Acronis Cyber Protect Cloud Reviews

Acronis Cyber Protect Cloud

4.1 (75)
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AI-powered data protection and cybersecurity

Overall rating

4.1 /5
(75)
Value for Money
4/5
Features
4.2/5
Ease of Use
4.1/5
Customer Support
3.6/5
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75 Reviews

Dan
Dan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The partner of ours that drives the most growth

Reviewed on 2019/11/07

Disaster recovery, ransomware protection, and sleep at night.

Disaster recovery, ransomware protection, and sleep at night.

Pros

Acronis delivers backup and disaster recovery services that span from simple local backups, to encrypted, virtualizable backups both locally and to the cloud. Support is very good. Acronis comes out with new disaster recovery solutions that are affordable for our clients fairly regularly. Backup and disaster recovery, through Acronis, has driven quite a bit of growth over the past several years.

Cons

The website requires a lot of clicks, but over time I've seen vast improvements to the web portal.

Amar
Amar
Overall rating
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best product for Data Backup and Recovery

Reviewed on 2022/03/20

Great experience with Acronid cloud

Great experience with Acronid cloud

Pros

Easy to deployment and use with server for backup and recovery purposes

Cons

Internet bandwidth uses for backup over cloud

James
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

No longer fit for purpose

Reviewed on 2022/11/29

Initially it was great but the service is no longer fit for purpose. Support is non existent and...

Initially it was great but the service is no longer fit for purpose. Support is non existent and the product doesn't work.

Pros

The solution used to be great but over the last year or two the service has got steadily worse.

Cons

We were using the service to backup servers, Microsoft 365 and desktop machines. The Acronis agent made two virtual servers unable to boot. The support was non existent and we spent a week diagnosing and working out the cause was the agent software. In this time we also tried to restore one of the servers but this also failed so we have moved away from Acronis as the solution can't be relied on in an emergency.It takes days for the support team to respond to tickets and when you have a server down as a result of their product this is not acceptable. They never solved the issue with the agent, didn't even get close in the 2+ weeks of back and forth with the support team which amounted to 4 or 5 responses in that time.

Response from Acronis

Hello and thank you for providing your feedback. Your experience stands out to us as both the quality of Acronis support and products is among the things on which we pride ourselves. Would you clarify whether you received direct support from Acronis or from a 3rd-party? If direct – please provide the number of your Acronis Support ticket so that we can review with the team's directors.

Luke
Luke
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Acronis Cloud backup has been easy to configure, and a great product for our MSP customers!

Reviewed on 2017/12/19

Pros

Acronis has been easy to configure and reliable for offsite backup solution. The ability to integrate with RMM solutions has been greatly beneficial for our company and the companies we support. The reliability of the offsite backups, ease of restoration, and consistency of backups make this product one of the top on our list.

Cons

Could use a little more direct customer support. Perhaps additional methods of initial seeding, but otherwise the product is pretty solid.

Tyler
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It's a pretty robust software that's easy to set up and customize to each customer.

Reviewed on 2017/12/19

It's so much more customizable and flexible than other backup software we've used in the past, and...

It's so much more customizable and flexible than other backup software we've used in the past, and offers much easier management. I get email alerts if there are more than 3 days with a backup failure, and can see what the error message was within the email so if it was something like a disc not being connected, I don't have to log in to the management software or the server, I can just give the office a call and check in with them.

Pros

You can easily tailor it to exactly your specific needs, and adjust those over time without having to remake the entire backup plan.

Cons

The latest update made the management interface a lot slower to load and to navigate. While it's clean and logical where things are located, it's just slower than it used to be, and requires drilling down through multiple layers, adding loading after loading. This occurs on all computers within our office and at my home office, and here we're getting 359.9 down and 73.1 up, so I really can't imagine it's an issue on my end. Hopefully this is fixed in a future update of the management portal.

David
David
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Scaleable cloud backup solution

Reviewed on 2019/02/06

Pros

The interface is unfussy and easy to install on clients. Offers lots of flexibility in backup schedules and destinations. The restore process is very simple and effective.

Cons

Can be pricey depending on circumstances.

Chris
Chris
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We use Acronis in a small branch office.

Reviewed on 2018/03/07

Pros

Easy to setup and use.
The administrative interface is intuitive and did not require significant admin training.
Backup have been fast and reliable.

