aReservation Reviews

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48 Reviews

- Industry: Nonprofit Organization Management
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Product
Reviewed on 2022/10/26
It's been a great experience so far!
It's been a great experience so far!
Pros
We love how easy it is to use and how simple it is to set up.
Cons
There wasnt anything we'd say we like least
Response from Indexic
Yvann,
We are so pleased to have you as part of the Indexic family.
Thank you for your kind comments.
Best,
The Indexic Team
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 3.0 /10
Best Booking Company
Reviewed on 2024/06/19
Easy to get set up. Everyone is very friendly and helpful. Our customers love the ease of using it....
Easy to get set up. Everyone is very friendly and helpful. Our customers love the ease of using it. Overall the company is the best!
Pros
Everything is simple and everyone loves it. Any questions are answered immediately!
Cons
I can’t think of anything that I don’t like about it. We love it.
- Industry: Fishery
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Not very effective
Reviewed on 2022/10/31
Poor
Poor
Pros
Nothing ,not my favorite system,very. Slow
Cons
Everything .just not what we need.Use another system that is more effective for our business and produces results.Your system doesn’t.
Response from Indexic
Capt Lew,
I appreciate you taking the time to complete the review.
As we have talked about in the past, our software does not create demand but captures the demand your website generates. Your website was not built with SEO and ranks 54 and 52 on Google using relevant keywords.
If you would like to connect, we can talk about ways to improve your rankings.
Thank you
The Indexic Team
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Indexic is the best!
Reviewed on 2021/09/07
The software alleviates a lot of time consuming task allowing myself and staff to spend our time on...
The software alleviates a lot of time consuming task allowing myself and staff to spend our time on task that help build my business.
Pros
As a business owner my time is valuable and better spent with guests than in front of a computer. Indexic offers as very simple and user-friendly interface. Not to mention their support team is second to none.
Cons
I honestly cannot list any flaws with my software. If there is ever an issue, after a short email or phone called it is always solved.
Reasons for Switching to aReservation
The service team! In a small business having the ability to connect with a representative and have any issues resolved or questions answered is a must.Response from Indexic
Hi Cameron
We greatly appreciate your business and will continue to work hard to exceed your expectations.
Thanks
Mark
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Indexic with aReservations is the perfect fit for any rental company!
Reviewed on 2023/10/24
From the start with [sensitive content hidden] being patient with follow up and them explaining the...
From the start with [sensitive content hidden] being patient with follow up and them explaining the advantages for our company to utilize Indexic with a simple not pushy pitch is what steered me to giving it a try with no regrets and once we started working directly with [sensitive content hidden] that were also very patient in helping us, we knew this system was going to be a great fit for our company!
Pros
The support of integrating our system and easy to use process makes aReservartion a no brainer for us and our staff!
Cons
Change can always be difficult and after starting with one process and having the staff train again to the updated system and process was a challenge but ultimately it all worked out. Another true aspect of us deciding on utilizing Indexic is because the offering of insurance for clients was in the works, and we are hopeful this does come to fruition for next season. If we have an option with another platform that has this option at a reasonable rate, we will have to entertain it. Also, and most importantly please try and get integration approved with GetMyBoat and other apps calendars. Thank you!
Response from Indexic
Michael,
First thank you for taking the time to complete the review and let us know how our software and our customer support team serve your company.
I agree change can be difficult which is why our team works hard and does all the heavy lifting during any transition.
So, you know, the boat liability insurance program will be rolled out way before the 2024 season.
Please know that we are honored to serve you and your company and thank you for your continued support.
Best
Team Indexic
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Better than FareHarbor
Reviewed on 2024/06/19
Pros
Simple to navigate, resources, easy checkout process, and customer support is top notch.
Cons
Our Resources get changed around sometimes
- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Company to work with!!
Reviewed on 2023/10/24
Pros
Easy to use. Great customer service. Very helpful when needed. Won't be changing anytime soon.
Cons
None at the time. Very helpful when wanting new features.
Response from Indexic
Jenny,
Thank you for taking the time to complete the review. Reviews help us to better understand how to serve you and your company.
We know you have other choices and are honored you selected Indexic as your boat tour and rental reservation and waiver provider.
