Showing 14 reviews of 7

Agilysys Spa

Spa management software with appointment scheduling tool

2,7 /5 (7 reviews) Write a Review!

Overall rating

2,7 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
29%
recommended this app
Showing 14 reviews of 7
Verified Reviewer
Overall rating
  • Industry: Gambling & Casinos
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Took some time to get used to but the end users are liking it.

Reviewed on 2020/12/18

It was interesting and seems to be working at the Front Desk well for the users.

Pros

The consolidation of the product and getting rid of the older AS400 system.

Cons

Took a while to get the kinks worked out.

Fatima I.
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Needs work on the software

Reviewed on 2020/12/08

Pros

there isn't anything I like about this software.

Cons

I feel this is a very under sophisticated software compared to others I have used in the past. Too many glitches and low functionality.

Response from Agilysys

Hello Fatima, and thanks for taking the time to provide your review. We only provide robust, feature rich, quality solutions to our hospitality customers so your review is quite disappointing and surprising. We will be reaching out to you directly to get your feedback and ensure that you have the features that you need or any additional training that might be helpful to ensure a better experience with our software in the future.

Kellie S.
Overall rating
  • Industry: Hospitality
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not Ready For Deployment

Reviewed on 2020/12/21

Good potential for great stuff in the future, but not ready now for our property.

Pros

Booking packages - extremely simple & efficient - it's like a booking wizard.

Cons

We're having a tremendous amount of glitches, slowness, error messages, etc. The Agilysys team is very responsive and trying to figure out the issues. Personally I think it wasn't ready enough for our property.

Response from Agilysys

Hi Kellie, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues.

Joe C.
Overall rating
  • Industry: Hospitality
  • Company size: 1 001-5 000 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

By Joe

Reviewed on 2020/12/14

It was OK. Wish it was more seamless

Pros

Cloud based so no configuration on the end user

Cons

All of the weird issues that I get called about

Response from Agilysys

Hi Joe, thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. Please let our Agilysys support rep know a bout specific issue that we can address for you.

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 501-1 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Agilysys Spa

Reviewed on 2020/12/14

It has had growing pains, but Agilysys is very good with customer support.

Pros

It uses a web-based interface which makes administering the software users easy.

Cons

There were a lot of growing pains into getting things set up the way our users wanted the software to work.

Response from Agilysys

Thanks for your review. We're happy that our customer support team has been responsive for you.

Nichole K.
Overall rating
  • Industry: Gambling & Casinos
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Struggling with this application

Reviewed on 2020/12/14

The application has been a headache.

Pros

That it interfaces with our other apps in the casino.

Cons

User Management is a struggle. Users lockout unexpectedly, unlocking the user in the app doesn't always unlock them (sometimes we have to change the password to get the password to unlock). The app kicks out users without notice. Random errors. We've been working with development since install to try and resolve all these issues since install. When they do an update, then we have new issues.

Response from Agilysys

Hi Nichole, Thank you for your feedback. Your opinions and product experience are important to us and we take them very seriously. We are sorry to read about your concerns with Agilysys Spa, and our services and product teams are reviewing your issues. We will be reaching out to get more detail and discuss how we can improve your experience.

Eric S.
Overall rating
  • Industry: Hospitality
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Agilysys Spa Review

Reviewed on 2020/12/14

Pros

The design of the interface was probably the biggest difference between this and the previous Agilysys Spa

Cons

Setting up Credit card devices is the biggest pain from the previous system