Woopra

4.3 (13)
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Real-time customer activity

Overall rating

4.3 /5
(13)
Value for Money
3.7/5
Features
4.3/5
Ease of Use
4.1/5
Customer Support
3.9/5

77%
recommended this app
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13 Reviews

Madhav
Madhav
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Used to be good, the new UI update made it unintuitive for me

Reviewed on 2018/03/08

Pros

I can deep dive into customer activity.
Funnels are super customizable.
I set up a custom dashboard for myself in under 10 mins.

Cons

The new UI makes it very hard to find the data I need (probably because I'm so used to the old UI)
It's not cheap.
Support response time is slow.

Catania
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My Experience With Woopra

Reviewed on 2024/04/29

Pros

The tool makes text analysis easy and has also great CRM features.

Cons

Using Woopra has been easy and no complication.

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Woopra Review

Reviewed on 2023/01/07

Pros

If there is a software that focus on individual users, Woopra is stands. It gives accurate insightful tracking and limitless customized reporting. While giving you behaviour analytics, it allows you to identify users by name or emails, making it easier to map out the end-to-end user process. Regardless of the platform a user logs in from, data can still be merged and a complete history of engagement will recorded.

Cons

The only drawback is that phone support is only for customers and it's a bit price for small businesses.

Verified Reviewer
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A really good tool for customer journeys.

Reviewed on 2018/05/08

Pros

It is not that heavy on the end user (client side) and provides really good metrics out of the box. Also like the easy configuration of events that can be triggered from the client or the server side.

Cons

Their UI could get a facelift to improve the user experience. The pages seem slow, loading a different view takes longer than expected and although people are patient when they wait for such data it could definitely improve.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Can't do work without it.

Reviewed on 2018/07/10

Pros

I use this every day and can't imagine running the business without it. It drills down to the individual person level so you can really see what each user is doing.

Cons

Some bugs still and it is down from time to time. Support is really helpful but not always fast. The switch from their old version to new version wasn't managed well.

ADAM
ADAM
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Gotten worse recently

Reviewed on 2019/04/11

Pros

The analytics are good but over time support has been slowing down and there are more bugs than ever.

Cons

Features stop working at times, it takes 2 days to hear back from support, things get deleted without them telling us, remove good features to make room for confusing beta features.

Paola
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A complete tool with strong features and pricing bundles for every need

Reviewed on 2018/05/01

Pros

Mostly enjoyed the appconnect third-party integration, which enabled me to process information across segments of my choosing, create unique reports and consumer profiles, as well as gather data across different of platforms (such as e-mail, help desk, chat, and so forth). Other great features offered by this tool are the action triggering capabilities, report funneling, and the CRM integrations (I mostly used Marketo, Salesforce, and Zendesk). Data can be analyzed both from web and mobile, so that's another big pro for me.

Cons

The dashboard could have been more intuitive.The real-time analytics information is a great feature, but I was caught wondering at times if things were properly updating or not (no way to tell for sure).

Cindy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Might be good for marketers, but not for research teams

Reviewed on 2019/02/21

We are using Woopra to gather data at the user level for a research project. This project required...

We are using Woopra to gather data at the user level for a research project. This project required multiple variables to be collected for each user. There was no easy way to download reports showing all the variables we needed for each user over an 18 month period.

Pros

clear interface, responsive tech support team (but the solutions weren't very helpful)

Cons

Very difficult to do anything without developers and to download complex reports with raw data at the user level. Data appeared to disappear in a user's record even though the month-over-month graph shows record of user. Very hard to record accurate data if you're not being careful.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great analytics tool

Reviewed on 2018/09/09

Pros

It is very easy to track individual users, and their history

Cons

It is a bit expensive to get past the free tier.

Shubham
Shubham
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Woopra a tool for tracking information.

Reviewed on 2019/11/22

Allover it is the best tracking tool which helps the operator to know about the requirements and...

Allover it is the best tracking tool which helps the operator to know about the requirements and priorities of the customer.

Pros

Woopra is the best tool to track solutions and monitor our all clients. It is a good way to understand their requirements and priorities.Other than that I loved the interface of the software and it is quite easy to setup the tool.

Cons

All over it is very good as compared to other similar products but it is hard to understand and operate for the beginners.

Jeremy
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Very helpful for user funnel analysis

Reviewed on 2019/02/06

Pros

Woopra helps us analyze our user acquisition funnel and conversion rates on various pages on our site.

Cons

Takes a fair amount of learning as it can be a bit complicated to really get the most out of the product.

Brad
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very comprehensive high speed website stats

Reviewed on 2018/06/05

Pros

- Great user tracking functionality including detailed live updates
- Simpler and more intuitive interface than Google Analytics
- Easy to setup and get started

Cons

- Chatting with online users can be cumbersome and hard to manage
- Mobile app could be quicker and have a better UI

Steve
Overall rating
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great analytics in a sea of great analytics.

Reviewed on 2018/04/05

Pros

The UI is pretty sexy, and it's really easy to use. Small footprint in the JavaScript tag is nice too.

Cons

In reality, there are a ton of great analytics companies out there with similar features and similar price points. Test them all and pick what you like best.