Houzz Pro Reviews

-Software for bids is easy to use
-Gives a nice detailed lay-out for customers to understand

-Poor value for the money spent.
-Most leads never respond via phone, text messages, app messages, thru app calls, emails or any other way.
-Account managers phones when call are ALWAYS busy.
-Some of the rudest staff when you ask for help on constituent issues with Houzz.
-They tell you things you want to hear (such as having pricing for all materials that i use list) I asked very detailed questions about what i was looking for and many parts were not true

We were originally sold on the concept of Houzz Pro and what it could suppossedly provide but this excitement for a potential solution for our company turned into disappointment. The service was lackluster, product underperformed, features were promised and never supplied. Basically we were lied to from the beginning.

At this point in our contract with houzz pro, I would say that we are completely over this product and company. DO NOT USE THEM. They lied to use regarding the extent of the products capabilities and when asked if we could cancel the service due to lack of product capabilities, we were told that it was not possible.

Client/Leads module, one of the best I have seen (and I have seen a lot).
Marketing module makes it so easy to create and send campaigns at any level of expertise.
The estimating and take-off module is miles above other software in it's category.
The 3D Floor Plans Tool - so easy to use and the accuracy is awesome, I have wasted so much time playing with tool (and I mean that in a great way.
The interface is very user-friendly and easy to navigate.
Converting the leads to a project is so seamless and easy.
The invoicing module and client interface all top tier.
The schedule module is so easy to use for anyone.
The dashboard is easy to navigate and follow.
Ideabooks & Mood Board are such an awesome feature.
Tasks are also great.

The "Certification" is very lacking, it doesn't deep dive into any of the modules except the 3D Floor and even that is lacking.

The entering of project "outgoing" money is very lacking.
The financial reporting capabilities is also very lacking.
Have to invite subs and vendors to add them to the projects is aggressive and unnecessary.

Love that it has the option to provide a well rounded service from start to finish in handling clients from lead stage, to design, quotation proposals and build management. Not many options out there that combine design and construction components in one program.

Leads that come through are hit and miss. A lot of scam leads. However, have had some very successful leads.

Needs little better handling and efficiency across the system and better user friendly interface for the app.

The versatility of it is one that I often share with my colleagues. From the Room Scanner to the Scheduling. It really aims to be an end-to-end user product for managing a project full cycle.

That I have to purchase multiple seats for each user in my organization. I would like if it had the option to link items in my estimate to industry pricing or to connect with certain vendors or a pricing matrix such a Home Depot etc. Also there are times when I outsource my takeoff and estimating and i get my data back in excel - It would be great if Houzz was setup to parse the data from some columns so I can send the estimate from the Houzz platform.

What I like the most is that I can manage the entire project from one platform. I definitely don't use all the features provided, like the 3D drawing, because it's a bit basic for my line of work, but everything else is great.

What I like the least is that they keep updating the software, which doesn't carry through all the projects. For example, an older project will look different (action buttons in different locations)from the newer ones. Now you are going back and forth, spending time finding what you need.

I like that it's developed for common tasks and processes of an interior design firm and that it integrates with QuickBooks. I like that the development team is constantly asking for feedback and making improvements. I like my Account Rep and can rely on him to help me resolve issues quickly - he's top notch! I like the new Selection Board functionality.

The monthly subscription fee covers the use of HouzzPro and being listed in Houzz as an interior designer in my target market. I pay 5x the monthly QuickBooks Online subscription amount for HouzzPro. I get very few leads from Houzz. So I am evaluating the use of it going forward. Even after improvements in the floorplanning and mood board functionality in HouzzPro, we still use 3rd party apps for those things since they have better functionality for what we need (i.e., my iGuide scans can download into my 3rd party floorplanning software, etc.)

Everything I need is all conveniently located in this one App. From customer acquisition all the way to billing and even renderings.

Most of the problems I've found have been resolved. There was a point in time where the estimates were frustrating because of the constant saving. But I have not noticed that issue anymore.

My favorite features about Houzz Pro are all the ones I use, since those are the only ones I know how to use. I’m so busy, but I need to take time to learn other features.
LIDAR capture, floor plan editing, project management, estimating and invoicing, file upload, price catalog, And there’s more

I don’t like paying $99 a month, but nothing else compares with Houzz Pro at this price.

I was told there is a 30 day free trial when using the proservice, I signed up for the service then canceled 2 1/2 days later, due to their online floor planner being difficult to use, but HOUZZ is still billing me monthly. I have reached out to customer service, but have been told that I signed a contract and the 30 day trial does not exist, even though the trial offer is listed under prices on the website even today. This place is disgusting, they have no interest in keeping their word, and dealing with customers with Integrity! DO NOT USE THIS SERVICE!

OversellI was told there is a 30 day free trial when using the proservice, I signed up for the service then canceled 2 1/2 days later, due to their online floor planner being difficult to use, but HOUZZ is still billing me monthly. I have reached out to customer service, but have been told that I signed a contract and the 30 day trial does not exist, even though the trial offer is listed under prices on the website even today. This place is disgusting, they have no interest in keeping their word, and dealing with customers with Integrity! DO NOT USE THIS SERVICE!, mislead, and lie about refund process and terms of service

I like the functionality and the features being all in once place. I like the sync to quickbooks, the project planning tool and the proposal and selections board tool. I love that I can show Client's how we are on or over the planned budget, and they can clearly see why. We can work collaboratively more effectively. The Client Dashboard is incredibly useful too.

It can be sluggish sometimes, and sometimes freezes for a bit which is frustrating when you are trying to work quickly. I would love more integrations as I don't expect the software to be brilliant at everything. It can be difficult for Client's to access their Dashboard without regularly sending them the link.