Daxko Operations

4.5 (124)
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Membership management software for non-profit organizations

Overall rating

4.5 /5
(124)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.5/5

91%
recommended this app
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124 Reviews

Nicholas
Nicholas
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A Competitive Data Organization Software

Reviewed on 2019/04/08

We at the YMCA use Daxko to check-in members, update their membership information and track...

We at the YMCA use Daxko to check-in members, update their membership information and track retention trends. Overall this software does the job well. I would recommend it and put in the top-running for anyone searching for database software.

Pros

Daxko has many different features that allow users and administrators to access different information about guests, track attendance trends, and provide accurate member/guest retention data.

Cons

Daxko can often be difficult to use, depending on what you're searching for. Sometimes, there are specific actions you must take when using the software that could be made easier with a few simple coding changes.

Pat
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pat's recommendations.

Reviewed on 2024/10/14

Where did you come up with that name? I like Daxko, it's better than our old data base. It links...

Where did you come up with that name? I like Daxko, it's better than our old data base. It links with our other computers in house. It would be nice to link up to other Y's who have Daxko too. Then you could have a nation wide database, but show in different colors so you know who is your local member and who is nationwide member, visiting at this branch.

Pros

Like the photo area that is nice to put a decent photo to the information. Like the rows photos and being able to look back quickly for members to get information. When signing up members for an event (like swim lanes) you can click on all available to see where there is an open event. Like that the sign in area sings happy birthday to members. Also I like our check in area where you can see an enlarged photo of the member and any reservations they may have that day.

Cons

Would like the system to stay open longer. If you are not actively using the files it signs you out for security and you have to log in again. Also do not like having to change your password so often. Once every year would be ok. Don't like having to put youth members in without a adult's information. This is a pain.

Cecil
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to Use and gets the job done!

Reviewed on 2024/07/28

Easy of Use and finally stores the data well.

Easy of Use and finally stores the data well.

Pros

Easy to use and stores the data. I like that you can paste the photo in.

Cons

When running the listing of who has already checked in, it would be nice to have a sort option. Prefer to see sorted by newest checkin.
When an update is done, show a small list of changes.

Response from Daxko

Hi Cecil - Thanks for taking the time to provide your experience on using Daxko Operations. I'll be sure to pass along your feedback on the attendance tracker feature to the product team!

Ender
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Daxko - User-Friendly and Simple!

Reviewed on 2024/10/14

Overall, Daxko is user-friendly, meets our needs perfectly, and is easy to navigate. I would...

Overall, Daxko is user-friendly, meets our needs perfectly, and is easy to navigate. I would absolutely recommend this product to others in search of a good database host.

Pros

I enjoy how easy it is to find the information I need. Daxko is easy to navigate and learn, but it's also simple to search information in the database.

Cons

The only thing I wish was better is on my end; I wish the site loaded faster.

Response from Daxko

Hi Ender - I appreciate you taking the time to provide your experience with Daxko and will be sure to pass back your feedback on site load times to the product team.

Sarah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Member Management Made Easy

Reviewed on 2024/06/27

I have very much enjoyed Daxko Operations as our member management system and hope to do so for a...

I have very much enjoyed Daxko Operations as our member management system and hope to do so for a very long time. I have seen many great improvements over even just the past year and look forward to see how it adapts and improves in the future.

Pros

Daxko Operations is a very intuitive system when it comes to member management. The member profiles are arranged well and information is where it makes sense to be. I appreciate the updates - constant improvement - and the knowledge articles when I am trying to figure something new out or how to make something happen.

Cons

The program setup and registration could be improved - most troubleshooting calls I get from our members is help getting into their online accounts and getting registered. While I understand it well, I frequently find myself explaining the process, which can be lengthy, to new members or community.

Response from Daxko

Hi Sarah!

Thank you for providing feedback about Daxko Operations. We’re glad to hear you enjoy our member management system and appreciate the improvements over the past year. I also appreciate your feedback on the regisration often being lengthy. If you haven't already, I encourage you to check out the new Child Profile Daxko launched this spring. This new feature helps reduce some questions in event registration and removes repetitive questions when a member registers for multiple programs.

Josh
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Navigating with ease...

Reviewed on 2024/10/14

Overall, I enjoy Daxko Operations and the support the system gives in doing my job. Whether signing...

Overall, I enjoy Daxko Operations and the support the system gives in doing my job. Whether signing up new members, registering for programs, or financial reconciliations.

Pros

I like the ease of navigating through Daxko Operations. Once learning the program, the ease of navigating the site makes my job so much easier when it comes to doing what I need to get done.

Cons

Initially, learning where each action that I needed to take was difficult, but after learning the system with repetition, it made it much easier to complete the tasks.