Cons

There were differences between the cloud and on-prem software options.
We did not find the cloud option would scale to our larger offices.

Patrick
Patrick
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Used Acronis for multiple clients. Works as expected.

Reviewed on 2017/12/29

Pros

Ease of use, ability to ignore bad sectors for cloning drives, etc. Also allows for restore of file level backups

Cons

Inability to ignore bad sectors for clone activities. Only during backup operations. This has caused some headaches.

Jennifer
Jennifer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Affordable and effective for small businesses

Reviewed on 2019/01/26

Pros

Acronis is a very stable backup system with encrypted backups that runs overnight. The dashboard is sleek and easy to find a backup. Acronis alerts you via email if it runs into any problems. It's amazing to not have to manually do the backups. Overall, a very effective product!

Cons

We have only tried the free trial at this time! Very happy with the results.

Ryan A.
Ryan A.
Overall rating
  • Industry: Research
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptional Software, World-Class Product

Reviewed on 2019/11/15

Backing up can be a very complex process. Not with Acronis Backup Cloud, it offers ease of use,...

Backing up can be a very complex process. Not with Acronis Backup Cloud, it offers ease of use, reasonable pricing and peace of mind:

Pros

Ease of use, brand reputation, reliability of product.

Cons

The product has no flaws and would not say there are any cons to using it.

Ru
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good Backup Program, but constantly loses connection to server.

Reviewed on 2023/01/11

Pros

The program backup with Full Backup, Chain Backup, Differential Backup, and Incremental Backup.You can choose which files and/or folders.

Cons

We use this program for laptops to backup on NAS, but the program loses connection to backup location if the laptop is outside of the office for too long (usually a month or so).In that case, we (support team) need to talk to the user to set the Acronis setting again...

Matt
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall great product and service! User interface needs a little tweaking.

Reviewed on 2017/12/20

The software has allowed my company to backup and restore critical client data, when computers and...

The software has allowed my company to backup and restore critical client data, when computers and servers decide to stop functioning. You can restore data to another device with different hardware without a problem. You can also restore directly from the cloud servers, so it saves a lot of time, stress, lost productivity and lost profit.

Pros

The software works very well. It protects our companies and clients data. Easy to restore data from local or through the internet with boot media. Easy to install the backup client and setup reoccurring backup schedules. The data backed up is always complete and not corrupted. Would recommend the software to anyone!

Cons

The web portal interface needs a little tweaking. For example, to increase or decrease the storage space available to a user, you have to change it in 2 spots, not just one. So, if you don't do it in both, the size with remain as it is. Also, the interface locks up and stops responding at times. For the value the software offers, I will deal with the cons!

Eli
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Peace of Mind Without a Lot of Management

Reviewed on 2021/06/11

Overall, Acronis Cyber Backup Cloud keeps systems protected without a lot of management. It has...

Overall, Acronis Cyber Backup Cloud keeps systems protected without a lot of management. It has been a good experience using the product.

Pros

Acronis Cyber Backup Cloud allows us to keep all critical systems backed up and protected. The cloud backup feature allows backups to complete anywhere without the need to worry about physical drive connections.

Cons

Depending on Internet connection speed, backups can take a long time or not complete at all. Be sure all users have sufficient Internet connections.

Jason
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Amazing experience best backup and disaster recovery solution on the market

Reviewed on 2017/12/13

Pros

Capability of restoring is on a next level, does not matter what it is Acronis can restore it in the event of a disaster. The ease of use when setting up is also a big plus as it is a few click and you are up and running backups.

Cons

There is no Acronis data center in South Africa, also no local support. Apart from that there is no cons to using the product it just works and does what I expect it to do. I would just recommend a stronger presence in South Africa as it is a big draw back.

Walter
Overall rating
  • Industry: International Trade & Development
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Easy to set up but difficult when needed

Reviewed on 2020/12/14

My own experience has been that the restore data is not in a format that permits restoring on parts...

My own experience has been that the restore data is not in a format that permits restoring on parts of an entire backup. When restoring a particular group of files, the backup required me to restore the entire computer backup which would have meant the loss of a large amount of work that was done between the time that the backup was made and when it was going to be restored. Other backup programs save data in the same formats that are used daily, therefore the restore action is straightforward and simple.

