Solid Authorization Platform
The Auth0 system has provided our company a solid authorization foundation to build our various external-facing applications. With the variety of Auth0 features, we have been able to integrate an increasing number of applications from companies we have acquired. From web applications to system processes to desktop applications, Auth0 has given us the means to centralize all of our product offerings and provide our customers a consistent unified experience.
Administration site is fairly easy to understand.
Metadata along with Rules and Hooks allow for flexibility for token generation .
Multiple ways to authenticate (internal and external user data sources, SSO, OAuth2.0 workflow support, etc...)
The active developer community is helpful to resolve issues, and if we can't find an issue there, the Support staff are very responsive
Management of source and deployment of code and configurations across tenants is not very good.
Auth0 admin users can have either very limited access or have global access to everything. We would like to have the ability to limit certain functionality to sets of admin users.
We were charged for each Machine-To-Machine call (client-credentials workflow), so we needed to be careful how we implemented.
I have chosen auth0 for mazda europe several years ago and I have never regretted it.
We have recently switched and moved away from Auth0 due to an alignment at Mazda Global.
We are still rolling out Auth0 for the B2B side now and are very happy so far.
The ease of use
Practice what you preach at Auth0, so I know it works :-)
Automated deployment and API use possible
Quick onboarding of new security specs and standards
Auth0 is certified on several security levels
Very good uptime and performance
Domain name support (using our own domain name) didn't work out
The language support in ie. emails etc is not great
The Api is nice when it work , the ui is nice as well - when it work.
The search was good as well - when it worked.
Their system is not stable, they treat customer not good at all.
It's been 7 days since their system stopped working.
It's been 7 full days where i have no business because of Auth0.
It's been 2 days since Monday afternoon PST, the time were they said on their email last Thursday, that this bug should be fixed.
They forced my to pay them money to get my data back faster, but still even after paying them - no one answer my calls or email.
Please, do yourself a favor - do not start your business with Auth0!
Best authentication system ever!
Authentication is crucial of every SaaS product. Auth0 helped us to bootstrap in days!
Easy to use! Excellent tutorials! Excellent documentation! A lot of identity and social providers! MFA, Anomaly detection! Reasonable price!
Building a multi-tenant application is not really convenient. Some missing features in the management console: Search in applications or databases.
Great Product at Great Price
Easy to onboard multiple login mechanism.
Auth0 Rocks, big time!
All in all, I'd say Auth0 has saved us AT LEAST 10 Man Years of development effort (to date) at a cost of a few dozen $ per month. Fantastic ROI.
Auth0 is an extraordinarily versatile SaaS. We use it for all our IAM needs across multiple and diverse applications and use cases.
We use a whole range of Auth0 features, and have Auth0 integrated with a whole bunch of other 3rd party software solutions that we use.
Never seen any problems (suchbas outages etc.), although setting up some features can be complex.
I have one small gripe. We use Google as our "Social Login" provider, and use Auth0 Rules to allow only users from authorised domains to authenticate. This works, but not perfectly. Users who authenticate with their personal gmail.com addresses (happens inadvertently all the time when users are logged in to their personal gmail accounts) are blocked by tbe Rules, but don't get a meaningful error message.
Get your product out fast
It has been an extremely pleasant run, because we have had to think very little about them.
We made a bet on Auth0 to hasten the Go Live date for our SaaS product, while we build manufacturing ERP, we got to focus on manufacturing while CIAM came from Auth0.
Some parts of configuration options and code examples are confusing to navigate, but there is a system, once you get used to it...
Perfect not just for authentication and authorization but also Customer Support!
The authentication and authorization part is something you just set up and then it works. But I use Auth0 on a frequent basis for customer support. I can see the necessary information about a user, their sign-up and log-in activities, data providers, password management, and such. This allows me to more easily and quickly answer the questions of users and guide them through a process.
Auth0 is mainly a solution for authentication and authorization. And it does what it promises in that aspect, but I also find it very helpful when it comes to customer support because I can see a lot of crucial information about user activity.
I haven't had any problems with Auth0. I am happy with the functionality they offer and wouldn't change it.
Best choise for developers
Fast Implementation that Works!
Excellent sales experience with hands on experts that assisted with initial configuration. First class support organization. Excellent product and experience overall.
Implementation time was far less than anticipated. The services are well documented and everything just works as expected. Support has been very good and the detailed examples are helpful. Excellent product.
