WebReserv Reviews

Its easy to read the calendar, both for our guests and us as hosts. It captures all of the info we need from our guests, and interfaces seamlessly with our payment system. It automatically sends out the emails we want to send: confirmations, cancellations, pre-stay reminders, post-stay, etc.

It doesn't interface with the other potential booking systems we could use (like Trip Advisor)
It does not have ability to accommodate the info we need for housekeeping: ie generate a calendar showing arrivals and departures in a given week with number of people and pets, etc.
It doesn't have a wait list function for our nightly rentals.
It doesn't allow one party to make bookings for multiple cottages on same dates, so you have to make a separate booking, filling in all the info, for each cottage.

It is great for customizing to make it work for your specific business. It is user friendly and you can make changes without "breaking" and of the functions.

They sold out to ZOZI and tried to charge 100x's more for a less functional product. Now I see that the service is still available. I was told I had to phase over to ZOZI or lose my account. It was a nightmare because ZOZI is terrible. I lost a ton of money and business thru the move and ended up switching to a completely different platform not long after.

Baptiste !!! He is wonderful - at the early stages every email I sent him with queries he reverted to me within minutes ! Top class service for a top class product.Keep up the good work Baptiste and I look forward to working with you for many years.Thank you for your patience!

Nothing.

Ease of use and functionality. The ability to add multiple products in virtually any description format is very accommodating.

Calendars don't synch up after you select the first month to make a reservation (check in date), which may be a year or more down the road. One has to click through all the months a 2nd time to get back to the check in month to then add the check out date.

It's easy to use and integrate with the website. This was my first software at my guesthouse. It was easy to use, with marketing promotions. Good reports for management. The custom support was very fast to answer.

They don't have a channel manager, and for a bed & breakfast or Guesthouse that is essential. I used this software a few years ago when the value for money was very good. Now it's very expensive for what they offer, at least in my area of working.

Really easy to use, excellent for online marketing, where you may create codes. Very cheap.

This is very basic and as soon we grow a little we had to change to another. No channel Manager, which is a pitty.

It's simple, easy to set up. And you're able to change almost all details.

I'd like it to have some API links and shared resource options. For example, we use the same boats as group tours and for private tours. Currently we need to manually keep track of the availability calendars so we don't get over booked.
Also, if there could be a payment gateway option for Mexico, other than PayPal, that would be great!

Its Versatility - WebReserv is Economical, Easy to Use with Good Support

There is nothing that I do not like about Webreserv in an industry where everyone is a pimp it is refreshing to get quality for your money and not feel robbed at every turn as with OTAs who are destroying the hotel industry.

I'm using the WebReserv reservation system to manage my hotel reservations. I'm pretty happy with the software. I can set it up to use a variety of hotel booking software I use, such as the Hotel industry standard Amadeus, and it connects them all together. My favorite feature is that it is web based, so I can manage my reservations from anywhere. Overall, I love the software. The interface is clear, and the user-friendliness is excellent.

I did not experience any negativity and I was satisfied, even though I have been working for many years, it did not crash or freeze.

works well once you've figured out how to use the functionality

takes time to find how to use it to its best ability , It's not the most intuitive software to use. lots of trial and error.

WebReserv is accessible from any online device. This makes keeping up with business easy no matter where I am at.

The entry field takes up more than a screen page so you are constantly having to scroll up and down and the scroll bar is not that responsive.

Very easy to make changes and update your rentals. Support is very responsive if you have anything you need.

Did not offer direct integration with other online booking sites.

Webreserv is definitely the best value for the money of any booking software company out there. I have been with Web reserved for four years and have never had an issue. I can change features or options easily and altar appointments through the back door.

It could be more customizable and also could be a little easier for the customer to complete they’re booking