Chelsea
Overall rating
  • Industry: 2128
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

DAXKO Operations for the win!

Reviewed on 2024/10/07

Overall, I have used DAXKO Operations for over 10 years. It holds a lot of info right at your...

Overall, I have used DAXKO Operations for over 10 years. It holds a lot of info right at your fingertips, is easily accessible, and I know it well.

Pros

Holds lots of info at your fingertips, can be accessed from my desktop, off site on my laptop, or from my phone while I'm everywhere

Cons

Sometimes it has too many clicks to get to where you need to be, also going "back" takes you all the way out sometimes... like while printing info sheets for kids in After SChool

Response from Daxko

Hi Chelsea - I'm glad to hear that Daxko Operations is solving a lot of your day to day needs! There will be some exciting changes coming to the platform in the near future that should improve your experience working with the childcare features.

Sean
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User-Friendly

Reviewed on 2024/10/16

My Overall experience with Daxko has been great. I have been using Daxko now for about 10 years and...

My Overall experience with Daxko has been great. I have been using Daxko now for about 10 years and I have never really had any problems with it.

Pros

Daxko is very user-friendly and very responsive

Cons

I can't think of anything that I don't like about Daxko

Response from Daxko

Hi Sean - thanks for providing this feedback! We're glad to hear that our platform has been able to serve your members for over 10 years!

Dawn
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Daxko Functions

Reviewed on 2024/10/07

It has been a very positive experience.

It has been a very positive experience.

Pros

I love how easy it is to find a member and the new sub-roster function.

Cons

I would like to see a function that allows you to remove old state contracts and adjust billing without having to un-enroll and re-register the child.

Adrian
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Daxko is Adaptable and Responsive

Reviewed on 2024/10/30

Overall I have had a positive experience with Daxko Operations. It is meets my needs 99% of the...

Overall I have had a positive experience with Daxko Operations. It is meets my needs 99% of the time. It also changes to improve my user experience.

Pros

The relatively fast response to the needs of our organization and clear communication about upcoming changes.

Cons

Getting rosters for events is a little tricky and I wish there was a photo roster of past member access logs. This would help when trying to identify a guest by appearance in the event of an incident where they have not or cannot give their own name

Bob
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

The customer information management standard at the Y

Reviewed on 2024/07/27

Daxko is constantly working to evolve and improve the product. It serves our purpose well, and we...

Daxko is constantly working to evolve and improve the product. It serves our purpose well, and we are able to train new employees in its use with relative ease.

Pros

Daxko is a powerful tool for gathering information and keeping track of relationships with members over time.

Cons

I would like to see a more robust search function. Keywords, hashtags, advanced search abilities that can drill deeper than what is currently available.

Natasha
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product, but it has to be USED

Reviewed on 2024/03/05

I do enjoy it. If you use all the features - it's a great product.

I do enjoy it. If you use all the features - it's a great product.

Pros

I do like the ease of finding the reports I need - but sometimes it takes a bit to find tehm.

Cons

I have worked with Daxko now for over 20 years - - customer service is lacking.

Henry
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Use of Daxko

Reviewed on 2024/06/30

I think that over all it has been very easy to use and the problems that we have had were corrected

I think that over all it has been very easy to use and the problems that we have had were corrected

Pros

Once it is set up the program is very easy to use and train others into using

Cons

Some of the format that the recodes are kept in could be made to be a little more user friendly.

Response from Daxko

Hi Henry! Thank you for providing feedback about Daxko. We’re glad to hear that overall it has been easy to use and that the issues you encountered were corrected. It’s great to know that once set up, the program is user-friendly and easy to train others on.

Carrie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great System

Reviewed on 2024/07/29

Pros

Daxko Operations is very easy to use. The help feature is great when you do not know how to do things.

Cons

The cash management system can be confusing.

Response from Daxko

Hi Carrie - We appreciate you taking time to review Daxko Operations! We’re glad to hear you find the system easy to use and have recorded your feedback on the cash management system.

ashley
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Wellness center mgr

Reviewed on 2024/08/12

I have had a really good experience using daxko over the last four years.

I have had a really good experience using daxko over the last four years.

Pros

I like how easy it is to use. And when there is an issue, it is resolved really quick.

Cons

I cant really think of anything. Daxko is pretty user friendly.

Barbara
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Works well

Reviewed on 2024/03/06

From the accounting world I came from, we used a business version of Quickbooks. This is way...

From the accounting world I came from, we used a business version of Quickbooks. This is way different but is very effective.

Pros

Has become more user friendly over the last 5 years. System is consistent and reliable, very few outages or lengthy waits for the system to come back up.

