Houzz Pro Reviews

After almost 10 years with HOUZZ I feel the cost is worth it. We have a large metropolitan area we include in our advertising. The ability to show potential customers our projects is the number 1 reason we use it. Although many features have been added, the only other one we use is the lead generating aspect. It takes attention and time but we do get some good leads that turn into projects.

All of the added features are included in other software we already use such as DropBox , Quickbooks, and Asana. Starting over did not make sense for us. I have looked at some of the features but they appeared to take too much time to get started.

Easy to work with it, communicates well with QuickBooks, and the easy access to the client to view their project, reflect payments, and upload images and product information.

There is nothing I do not like about the project management part of the system, aside from the workflow for creating purchase orders, that only can be created after you created an invoice. Which in accounting does not make sense that work flow.

a good centralized tool for project management, proposals, invoicing, customer facing collaboration

cost, and overall ease of use, funds held on paid invoices too long, lacking some functionality in the 3D room toolwish I could pay a lesser fee for the software use only and not lump in marketing budget, example, i'm on the lowest marketing budget possible and it allows me to use the software, I'd like to see that cut in half and not care about marketing (because I get way more word of mouth referrals than anything here)

The compatibility with our business model, and how we can custom all the work behind

The timeline feature is not so well developed.

The task feature is very helpful, and managing finance & billing for several employees is easy!

There is not really anything I dislike, the software has been pretty helpful for managing our projects.

It’s easy to use, provides the framework to manage the many phases of several projects all at once. The integrated billing saves time, too.

I’d like to see more comprehensive accessibility to proposals and invoices via the Houzz app.

I love the project and client dashboard. It’s easy to maintain billing, and looks lovely. And I love the product clipper, it saves me so much time!

Some of the features are a little cumbersome so I don’t use those: task management, project scheduling, floor plans, just to name a few.

The room planning and 3D room design features on Houzz Pro are absolutely my favorite things on the platform. But a close second would be the best prodigal building with the “clipper”. This feature has saved me countless hours of creating proposals via excel, as I can just go to a site and source the item right into my Houzz Pro account under the specific job. It is life changing!

The only thing I do not like about Houzz Pro is the inability to select wall paper, wall designs or make wall multiple colors in the 3D Room Builder

While I definitely don't use Houzz Pro to its full extent, the features I do use have made things run more smoothly in my business. My firm mainly uses Houzz Pro for creating proposals, invoicing, receive payments online, and tracking outstanding balances as well as cash flow. It's nice to have everything in one place for easy reference.

Would love to be able to use Houzz Pro while on the go, but I have found the iPhone app to be pure frustration. I cannot look up client balances or info on the go and the app crashes. On my desktop, the software seems to be so laggy. This can be frustrating when you are in a hurry. There are also some times when typing in the title of an invoice that the cursor will bounce around and typing becomes impossible. This is the only field this seems to happen in.

Proposal to invoice to purchase order process is great, as is using the clipper from web sources to input items

You need a single employee to manualy input timelines and tracking orders if you were to use this feature

The analytics are very helpful to keep track of progress and what is showing as successful.

No scheduling component for projects and all the phases of present product, price product, order product, the product arrives/delivered/inspected.
All helpful for the communication of the project and job site progress.

Houzz has so many features we haven't used all of them yet.

The search function is none existent and managing messages is clunky.

There is a lot... everything we could ever need and I don't worry about platforms integrating. It's integrated!

There is a lot to learn! The curve is big, but the support is incredible! So don't let the amount of learning stop you. Once you have all of the parts of the platform running it is seamless and extremely valuable.

I like that it links my Houzz public page to my website making changes easier. I also feel that having good customer service help has been key.

I feel Houzz is still working out how to bring clients together with pros. So far the matching of client to pro without the client specific preference hasn't gone too well. I have noticed that many times these matches are actually spam or the potential client is not very interested in proceeding.

I really like almost all of the features for Houzz Pro. I also really appreciate my dedicated account manager..[SENSITIVE CONTENT HIDDEN]...He always tries to call back ASAP and is very upbeat and helpful!!

Please keep the prospect description short. In my opinion it should always fill just ONE sheet so it can be copied and followed up on until we get results of some kind.. and the phone number should show with it. Sometimes when I click on it, the screen changes, and I have to go find the phone number by clicking on Leads and going through putting the name in just to get the phone number. It's hard to describe, but that's it has recently started tot be a problem.. Otherwise it is very easy to work with. Please keep it informative, but short.

