BOSS811

4.8 (51)
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BOSS811 - A Cloud based One Call Ticket Management Solution

Overall rating

4.8 /5
(51)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.8/5

98%
recommended this app
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51 Reviews

Travis
Travis
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy to use and administer product

Reviewed on 2023/12/07

Pros

Boss811 is very simple to set up. It's a no-code solution for anyone to set up assignment rules in just minutes.

Cons

The reporting customization needs more help. We're always wanting to see up-to-date live reports that I can create very quickly and easily and be able to download as CSV.

Alternatives Considered

UtiliSphere
Tracey
Overall rating
  • Industry: Utilities
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Extremely Helpful Tool for both damage prevention and public awareness

Reviewed on 2024/12/18

I oversee the data, 811 centers and related aspects of our damage prevention and public awareness...

I oversee the data, 811 centers and related aspects of our damage prevention and public awareness efforts. The BOSS811 system makes my job easier, allows me to stay organized and in compliance. We had function requests such as tickets near me feature and enhancing the manifest - the team was able to create that quickly and it performs very well.

Pros

The 811 ticket management system allows us to route tickets efficiently, adjust routing rules as needed. The reports are a daily tool for our team, and we are now using the documents feature for several tasks across various departments.

Cons

We have had a great experience all year, and no issues.

James
Overall rating
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A step in the right direction

Reviewed on 2024/11/20

Good. Eliminated recurring charges for landlines, fax machine and supplies.

Good. Eliminated recurring charges for landlines, fax machine and supplies.

Pros

It was nice to no longer be dependent on fax machines, land line service, or fax internet services.

Cons

While Boss811 offers custom reporting, for a fee, the finished reports never worked as advertised. As a customer with more than one structure to protect, having a report that includes accurate data organized by structure would save my employee's time. For regulatory purposes, our organization needs to be able to provide data for each individual structure so employees have to collect that data manually.

Josh
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thrilled to be apart of the BOSS811 team

Reviewed on 2024/11/19

We have been thrilled with our experience with BOSS811, their team has been so understanding of our...

We have been thrilled with our experience with BOSS811, their team has been so understanding of our communities needs and has worked with us each step of the way to achieve our goals.

Pros

What I like most about BOSS811 is how easy it is to use, we are a larger community who receives a large amount of PA One Call tickets and this software allows us to manage them efficiently, allow us to stay in compliance with regulations.

Cons

I have not found a feature on BOSS811 that I don't find usefull.

Justin
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BOSS 811, it works great for my team

Reviewed on 2023/12/08

Great experience, easy to work with the team at BOSS811

Great experience, easy to work with the team at BOSS811

Pros

Easy to use, reliable, and has mad out VA811 ticket management seamless

Cons

No real cons, we have requested features that we had a desire and need for. BOSS always listened and delivered what they were able to.

Felix
Overall rating
  • Industry: Utilities
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Large Gas and Electric Utility loves using Boss811

Reviewed on 2024/11/20

Everyone from Boss811 wants to help us and deliver an excellent product. Our users are all big fans...

Everyone from Boss811 wants to help us and deliver an excellent product. Our users are all big fans of the product and know we can rely on the system to work exactly the way we created it.

Pros

My favorite part of Boss811 is the Map view. It allows users the ability to see plotted tickets on a map colored by due date if that is your preference. This has been visually intuitive for all new users and supervisors.

Cons

As an admin, I would want the ability to view/change someone's profile without copying their dashboard to another profile.

Tod
Overall rating
  • Industry: Government Relations
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Boss is BOSS!!!

Reviewed on 2024/11/23

I am a supervisor and work closely with the locaters and am using the Boss system daily

I am a supervisor and work closely with the locaters and am using the Boss system daily

Pros

I like how easy it is to use and interact with our software

Cons

they have fixed the issues that we had in the beginning and I really don't have anything bad to say

Jim
Overall rating
  • Industry: Utilities
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 2024/11/19

So far my Experience has been an enjoyable one.

So far my Experience has been an enjoyable one.

Pros

Easy to learn, help desk responsiveness. Suggestions are implemented as requested.

Cons

At this time I can not think of any. If I think of something, I’ll let you know.

Alternatives Considered

Kahoot!

Reasons for Switching to BOSS811

Cost, ease of use help desk responsiveness
Lee
Overall rating
  • Industry: Utilities
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

CNP Admin Review

Reviewed on 2024/11/21

My experience with the Boss 811 software & team overall has been a positive one.

My experience with the Boss 811 software & team overall has been a positive one.

Pros

I enjoy the ease in searching for tickets with keywords.

Cons

The lack of customization for the dashboard. Having the option of setting up different dashboards and arranging widgets without restrictions would be a nice addition. I also would like widgets capable of giving me results for a more advanced search. The prebuilt widgets limit what I can use the dashboard for.

Kevin M.
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Boss811 is the boss.

Reviewed on 2024/11/20

Great experience overall. Would highly recommend for anyone in the industry.

Great experience overall. Would highly recommend for anyone in the industry.

Pros

Great platform to share vital workplace information.

Cons

Could possibly re-work the interface to be a little more sleek and user-friendly

Cody
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Boss811 Rocks!

