PayU Reviews

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47 Reviews

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great tool, lack more options
Reviewed on 2024/03/16
Pros
Great tool and it works flawless with different payments
Cons
Lack more features besides the ones already existing
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent payment gateway
Reviewed on 2024/12/07
One of the best payment gates for woocommerce and prestashop
One of the best payment gates for woocommerce and prestashop
Pros
Low fees, easy of deployment, many payment options
Cons
Easy of use. Fast payments. Quick buy button
Alternatives Considered
Revolut BusinessReasons for Switching to PayU
Beacuse it have got low fees and is very easy to setup- Industry: Hospitality
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Because i cannot give lower than this
Reviewed on 2025/01/04
Pros
nothing, Because i cannot give lower than this
Cons
Because i cannot give lower than this
Because i cannot give lower than this, its been 35 days and still payu team is asking for documents even i have uploded them, shared on whatsapp and even shared on email. Payu money service Specially [sensitive content hidden]. is the worst team mate. Never replied on call and on sms.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best app to use
Reviewed on 2023/09/09
To help in buying and selling around the world
To help in buying and selling around the world
Pros
Help so many people around the world for easy buying and selling
Cons
Better inprove in money transaction,making payment online

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PayU is safest payment gateway for collect online payments from various option
Reviewed on 2022/03/08
My overall experience with PayU was really good. When required any support I always got appropriate...
My overall experience with PayU was really good. When required any support I always got appropriate help from their support them their team was really helpful.
Pros
Payment gateway plays a big and important role when we take any payment from our website customer always think about their data was safe and secure. With PayU not required to take any tension about data safety, it's an amazing platform. Also, PayU takes a little bit of processing charge for using their gateway it's a smaller percentage than another gateway. In a transparent way, we easily track payment collection history and settlement related information also it's automatically sending us our tax invoice.
Cons
We use multiple payments options under our one gateway this thing improves the rate of sales. And PayU always settles our money in our registered account on time.
Response from PayU
Thank you for your review, Haradhan! We are glad to see you had an overall good experience with our company, support team and products.

- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Online Payments In Your Hand With A Click
Reviewed on 2021/07/20
I have integrated Payu with my store and wordpress website. During covid it has helped me alot....
I have integrated Payu with my store and wordpress website. During covid it has helped me alot. Through it we able to make our business online. Due to emi options, pay later options, credit card payment facilities our business grew with demands. Through various payment methods we able to attract customers with offers. Payments Settles on time and never given any issue.
Pros
I am using this software since a long time. I liked it's easy onboarding process and timing. With your registration their sales team helps a lot. This is a payment solution with lots of payment methods. Through it we can accept both domestic and international payments from our customers. With mobile payment feature it helps customers to pay in payu payment page without leaving it. It is easy to integrate with e-commerce stores. With Payu we can build business website with built-in payment gateway by registering and uploading products. We can integrate with our websites, mobile apps, stores like Shopify, wordpress and many more without any coding. We can accept payments through invoices, links,QR codes, Excel sheets etc. We can setup recurring or subscription plans to accept payments weekly or monthly or yearly from our customers with Payu. Payments get settled in 2 days to payment. It is best for small and medium businesses to go digital. It is PSI DCC certified where customers card details are safe and secure. Payments are also secured by it's servers. Payu provides a smooth payment option to customers.
Cons
For small transactions, transaction fee doesn't look a big issue. But during bulk payments or high value payments it sucks to sellers as 2% in that case is a big thing. Apart that I don't hate anything as it has given best experiences in my time.

- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PayU - Leaders of Payment solutions..
Reviewed on 2022/07/08
Overall PayU is ever lasting Platform open for Almost all business & No other Payment solutions...
Overall PayU is ever lasting Platform open for Almost all business & No other Payment solutions provider has such big community than PayU..
Pros
Well IMO there's no business present today which ever dealed in Online Payments & implemented POS Services have not integrated with PayU..
PayU is one of the Earlier,most Trusted & Highly adopted Payment solutions provider across both Private & Public sectors whether it's retail business/Wholesale/Outlets of Big Merchandise PayU is present almost every where..
Cons
Well the only Issue currently PayU is facing in IMO is decrease in business expansion & Delay in Upgrading according to market needs..
PayU network can shrink more if More upgrading not adopted in near future..
Response from PayU
Hello, Priyanshu! Thank you for sharing your experience with PayU! We are happy that you are part of our community and to hear that you see the value we provide to merchants worldwide. In terms of expansion, PayU is currently available globally in more than 50 countries, and we are constantly working on enabling global reach and local expertise.

- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool for Payment
Reviewed on 2022/10/12
Pros
Easy to setup
It is the the most easy tool to set up , I was able to setup on my website without any issue.
Cons
Mobile app is not Available for ios, So that We can get the mobile notification for the payment
Response from PayU
Hello Jatin, thank you very much for the positive review! We're glad to hear that you had an easy setup and onboarding process with us!

- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Avarage payment gateway
Reviewed on 2022/07/21
Overall we were not happy with it and eventually shifted to other payment processor. I'm sure they...
Overall we were not happy with it and eventually shifted to other payment processor. I'm sure they have evolved over the time.
Pros
We had initially integrated Citrus Pay in our accounting software (ProfitBooks) to accept payments. Later, it was acquired by PayU. Basica functionality of accepting payments from credit/debit card and netbanking was there but it lacked the advance options.
Cons
User interface was not upto the mark and payment methods were limited. They still don't have subscription payments.
Reasons for Switching to PayU
Lack of payment methods (like UPI)Response from PayU
Hello Harshal, thank you for sharing your feedback. We are constantly working on creating new solutions and products to benefit businesses like yours, and we're sorry to hear that your experience with us didn't match your expectations.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right!

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
High TDR compared to other providers.
Reviewed on 2020/09/17
Pros
A good tech support team that helps in every step of integration. Features such as instant website, third party WordPress integrations are very helpful. QR code payments made easy. This supported many payment methods.
Cons
High TDR compared to other solutions. Coming to interation everything is not in single dependency , we need to use 2 dependencies.
Alternatives Considered
PayPalReasons for Choosing PayU
Less chargesSwitched From
PayPalReasons for Switching to PayU
less charges.- Industry: Financial Services
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Fake payu
Reviewed on 2023/09/04
Not useful
Not useful
Pros
Fake payu company because I have payment done payu but my product not received
Cons
It's fake company do not trust payu payment.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Payment Gateway for E-Commerce Stores
Reviewed on 2022/12/07
We have been using PayU Payment Gateway since 2 years for more than 10 of our e-commerce clients...
We have been using PayU Payment Gateway since 2 years for more than 10 of our e-commerce clients and it has been a great journey with PayU. The payment success rate is very high and availability of multiple payment option is also a great feature. We can create payment links and send the payment notification to our clients directly from the PayU dashboard. The support team of PayU is also there to help you out in case of any payment failure.
Pros
PayU is one of the best payment gateway systems which is available in the market. There are multiple payment options in this system which offers great flexibility to both customers and business owners in payment processing. The integration of PayU with different shopping platforms like WooCommerce & Shopify is too easy as it could be achieved through plugins. The dashboard of PayU is also an important highlight as it showcases a quick view of recent payments and total statistics. The support team of PayU is also very quick in responding to queries.
Cons
The offerings of PayU Payment Gateway are so great that there is not much to dislike about it but yes there are few features which are missing like custom payment pages and there are very less form fields while creating payment links. The user interface also needs an overhaul to make it more user-friendly.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best payment provider
Reviewed on 2022/11/16
It has been great. I strongly recommend every e-commerce brand try it.
It has been great. I strongly recommend every e-commerce brand try it.
Pros
Payu offers tons of payment options - credit card, debit card, UPI, and even buy now, pay later. It processes the payments easily and remits the same within 1-2 days. There is no minimum amount for remittance.
Cons
I haven`t come across any issues with this software yet. It works perfectly and is far better than many other payment providers.
Response from PayU
Hello! Thank you for sharing your experience with PayU! We are happy to hear everything works smoothly and that your customers are making payments in multiple ways!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good tool for receiving online payments
Reviewed on 2021/06/07
Since we use this platform it is much easier to process payments from our customers, we can receive...
Since we use this platform it is much easier to process payments from our customers, we can receive payments online without any problem, they issue payments on time on the corresponding dates. The experience has been really good.
Pros
This platform allows me to receive payments in my online store and they automatically send it to my bank account, I like that it has branches in many parts of the world, it is a great advantage for us who have presence in multiple countries, because I can receive payments in different local currencies.
Cons
I think the problem with this platform is the entry barrier, because they require a minimum of sales to be able to apply to use their software, in our case we already had several years using 2checkout and migrating to this platform was easy, but people who are starting out cannot apply to this company.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A payment gateway which will get the job done
Reviewed on 2022/03/11
Its been a decent experience, and it seems to get the job done. Have recommended it for the...
Its been a decent experience, and it seems to get the job done. Have recommended it for the business of some of my friends.
Pros
It charges a very low transactional fee of about 2%. This allows us to avoid paying an upfront fee for using this gateway. It also has a very intuitive platform UI.
Cons
Their customer service is terrible and they take over a week to get back to you, that too with generic advice. The payment gateway also fails about 40% of the time.
Alternatives Considered
RazorpayReasons for Switching to PayU
Was recommended to me on online forums.Response from PayU
Thank you for your review, Soham! We're glad to see you recommended our company and products to your friends.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent payment gateway for my online store
Reviewed on 2021/07/14
Since we started using this tool we have more reach for our products, we can sell to any part of...
Since we started using this tool we have more reach for our products, we can sell to any part of the world using this tool.
