YourMembership

Transform the member experience.

Overall rating

3,8 /5
(173)
Value for Money
4,0/5
Features
3,7/5
Ease of Use
3,7/5
Customer Support
4,0/5

72%
recommended this app
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173 Reviews

Autumn
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

New to HTML

Reviewed on 2019/10/24

Overall, we have been happy with the design team. There is room for improvement with our implementat...

Overall, we have been happy with the design team. There is room for improvement with our implementation specialist.

Pros

I am excited to house all of our programs in one place. This will help to manage results and time much more effectively.

Cons

I am not a pro at using HTML, so this would be my least favorite part. I am working on enhancing my skills in this area.

Lorna
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

YourMembership Does What It Says It Will

Reviewed on 2023/06/13

Overall, our experience with YourMembership has been great! The implementation team and support...

Overall, our experience with YourMembership has been great! The implementation team and support team have been great. The product is excellent.

Pros

The website and association management are the most useful elements. Even non-technical people can create a useful, attractive page for their website. The team that worked with us as we created our website was great - very helpful. The association management element has changed my business life! So easy to use to keep track of our members and what they are doing. The implementation team was great - lots of helpful videos and instruction sheets as we moved through the process.

Cons

When we first began with YourMembership the customer service was excellent. It seems to have slipped in the last year or so. Probably because it has grown so quickly - but, it is really helpful to have a voice at the other end of the phone when you have a problem. One other issue is that YourMembership is so big that our needs as a small trade association will likely never be considered for implementation.

Alternatives Considered

MemberClicks

Reasons for Choosing YourMembership

the former product did not have many of the features we needed

Reasons for Switching to YourMembership

The features
Kelle
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not for Trade Organizations

Reviewed on 2019/09/19

All of the deficiencies listed above were frustrating, time-consuming, and took away from the real...

All of the deficiencies listed above were frustrating, time-consuming, and took away from the real objectives of our organization. Unfortunately, more times than not, the customer service we received when trying to work through issues was lacking in consistency and expertise.

Pros

The front end website was linked to the back end administration. But then again, shouldn't they all be?

Cons

**The user experience of my members was so inadequate, we had to discourage members from registering for events or education online. The number of calls we fielded because of access was incredibly inconvenient, but we had to help our members the best we could.
**I had a complex dues structure and YM did not have the capacity or understanding to meet our needs. We could not allow new members to register online because the calculations in the programming couldn't handle the variables.
**The export/import with Quickbooks was ineffective. We had to do so many adjustments once the data was imported to QB, and it took a significant amount of time. I actually lost my 3rd party accountant (a CPA) because of how cumbersome the process was. I had to spend extra time researching where to "reclass" the items that were dumped into a "holding accounts" so that my accountant could make the adjustments. Journal entries were abundant and threatened our credibility with the Board.

Sharon
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PNW Review of Your membership

Reviewed on 2023/06/06

I enjoy the YM membership database as it gives me all the information on our current members and...

I enjoy the YM membership database as it gives me all the information on our current members and lapsed members. It is a great tool to assist those members that have not yet logged into their account and try to help them to use the Chapter membership database and take advantage of the Yourmembership benefits offered.

Pros

The integration was easy to use and learn. I like the email campaigns that go to all the members. This is easy to use and a great time saver on sending updates. The reports are a great tool to use for pulling special member reports. The ease of entering new members is a plus. We import new members form our outside Headquarters and this is a great tool.

Cons

I don't like the option to invoice members for renewals because if they do not pay the renewal - we need to credit the invoice and both transactions are sent to our quick books. When in quick books we can see both the pledge the month it was submitted to the member - but several weeks or even a month later if they do not renew we have to issue a credit. This then shows up in quick books and difficult to determine what it is. Therefore because of this I no longer send membership renewal invoice out as it is an accounting nightmare. I wish there were a easier way to send membership renewals without being sent to quick books.

Carleen
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

YourMembership is worth it!

Reviewed on 2021/07/07

Using YourMembership has helped our organization in so many ways. As we increased our levels of...

Using YourMembership has helped our organization in so many ways. As we increased our levels of expertise and professionalism, YourMembership was able to keep up with us and show us new ways to display our organization in the best light. We were able to centralize nearly all facets of our organization.

Thanks to the help of the design and implementation teams, our members could locate the information they needed on our website more easily.

The customer support teams are the best I've ever worked with. I've yet to find a support representative that hasn't been able to assist me with a problem.

Pros

The training program for administrators is very, very good. It's arranged so that it makes perfect sense and allows administrators to build on what they learned in the previous lessons. That's pretty much how I learned everything - I just went through the training program as it was set up. It really helped me during the implementation and product release.