Yes the REVIEW section could be improved. I have had several people have trouble in trying to give me a review, even though I have sent them a request for it from my end using their email address! Please make it easier for the client to leave a review.
Second: I always send an email immediately after trying to call the lead. I NEVER have had a prospect say they received it! . there must be a fault in what Houzz puts as a Subject line, but they don't open it or receive it and reply to me. At that point, this is the ONLY way we can get in touch with some of them especially if the phone number is busy or incorrect. ! Please improve it and get it to the prospect right away. That would help a lot! What is happening here?

I've used EVERY big name software you can think of and although they were very detailed and very useful for the purpose they were designed for none of them were a simple and effective all-in-one tool.

That's where Houzz Pro steps in!

The Houzz Pro package consists of: a website that's set-up for you, initially, but super easy to modify yourself or by reaching out to your dedicated support staff, a very simple CAD design tool to help bring vision to any project quickly, a mood board, a take-off tool that appears to be a light version of PlanSwift, an estimation tool and CRM. I have used ALL of these tools individually in the past, utilizing different companies for each, so to have them in one simple package is great! The strength of Houzz Pro is in it's simplicity and focus. It is not super detailed in any one of the features so it's best utilized, at this point in it's infancy, to engage clients and help the construction professional get a project's vision presented quickly. In a nutshell, it is a GREAT consultative sales tool. The CAD and mood board features also allow us to share the vision with our team of subcontractors very early on in the process. All of the Pro tools work seamlessly with the Houzz web profile and you can't beat the pricing for all of these features, especially considering that Houzz pretty much owns the higher-end client base on the web.

If you keep in context what the tool (is) and what it (isn't) then, I don't think there are any cons.

I love the image integration of Houzz Pro and the referral system improvements. I now have more specific client leads that are closer to who we remodel for. Houzz Ideabooks are our favorite tool, but we have also been early adopters of both Houzz and Ivy and their client proposal/invoicing program. I am looking forward to more developments of the merger of the two companies.

When Houzz makes a development change it isn't always for the good of the users. However, when I speak to my Houzz Associate directly, they will walk through my concern and take it back to tech support if something that I found critical changed and find a work around or have it come back.

Houzz Pro has a good look and is constantly updating it's capabilities.

Some of the newer features are more about Houzz doing something, than creating a product that connects quality leads with professionals. They make a lot of noise and do a lot of things, but no one really benefits. Concierge services, especially has been very unhelpful. Also, they way Houzz Pro redesigned it's format is not as user friendly for our objectives.

We occasionally get good leads through this software but even those are far and few between.

It is impossible to get a straight answer out of an account manager without being forced into a "quick call" that is a screen share of everything I can already access in our backend. They seem incapable of providing any real pricing structure or documentation of pricing and billing. It makes me wonder where my money is truly going that this is such a complicated process they don't have it readily available in writing.

The most important feature on Houzz for me is the quality of their customer service reps. Over the years I have had several, some are more attentive than others. My current rep is [SENSITIVE CONTENT HIDDEN] and he is wonderful. He calls on a regular basis and always answers my questions in a timely manner. This is important because I sometimes get stuck on the technical aspects of Houzz. [SENSITIVE CONTENT HIDDEN] always explains what is going on and how I should use the technology to boost my business. The other terrific aspect of Houzz is that it manages my website and SEO. This has been invaluable.

The hardest thing for me is that the technology sometimes gets ahead of me.

The many functions and ease of use. You can't beat the amount of branding for the cost.

While we get a good about of leads for what we pay, the audience may be too far up the funnel for us to close.

Our company has been using Houzz Pro for several years. I value Houzz even over our own website. It's ease of use for us and our customers, it's professional look, the fact that many consumers go here to research design build from "soup to nuts" is of very high value. The customer service that I have experienced in set up, keeping in touch with me, assistance with any and all of my needs, has been amazing! I would highly recommend Houzz to anyone in any field.

I do not dislike anything about the Houzz product. I encourage Houzz to continue the customer care that they provide their Pros, and they will then to continue their success!!

My Houzz profile functions as an adjunct website. The way Houzz displays our project photos and reviews is attractive to potential customers. The video that is featured on my profile is also impressive and casts our design/installation work in an intriguing way.

There are features that I have yet to take advantage of, which I am sure would be of value.

Houzz is super easy to use and you can modify any project or layout. Now that they have added video it gives them even more of an edge. I love all of the features and the fact that you can create content within Houzz is amazing. I can't say enough about Houzz

It is highly customizable and can be tedious, but worth the investment. Especially if you are going after high end clients.

I only use it to generate leads and [SENSITIVE CONTENT] has been helpful bring in new leads

It's slow and not user friendly. I don't know what to add more