Showing 6 reviews of 3

Ivy

Guest management software for hotels, casinos, and resorts

4,3 /5 (3 reviews) Write a Review!

Overall rating

4,3 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
Showing 6 reviews of 3
Peter K.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GO IVY..GOMOMENT!

Reviewed on 2020/06/23

EXTREMELY PLEASED AND WILL RECOMMEND TO OTHER HOTELIERS.

Pros

UNDER THE CURRENT LANDSCAPE, IVY AND TOUCHLESS GUEST INTERACTIONS HAVE BECOME AND ESSENTIAL OPERATIONAL PIECE TO THE HOSPITALITY INDUSTRY.

Cons

NOTHING, GREAT! USING IVY TO INTERACT WITH HOTEL GUESTS IS ESSENTIAL.

Response from Go Moment

Thank you, Peter, for your recommendation. We are honored to have our contactless guest engagement platform serve you and your guests in your brand new beautiful Hotel Indigo.

Misty M.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IVY is the best Personal Concierge

Reviewed on 2020/07/22

Ivy is helping to increase my LTR scores and assist with generating incremental revenue in my other outlets on property outlets by giving me the ability to promote with the group messaging feature!

Pros

I like best that my staff can communicate with guest quickly through Ivy and respond to whatever their needs are .

Cons

I have not found a negative yet with IVY

Mayur P.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ivy is wonderful!

Reviewed on 2020/08/08

I've had Ivy for over 3 years and I have seen the difference with guests having a better experience, employees not having as many phone calls or in person questions and requests. Definitely deescalates a lot of situations because it is not an in person interaction.

Pros

auto responses makes it so you don't need to do 100% of the work

Cons

None, There were some Cons from a number of years ago, but all good now!