Cons

Without a doubt, the most lacking feature of the software is the survey feature. Surveys are not helpful if you have something a bit more on the complex side of things. So, yes, surveys need to be improved! We have to pay additional to use Survey Monkey OR create a form (which still doesn't allow for more complex surveys, nor does it provide data easily).

Response from Community Brands

Carleen, thank you so much for the review! We are so happy to hear that you're having such a positive experience with YourMembership! Our design, implementation, and customer support teams are here to empower you to focus on what is important to you. We are so glad that we have been able to help you strengthen your website for your members.

Teresa
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

YourMembership

Reviewed on 2022/07/07

Working with YourMembership has been very informative. The amount of features that are already...

Working with YourMembership has been very informative. The amount of features that are already implemented are vastly. However, with so many features it can be difficult to learn these all on your own. I greatly appreciate the "chat with support" button that YourMembership has to have an quick and easy questions answered without wasting three hours looking for a button/feature that is right in front of me.

Pros

The product is fairly simple to use. There are a few quirky features that can make it difficult at times, but overall the product is very user friendly. One of the best features that I would like implemented into YM, would be to add to the search feature in the top right of the "admin" side of the website. Currently you are limited to searching the five specific fields that are preset. It would be tremendously helpful if you were able to search for a line of text and have it bring up all custom pages that feature that text. Additionally, while the website has a plethora of features, many of them can be "hidden" in places that you would not go to check right away. Making it a little bit of a guessing game as to where to find things. Having a search feature for these types of things would help tremendously.

Cons

An improved search feature on the admin end of the website. As previously stated in the question above. It would be a great improvement for what we do at our office. Additionally, if you were able to update email lists to include emails that you want to add to it after the list has been created it would be helpful.

Maria
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Outstanding customer service!

Reviewed on 2020/04/07

I can't rave enough about your customer service reps. Today I spoke with [SENSITIVE CONTENT HIDDEN]...

I can't rave enough about your customer service reps. Today I spoke with [SENSITIVE CONTENT HIDDEN] about an issue that was deeply frustrating and limited my ability to create useful Group pages for our members (the problem was the way our site had been set up, so the fault was totally ours). He cut through my confusing explanation, understood what I was trying to do, and walked me through a solution quickly and with laughter. I've talked with [SENSITIVE CONTENT HIDDEN] in the past, and she was also exceptional. I don't remember the names of the other people I've spoken to, but every one of of them has been outstanding and deserves accolades. They are a real credit to your business.

Pros

We're still working out the kinks but we hope that the Group function will dramatically increase our members' ability to feel connected and learn from each other.

Cons

It would be great if there was a basic "you're an admin, here's what you can do in Groups" video publicly available to train group admins.

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Very outdated in user experience and features offered

Reviewed on 2023/06/19

Bad. Using it for the last 3 years but wanting to find a better solution for our members managment.

Bad. Using it for the last 3 years but wanting to find a better solution for our members managment.

Pros

Probably the export / import functions and website integration that we use most. The rest is less impactful to our business.

Cons

It is simply too outdated for us to use effectively. Interface is too simple and not attractive, files uploading too cumbersome and website management too. The members corner is too old for any of our members to even consider logging in anymore. It does not integrate with tools we use most.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Expected more

Reviewed on 2018/11/13

If you have a lot of time to invest in reading all the FAQs and/or How to's you will get along...

If you have a lot of time to invest in reading all the FAQs and/or How to's you will get along great with the customer service team.

Pros

Easy to update website from the database side.

Cons

For a membership based program, it's lacking in simple reports to pull quality data; creating an event is very challenging; and customer service seems to be too busy to help...either doesn't answer same day or rushes you off the phone. They want you to fix the problem. I love being able to do my own thing and learn about the database; however, sometimes you need help. They do not like to help.

Logan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Can Do Alot

Reviewed on 2023/08/20

Support has been great and helpful for the most part. We did find an issue with an item that...

Support has been great and helpful for the most part. We did find an issue with an item that greatly impacted one of our clients and were disappointed in how it was handled.

Pros

It's ability to dive into data and do complex membership dues structures and events

Cons

It's not super user friendly or easy to set up

Alternatives Considered

MemberClicks and StarChapter

Reasons for Switching to YourMembership

It fit the clients needs best.
Joe
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

A VERY basic AMS and struggling to keep up.

Reviewed on 2021/07/29

Last year, they were down because they didn't understand SQL and had issues. The WHOLE system was...

Last year, they were down because they didn't understand SQL and had issues. The WHOLE system was down off and on for over a month. It paralyzed us. Our only consolation, it happened to everyone, not just us. Management is removed from the everyday member and it shows. Overall, the system has done the barebasics OK, but if you venture out into other areas like email marketing, events, community engagement, the system doesn't do anything beyond the basics well.

