PressWise Reviews

Web-based, multiple users allowed, estimating tool

Look of the store-front. Not very professional looking right out of the box.

Ability to manage multiple locations, teams, and customer files is very convenient. Our delivery team and customers love the electronic delivery signatures and tracking.

Lack of integration with Quickbooks. Full data and descriptions do not import into QB. You only receive a brief line item.

Orders are marked closed when data is sent to QB for accurate payment information and recording. The issue is that the order may still be in production and must be reopened. While this is a small step, it's doubling the manual actions needed to complete the order.

Implementation was very slow. Even though you can "test", the issues did not show themselves until we jumped into using the software.

We really enjoy being able to use the system to place our orders and to process the mail list. It allows for the shop to be able to easily and effectively work together.

Kitting in the storefront. We would also like certain requests to be taken with more attention. I understand there is a lot of different ways to use the system but we have to create workaround in order for it to work how we want.

Being on the cloud has been very useful to our sales and PressWise just fits our shop very well for digital and large format. If you are looking for a system and changing from an old software I would highly recommend PressWise simply how it easy it is to navigate through it coming from an old system.

Just like any new change it just took time getting use to. There are some items we liked a little better on our old software, but the pros defiantly out way the cons.

Favorites - Shipping - Credit Cards - Able to see old files from past orders

Not very easy to use - Lots of bugs -Support needs better training on how this system is used in a print environment- The supports does needs to understand that not all problems are black and white - Better integration with Decoration

The Storefront, the shipping module, the ability to work in multiple windows simultaneously. Top of the list though is their support! Fast and effective response.

You need to run a CRM separately. Presswise should partner with a CRM provider and create an all in one Web-to-Print/MIS/CRM system.

We use a lot of features making our day-to-day operations run more effectively.
Reporting and admin tools are great.

A CRM tool would be great considering all of the client data is in PressWise.
Need to make sure the "new" reporting features are all working

This program has allowed my company to grow rapidly while maintaining a good workflow. Creating accurate estimates and orders is easier to manage and maintain.

There are a lot of features, its hard to know how to use all of them.

PressWise provides a print management, print scheduler tool that is reasonaby priced.

One of the ONLY things we do not enjoy is some of the update pushes are not very well communicated by SmartSoft and cause disruptions and/or API programming link breakage.

We are a Offset Printing Business and we also do Signs, Banners and Vehicle Graphics the estimating part of PressWise for our business is critical and has made it possible for other members of our Team to generate quotes quickly and accurately. We also are using the Storefront piece of PressWise which we are expecting to be vital in the coming year for our growth in sales and products we offer. Developing Stores for our A+ customers is our goal for this coming year. When Covid restrictions basically stopped 40% of our business in a day since we were using PressWise we were able to change our Marketing Plan quickly and assist our customers in adapting and complying with regulations. We were able to quickly setup stores for floor graphics, yard signs and wayfinding signage that helped our customers get through this strange time.
The PressWise team is very quick to respond to issues submitted as Support Tickets.

We are a staff of 7 so it was difficult to get the software setup if I had it to do over again I would have had PressWise on site to help us with initial setup as we took 2 years before we actually started using the system on a daily basis.

Being able to track the progress of a job, or track delivery is key for us. Plus the accountability of being able to retrace our steps is super helpful.

There some glitchy things that are annoying from time to time, but overall this has enhanced our productivity.

I used to spend enormous amounts of time on quotes. Everything was hard copy (files here, invoices there). How much did we charge last time? They're switching paper and quantities? What are the tiers on pricing?
ALL of those questions and more dogged me and ate away hours. PressWise changed all of that - from quotes to production to delivery and invoicing. I have my time back (sort-of, because now I can process more orders). Having quote and job history at my fingertips is fantastic. Copying closed jobs for exact repeats or modifying for new orders is a snap. We haven't reached the depths of all this software offers, but I'm sold on the basics. Long overdue productivity improvements for our shop.

Would like to see public facing storefront development and support as an integral part of PressWise or an easy add-on. Same goes for USPS mail processing (CASS/PAVE, full service submission, etc).
Do not like the UPS "pre-population" of rates when something has to be shipped. If I go in and override the default and close the job, and then re-open it at a later time, my override amounts have gone away - replaced by the default rates. Have tried to turn that default shipping feature off - without success.

I like that support is continually updating the software with enhancements. They regularly add new features and are quick to address any bugs.

Would love to see further development on the storefront side of the software. The storefronts work for most applications but I would like to see more enhancements to make the storefront side a little more modern. Adding the ability to have coupons would be a great aspect for retail stores.

I love how mobile it is, the customer service is top-notch, it is fairly user friendly. Because we are not focused on one area of print, it's the only system that we have been able to make work for all of the different types of print that we offer.

I know this is in the works but, having a CRM would be super helpful. Also, a dashboard on the main page to show quantity of orders and sales for the day at a glance.