VitusVet Reviews

The two way texting feature between client and our vet hospital's fixed land line phone. The software translates into a chat app. Starting to integrate this with telemedicine where clients can text pet pictures with questions. It is also a great appointment reminder tool. Clients can easily view their pet's medical records on VitusVet app, and share them with others caretakers and third parties such as goomers or other veterinarians.

The medical records are available for viewing too soon. Not flexible appointment request options. Does not fully integrate with AVImark like Rapport.

I love the two way text option. This is a great tool to help us communicate with our clients. We've always had great success with our Request An Appointment feature as well.

The campaigns are a bit difficult to use/create. I think there could be better ways to help this be a smoother, more user friendly process

The customer service representative, Leslie, is always helpful. Also, very responsive. The website is also easy to use

"We found that the appointment request and medication request options were making our workflow more difficult, so we decided to turn them off. Instead, we partnered with a different company for online scheduling and texting. While I wish we could take advantage of all that Vitus Vet has to offer, there are other companies with better options.

Customer service is responsive and helpful.

I haven't revisited all it's functions since setting it up and I'm sure we could benefit from using more of them. We just use texting.

Every time I have implemented VitusVet at a practice (over 20 and counting) I have seen an almost immediate increase in appointment requests and prescription requests. It is so easy to implement and they help you every step of the way. The other features such as two-way texting, text to pay, and door dash prescriptions are helpful in every practice.

I have no complaints. All of their solutions are so helpful!

We switched to Vitusvet for the prescription ordering module and love it. I also like that appointments are by request and not actually made by the client. The payment portal is excellent too. Customer service is great. Overall, very happy.

The email blasts and communications come from support, not our website. We are finding a high volume of communications going to spam that wasn't happening from our email.
Medication can't be under $1. That does get complicated when dispensing medication under $ per pill.

The texting feature is very helpful- I also appreciate the appointment reminders / confirmation

That I am unable to change certain features without working with customer service : For example, on the app clients can request same day appointment, which most of the time is unlikely- it would be nice to only offer appointments so many weeks in advance

Their customer service is AMAZING.. I give it 10 stars. I also love the entire customer engagement platform as it has made it easier and streamlined our work flow and customer communication.

I wish there was the capability of when using the appointment requests that it would recognize only the open appointment slots and not all of them during the day.

Having the ability for text communication with owners.

Having to manually add communications to patient files vs having an option to automatically integrate it with the possibility of choosing what not to add to the patient record individually.

The ability to take payments over text and email is really helpful. VitusVet is also the only platform that allows the ability to share medical records (not just vaccine hx) with clients -- this sets them apart from other options and clients absolutely love this feature.

Integration into PIMS for payments wasn't available before, but now it is!

Quick and efficient service. I was really happy with how quickly my issues were resolved.

I would like it if we could edit clients accounts from our end of VV and not have to reach out the tech support each time.

The handling of my issue was dealt with quickly. I received updates on the status of my request for a refund.

I have no negatives about this exchange.

Ease of use, can log in to from any computer in clinic or not, does everything we need!

Difficulty in changing our confirmation text messages.

Vitus Vet is a wonderful tool for our practice. Not only does it help our clients easily schedule appointments but it also helps them manage, request, refill, and pay for their pets medications. Their support staff...unmatched. I have never had to wait longer than an hour to hear back from a member of the support staff and they always help us resolve any issues we may have.

I have no issues with Vitus Vet and would likely recommend it to anyone who asks about it.

Text messaging feature, flea/tick/HWP reminders, appointment confirmation messages, chat/email support

There are times when the client does not get patient reminders for services, that part is frustrating because the client becomes upset they were not reminded.

I love how easy it is to send reminders to clients and how easy it uploads into our system.

I wish the VitusVet Connect app worked like it used to and sent us notifications.

Ability for client to request medications or appointments.

Reminder system - not always correct & have to sent too many. Campaigns are difficult to format.

The convenience and price are the most attractive parts of VitusVet

Technical glitches are the most frustrating parts of VitusVet

Quick response and resolution when help is needed.

No cons to be found. Anything that has arisen was solved.

The rep was quick to assist with out problem and worked to get it resolved asap.

None at this time. All of our needs were met and our Vitus Connect is back in business.

Easy to use and update with out help. The client feature for review is nice that it is not a public one for all clients to read.

how quickly it will update or not update client info

VetShipRx is such a unique product to be able to offer to clients, it's really helped to maintain an in-house pharmacy. The support team is the best - very responsive & quick to implement suggestions.

no negatives to share! Always impressed by this team & the software.