PayPal Commerce Platform Reviews

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489 Reviews

- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A pacesetter in e-commerce
Reviewed on 2023/12/21
This is best payment system I have ever seen.
This is best payment system I have ever seen.
Pros
I can make payments for good and services worldwide.
Cons
However, their services like receiving of payment is not available to people in my home country, Nigeria.
- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paypal is easy, secured for online transfers
Reviewed on 2024/09/04
Easy to transfer and accept money, at one click. I like that it gives timely updates on each step...
Easy to transfer and accept money, at one click. I like that it gives timely updates on each step of the process to my email. Free transfer and paid transfer options are good depends on the urgency of the users. I prefer to use Free transfer.
Pros
I use PayPal for online transfers. Easy sharing of information securely, and the transfer was hassle-free.
Cons
The Paypal asked to change the account password, thought it was a good practice to keep the account secure. But no other accounts I use ask the times like Paypal to change the password.

- Industry: Retail
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Paypal through more detailed eyes
Reviewed on 2023/11/20
For the specific needs most would need, like sellers, professional shoppers, etc. to name a few of...
For the specific needs most would need, like sellers, professional shoppers, etc. to name a few of the targeted users, PayPal commerce platform is a smart & inexpensive requirement most would appreciate.
Pros
The numerous extras/add-ons & the ease of use needed to use them are a few reasons/selling points to keep in mind if considering connecting with the PayPal commerce platform.
Cons
Like most PayPal branches, customer service leaves a lot to be desired. At best, I'll say they at least answer when contacted at least 2x. At worst, it takes a minimum of 2x to be answered & even when you finally do get a response it's only after waiting a crazy amount of time, typically whatever issue you need help with is either resolved on its own or it's status changed from bad to extremely terrible regardless.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
My favorite payment method and taker
Reviewed on 2024/05/06
Pros
It was the easiest payment processor to set up.
Cons
Limits on money withdraws can slow down business on my good months
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Good Functionality, Questionable UX
Reviewed on 2024/06/04
Pros
PayPal Commerce Platform provides all the payment processing, invoicing, and shipment management functions I need to run my small business.
Cons
The UI is a little bit frustrating. It’s hard to see all your information in one place. Each function feels siloed off from the others. The ShipStation integration is particularly awkward.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 2024/09/07
Pros
Easy to use and log in, logs me in with phone number only so it makes it easy and quick to pay
Cons
That it takes you to a different webpage
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best payment tool
Reviewed on 2024/06/05
Excellent and so exceptional in terms of features
Excellent and so exceptional in terms of features
Pros
Its easy to use and its very friendly to navigate
Cons
Some delays of payment somebody and bugs
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Paypal platform safest
Reviewed on 2024/05/07
Pros
It is easy to use AND meet the safety standards.
Cons
It can be a short delay in actions but it is not problem.
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Top payment processing platform
Reviewed on 2024/06/04
Pros
It integrates with a wide array of websites and makes payment processing a breeze and very secure
Cons
I honestly can't think of any cons for PayPal. Top notch!

- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An amazing online payment pipeline
Reviewed on 2023/07/21
Paypay commercial platform helps us to accelerate business growth and deliverables. I highly...
Paypay commercial platform helps us to accelerate business growth and deliverables. I highly recommend it.
Pros
The Paypal commercial platform helps us to go beyond just simple payment collection. The most amazing phase of it is that it supports recurring billing, helps us to better manage risks, and overall; onboards customers.It's fast, reliable, and available all over the world. It also supports 100s of different currencies.It helps us to create and easily manage invoices, make payments, and accept payments in different installments. Integration with tools like Zoho Desk is very easy and works just very fine.
Cons
There are no issues with the tool so far, It works pretty well.
- Industry: Music
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loving paypal
Reviewed on 2024/09/09
Their nothing wrong all of my experience with PayPal is good
Their nothing wrong all of my experience with PayPal is good
Pros
I love PayPal because their lot to do even making money online for PayPal cash
Cons
Like the new updates one they update it
- Industry: Writing & Editing
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
PayPal Commerce Platform Review
Reviewed on 2023/09/15
PayPal Commerce Platform is user-friendly, global accessible, and secure, making it a top choice...
PayPal Commerce Platform is user-friendly, global accessible, and secure, making it a top choice for online businesses.
Pros
User-Friendly. PayPal Commerce Platform offers a simple and intuitive interface, making it easy for anyone to use, even without technical expertise.
Cons
Transaction Fees. The fees can be relatively high, impacting profit margins for high-volume businesses.
- Industry: Design
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Good platform
Reviewed on 2023/11/21
Pros
I like how easy is to use the platform. and is very secure
Cons
nothing to say. is very easy and secure.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Secure
Reviewed on 2023/07/06
Pros
I feel safer using PayPal for online purchases, especially if it's somewhere I will only order once from. I had an issue with a company recently that would not adjust an order, and PayPal refunded immediately. They always alert when a purchase has been made as well.
Cons
I wish all online shops would allow to use PayPal for payment.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The best way getting paid immediately for a small business from family and friends!
Reviewed on 2023/05/17
I have been using paypal for over 4 years its for getting paid for side gigs and getting paid from...
I have been using paypal for over 4 years its for getting paid for side gigs and getting paid from friends, family and for working.
Pros
Its very easy to use basic and works fast. I never have any issues using this app.
Cons
Honestly I have no cons for this app Its fast and effective
- Industry: Mechanical or Industrial Engineering
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Lite and easy
Reviewed on 2023/03/01
Overall, it is an easy to use platform, with a user-friendly interface and great features like...
Overall, it is an easy to use platform, with a user-friendly interface and great features like invoicing, recurring payments and integrated payments with other payment platforms. I haven't had any major issues so far and would highly recommend it to anyone looking for an easy and secure way to process payments. Transaction fees are quite reasonable, and the support team is always ready to help me when needed
Pros
The advantage is that it is secure and user-friendly while Paypal's online payment platform is secure and user-friendly. It is also easy to set up and provides a safe environment for both buyers and sellers. In addition to its low transaction costs, Paypal offers its services at low transaction costs, allowing businesses to pass on savings to their customers. The platform is flexible enough to accommodate a wide variety of payment options. It can be used to accept payments in various currencies, including other digital currencies such as Bitcoin. In fact, Paypal is also one of the most popular payment solutions in the world. It has over 200 million active users worldwide, making it ideal for selling products or services internationally.
Cons
The downside is that the customer service provided by Paypal is limited, making it difficult to resolve complex issues in a timely manner. Although Paypal offers its own service, it does not accept all payment methods. This limits the payment options available to customers. As with any online payment system, there is always a risk of fraud. Paypal does have some measures in place to protect buyers and sellers, but it's still important to be aware of any potential scams.
- Industry: Fund-Raising
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
I very much like running my business with PayPal Commerce Platform
Reviewed on 2022/07/05
Customers expect the best service and experience over an e-commerce platform, aside from internal...
Customers expect the best service and experience over an e-commerce platform, aside from internal associates having questions about setup, I would use it for life, and promote the product.
Pros
Allows consumers to use a selection of payment procedures on Web pages, in-app, or on mobile.
Easy to use, friendly, fast, and popular.
Cons
Specifically, the setup, in general, can be somewhat a challenge if not tech-savvy, I've had some associates have some basic questions.
I would recommend adding some short video examples for the non-savvy
Alternatives Considered
PayoneerReasons for Switching to PayPal Commerce Platform
PayPal Commerce was highly recommended- Industry: Human Resources
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
One of the best payment methods.
Reviewed on 2022/04/09
Pros
Mostly, I love the ease of use, the attention to safety, and the service spread, at least for the types of products or services I buy. Given a choice, if I buy 100 products, 90% of the time, I pay with Paypal. The seller can't see my card number, and this is valuable.
Cons
When transferring money to the bank account, the service costs are high, in my opinion. Other than that, finding recurring payments settings isn't so straightforward, even if I recognize that some improvements have been made.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A highly recommended eCommerce Solution for Marketplaces and platforms
Reviewed on 2022/09/09
Earlier marketing the product or brand was a difficult task, Now PayPal Commerce made things so...
Earlier marketing the product or brand was a difficult task, Now PayPal Commerce made things so simple. All the activities related to product purchase, returns, refunds , etc. can be managed perfectly.
Pros
It supports various brands and business with innovative solutions, that helps them to expand there business and reach more audience. Products can be selled, purchased and also supports investments. Proper guidelines to manage tax, returns, refunds are also provided. It is an all in one digital eCommerce platform where all the activity related to business can be done, and also a perfect marketplace to buy and sell products.
Cons
I didn't find anything to dislike since I started using, The support team is also good that they responses to our queries quickly. I would like to recommend this platform to others who are looking for a perfect marketplace.

- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paypal Commerce Platform
Reviewed on 2022/01/21
My experience with Paypal's e-commerce platform has been good, it has provided more solutions than...
My experience with Paypal's e-commerce platform has been good, it has provided more solutions than drawbacks.
Thanks to this platform we can receive payments online.
At this time there are many platforms of this type, but I still think that Paypal is the safest and most reliable.
No matter what device is used, the experience with the paypal platform is always pleasant.
Pros
It is a payment gateway that facilitates electronic commerce, is widely used (more than 200 countries), and turns out to be very safe for the consumer. I really like that it allows you to use your paypal balance or credit or debit card, or a mixture of both methods to make a purchase.
The payment gateway can be integrated with all kinds of websites, it is well known and used.
This payment gateway for electronic commerce is a practical and fast way to start receiving payments on our website.
And it is very easy to use. Excellent!
Cons
In my opinion it has few disadvantages.
It can be difficult to integrate the payment gateway with a website. In our case and at the time, we had to hire a technician or specialist to do it, we couldn't do it.
We have also noticed that the commissions that PayPal receives are a little higher than other payment gateways.
And finally, what has caused us the most problem is that we cannot transfer the funds from our paypal account to a bank account. For most Latin American countries, Paypal does not allow it.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best For Small Businesses
Reviewed on 2023/01/14
This software is great for small businesses looking to receive payment locally and abroad. Overall,...
This software is great for small businesses looking to receive payment locally and abroad. Overall, I would recommend it to anyone.
Pros
I recommend this to those who're starting up because it makes receiving payments from new or existing clients easier. On my site, we only use PayPal to process money because it's available in most countries and opens up a wider customer base. The interface is simple and straight to the point, which I like. And copying code to your website is not a tedious task.
Cons
I do not have any complaints whatsoever! I have been using the software for personal use for a long time (7+ years); the transition to business mode was easy and provided better features and usability.

- Industry: Broadcast Media
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Seamless Online Integration
Reviewed on 2021/03/30
Our experience has been positive from the start. During the setup phase the PayPal support team...
Our experience has been positive from the start. During the setup phase the PayPal support team were always on hand, and never seemed to rush through any of the steps. They constantly upgrade in the background, and add useful features that make working it easier in the long run. The platform also delivers on every promise and integrates across all online applications where we use it.
Pros
Firstly, PayPal is synonymous with integrity, security and ease-of-mind online transacting. This software therefore offers our customers a stability that reflects well on our own company. The features for the backend user are multiple, and PayPal has really thought about any and every eventuality.
Cons
Initially the backend takes time to get used to, and to place that framework within your own workflow. But once the backend is understood, management becomes really easy. Much of it is not intuitive if one does not have some accounting background, but even so, any user can familiarize themselves quickly.
- Industry: Electrical/Electronic Manufacturing
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible customer support
Reviewed on 2021/06/24
Pros
Used by a lot of people.
Easy to integrate to my online store
Cons
They limited my account which has literally paused my business activity. The reason for it? No proof of address. I have given them the bills, utility statements, government documents, even the tenancy agreement and a letter from the owner showcasing the proof of address and yet still they fail to accept it and give me an accurate reason why. Stupid!
Not to mention they LOST 500USD of my money and blamed it on my bank. I went to the bank and talked to the branch manager in which we concluded the money has not gone in. PAYPAL failed to provide enough evidence showcasing that they even started the transaction. Every time I bring it up they tell me that it is my bank's fault - same response each time.
I will be moving to STRIPE purely because PAYAL customer service is terrible. I want my money removed from PAYAL as soon as possible - if they will even let me.
If you value your money and information DO NOT, I repeat, DO NOT go with PAYPAL.
They are almost a scam.

- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Can't operate without it!
Reviewed on 2022/03/27
Pros
I like the fact it is from PayPal! I've trusted the company since it began! I have one of their beginning account badges, and have not regretted it once. I use or have used several of their products and platforms and IF ever there was a problem, the customer support is outstanding and always delivers!
Cons
I have no complaints about it. Its informative and well designed!

- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Super impressive with online payment.
Reviewed on 2022/03/01
It's simple and terrific with online payment for goods.
Flexibility to work on any currency.
Impress...
It's simple and terrific with online payment for goods.
Flexibility to work on any currency.
Impressive with support which is friendly and 24/7 support.
Pros
The refund management is great which ensure authenticity at work.
Intuitive and mobile friendly app.
Excellent with online payment for goods and services.
Reliable with project management.
Cons
It's terrific with online payment for goods