Booking Automation Reviews

BA offers an extremely wide, and growing, suite of features that make managing various properties a breeze. There is a learning curve but once you figure it out it’s a fantastic platform. Having used others that are easier to setup, the pay off with BA is that it works consistently. We tried other software and routinely had issues.

It’s a steep learning curve (that is still very worth it) but it is a steep one.

Amazing features
Very thoughtful functionality, you can tell this is designed by a property manager
Customer Support is excellent
Channel Manager & Linking is very simple

User Interface can have some improvement, but excellent customer support gets you through any trouble

Super customer care
You can reach out to them through live phone call with screen share, ticket , email or chat.

The system is bit hard to understand because they have lot of functionalities

This does just about everything that you should need it to. If you would like the application to provide a feature, it probably will, just wade through the manual or ask the team.

Being incredibly comprehensive does mean that it is quite a steep learning curve but I'm getting there. It's best just to jump in with just one property and see how that works.

Ease of use, and the ability to manage all my properties on one screen. I can set my rates, select which dates to make available, and organize cleanings across all properties.

What I like the least about this software is the occasional double booking, but that doesn't happen very often.

Easy and stable
I love the way it builds
I love the help support.

Some small function that still doesn't work
Like the auto action mailing that Doesn't send pictures, still, have to do it manually
And emails to customers from Airbnb still doesn't work

Amazing and smart product. I used different channel management programs but this one the winner.

A bit too sophisticated for my use. Having say that the customer service is always available

Our company is VacaRent and we own the website [SENSITIVE CONTENT HIDDEN] (an advertising site for vacation homes for rent as well as hotels and resorts)

Back in 2019 we decided we would include a property management platform along with a channel resource manager to our clients who list their properties on our site for free. We spent months evaluating numerous other PMS platforms and some of them were exceptional while others were difficult. Booking Automation continuously landed in the top spot for ease of use, technical support, and cost for features.

With their well documented API we were able to easily integrate the 2 platforms (theirs and ours) together allowing our clients to seamlessly upload and download new reservations as well as providing financial reports, triggered emails, channel management and much more.

Probably the feature that we were most amazed with was the click and drag interface for moving existing reservations around. No platform we reviewed had this feature and it was virtually assured from that moment on Booking Automation was the final choice.

It would be easy to say the onboarding is complicated as many others have written, but honestly we have removed all of this from the setup and made it simple to handle. In the end, we just assign a user ID and password and from there our clients only have to concern themselves with taking reservations and generating revenue. But yes, I will concede, when we first started out, it was complicated. Now... not so much.

Comprehensive and feature rich. A good software for businesses looking to grow and scale. Customer service and technical support was responsive and very helpful too.

Not much. Wish I could make use of all its other features.

The ease of different platforms working together and communicating between each other. The ability to edit reservation or listing info. Also ability to edit and visually see dates and units in the screen view. Hands on onboarding support is phenomenal as well as the ease.

At this time there are no cons. The only thing I would suggest is if you could import complete listings from active platforms into new ones

It works for single unit properties at a reasonable price

Design could do with a bit of a refresh, feels out of date. Not entirely intuitive.

Easy to maneuver and get used to. Having every other booking services in one makes it a lot easier and efficient.

I really don't have any cons using this service. Having the calendar sync is definitely an A plus approach.

Easy to use, excellent support, makes everything easier! Don't have anything else to say but you are making me type more...

A little robust for the average user to figure out, but they are great about helping. Don't have anything else to say but you are making me type more...

This is our 4th year of using booking automation, we have grown from just 10 properties to 50+ and we are thankful we found this gem. It is very advanced and robust software which is the reason we have been able to scale our operation. The functionality and flexibility of the product never cease to amaze me

It takes a while to learn about all the features of the software, 4 years later we are still discovering cool features we wish we found out earlier

- Flexible pricing
- Mobile-friendly
- Real time Channel manager
- Secure payment collection from guests
- Personalised communication with guests

- Not all lock system integrations have been setup yet (August Locks)
- With multiple log in accounts for our team, the main one is the only one that can be used to create new listings, would prefer all logins to allow this

I really like that it was easy to navigate after learning all the features. The charge automation feature is honestly my favourite function.

It takes a while to learn the platform, but it becomes easier over time

It’s is easy to use and much better value than my previous channel manager kigo.

It’s integration with Airbnb and BDC is very easy. When changing over it’s quite stressful and the support person walked me through the process and got it done in a day. I was live the whole time and doesn’t miss one booking.

I’m still not sur if there are any cons. I’m still understanding the extra person fee, I’d like to add to my own bookings but so far customer support has showed me what I needed.

What I love most about this booking software is the time it saves me. I'm very happy with using it and I look forward to keep using it. This booking software just brings me amazing value

I didn't find any cons dealing with this booking software. So far, so good.

I can View, review, cancel, update Scheduling, and managing all my booking in a page, its simple and user friendly, and updates me with all the changes

None, so far, i will add when i use the software over a year. As the time goes by, would like to see an updated vetsion

I love all the options and it gives me the best for my money

Nothing I can think of, it’s a great resource

my company team really liked the support from booking automation. They actually do the job for client to set up all listings and that makes it very much easy .
they are always available to help for any question or any guiding .
The best part of that is the channel manager that has integration to all rental pages .
if a person has listed his property in Air b n b , or booking.com or home away ,etc .. and lots of complication to take care bookings, I recommend booking automation to avoid any mistake in bookings and much more comfortablity ,since the host will have all his bookings from different places only in one master calendar .

perhaps the price is bit high and would be great if they consider discount or offer to their permanant customers .

I have to say that this tools is extremely powerful.
It can do almost anything you dream of!

Can be overwhelming at the beginning, but when you pass that, OMG what a change!

The functionality of different programs that are attached to BA. The program is overall flawless.

BA could be a bit more eye appealing on the website.

They have thought of every possible feature that can save you time while managing your short-term rentals. The dashboard page is my favorite is it summarizes everything I need to know in one place. The charge-automation feature is a huge time saver as well - it used to take me 3+ hours every night to charge all my booking.com and Expedia credit cards for my bookings. Now its only a few minutes.

Given all the features there is a bit of a learning curve. While the tool does everything well, it could use a face-lift to make it look nicer.

How easy the compatiblity was to utilize

Nothing not to like about this software