo Marielle, dank je wel voor je review. Fijn te horen dat de software je ontzorgt door de automatische opvolging van contractuele kortingen. Je feedback i.v.m. het onzichtbaar maken van onnodige velden nemen we zeker mee. We zijn ook blij te horen dat je de flexibiliteit van de software op prijs stelt en snel reactie krijgt op je vragen in het portal. Een goede ervaring van onze klanten is waar we altijd naar streven!
- Industry: Public Safety
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mooi veelzijdig FMIS
Reviewed on 2020/11/02
Ik heb ervaring met Axxerion, zij staan mij erg goed te hulp. Vooral helpdesk, projecten duren soms wat langer dan gewenst.
Pros
Veel modules, makkelijk aan te passen. Zeer uitgebreid en breed in te zetten.
Cons
Soms wat maatwerk nodig, dit neemt veel tijd en geld in beslag.
Response from Spacewell Translate to English
Hi Bob, thank you for leaving a review for Spacewell! We're so happy to hear that you find our software versatile, complete and widely applicable.We're also glad that you found our helpdesk helpful. I've shared your comments about customization and timings with our product & implementation teams. As we are busy making improvements and adding new features to our solutions this is very useful feedback for them. Thanks again. Really appreciated!