Thank you again,
Team Indexic
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great way to manage reservations
Reviewed on 2023/11/07
Pros
We needed a better way to keep all of our rental reservations organized, and aReservation does the trick! By allowing customers to book online, our email and phone lines are not tied up.
Cons
It took me a little bit of time to learn how to navigate the portal, and to be honest, I am still learning. Anytime I had issues or had a question, I would email the customer support team and they would get back to me immediately.
Response from Indexic
Stan,
Thank you for taking the time to tell us how our software and services have served your rental company. We are honored that you selected Indexic as your reservation software.
Thank you again
Team Indexic
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing company! Change how we do business!
Reviewed on 2023/04/27
Absolutely amazing!!! Wouldn't even think about changing to someone else.
Absolutely amazing!!! Wouldn't even think about changing to someone else.
Pros
This reservation system makes it super simple for your customers to sign up navigate through your schedule pick a time how many skis the interface is very easy to use on the back end and on the front end. It is cut down on my office support and that saves me money. Time. And keep my office staff happier. As well as my doc staff cuz they can see everything going on on the schedule. And everything is in live time
Cons
Nothing, not a single con I can think of.
Response from Indexic
Hi Will,
Thank you for taking the time to tell us how our software and service work for your business. We appreciate your feedback and your loyalty too. We know there are other options out there and will continue to improve our features that will allow you to improve your company.
Thanks again
The Indexic Team
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Skating and Playground time rentals
Reviewed on 2023/10/31
I have a good experience with it, easy to learn and support staff is good.
I have a good experience with it, easy to learn and support staff is good.
Pros
Ease of use and collection of fees electronically.
Cons
Not really any that I can think of. This is the only type of product I have used and I didn't select it.
Response from Indexic
Monica,
Thank you for taking the time to tell us how our software and customer support team has served your company.
We know you have choices and are honored that you have selected Indexic as your reservation and waiver software company.
Thanks again,
The Indexic Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Indexic is great!
Reviewed on 2023/04/27
It has been great! We have had several bookings and has worked very well in our business.
It has been great! We have had several bookings and has worked very well in our business.
Pros
We really like the staff at Indexic. It was a challenge for me at first to learn the the reservation software because I had not used anything for boat rentals in the past. Once I learned it, it was so simple. The staff really worked with me to make sure I fully understood their product.
Cons
I know I am not utilizing their product to my full potential. I am sure I am missing out on things but have failed to take the time to learn it in more detail. They are always willing to help, I just need to make the time to do it.
Response from Indexic
Hello Paulette,
Thank you for taking the time to tell us how our software and service work for your business. We are pleased to hear that aResevation has helped you operate your business and that our customer support team has been helpful to you. If you would like some additional training, please contact us and we will be glad to help.
We are always working to improve ourselves and appreciate your comments.
Thanks again
The Indexic Team
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Indexic has it all!
Reviewed on 2023/04/28
Pros
The simplicity of it. It is very user friendly.
Cons
I’m not a big fan of the new calendar and the fact that it shows two numbers (one for how many groups you have and one for total number of flyers). That can be confusing. I wish it only showed the number of flyers.
Response from Indexic
Hi Kate,
Thank you for taking the time to complete the review and awarding us a 5-star rating. We are Indexic are honored you selected aReservation tour software to support your watersport company.
We know you have other options and will always provide you with the best tour and rental reservation software in the industry and unparalleled customer support.
Thank you again
Team Indexic
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2023/05/06
Pros
It’s user friendly when making a reservation.
Cons
The mobile version can be better optimized for both user and operator.
Response from Indexic
Heather
Thank you for taking the time to complete the review and awarding us a 5-star rating. We are honored you selected Indexic, the makers of aReservation to support your walking tour company.
We appreciate your input on ways we can improve. Our overall goal is to provide you with the best tour and rental reservation software in the industry and unparalleled customer support.
Thank you again
Team Indexic
- Industry: Recreational Facilities & Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Reservation System
Reviewed on 2023/04/27
Pros
System is easy to use. Integrated with my website easily. It has the ability to update pricing and add other rental equipment options.
