YourMembership Reviews

Overall, I've been very pleased with YourMembership from initial introduction, through implementation, and into daily operations. I especially appreciated working with my Implementation Specialist, who not only guided me throughout the implementation but also spent the extra time to understand my work style to be sure her support set us up for success in the long term.

Not bad but we are looking for another product to be able to accommodate our needs we are currently use 2 other products in addition to YourMembership

Overall, we have been happy with the design team. There is room for improvement with our implementation specialist.

If you have a lot of time to invest in reading all the FAQs and/or How to's you will get along great with the customer service team.

YourMembership wasn't all bad, but accurate membership numbers are very important to my organization and this caused a headache monthly. Customer service wasn't instant, but I always got a call back within 48 hours. For us, the websites are pretty basic and outdated, unless we upgraded, which was an additional fee. It's very easy to use, but we experienced a few too many downtimes with the system. Overall, the software is good, but wasn't ideal for us.

This is the third membership platform we've set up for the same client. All have strengths and glaring weaknesses and YM is no exception. The reliability of mail delivery is questionable, and the content management system is in need of a significant overhaul. As a power user, YM makes it difficult and troublesome to suggest improvements; technical support often takes days for a response. It manages members well — but all the other things that are important for engaging and communicating with members, such as events, email, and content are clunky and weak. In my opnion, the platform is not living up to its potential.

I'm stuck with this until the yearly contract is up. The company I'm consulting for now to help them with their tech bought this years ago and had no idea how bad it is. While all other companies were updating their code and adding more URL friendly and SEO friendly links, this company just double downed on old software. It's brought down so much from their tech I'm not sure how theyre in business. We lost days of work because of their last hack and yet they have the nerve to almost double the price for next year.

Using YourMembership has helped our organization in so many ways. As we increased our levels of expertise and professionalism, YourMembership was able to keep up with us and show us new ways to display our organization in the best light. We were able to centralize nearly all facets of our organization.

Thanks to the help of the design and implementation teams, our members could locate the information they needed on our website more easily.

The customer support teams are the best I've ever worked with. I've yet to find a support representative that hasn't been able to assist me with a problem.

Working with YourMembership has been very informative. The amount of features that are already implemented are vastly. However, with so many features it can be difficult to learn these all on your own. I greatly appreciate the "chat with support" button that YourMembership has to have an quick and easy questions answered without wasting three hours looking for a button/feature that is right in front of me.

Your membership offers a user-friendly platform where you can keep all your member data in one place. Event registrations were easy for members to utilize and we had excellent history records of attendance. The onboarding went very smooth.

We are really looking at metrics now and it is easy to run reports and determine these metrics.

Overall, the experience with YourMembership is a little frustrating and difficult. The registration is very confusing to set-up and not straight forward. There are good features to it but I think it's more confusing than it needs to be.

"Just OK" - will be looking for other AMS systems. Customer service very slow.

I can't rave enough about your customer service reps. Today I spoke with [SENSITIVE CONTENT HIDDEN] about an issue that was deeply frustrating and limited my ability to create useful Group pages for our members (the problem was the way our site had been set up, so the fault was totally ours). He cut through my confusing explanation, understood what I was trying to do, and walked me through a solution quickly and with laughter. I've talked with [SENSITIVE CONTENT HIDDEN] in the past, and she was also exceptional. I don't remember the names of the other people I've spoken to, but every one of of them has been outstanding and deserves accolades. They are a real credit to your business.

There are a great many things that I really appreciate about the YourMembership platform.

There are a ton of features at your fingertips that can benefit your association that you probably hadn't thought of or previously hadn't had the ability to facilitate. Career Centers and integrated Blog and Forum platforms to Merchant Services and Event Management all residing in one space make it hard to argue that you were doing it all just as well before.

I'm not exactly an novice to website design and appreciate coding without a WYSIWYG editor, (What You See Is What You Get) but the ease of use for someone who has had limited exposure to website administration should be able to get the hang of things pretty quickly.

On the downside, YourMembership is a newer platform and still has some wrinkles. The team over there is definitely working to iron them out, but every once in a while you'll hit on something that hasn't been addressed before and there isn't currently a fix for it. Going into it though, you should probably expect that from a platform that is designed to be everything for everyone. Everyone has certain ways they like to do things or ideas on how things should be done, and at times, the YM platform has its own ideas and ways that you then have to adapt to accommodate.
So in conclusion, YourMembership has been a wonderful experience so far. We're an Association Management Company and handle multiple organizations so we have thrown all sorts of problems at YourMembership, and they've fielded all but the most finicky with relative ease and minimal cost. The individuals that I've interacted with have all been attentive, friendly and eager to help out. All that and they are constantly evolving with new feature pushes, better solutions for common problems and frequent fixes that keep everything feeling fresh and a bit exciting (that sounds lame and nerdy, but when a cool new feature comes out, I have a tendency to check it out right away). From switching between no less than 4 CMS platforms, 3 event management tools, and 3 Merchant Solutions providers to get things done, to only having to fiddle in YourMembership has been a huge sigh of relief. YourMembership has been good to us so far and I'd recommend giving it a go without hesitation.

Everything is under one platform.

The customer service is particularly amazing with YM. Questions are always answered quickly and fully. I've never had a single issue that wasn't fully explained or resolved. Those issues that couldn't be resolved were addressed by YM staff in full and oftentimes they would offer a workaround, which is incredibly helpful.

I've been using it for seven years now and it is a great product, very flexible, lots of great features.

YourMembership staff is friendly and responsive, the features meet most of our needs but the site performance is awful.