Pros

It is generally simple to edit a webpage. Finding a member is generally also simple. The integration with the website is OK BUT you are on your own for design.

Cons

1. slow support
2. staff that don't follow up or inform you of support status for DAYS when you have an outage
3. The API is quirky and constantly giving us issues that our third party always finds is YM's issue. We were recently down for 3 days because they couldn't white list an API return URL properly.
4. Get ready to be just a number.
5. Calendaring features for recurring events doesn't work. You configure 8 events and it shows 4 online leaving you the option of configuring every event individually IF You want it to work correctly.

Toni
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Enthusiasm Wanning

Reviewed on 2022/03/18

I used to be a HUGE supporter of YM. However, as they have grown, they have not kept up with...

I used to be a HUGE supporter of YM. However, as they have grown, they have not kept up with staffing requirements and service is what is suffering. It takes weeks to get responses to tickets and when someone does respond, they seldom have a solution because they just aren't trained adequately.

Pros

YM is functional and fairly easy to use. I like that there are updated and improvement made regularly.

Cons

Things have been changing over the past few years as YM has grown. They are now starting to charge more for things like the REST API. They also put deadlines in for conversions such as transitioning from the current API to REST API and then do not have the support to assist as needed.

Kayla
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

If I Could Give 0 Stars

Reviewed on 2022/08/15

Run far far away - if you're considering YourMembership - just don't.

Run far far away - if you're considering YourMembership - just don't.

Pros

Nothing - absolutely nothing. This sounds harsh but I can't think of one redeeming quality. The backend of the software is so outdated and hard to use.

Cons

Everything - literally everything. This software is not easy to use, not easy to learn to use, and not easy to troubleshoot problems. Customer service is basically non-existent - you're on your own. Their system regularly shuts down completely, leaving you without a working website. This happened during an important event of ours, which was horrible. Customer service claimed they would be working on it, but it took days to fix.

Oh and there is a limit to how many records you can have on this software - they make you pay extra $ above a certain number which is ridiculous.

Bad bad bad

julie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great Software, Need to Learn More

Reviewed on 2022/11/07

I realize that it could be substantial in our communications. When you do not have the support of...

I realize that it could be substantial in our communications. When you do not have the support of other employees it makes it difficult knowing that it could improve dramatically. We would like to see about having a consultant help us in some areas but do not know if this is available.

Pros

Member data management - ease of credit card payments and exporting into Quickbooks. There are a lot of things I still need to learn but seem go stay so busy that don't have the time to learn other things.

Cons

I don't have time to learn all the aspects of everything it can do. I have tried to have our communications person switch over to this but to no avail. It is such a big part of today's engaging members. I do all of the accounting and member services so have not been able to learn all the ways it can be used.

Amy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Comprehensive Solution

Reviewed on 2022/12/12

I'm not quite at the point of moving on, but I'd really like to see them make some enhancements to...

I'm not quite at the point of moving on, but I'd really like to see them make some enhancements to keep customers.

Pros

YourMembership is a comprehensive solution for small to mid-size associations. It handles most functions on its own and plays well with other systems via API.

Cons

Some dislikes include the website (I'm not an html coder; this should be easier); integration with QuickBooks; inability to dedupe or merge nonmember records; too few renewal reminder options; customer service. Customer service if you can get on a chat is usually pretty good. If you can't, it takes forever. And if anything goes to another tier you'll never get it resolved. I've had something with Tier 3 for over 18 months.

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Adequate with plenty of room for improvement. Slow support;

Reviewed on 2018/12/10

This is the third membership platform we've set up for the same client. All have strengths and...

This is the third membership platform we've set up for the same client. All have strengths and glaring weaknesses and YM is no exception. The reliability of mail delivery is questionable, and the content management system is in need of a significant overhaul. As a power user, YM makes it difficult and troublesome to suggest improvements; technical support often takes days for a response. It manages members well — but all the other things that are important for engaging and communicating with members, such as events, email, and content are clunky and weak. In my opnion, the platform is not living up to its potential.

Pros

Attempts to be an all-in-one platform.
Integrated "content management system" (with limitations)
Strong support for one-to-many membership model (Main representative and sub-accounts)

Cons

Lack of support for conferences.
Rudimentary content management; editor is basic with limited functionality and confusing media manager/content editing
Too much upselling and not enough improvement occurring where it matters
YM oversells features that simply don't deliver on promises
Email editor lacks support for easy-to-create email templates and readable email
Confusing admin area. Organizational structure is confusing at best.
Antiquated URL structure for content pages
Very weak support for metatags and SEO
Forums are not useful

Kaylee
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, performs great, and great support!

Reviewed on 2019/10/02

The customer service is particularly amazing with YM. Questions are always answered quickly and...