Cons
No complaints about areservation. It seems to have all the options I need even if I have to contact customer service for help on new things. Once I learn how to do what I need it works well.
Response from Indexic
Hi Christopher,
Thank you for taking the time to tell us how our software and service work for your business. We appreciate your feedback and your loyalty too. We know there are other options out there and will continue to improve our features that will allow you to improve your company.
Thanks again
The Indexic Team
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great online booking platform.
Reviewed on 2023/04/27
Pros
Everyone is always very helpful and communicates well.
Cons
I would prefer to get my deposits faster.
Response from Indexic
Hello Tracy,
We appreciate you taking the time to complete this review.
We will continue to work hard to improve our software allowing you to improve your company.
Thanks again
The Indexic Team
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Works for us
Reviewed on 2023/04/27
Very good
Very good
Pros
Support staff and solving issues fast. Payment are right on time
Cons
Some features are clunky. Closing days or blocks of day are hard
Response from Indexic
Hi Captain Larry,
Thank you for taking the time to tell us how our software and service work for your business. We are always working to improve ourselves and appreciate your comments.
Thanks again
The Indexic Team
- Industry: Maritime
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Full Service Booking Software
Reviewed on 2023/04/20
Pros
Everything syncs together to make a well rounded booking platform. Our employees love the ease of use as well.
Cons
Areservation does not seem to have any cons that I’m aware of at this time.
Response from Indexic
Chris, thank you for taking the time to complete the review. Thank you also for your truly kind words too.
We at Indexic strive to provide superior software and excellent customer support. We will continue to work hard to earn your business and provide you with software that will improve your business.
Thanks again,
Team Indexic
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
5 star product and 5 star service!!!
Reviewed on 2022/11/01
Same as above but thought it could go here as well...The software allows for streamlined integration...
Same as above but thought it could go here as well...The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service. We get a lot of great feedback from customers on this aspect of our operation. Add to all of this the customer support we get from the Indexic team is second to none. I would rate their customer service the highest I have ever seen on all levels of the company.
Pros
The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service. We get a lot of great feedback from customers on this aspect of our operation. Add to all of this the customer support we get from the Indexic team is second to none. I would rate their customer service the highest I have ever seen on all levels of the company.
Cons
There are some minor tweaks to the software that could be improved but I will let my wife [SENSITIVE CONTENT] respond to those in her review.
Response from Indexic
Matt,
We appreciate you taking the time to write this review. We value your business and will continue to work on improving our software.
We are happy to see that aReservation has helped improve your business and made it easier for you and your customers.
We have a few new features we are rolling out that will improve your business even more.
Thanks again for your business
The Indexic Team
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product, even better support
Reviewed on 2021/07/16
My experience with aReservation and aWaiver has been great.
My experience with aReservation and aWaiver has been great.
Pros
aReservation meets all our needs and is easy to use. My favorite function is aWaiver--we can have guests sign waivers in advance, on iPads in the office, or even on our company phones on the boats. All in all this is a solid company with great people who started as tour operators and understand our challenges and are always working to ensure they meet our needs.
Cons
I don't have any complaints at this time. Every issue I've ever encountered was user error and we promptly got assistance when needed.
Alternatives Considered
TrekkSoftReasons for Choosing aReservation
I switched due to lack of support--it was never easy getting ahold of my account manager. I also went through about six changes in account manager in a year.Switched From
FareHarborReasons for Switching to aReservation
There was no hard sales pitch, they don't oversell their product. Many of the other companies try to poach customers. The aReservation team took the time to listen to my needs as an operator.Response from Indexic
Mary Ann, thank you for your review.
We have plans to create a better products based on what people like you tell us.
Mark
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A+ system & support
Reviewed on 2022/09/19
I own a few businesses & I have to be honest, aReservation has the absolute best customer support...
I own a few businesses & I have to be honest, aReservation has the absolute best customer support team on the planet! There has never been a moment that I have been let down with thier support team. They take pride in the client experience end of the industry, their support rears each company they serve as its their company as well
Pros
I have to say it’s the support behind the product, there is 100’s of systems on the market, but the support is what is the most important.