Managing multiple tenants is a little complex without features to clone or compare tenants which makes managing multiple environments more difficult.
Solves critical business problems but has big gaps for support teams
Answers from support come slow and always involve telling me to use an API, or do all this work to install a plugin. The support is *really* slow, and the basic feature gaps sub-standard for the $160k/year we pay. I get that you have all these features that are enticing for Engineers, but you need to focus on the people who get stuck using this product every day --- once the Engineers have gone away to slay another problem.
Easy to use UI that allows me to answer 80% of questions about why a client's SAML integration isn't working, or why a specific user is having trouble logging in.
I'm a business user, not an Engineer. Every time I ask a question to Auth0 support about "How do I do X?", the answer is "Oh, easy, just use this API" - I don't want to learn how to program against an API to do basic tasks like export all the active Connections.
Auth0 is great
Expensive for us but suits our needs
We are able to store all personal data about our users in their auth0 profile, and use it in our app.
Easy to integrate with standard libraries and the Auth0 team was very helpful with the initial setup.
Auth0 was flexible enough to implement our very specific use cases.
The pricing doesn't really reflect our activity, we are missing key features for our customers like the ability to choose from email/password or SSO on the lock.
Management API is too limited, especially for the exports and imports.
Calls to the Auth0 API sometimes take a lot of time and are slowing our app.
You have no reason to ever build your own authentication system again
Authentication as a service.
Security that is done by professionals.
Auth0 does a fantastic job of taking all those hard, risky and tedious parts of making your own authentication system off your plate. Developers literally have no reason to create their own authentication system any more, it's all provided by Auth0.
The docs could be clearer. It's very easy to get confused or lost.
They could use slightly more user-friendly language in their documentation and management UI.
Could have more/clearer examples of best practices and common usages/implementations.
Identity services need to be secure and keep high availability
They have prompt and responsive account reps. They provide support services worth paying for.
Our industry provides multiple services to our membership, and we need a reliable and performant solution. Auth0 provides that.
The product line is available for so many different platforms that navigating the support site takes some time to find the right page.
Identity Management shortcut
Overall, easy to use, fast to implement, and great user management dashboard makes it a rather compelling experience.
Absolutely love how easy it is to take care of all things identity. It's a real shortcut: they take care of managing users, security, accounts, and more. Saved me a ton of time.
Some of the feature implementation code is a bit convoluted, but nothing crazy. Support is available as well, and they know their product well enough to get you through whatever blockers you've got.
Great Overall Experience
The customer service and responsiveness has been great.
I was onboarded to this software only a few months ago and it has been extremely easy to learn. It's very intuitive and takes me no time at all to find what I'm looking for. It also manages our alerts which has been super helpful.
There isn't much to note here for me. I primarily use the software to track stats and manage users, and these features work perfectly fine.
Highly reliable and great support team
Great customer success team
Evolving administrative feature capabilities/enhancements
Lack of support for Disaster Data Recovery (e.g., Bad code on customer side messing up several thousand Auth0 records)
Robust but not perfect
We have Zumo tap in to all messaging from Auth0, this helps significantly when troubleshooting and ease our administrative load.
Auth0 has been very reliable in term of up time. It is probably one of not many out there can enable SSO between Lithium and Salesforce.
External user management has been a challenge especially when it comes to customer user changing their email address, which often breaks the authentication.
A great authentication and authorization management service for any type of product.
The overall experience with Auth0 has been very satisfied. The integration process was thorough but easy. Customization options are ample.
The thing I like the most about Auth0 is the ability to connect any API or application written in . any language or technology to Auth0 with ease.
The pricing is very expensive compared to other solutions. Also, the API is changed frequently leading to frequent required code changes.
Very Good Service
auth0 is the premiere solution in its field
Auth0 is perfect for taking care of your users. It saves passwords, usernames, emails, etc. You can limit what they can do and everything!
I like how easy it is to setup users in auth0. If it was any easier I wouldn't have a job anymore. It is that easy.
They tried to sneak a breaking change into their newest Node library, because of some critical bugs.
The easiest service to achieve authentication and authorization
Well, overall it's worth the price. It provides brief analytics. The UI customization and branding feature are also great.
I would if you guys can offer the MFA customization feature. Because one of our clients wants to implement MFA but using his/her own second-factor authentication directory instead of using the default.
Bulk import management API efficiency. Because it only supports max 500KB file which is exhaustive when you have users in millions to migrate.