7 reviews

BOSS811

BOSS811 - A Cloud based One Call Ticket Management Solution

4,6 /5 (7 reviews) Write a Review!

Overall rating

4,6 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
7 reviews
Ronald B.
Overall rating
  • Industry: Government Administration
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A vendor that understands their customers

Reviewed on 2020/08/12

We have solved a complicated ticketing process and simplified for our locators in 4 separate divisions. We use the product for Traffic, Electric, Water and Streets. The product has simplified the work load and we have been able to reduce licensing costs incurred from other software vendors.

Pros

The flexibility of the product is outstanding. We use the application for all sorts of processes and tracking of inventory. The product has been reliable and we are very dependent on the functions it provides to our enterprise.

Cons

The process to update GIS base data could be a little more streamlined.

Glenn S.
Overall rating
  • Industry: Utilities
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

BOSS811

Reviewed on 2020/08/17

Great product, they just did not win the bid this time.

Pros

Great prices to start. Easy to use with our GIS maps.

Cons

Loved the product but they were not the low bid on service award.

Tim H.
Overall rating
  • Industry: Utilities
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BOSS 811 Review from one utility manager

Reviewed on 2020/08/13

Simply being able to see where my Locators are in real time and what tickets they are currently working. This alone makes the job of the manager a whole lot easier.

Pros

The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless. The real time tracking and integration with map services (layers) in the map window was a game changer for us. We have several layers we use that include water, sanitary, recycled water. Updates to the layers are done in ArcGIS and seamlessly, effortlessly appear on the BOSS811 interactive map. This ensures our Locators always have the most current information when in the field.

Cons

To be honest, I cannot think of any Cons. I hope BOSS811 keeps their focus on continuing innovation. Well done!

Jason D.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good software for managing tickets

Reviewed on 2020/08/13

I couldnt be more impressed with this software. Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.

Pros

We have several utilities that marked in our organization and never had one place to organize and review the ticket management process. This has allowed us to manage our tickets with ease.

Cons

I am very pleased with everything about this product. We will be purchasing a new asset management and work order system soon that I will be interested to see how this integrates with it. For now, it works great as a stand alone tool for us.

Aaron L.
Overall rating
  • Industry: Utilities
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BOSS811 Locating Software- Great Product

Reviewed on 2020/08/19

BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

Pros

Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.

Cons

The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.

Randy Y.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BOSS811

Reviewed on 2020/08/07

Pros

Ease of configuration. Saving staff hours in the future.

Cons

Haven't found anything that is negative to report.

Anthony P.
Overall rating
  • Industry: Utilities
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sets the bar for all other software

Reviewed on 2020/08/12

Positive.

Pros

Ease of use across devices. Our field staff access the software on mobile devices and laptops and are able to seamless receive their work assignments and attach photos for administrative purposes. When evaluating other software, I now compare it's ease of use and features to BOSS811.

Cons

I have experienced no negative aspects from BOSS811.