Clearwave Reviews

very easy to utilize. very patient friendly

credit card woulds always get stuck in the machine LOL

Helpful software, but patients do not like using it.

Clearwave does not do business the right way.

Support is very responsive and ready to help. Easy to use and to teach new staff how to use. Our front desk staff enjoy using it.

I wish the benefits pulled for surgeries was more robust. We'd love to check all of our benefits, including surgeries copays/ded/etc. on Clearwave, but it doesn't go quite in-depth enough for that aspect.

The kiosk are very user friendly. They verify eligibility, collect patient payment, and improve the speed and accuracy of the registration process.

The integration with some electronic health records are limited.

Implementing the Clearwave kiosk, has streamlined our check-in process across the board. Before Clearwave, our patient's were required to fill out at least 7-10 pages of information, in order to update their records for the visit date. We are now down to one page, with the potential to go paperless by the end of the year! The savings in paper & ink alone have saved us thousands of dollars. The mobile pre-check is also pretty convenient for tech-savvy patients. I'm also very impressed with their development team, and the fact that they listen to feedback from the users, and discover ways to improve the Clearwave experience.

Due to limitations within our EMR, we are unable to access all of the features available with Clearwave, but we are very satisfied with our current capabilities, and look forward to the new functionality once we switch to a different EMR platform.

The integration process with our practice management system was seamless and the support staff was very attentive throughout the whole process. The Clearwave kiosk is very user-friendly and helps to relieve time and stress from our welcome desk staff members. In addition, our wait times have lessened, patients are now able to pre-register electronically before their appointment so there are less demographic errors since we are not having to manually enter the data, the insurance eligibility verification feature is more advanced than our practice management offers, our patients now have the option to receive text/email appointment reminders in English or Spanish, and our total collections have increased significantly.

Sometimes it feels like we are not utilizing Clearwave to the best of our ability due to the fact that our primary patient demographic is elderly and tends to be hesitant toward new technology.

Increased our revenue significantly. Easy to use. Automated many functions.

Scanners for the cards need to be higher at eye level. Duplex scanning is a great improvement they have made and we are looking forward to acquiring these. Would like to see a more innovative design on iPad.

Our implementation team was amazing. We were very informed and prepared for each step of our installation. Our accounts receivable immediately started to shrink because patients paid outstanding balances while they checked in on the kiosks. This was an unexpected bonus. Our group's front end efficiencies improved beginning day one through quicker check in processes, more accurate collection of data and payments, and seamless integration with our EMR.

Software updates are the worst when multiple systems are communicating.

The feature that I appreciate the most is the eligibility check. Our PM software was down for one whole day and our Insurance and Authorizations team was able to still operate business as usual, which is important when you have 200-500 patients a day. Implementation was relatively easy due to the weekly check ins with [SENSITIVE CONTENT HIDDEN], they are the best!

Our patient demographic leans to the older ages and sometimes it is difficult for them to navigate technology. Also an app rather than a link would be ideal.

We transitioned from a paper registration workflow to all electronic with the check in Kiosks. We like the scalability and the customization. Integration is fair with our current vendor and we hope to transition to another EHR vendor soon to have more integration flexibility. Customer support is responsive and great. I would never consider going back to the old fashioned way of patient check in.

As with any software product we are always looking for updates and more customization. I believe Clearwave listens and tries to further develop their offerings to stay up to date.

We mainly use it for eligibility and benefits. For a medical office it is crucial to check the patient's insurance coverage before they come in! We have used Clearwave for many years! You won't regret getting this amazing tool. It's worth every penny!

Not all insurances not listed. But most are.

The insurance verification is the most useful tool.

Getting staff and patients excited about the features. 2 years out and patients still have issue with using the kiosk over checking in with staff.

It keeps up with the patients and insurance eligibility! Real time processing makes for a highly efficient check in process for our patients and our employees love it!

The software is amazing and the clearwave team is always looking to improve with updates often.

The ease of use for the patients and office staff.

Having a little more flexibility collecting deductibles in advance.

Ease of use for our patients. System adaptability to our specific needs. Technical customer support availability excellent. System reliability strong.

None that come to mind. The system serves our needs well.

Ease of use and information available. Ability to interface.

Customer support on items listed below. I would like more integration.

Helps with eligibility and our copays and outstanding balances for our patients.

Flexibility in dealing with changes in insurance coverage that changes daily.

Getting real time ins coverage information. Easy check in for patients

Very happy with software. Don't have any complaints

Ease of use and ability to have future appointments require less information

When you make a change, something breaks

User friendly
Interface really good with EHR

More reports for recapping patients usages

User friendly, just follow the prompts. Saves time and hassle during check-in process and so easy to use. Easy to scan important identification cards with a reminder to take back your ID card prior to proceeding to the next screen. Kiosk are at differing height levels which make it easy to access for those with disabilities.

Integration works seamlessly. No issues with the software.

The details in every patients eligibility form

That Tufts insurance can not be verified almost daily