Pros
PayU is one of the best tools to receive payments in my online store, it allows me to sell all my products to customers all over the world, they take care of receiving the payment from the customer and send me the money to my bank account, it is a fundamental tool for me.
Cons
PayU works excellent, but the only thing I don't like are the commissions, I consider them to be very high compared to other options, however, it is a very secure platform and works 100%. It is a good option to start with.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Payment method, very nice service, trusted site
Reviewed on 2022/11/17
+2 years experience, Allthings is nice and has a very fast trustworthy payment Site. I will...
+2 years experience, Allthings is nice and has a very fast trustworthy payment Site. I will recommend it to everyone, Kindly use the Payu payment service, it's really good and reliable!
Pros
fast online payment in a quick time, Allthings is nice and has a very fast trustworthy payment Site. I will recommend it to everyone, Kindly use the Payu payment service, it's really good and reliable!
Cons
Allthings is nice and has a very fast trustworthy payment Site. I will recommend it to everyone, Kindly use the Payu payment service, it's really good and reliable!
Response from PayU
Hello Kirti,
Thank you very much for recommending PayU! We're happy to hear that in the past 2 years you've had a positive experience with us and we plan on keeping it that way in the future! Thank you for being with us!
- Industry: Textiles
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The platform is very friendly
Reviewed on 2022/12/20
The experience has been good and the attention and help is excellent
The experience has been good and the attention and help is excellent
Pros
The platform is very complete and is easy to use, very friendly to work with in terms of reports.
Cons
What we don't like is that transactions are left in a pending state for a long time
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad
Reviewed on 2022/11/17
Very unsupportive
Very unsupportive
Pros
Nothing no support. No customer support no customer care
Cons
It’s really not ur set friendly. I really can’t use it
Response from PayU
Hello Shonal, thank you for sharing your feedback. We are constantly working on creating new solutions and products to benefit businesses like yours, and we're sorry to hear that your experience with us didn't match your expectations. Can you let us know what part of our system did not work for you or if you've opened a support request?
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love Payu!!!
Reviewed on 2022/11/17
Lovely!!! I love this company and this product!!!
Lovely!!! I love this company and this product!!!
Pros
Ease Of Use And Transparency!!!EasySetup
Cons
I can't think of any!!!Possibly later ..
Response from PayU
Hello Archit,
Thank you very much for the kind words and for working with us! We also love working with and enabling you to accept payments from your customers! Thank you!
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
PayU Experience
Reviewed on 2022/06/13
The overall experience was good.
The overall experience was good.
Pros
1. The pricing is less 2%-3% , so nice
2. The docs are easy to understand
3. Available android and iOS sdks to easily implement
4. Plugins support in various place like woo commerce etc.
5. Support for no code
Cons
1. The dashboard interface can be improved
2. There should be more tutorial videos and blogs to learn
3. Sample codes needed for some platforms
4. Missing Sdk in some platform like flutter etc.
Response from PayU
Hello! Thank you for sharing your experience with PayU! We are happy to hear that you had a smooth integration with us, and we are looking forward to continuing our partnership with you!
- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payment Methods
Reviewed on 2022/03/12
Very good and excellent experience.
Very good and excellent experience.
Pros
I like the most is that it has almost all the payment methods which is very useful to the user. It user interface is so good. Integration is very easy and support almost all the languages.
Cons
I like least is that there is nothing least in it. Fully hampered with features.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
PayU
Reviewed on 2022/11/17
not good, team members not able to understand user requirements
not good, team members not able to understand user requirements
Pros
Easy to use , setup and installation is very easy
Cons
Technical team must be strong, they are not good ,
Response from PayU
Hello Rupesh, thank you for sharing your thoughts about our products and features. We're glad to see that you've had a great experience in terms of platform usability and features. However, we're sorry to hear that you've encountered some difficulties. We're striving to deliver you top-quality solutions for online payment processing so don't hesitate to get in touch with us so we can see how we can improve our partnership! Thank you!
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Still has a long way to go.
Reviewed on 2022/06/11
I love the idea of PayU, but I couldn't actually use it because it doesn't have an option to take...
I love the idea of PayU, but I couldn't actually use it because it doesn't have an option to take payments in my currency. I hope this is something that they will add in the future, because it would make their service so much more useful to me.
Pros
It has the integrations that I wanted and the gateway has good UI.
Cons
I was looking for a payment gateway that would allow me to take payments in my currency, but unfortunately PayU does not have that option.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to collect and send payments
Reviewed on 2021/09/08
Overall my experience is good.
Overall my experience is good.
Pros
Things I like most about PayU are
You can receive payments from customers through cards, UPI, wallets and net banking.
Customize your checkout page to match your brand.
Wonderful mobile apps to manage business on the go.
Send bulk payments in 1-click within minutes.
Create and send professional invoices to collect payments from customers.
Easily integrate PayU with your website, and apps.
You can also enable to collect partial payments.
Easy to place payment buttons on the website.
Accept payments from any app with BharatQR.
Cons
Things I like least about PayU are
Receiving international payments is not enabled by default.
Not able to find payment links created in the past.