Arbox Reviews

Convenience and reliability. Available anywhere and anytime. Loaded with relevant features.

The team destroys every con that has popped up with excellent service and constant updating. They’re always developing, so I have no real con to report. They communicate timely with customers on updates in clear and practical ways.

It's easy to use. And customer service has been very helpful.

Too bad that we as user in Taiwan couldn't be able to use online payment feature. Hope we could hear some good new from Stripe to include Taiwan as part of system real soon.

It's easy to use for members .
It is easy to navigate.

It lacks tools and easiness for admin. Severely lacking features for ease of use , such as switching payments methods, owner tools, changing tools for users.
Sales system is a little confusing

The software is very easy to use. It enables ongoing management, monitoring and conduct in a way that makes it very easy.
The software is pleasing to the eye and not complicated to understand, everything is accessible, organized and there are reports that can be produced at any time

The Publish workout system needs a new desigh with some more options/ free adding options

I found that the software is quick to pick up. It is easy and straight forward for billing purposes.

The toggle feature can be a bit confusing. I was unsure if i was turning an option on or off.

Simplicity where I need it and the reports have the information I need.
Web cam integration with my PC which Mindbody does not have for taking pictures of our members.
A branded app so my members get a fully personalized experience.

It is mandatory to enter an email address when adding in a new member even when they do have have or provide one so you have to make one up. (We have senior citizens who are members and some do not have emails) And you can't use the same once twice so you have to continue to make them up.
No integrated card swiper so you have to manually enter Credit Card payments every time.

- Modern User Interface, and user friendly
- Loaded with many capabilities Mainly for Members & Schedules with additional great features for Sales / Finance / Insights / Reports / Message Center....
- Automation Automation Automation
- Availability over cloud - everywhere anytime.
- Great support, and customer service - answers each service issue in short time
- Evolving company with responsive development and adaptation to the customer needs.
- Always comes with surprising new features and capabilities

- Developed and built mainly for Gyms and less for Pilates Studios.
But... Takes our Pilates aspects suggestions, open issues, and advises, and works now to adopt it to the platform and bring it to live.
- Missing Logging and backup capability for the users.
- Need to improve technical support analysis.

like most- the Support, customer service. Usually respond quickly, respectively solve all the problems,
Attentive to development proposals that will help optimize the product to the country's personal use.

Less likes the fact that they are new in the field of country club service - providing service to families and groups of people, features that serve individual clients well - less works in our office system.

The team never takes cosumers for granted. They are always evolving and quickly respond to our needs as best they can.

The reports can have bugs sometimes.....

Very accessible and easy to use software, always updating & upgrading features according to the changes in the world. The support team is friendly and willing to help.

There are some bugs in the app, the design get messy sometimes and it affects the user experience. Needs a little precision with tiny features that can make work faster going.

It allows me to have a lot of free time , it is taking care of all the administration work. Especially handling the waiting list.

It is not cheap. But i have to say that it is worth it

Everything they do is so professional and down to the smallest details I can’t think of any cons when it comes to this company because every time I tell them about something they take care of it right away.

I can’t think of any cons because they take care of stuff right away really serious guys

ARBOX revolutionized my club and took it 5 steps forward. It is the most user friendly and comprehensive software I ever used in my club.

Was not there earlier on (2012) when I just started my club :)

Most user friendly software i have seen, great integration between all of the features including tons of statistics about your business. They are always working on improving and adding more features and the support is very responsive when needed.

Class Signup system is not customized for our business’s needs.

adjustments to requests , easy to use , financial tools and mamangement

minor features and personal taste of usage .

some data and BI could be better implemented..

overall perfect match to expectations.

Very easy to use, with multiple languages, customer and user-friendly, with the ability to have instant data and communication platforms.

There are a few more functionalities and third party system link ups that need to be completed but they are working on it already!

Arbox makes life easy and simple. I'm really satisfied.
Since joining, I see the changes and the improvement of the software.

There is an income status but I would like to have an expenses feature.

The best thing about Arbox is their adaptation to the customer needs, been there since the starting point and everything they do came from the customer side.

The app is a bit old fashioned- but by the end of 2019 it supposed to be a new one.

Excellent service
Taking care for our needs along the years
Quick learners

The atheltes performance manager on the app

The software is convenient to use for management and customers. Assisting in customer monitoring and control. Excellent customer service

The software has many functions that I do not know.

It integrates all I need for customer service, tracking and managing.
All things could be exported to spreadsheets

It could be a little more customizable for my specific wants and needs.

The system is very intuitive, easy to implement in small and large clubs

Missing personal training management solution

- I can get quick status on my upcoming week training
- I can easily manage my training- submit to a new one or cancel in the last minute only using the Arbox app

- Missing alarm clock integration, for morning wake-ups

Easy to use and well organized.
Very professional.

Not very fast software, it takes time to response and uploading things

User friendly
Good tech support
Good also for mobile use

Doesn't have accounting system in-house but they have a collaboration with another company