Pros

Very easy to set up and to start backing up your data and your files. A usually highly rated product.

Cons

Very user unfriendly when one needs to find particular backed up files. Complicated restore process.

Bryan
Overall rating
  • Industry: Legal Services
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Service has been much more successful at backup jobs since the recent updates.

Reviewed on 2018/01/08

Pros

Entirely cloud based, no agent required. Makes for offering a solution to a client that may not necessarily have a Windows server available very plausible.

Cons

Limited self-troubleshooting capabilities, log files that are difficult to decipher. In the past, getting detailed information from support was very difficult.

Razmig
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool for MSP's!

Reviewed on 2017/12/30

Pros

Very flexible and easy to use. For the most part it is very reliable and fast. Switching from WSB to Acronis cloud gave us good management of all our cleint's backups.

Cons

Sometimes I think support could be a bit better but recently I have been having good experience.
Wish they have Office 365 SharePoint support.

Verified Reviewer
Overall rating
  • Industry: Music
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 3.0 /10

Reliant but rather expensive

Reviewed on 2021/02/28

With the vast amount of different cloud-services it can really be hard to pick the right one.
I...

With the vast amount of different cloud-services it can really be hard to pick the right one.
I think, if money is not the limiting factor for you, Acronis is a very reliant and transparent service.
There might definitely be cheaper alternatives, that can keep up with Acronis Cyber Backup Cloud.

Pros

You get coverage for up to 5 devices and most importantly mobile devices are included in that.
The 500GB should really be sufficient as a private person an their policies on data-protection are transparent and clear.

Cons

The pricing feels rather high, compared to other offerings and the minimum duration of 12-months requires for a full commitment to this product.

Shane
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Works for the most part. Technical support could be more responsive and helpful.

Reviewed on 2017/12/19

being able to tell people they have backup software is installed.

being able to tell people they have backup software is installed.

Pros

The option to backup full disk images is nice. Process to restore data in the event of an emergency is fairly easy.

Cons

Interface is slow. Successful restores are not consistent. Backup jobs and clients seem to break at random. Technical support is slow to respond (I've put in tickets and have gone a week without hearing anything concrete on the status of their investigation).

Tyler
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Amazing backup software.

Reviewed on 2018/05/31

Pros

Does everything you need for a backup software. It even does more than that and all at an easy to use pricing structure.

Cons

It is designed for Service Providers, not end users. It can be confusing for users, but with the right support from an MSP it's fantastic.

Verified Reviewer
Overall rating
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Reliable solution for environments where an on-premise backup might not make sense

Reviewed on 2018/04/12

Pros

We needed a solution for business continuity solution for a client that was entirely cloud based but found themselves still doing a lot of things locally in excel and word documents. This runs at scheduled intervals in the background with an easy admin console.

Cons

No easy way to troubleshoot just why a backup job would be failing. Online resources and forums do not have a lot of detailed information out there so you have to rely on the vendor for support.

Gavin
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Used the free license to support backup for 2 Hyper-V guests.

Reviewed on 2018/05/11

Pros

Free to use with a lot of features. The administrator GUI is simple and just a few clicks you can set up the backup target and destination with different options. It does support Hyper-V and VMware as well. The customer support is awesome, they will help you right away once you have a chat or ticket open.

Cons

Nothing to complain about, had only one issue so far due to conflict of with the Windows Server Backup feature, but customer support was able to provide a solution.

Mike
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Innovative Way for cloud backups

Reviewed on 2018/05/10

Pros

The back-ups can be easily configured and stored in the cloud for easy access. The pay as you go takes away the struggle of installing all sorts of software. Flexibility.

Cons

Was not easy to set up at first but managed to get it to work. The support could be a little better. It is also expensive. Good for large company solutions but not so forsmall businesses.

mutty
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Acronis Access Review

Reviewed on 2017/12/19

Pros

The only solution I have found to really work in realty to be able to recover. Easy to use nice interface.

Cons

Sometimes when we run in to issues but it gets resolved by support

Emily
Overall rating
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Excellent experience

Reviewed on 2018/01/03

Pros

I think the best attribute about this software is the fact that it is user friendly. I'm still a few characters short.