SmartRec Reviews

I liked how easy and convenient it makes the registration and payment process for online activities. Before using this platform, I used to waste a lot of time trying to find and sign up for community activities. But now, everything is in one place and I can do it from the comfort of my home.

I don't like the fact that not all activities offer a refund option in case of cancellation. This can be inconvenient if something unexpected arises and I cannot attend an activity that I have already paid for.

The software is intuitive and the customer service is outstanding.

I do wish this was an established recreation software as features are ever changing. It makes it hard to write guides or standard operating procedures for software that is constantly changing. I would also like to see a better reporting system. However, because the software is ever changing, they take our suggestions from what we want to see out of the software and create it. I also wish the software was split by facilities and not one large department. It makes reconciliation difficult on behalf of the whole department.

How responsive Amilia staff are to feedback and bug fixes. Some minor issues were solved in under an hour. Planning and scheduling also work great, although not fully utilized for our facility.

We have had lots of issues rolling out this software for widespread use at our facility, many of the issues are very minor but they have yet to be fixed. The software lacks features that we have submitted many requests for them to add but heard nothing back. Sometimes when I submit bugs my response is "that is intended behaviour" when in fact the "intended" behaviour is the website crashing or giving customers extremely high discounts.

This is an amazing software. We are using it to track registrations and transactions relating to our summer camp. This software has helped the organization throughout the summer. We are now working through the financial reporting to for the previous year.

The major reason for our organization was the ability to generate RL-24 tax slips.

There is a steep learning curve for this software. We need a few weeks to get used to all the functionalities. I would like to see some additional functions added:

1- Ability to back date transactions
2- Track and issue donation receipts
3- Send notification to different email address' based on the activity
4- More options for levels of access (ex: the ability for agent to
5- Easier/Customization financial reporting

I like how clean and professional the store looks. I also like the capability to offer installment payment plans, early bird discounts, and tiered pricing for my camps.

Some of my logos don't fit correctly on my store. I've lost some money trying to merge a variety of discounts together that customer service was not able to find a fix for. I think the Dashboard could use some slight improvements.

The customer service is first rate. Whenever we have a question or concern the Customer Service team is always available to give a quick answer to any issue we have.

We are very happy with the software and do not have a what we like least.

Installment payments
Duplication of programs/activities season to season
Mass edit
Connectivity to Constant Contact
Data and functionality for staff maintenance

Invoices for corporate accounts are terrible (no editable, not credits or additional fees)
Students from corporate accounts are difficult to registration from an account level (not family-enrolled)

Amilia is an all-in-one tool that is easy to setup and to use. It allows us to save valuable time from our volunteers to focus on the development of our organisation.
Other than being an online registration tool, it also manages product sales, memberships and rentals. Payments can be made online by credit card or offline by various methods. Amilia produces attendance lists, contact lists and financial reports that facilitate accounting.
Customer support responds very fast and helps to set up the different features. Amilia developer team listens to the specific needs of our organization and adapts its platform to those needs. Many suggestions we have made have been implemented.

Simplification of the checkout process would be nice, especially in admin mode.

I most enjoy being able to see who has scanned in to our facility as well as the time and being able to know if their membership expired or if they have an account block.

Hearing back from the Customer service regarding a question. Most days they are gone by 5pm and I have to wait until the morning for a response.

I like the ability to message the Amilia team and get things done at their earliest convenience . The team is always helpful and works diligently to resolve issuse.

Our clients seem to have a hard time navigating the system.

SmartRec is easy to use. As a higher education faculty member, I was searching for a way to introduce parks and recreation software in the classroom. SmartRec was just the tool that I was looking for. Students need to be exposed to current technology that is utilized for managing staff, programs, facilities and customers. SmartRec tech support was amazing. They helped the students understand how to use the software, explore its many functions and interact with the many features and options that are available. Students really enjoy working within the activities, facilities, staffing, registration, and merchandise modules. SmartRec helped me create a meaningful experience for my college students that will be working with similar cloud base recreation software as they begin their professional careers in parks and recreation. The next classroom project using SmartRec will expose students in our budgeting class to cost recovery modules.

Not sure if there is anything that I have not liked about the software. I am a different type of user, being from an academic setting. I have received positive feedback from students about the flexibility of the software and that many of the features are intuitive.

Set up and transition in to Amilia was good - they are helpful and always available over the phone for help when you need it. I own a cheerleading gym and the product is so customizable which is exactly what I was looking for. My clients can go through the Amilia portal and select which class and time they want to register for - they know how long it lasts and can even set up a payment plan without me touching the registration.

Financial integration is not great - I wish there was a more seamless way to see your batches of bank deposits. It is also quite expensive.

I like being able to help clients sign up for the class with ease and even set up payment plans for them so they don’t feel financially burdened.

Some of our clients have registered for classes but they didn’t see how to pay for the class so it took some instruction on how to pay.

There is nothing good about this software -- use at your own risk. On the plus side, it's easy to find better options.

Amilia has terrible run-time issues and unresponsive, downright hostile customer service. The company only has 65 employees after years in business and their only investor is their CEO -- that should be telling. Amilia is no longer in Beta; they should be working to resolve their substantial SaaS platform functionality issues by now.

I raised valid concerns on Amilia message boards and via their social media accounts for one of our clients for DAYS, trying to get resolutions to their platform functionality issues and was personally accosted on Linkedin by their company CMO. Shocking! Amilia doesn't understand the very basic tenets of customer service and their event registration platform -- to quote the hundreds of complaints our client has received in the past few days -- "stinks."

Try EventBrite, Attendify, even a WordPress plug-in. Avoid Amilia at all costs, unless you are willing to anger and lose your user base.