BOSS811 Reviews

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51 Reviews

- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use and administer product
Reviewed on 2023/12/07
Pros
Boss811 is very simple to set up. It's a no-code solution for anyone to set up assignment rules in just minutes.
Cons
The reporting customization needs more help. We're always wanting to see up-to-date live reports that I can create very quickly and easily and be able to download as CSV.
Alternatives Considered
UtiliSphere- Industry: Utilities
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extremely Helpful Tool for both damage prevention and public awareness
Reviewed on 2024/12/18
I oversee the data, 811 centers and related aspects of our damage prevention and public awareness...
I oversee the data, 811 centers and related aspects of our damage prevention and public awareness efforts. The BOSS811 system makes my job easier, allows me to stay organized and in compliance. We had function requests such as tickets near me feature and enhancing the manifest - the team was able to create that quickly and it performs very well.
Pros
The 811 ticket management system allows us to route tickets efficiently, adjust routing rules as needed. The reports are a daily tool for our team, and we are now using the documents feature for several tasks across various departments.
Cons
We have had a great experience all year, and no issues.
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A step in the right direction
Reviewed on 2024/11/20
Good. Eliminated recurring charges for landlines, fax machine and supplies.
Good. Eliminated recurring charges for landlines, fax machine and supplies.
Pros
It was nice to no longer be dependent on fax machines, land line service, or fax internet services.
Cons
While Boss811 offers custom reporting, for a fee, the finished reports never worked as advertised. As a customer with more than one structure to protect, having a report that includes accurate data organized by structure would save my employee's time. For regulatory purposes, our organization needs to be able to provide data for each individual structure so employees have to collect that data manually.
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thrilled to be apart of the BOSS811 team
Reviewed on 2024/11/19
We have been thrilled with our experience with BOSS811, their team has been so understanding of our...
We have been thrilled with our experience with BOSS811, their team has been so understanding of our communities needs and has worked with us each step of the way to achieve our goals.
Pros
What I like most about BOSS811 is how easy it is to use, we are a larger community who receives a large amount of PA One Call tickets and this software allows us to manage them efficiently, allow us to stay in compliance with regulations.
Cons
I have not found a feature on BOSS811 that I don't find usefull.
- Industry: Utilities
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BOSS 811, it works great for my team
Reviewed on 2023/12/08
Great experience, easy to work with the team at BOSS811
Great experience, easy to work with the team at BOSS811
Pros
Easy to use, reliable, and has mad out VA811 ticket management seamless
Cons
No real cons, we have requested features that we had a desire and need for. BOSS always listened and delivered what they were able to.
- Industry: Utilities
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Large Gas and Electric Utility loves using Boss811
Reviewed on 2024/11/20
Everyone from Boss811 wants to help us and deliver an excellent product. Our users are all big fans...
Everyone from Boss811 wants to help us and deliver an excellent product. Our users are all big fans of the product and know we can rely on the system to work exactly the way we created it.
Pros
My favorite part of Boss811 is the Map view. It allows users the ability to see plotted tickets on a map colored by due date if that is your preference. This has been visually intuitive for all new users and supervisors.
Cons
As an admin, I would want the ability to view/change someone's profile without copying their dashboard to another profile.
- Industry: Government Relations
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Boss is BOSS!!!
Reviewed on 2024/11/23
I am a supervisor and work closely with the locaters and am using the Boss system daily
I am a supervisor and work closely with the locaters and am using the Boss system daily
Pros
I like how easy it is to use and interact with our software
Cons
they have fixed the issues that we had in the beginning and I really don't have anything bad to say
- Industry: Utilities
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend
Reviewed on 2024/11/19
So far my Experience has been an enjoyable one.
So far my Experience has been an enjoyable one.
Pros
Easy to learn, help desk responsiveness. Suggestions are implemented as requested.
Cons
At this time I can not think of any. If I think of something, I’ll let you know.
Alternatives Considered
Kahoot!Reasons for Switching to BOSS811
Cost, ease of use help desk responsiveness- Industry: Utilities
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
CNP Admin Review
Reviewed on 2024/11/21
My experience with the Boss 811 software & team overall has been a positive one.
My experience with the Boss 811 software & team overall has been a positive one.
Pros
I enjoy the ease in searching for tickets with keywords.
Cons
The lack of customization for the dashboard. Having the option of setting up different dashboards and arranging widgets without restrictions would be a nice addition. I also would like widgets capable of giving me results for a more advanced search. The prebuilt widgets limit what I can use the dashboard for.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Boss811 is the boss.
Reviewed on 2024/11/20
Great experience overall. Would highly recommend for anyone in the industry.
Great experience overall. Would highly recommend for anyone in the industry.
Pros
Great platform to share vital workplace information.
Cons
Could possibly re-work the interface to be a little more sleek and user-friendly
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Boss811 Rocks!