The customer service is particularly amazing with YM. Questions are always answered quickly and fully. I've never had a single issue that wasn't fully explained or resolved. Those issues that couldn't be resolved were addressed by YM staff in full and oftentimes they would offer a workaround, which is incredibly helpful.

Pros

For association management, this product is the perfect function and price point. While some websites could maybe offer more graphically or fancy options, with non-profits this product helps provide the exact functionality needed as well as an ease of use to make updates and changes.

Cons

Sometimes the functions are hard coded (a lot of language on the forms or store purchases), but there is always a way to workaround the features that are hard coded, so we don't find it a severe issue, especially with the cost.

Tim
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Reporting in YM

Reviewed on 2021/09/24

Pros

I can easily pull up needed information to help make management decisions. I can also create reports that are useful to my specific needs in addition to good number of system generated reports that can be used as is or tweaked to my specific needs.

Cons

In the report section, the wealth of reports can be overwhelming. I find the ability to create reports to be cumbersome.

Response from Community Brands

Tim, thank you so much for the review! We are happy to hear that you and your team are able to easily create and run reports in YourMembership and that you find them insightful and useful.

Phindile
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

YourMembership, the software provider an association needs.

Reviewed on 2022/11/01

The overall experience has been amazing and a breath of fresh air in this world with so much work....

The overall experience has been amazing and a breath of fresh air in this world with so much work. It can take a load off of a person's shoulders.

Pros

YM has amazing features to keep the work easier to do and accommodating in terms of time and money. The events feature is what i like the most followed by the membership dues and online store.

Cons

Please improve the events with sessions section in terms of certification obtained after attending such. We should be able to distinguish who attended what session.

Stratton
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

YourMembership is decent when it actually works.

Reviewed on 2020/10/28

YourMembership staff is friendly and responsive, the features meet most of our needs but the site...

YourMembership staff is friendly and responsive, the features meet most of our needs but the site performance is awful.

Pros

It meets all of our basic needs for an association software management.

Cons

YourMembership has constant issues with performance or being outright down. We understand that there are going to always be issues that pop up when dealing with technology. The latest issue has lasted 3 days and for most of that time our website has been completely down.

Wendy
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

YM just "OK"

Reviewed on 2021/12/09

"Just OK" - will be looking for other AMS systems. Customer service very slow.

"Just OK" - will be looking for other AMS systems. Customer service very slow.

Pros

YM handles basic processes adequately. Multiple features.

Cons

Doesn't always "play well" with others. Email portion inadequate. Metrics ability lacking.

Response from Community Brands

Wendy, thank you for sharing this experience that your staff has had. YourMembership prides ourselves on helping you put your members first and because of this we put our customers first. Please check out the resource and training library we have for YM Clients: https://support.yourmembership.com/hc/en-us/articles/203158890

Charmayne
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

My opinion only

Reviewed on 2023/03/31

Using the system has been pretty good. It's the support that is terrible. Usually once you get a...

Using the system has been pretty good. It's the support that is terrible. Usually once you get a support person to speak with it has been very good.

Pros

I like most everything about YM. I would not have one specific thing at this time.

Cons

Support is terrible to get someone to answer your questions. At times I have waited months for assistance.

Whitney
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Small Association, preferred service

Reviewed on 2019/05/03

Pros

This is very user friendly and the customer support team is top-notch! The custom reports are simple to build, the directory searching and bulk email service is also quick and reliable. For the price, this system is great for a small non-profit organization to maintain all their membership information.

Cons

Some of the headers and fields are hard coded and can't be customized to your group. It's not as up-to-date as other systems...it's basic.

Karen
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 501–1 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Association Management made easy

Reviewed on 2018/06/20

Robust software that adjust to your needs. It is an association website which is wrapped around a...

Robust software that adjust to your needs. It is an association website which is wrapped around a database. With multiple modules to add as your needs expand, this software is the easiest way to handle all aspects of association management.

Pros

Your Membership is association management software that makes an administrator's job easy. From the step by step on boarding and training from the assigned specialist to follow up customer service and the yearly customer training conference, YourMembership helps its customers expand membership, maintain relationships with and communicate with their members.

Cons

Although they help you every step of the way to setting up your CRM and website, it does help if the team working on this has web, html and computer experience. This is best done by people who have the correct background.

Hanna
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Difficult for larger organizations

Reviewed on 2019/05/22

YourMembership is great for smaller organizations and is easy to manage. I find that now we are...

YourMembership is great for smaller organizations and is easy to manage. I find that now we are growing and would like to offer more bundle deals and promotions, it has been logistically difficult through YM.

Pros

I like the easy event set up and registration process.

Cons

Formatting pages is difficult for someone who does not have experience with the program.
We have difficulty having members lapse and come back to membership, registration becomes a nightmare.