Cons
I can’t say there is much I don’t like, they keep updating with in futures. So I am 100 % satisfied
Response from Indexic
Mike,
Thank you for taking the time for submitting a review. We appreciate your business, know there are other options for your to work with, and will always work hard to earn it.
Best,
Indexic Team
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best in the business
Reviewed on 2019/11/05
I can't say enough about this software. This company focuses on the "guts" of what is needed. The...
I can't say enough about this software. This company focuses on the "guts" of what is needed. The other software companies always have a new sales rep every 4-6 month calling me. I have had the same people from Indexic since I started with them. They actually are familiar with "what I know" and what I don't know how to do well on a computer.
Pros
This software is by far the most intuitive software out there. If your company is large and offers a lot of different activities this is for you. It's resource module allows you to schedule equipment across multiple activities. I do Jetski Rentals, Jetski Tours, Banana Boats, Boat rentals and Parasailing. The software allows me to maximize my equipment use. Example: We have guides take out our Jetski rentals and Safaris. If I am booked out my system will actually turn a boat into a guide ski, thus allowing me to rent out one more ski. That is just the tip of the iceberg. If I do a package of multiple activities. It assigns the correct resources to the activity. There is no way you can over book!!!!
Cons
Nothing. The owners and support staff have been helpful every step of the way. I have actually called them after hours and the picked up the phone to help me.
Reasons for Switching to aReservation
Most expandable and customizable.Response from Indexic
Michael
Thank you for taking the time to tell us how our software and services have served your company. We are honored you selected Indexic as your reservation software.
Thank you again
Team Indexic
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Indexic is always there for you.
Reviewed on 2022/09/19
Five stars all around. Software reliable and dynamic. Staff and support perfect. We love indexic.
Five stars all around. Software reliable and dynamic. Staff and support perfect. We love indexic.
Pros
I appreciate the support. Every single staff member is professional, friendly, responsive and fun. You could not have picked a better team. It’s why — even if there’s a small con to the software — I use the software.
Cons
Not really cons, but I would love an app instead of it being browser based.
Response from Indexic
Hello Sarah,
Thank you for taking the time to complete this review. Your comments help up improve our products and service.
We know there are other options out there and will always work hard to earn your business.
Best,
Mark
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
aReservation
Reviewed on 2021/08/03
We love aReservation and are so happy we switched products this year. I wish we had switched sooner.
We love aReservation and are so happy we switched products this year. I wish we had switched sooner.
Pros
Once I learned the software it is very easy to use. My favorite feature is that I can see all my reservations and book new ones from my phone. I’m not tied to a computer. I can capture customer information very quickly. I can quickly see all of my available resources and respond to my customers without them having to wait. The customer service is EXCELLENT! Response rates to my question are so fast because they understand we have customers standing in front of us.
Cons
Altering an existing reservation is not always an easy process.
Alternatives Considered
Rent ManagerReasons for Choosing aReservation
Customer service at RentCentric was very slow to respond.Switched From
Rent CentricReasons for Switching to aReservation
It checked all the boxes of what I needed. The number one aspect was being able to conduct business using my phone.Response from Indexic
Heather, thank you for your comments. Our backend was designed by tour professionals like you is the reason it is so easy to navigate.
Thanks again
Mark
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Support is key!
Reviewed on 2021/07/25
Pros
The people that we have worked with; from the introduction to implementation to launch, have been incredible. We appreciate that we can call and get an answer within minutes. If we had changes that were necessary within the software, their IT department did their best to implement it efficiently. They listened to our needs and did their best to make them possible.
Cons
There are many steps to get to the final result. Training and mastering takes longer than expected. However, the support team quickly gets us to where we need to be if we can't figure it out.
Response from Indexic
Lisa, thank you for your recommendations and praise. You are a wonderful company to partner with.
Mark
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paddle Express floats because of Indexic
Reviewed on 2022/10/13
This software is ALl Star caliber and certainly I would recommend.
This software is ALl Star caliber and certainly I would recommend.
Pros
I do all my work on the iPhone 13 and the software is compatible and easy to use.
Cons
I can’t really think of anything negative to talk about which shows a lot because I am picky.
Response from Indexic
Sean, thank you for taking the time to complete this review.
Really happy to see that you are growing!
Best,
The Indexic Team