TourCMS Reviews

TourCMS

Res & Management

3.3/5 (4 reviews)
Salh R.

Excellent product

Used Daily for 2+ years
Reviewed on 2018/02/08
Review Source: Capterra

Pros

Great technology with so many different options !
Easy API for integration with other systems.
Great documentation available on line !

Cons

Sometimes you get lost in all the possible switches and parameters.
The administration interface is old and messy, needs a better organisation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Xavi F.

Practical and useful if you want to save time

Used Daily for Free Trial
Reviewed on 2018/09/09
Review Source: Capterra

Even the price is fine if the free trial becomes small for your company.

Pros

As a tour operator travel reservation software it's so useful managing databases.

Cons

The interface is a little bit old fashion, but for booking managing is not a huge problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Bibiana F.

Disapponting

Used Daily for 1-5 months
Reviewed on 2016/12/30
Review Source: Capterra

I have signed up, first for trial and later on as paying customer. The trial does not give you all the functionality, just overview. When I upgraded my account, I did set up the tours, and I had few questions. It took 5 days to receive a reply! In addition, it was an only partial reply. Many people these days use mobile devices to make bookings, it is not mobile friendly. Rather outdated software. Look around, plenty of options that have integration with Expedia, Viator and similar features.

Pros

Not recommended.

Cons

Mobile interface user unfriendly. Customer service, I received only partial answers, so had to send another email. Inefficient communication. The first reply received after 5 days.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

Very archaic system. Even the simplest things are time-consuming to set up

Used Weekly for 1-5 months
Reviewed on 2017/11/16
Review Source: Capterra

Pros

It offered a decent range of functions - it did everything I needed it to do. Customer service usually responded within a day.

Cons

Very time-consuming and not efficient. For example, if you want to send an invoice to a customer, you have to copy code every single time in order to do so.

Another example is having to enter all the dates individually for a new tour. I.e. you can't just enter a date range.

It also only offers a small selection of payment providers, including Trust My Travel which is a nightmare to work with as in 3 months, I received 3 payments late.

Rating breakdown

Value for Money
Ease of Use
Customer Support