Cons

Limited edit rights after posting a transaction.

Response from Daxko

Hi Barbara - thank you so much for taking the time to leave this feedback! We're glad to hear that you find Daxko improving the user experience since onboarding. I am curious to hear more about what type of items you would be interested in editing after a transaction has been posted. If you don't mind shooting an email to [email protected] with "ATTN Rachel Haney" in the subject line to kickstart that conversation. Thanks!

Alexis
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Daxko Operation

Reviewed on 2024/05/08

Pros

Is simple and organized once you get used to it.

Cons

Some aspects of setting up memberships can be quite complicated

Farrah
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Change was worth it!!!

Reviewed on 2024/05/08

Pros

Ease of navigation, member engaging and visually so much better

Cons

merges and moves are not instantaneous,

Elijah
Overall rating
  • Industry: Facilities Services
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good system just looks outdated

Reviewed on 2024/08/05

Good, it works great and is easy to use but after a while its hard to look at.

Good, it works great and is easy to use but after a while its hard to look at.

Pros

Easy to understand, easy to use and maneuver

Cons

The UI i just looks outdated. maybe like add more customizable features

Response from Daxko

Hi Elijah - thank you for taking the time to provide your feedback. We're glad to hear Daxko is easy to use and be on the lookout for some exciting UI changes coming to Daxko in the new future!

Caleb
Overall rating
  • Industry: Philanthropy
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

CMartin review

Reviewed on 2024/08/14

Pros

everything is cut and dry and easy to follow

Cons

step by step procedures instead of one scroll-down window to register

Alyssa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use

Reviewed on 2024/07/11

Pros

I like that you can easily see the appointments for the day.

Cons

One thing that is confusing from the YMCA standpoint is that there are multiple reservations an area can have and I wish that there was a box you could check for area reservations if you specifically wanted to see that.

tim
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ease of use

Reviewed on 2024/03/08

the overall is absolutely fine. i just don't like it aske me to verify who i am after i have...

the overall is absolutely fine. i just don't like it aske me to verify who i am after i have already verified who I am

Pros

i think once you get the hang of it, you find it is actually very simple to use !

Cons

there are so many different passwords, logging in! and makes you sign in twice .. what is that

Lisa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

New upgrade not as easy for users.. I hope it was made easier for your programmers at least.

Reviewed on 2022/10/27

Daxko is a good product. I like that it still has the pencil (edit) feature as that assists in...

Daxko is a good product. I like that it still has the pencil (edit) feature as that assists in training new personal. As I have been with this YMCA for over 20 years..and been through a few changesand difference software ,I do like this one best.

Pros

Everything I need to do with an existing member is still there. just takes longer to find

Cons

the software loads more slowly. Still having trouble locating what I want , but I know its there somewhere. Since the upgrade the member photos have gotten smaller and even seem stretched wider.. We do not need a frame around them. We need to see who they are as some teens/guests try to sneak in as existing members. In case of an emergency I will have trouble finding the member on work out floor or class using that tiny photo.( yes I have enlarged my screen)

Amieris
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 4.0 /10

Inflexible Billing Software

Reviewed on 2022/01/23

My organization uses Daxko software for childcare billing, health and wellness gym members, we have...

My organization uses Daxko software for childcare billing, health and wellness gym members, we have Daxko Engage, Mobile, and Operations. It will be my suggestion that when the terms for these contracts end to not renew.

It would be better to have 4 different systems that can talk to one another, than one inflexible bohemeth limiting what we can do.

Pros

There is a pretty in depth help website, customer service is responsive, and the concierge support services are overall very beneficial to learning the system.

Cons

Overall, I find Daxko to be a cumbersome software to learn and onboard new members on our team with, moreover, it is an inflexible system for tagging, organizing, and pulling member data. The software itself does not hold data so it is difficult to look back on metrics a year (or sometimes) a few months later. We have to buy additional software systems to do what Daxko cannot do- which adds to cost. The years long contract agreements, means you have to get used to (and build systems around) something that is just not working well (or pay out the contract- not feasible for a nonprofit)

To get in depth customer support, you have to pay for concierge package with their team (who are very nice and kind people). Nevertheless, we wanted to delete a large batch of inactive club members out of our system, and there was no easy way to do that, we reached out costumer support and they sent us a price estimate of hundreds of dollars.

Unless you have a team committed to never turning over, learning the system in and out, and making airtight systems around it- it would not be my first choice.

Melissa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Daily user for the last 4 + years

Reviewed on 2022/10/25

Easy to use wish all daxko products worked together well

Easy to use wish all daxko products worked together well

Pros

Easy to use and to train others to use.

Cons

The changes and moving of key features I use daily has slowed us down a lot.