CLIPitc Reviews

Very positive. I have had to have contact with a technician and on several occasions each time I was provided very prompt and excellent customer service. They understood the urgency of my needs and contacted me right away and walked me through the process to fix the problem. Then, each time Customer service agent followed up to make sure all was running correctly. He is an excellent representative for CLIP. I know we are just a small company/user but, he made me feel like we were important and matter to him. And, my contact with him each time was very very early in the morning hours. He understood the urgency and took care of the matter.

We are long time CLIP customers using the desktop version, CLIPxe. It seems no thought or concern was given to all the existing features that make xe so successful. I was told by tech support, it's best to approach CLIPitc as a brand new software. I love xe but wanted the cloud version so I can work from home easier, and make it easier for multiple users. I was really frustrated after the 30 day trial. I will stay with xe for now and look for a different cloud software. Moving to itc would require a massive overhaul of all my data. If that's the case, I may as well just look for a new provider.

They are a very friendly group of people with can do attitudes.

The support team is very pleasant to work with. Response time could improve some. If billing and Reporting features could be improved, the ratings would go up.

I find that while the customer service people are knowledgeable, it takes entirely too long to receive a response or help. Many times I'm sent articles or links to the manual. By the time I contact support, I've already tried to find the answer in the manuals.

I have told them of several changes and issues in CLIP and they turf me off to, "submit it as a suggestion."

Last year we went through hell. They encouraged me in the beginning of the year to convert to clip online. I submitted my data for conversation. It came back so many times wrong and incomplete. I had already converted over to QB online. After so many attempts, I was told that it's too early for existing customers to convert over to online, too many issues. It took weeks of work to get the data back right and to undo all the work that was done. I didn't even receive an I'm sorry or a credit for all my time wasted. It has been typical of the support I have received for the last 10 plus years.

Unfortunately it has been underachieving at best. We were super excited to get on board with clip itc however it has been 1 head ache after another. Unfortunately there are not many people in this space or options to switch. We truly hope that there is light at the end of the tunnel, however in our years using clip it seems like more issues than solutions.

We are able to track employee times to make sure they being efficient at each job and are getting to the next job in a timely manner. The crew can enter the materials used during the job.

However, we have had a lot of issues again, with taxing and we've also had a few times where we get kicked out of the system continuously and can't stay logged in.

The support is pretty good once you get a response. Response time can sometimes be an hour to a day.

Again, I have not used "itc" but considering I kept getting the survey request I decided
to tell you about CLIP in general, and the great group of guys in tech support I have worked with over the years.

We have used CLIP for YEARS now and have not had too many issues until WINDOWS10 came along. I have purchased the software to be shared on my assistance computer and still after 3 years we are nowhere with this system. CLIP support NEVER EVER EVER answers their phone nor do they return calls. I have major problems printing out numerous zero dollar balance invoices monthly, that I've called in regards to and also go online to their helpdesk and chat session with NO response on this issue as well. Not only does this waste my time but my money as well. I'm looking into a different program if anyone knows of anything let me know! I sure hope I get some sort of response to this review but I'm not holding my breath!!!

thinking about asking them to move me back to old desktop program before my office person quits

After months of try updated program had to terminate. Almost put me under due to ack of support and understanding of our software needs.

We have had clip for over 10 years and all they care about anymore is money. They have never cared about their customers. Find a different program for your own mental health.

We cancelled our online subscription and moved on your currently using jobber tech support is on the spot

Been using Clip for almost 20 years. It was great and a time saver when it was just a desktop version, but now with it being mobile, it's even better

Helps with list of work but get frustrated daily with problems.

Overall I have been using it for 6 years and love how you can route customers and all the data entry you can place into the system. I feel that I learned more at this training of things I didn't know before :)

I've used several different software programs and Clip really is the best out there. Yes there are some glitches in the program at times but nothing is perfect. Overall it really is a good program.

N/A This was an upgrade from CLIP Pro to Clip XE

Have had it for years. Really like it more that it is mobile.

routing and job cost tracking