Reviewed on 2024/11/19
Pros
Boss811 has helped us streamline our business efficiencies tremendously. We wished that we had heard of the company even sooner! The user friendliness and ability to transfer locates directly to another user and not sending back to the office was a huge benefit for us. Overall, no complaints here and best company decision we have made in a long time. The transition to the new system was a fairly easy process as well.
Cons
No cons that we cannot live with, especially given where we were coming from with the old system.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2024/11/20
I use BOSS811 on a daily basis to manage locate tickets and workflow
I use BOSS811 on a daily basis to manage locate tickets and workflow
Pros
Ease of use and reliability is unparalleled
Cons
Nothing comes to mind, great product all the way around
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BOSS811 is a breakthrough
Reviewed on 2024/11/22
BOSS811 has greatly improved our workflow and record keeping for performing our locating efforts.
BOSS811 has greatly improved our workflow and record keeping for performing our locating efforts.
Pros
The customizable interface has allowed us to personalize it to fit our needs
Cons
We had a glitch with our setup which resulted in lost tickets over the course of two days. However, they worked to resolve the situation as quickly as possible.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Boss team is great to work with.
Reviewed on 2024/11/20
The Boss team is extremely helpful and responds quickly.
The Boss team is extremely helpful and responds quickly.
Pros
The system is user-friendly, and the staff is very helpful.
Cons
There are several ways to run ticket reports, and sometimes the numbers may be slightly inaccurate, possibly due to user error.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
BOSS811 Review
Reviewed on 2024/11/25
I would recommend BOSS811 to anyone on the fence. Give it a try.
I would recommend BOSS811 to anyone on the fence. Give it a try.
Pros
As a COOP, we get a lot of locates. BOSS811 sorts the fiber from the electric so I do not have to comb through everything on the electric side.
Cons
Sometimes the app can be clunky but it does have Android and Apple versions.
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service
Reviewed on 2024/11/20
Fantastic experience, Great staff that is full of knowledge about the 811 process
Fantastic experience, Great staff that is full of knowledge about the 811 process
Pros
Easy to use, great customer service Highly recommend
Cons
Nothing, It has been a pleasure to work with this company.
- Industry: Utilities
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution
Reviewed on 2024/11/20
Pros
Ease of access. Easily access and understand the data
Cons
Sometimes the filtering options feel a little clunky
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend BOSS811
Reviewed on 2024/11/20
BOSS811 has greatly streamlined the complicated MissDig reporting process.
BOSS811 has greatly streamlined the complicated MissDig reporting process.
Pros
Ease of use for employees who are not very tech savvy.
Cons
When something goes wrong, trying to determine if it's on the MissDig end or BOSS811.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Win for Boss
Reviewed on 2024/11/20
Simple to use interface which makes it easy to navigate.
Simple to use interface which makes it easy to navigate.
Pros
The integration with ArcGIS which helps GIS integrate its maps.
Cons
The inability to prevent somebody from reopening a ticket by simply replying to email. It would nice if when you close a ticket, that after 24 hours it can’t be opened again by somebody saying “thanks” on email reply and only by forcing a person to create new ticket.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Would Recommend for 811 Solutions
Reviewed on 2024/11/19
Overally it has been positive and I appreciate how helpful BOSS support is.
Overally it has been positive and I appreciate how helpful BOSS support is.
Pros
It is user friendly and customer support is always helpful
Cons
We had an issue where our data was lagging and it took multiple months to resolve.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Replaced our internal ticket tracking with BOSS811. Glad we did.
Reviewed on 2023/12/07
We had invested thousands trying to get our internal Ticket Management System updated. The...
We had invested thousands trying to get our internal Ticket Management System updated. The project was over a year behind and well over budget. We pulled the plug on the programmer and went with Boss811 instead. Should have done it a year earlier.
Pros
Has all the features you will probably ever need plus a lot that you may not need today, but may need in the future. Our field personnel love it.
Cons
It would be nice if Boss811 included property lines, such as are available with the Regrid app. Had a few hits lately where either the excavator or our locator "assumed" where the property ended and they were wrong on tickets saying "Locate Entire Property". We are using the Regrid (free) app when we need to, but if Boss811 could use the same property line database, it could show property lines in the ticket map.
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2023/12/20
overall BOSS811 has been great and allowed me to administer the Town's utilities and protect them...
overall BOSS811 has been great and allowed me to administer the Town's utilities and protect them from over 600 permitted activities per year
Pros
ease of use, set up was easy, customer service is great and timely
Cons
more flexibility in search functions
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Boss 811 for locating
Reviewed on 2023/12/07
Pros
It is a great utility locate ticket management software
Cons
I haven't found anything I don't like about it
- Industry: Political Organization
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ease of using system
Reviewed on 2024/11/19
At first, I was apprehensive but once I started using the system and became familiar I realized it...
At first, I was apprehensive but once I started using the system and became familiar I realized it was easy to use
Pros
The system was convenient and easy to use
Cons
After getting use to the system I did not find any problems
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best ticket management
Reviewed on 2023/12/07
Pros
Very simple to use, excellent customer support.
Cons
No complaints at all, BOSS811 handles all of our ticket needs.