Great technology with so many different options !
Easy API for integration with other systems.
Great documentation available on line !
Sometimes you get lost in all the possible switches and parameters.
The administration interface is old and messy, needs a better organisation.
Even the price is fine if the free trial becomes small for your company.
As a tour operator travel reservation software it's so useful managing databases.
The interface is a little bit old fashion, but for booking managing is not a huge problem.
I have signed up, first for trial and later on as paying customer. The trial does not give you all the functionality, just overview. When I upgraded my account, I did set up the tours, and I had few questions. It took 5 days to receive a reply! In addition, it was an only partial reply. Many people these days use mobile devices to make bookings, it is not mobile friendly. Rather outdated software. Look around, plenty of options that have integration with Expedia, Viator and similar features.
Mobile interface user unfriendly. Customer service, I received only partial answers, so had to send another email. Inefficient communication. The first reply received after 5 days.
It offered a decent range of functions - it did everything I needed it to do. Customer service usually responded within a day.
Very time-consuming and not efficient. For example, if you want to send an invoice to a customer, you have to copy code every single time in order to do so.
Another example is having to enter all the dates individually for a new tour. I.e. you can't just enter a date range.
It also only offers a small selection of payment providers, including Trust My Travel which is a nightmare to work with as in 3 months, I received 3 payments late.