Reviewed on 2024/11/19

Pros

Boss811 has helped us streamline our business efficiencies tremendously. We wished that we had heard of the company even sooner! The user friendliness and ability to transfer locates directly to another user and not sending back to the office was a huge benefit for us. Overall, no complaints here and best company decision we have made in a long time. The transition to the new system was a fairly easy process as well.

Cons

No cons that we cannot live with, especially given where we were coming from with the old system.

Mike
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2024/11/20

I use BOSS811 on a daily basis to manage locate tickets and workflow

I use BOSS811 on a daily basis to manage locate tickets and workflow

Pros

Ease of use and reliability is unparalleled

Cons

Nothing comes to mind, great product all the way around

Ian
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BOSS811 is a breakthrough

Reviewed on 2024/11/22

BOSS811 has greatly improved our workflow and record keeping for performing our locating efforts.

BOSS811 has greatly improved our workflow and record keeping for performing our locating efforts.

Pros

The customizable interface has allowed us to personalize it to fit our needs

Cons

We had a glitch with our setup which resulted in lost tickets over the course of two days. However, they worked to resolve the situation as quickly as possible.

Eddie
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Boss team is great to work with.

Reviewed on 2024/11/20

The Boss team is extremely helpful and responds quickly.

The Boss team is extremely helpful and responds quickly.

Pros

The system is user-friendly, and the staff is very helpful.

Cons

There are several ways to run ticket reports, and sometimes the numbers may be slightly inaccurate, possibly due to user error.

Eric
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BOSS811 Review

Reviewed on 2024/11/25

I would recommend BOSS811 to anyone on the fence. Give it a try.

I would recommend BOSS811 to anyone on the fence. Give it a try.

Pros

As a COOP, we get a lot of locates. BOSS811 sorts the fiber from the electric so I do not have to comb through everything on the electric side.

Cons

Sometimes the app can be clunky but it does have Android and Apple versions.

Michael
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service

Reviewed on 2024/11/20

Fantastic experience, Great staff that is full of knowledge about the 811 process

Fantastic experience, Great staff that is full of knowledge about the 811 process

Pros

Easy to use, great customer service Highly recommend

Cons

Nothing, It has been a pleasure to work with this company.

Tim
Overall rating
  • Industry: Utilities
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great solution

Reviewed on 2024/11/20

Pros

Ease of access. Easily access and understand the data

Cons

Sometimes the filtering options feel a little clunky

Sheryl
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend BOSS811

Reviewed on 2024/11/20

BOSS811 has greatly streamlined the complicated MissDig reporting process.

BOSS811 has greatly streamlined the complicated MissDig reporting process.

Pros

Ease of use for employees who are not very tech savvy.

Cons

When something goes wrong, trying to determine if it's on the MissDig end or BOSS811.

Jim
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Win for Boss

Reviewed on 2024/11/20

Simple to use interface which makes it easy to navigate.

Simple to use interface which makes it easy to navigate.

Pros

The integration with ArcGIS which helps GIS integrate its maps.

Cons

The inability to prevent somebody from reopening a ticket by simply replying to email. It would nice if when you close a ticket, that after 24 hours it can’t be opened again by somebody saying “thanks” on email reply and only by forcing a person to create new ticket.

Myra
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Would Recommend for 811 Solutions

Reviewed on 2024/11/19

Overally it has been positive and I appreciate how helpful BOSS support is.

Overally it has been positive and I appreciate how helpful BOSS support is.

Pros

It is user friendly and customer support is always helpful

Cons

We had an issue where our data was lagging and it took multiple months to resolve.

Phil
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Replaced our internal ticket tracking with BOSS811. Glad we did.

Reviewed on 2023/12/07

We had invested thousands trying to get our internal Ticket Management System updated. The...

We had invested thousands trying to get our internal Ticket Management System updated. The project was over a year behind and well over budget. We pulled the plug on the programmer and went with Boss811 instead. Should have done it a year earlier.

Pros

Has all the features you will probably ever need plus a lot that you may not need today, but may need in the future. Our field personnel love it.

Cons

It would be nice if Boss811 included property lines, such as are available with the Regrid app. Had a few hits lately where either the excavator or our locator "assumed" where the property ended and they were wrong on tickets saying "Locate Entire Property". We are using the Regrid (free) app when we need to, but if Boss811 could use the same property line database, it could show property lines in the ticket map.

Mark
Overall rating
  • Industry: Government Administration
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2023/12/20

overall BOSS811 has been great and allowed me to administer the Town's utilities and protect them...

overall BOSS811 has been great and allowed me to administer the Town's utilities and protect them from over 600 permitted activities per year

Pros

ease of use, set up was easy, customer service is great and timely

Cons

more flexibility in search functions

Anthony
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Boss 811 for locating

Reviewed on 2023/12/07

Pros

It is a great utility locate ticket management software

Cons

I haven't found anything I don't like about it

Homer
Overall rating
  • Industry: Political Organization
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ease of using system

Reviewed on 2024/11/19

At first, I was apprehensive but once I started using the system and became familiar I realized it...

At first, I was apprehensive but once I started using the system and became familiar I realized it was easy to use

Pros

The system was convenient and easy to use

Cons

After getting use to the system I did not find any problems

Matt
Overall rating
  • Industry: Computer & Network Security
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best ticket management

Reviewed on 2023/12/07

Pros

Very simple to use, excellent customer support.

Cons

No complaints at all, BOSS811 handles all of our ticket needs.