Stayflexi Reviews
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120 Reviews
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Affordable but interface can be improved
Reviewed on 2024/11/12
It’s average and can be improved. Specially the interface. Would prefer to see 15days straight even...
It’s average and can be improved. Specially the interface. Would prefer to see 15days straight even when we change dates. Also sometimes rates don’t change. Nonetheless since [sensitive content hidden] has joined it has been a lot easier to connect.
Pros
(1) Bulk changes are convenient now compared to before
(2)[sensitive content hidden] is helpful
Cons
(1) Sometimes support is delayed and requires constant follow up
(2) rates don’t change properly sometimes if we change single dates
Response from Stayflexi
Dear Anjali,
Thank you for your valuable feedback!
We’re delighted to hear that you find the bulk changes feature convenient and appreciate the support provided by our team. Your recognition means a lot to us, and we remain committed to continually improving your experience.
Regarding your concerns:
Support delays: We sincerely apologize for any inconvenience caused by delayed responses. We’re actively enhancing our support processes to ensure timely assistance. Additionally, we now offer a 24/7 chat option for quicker resolution of queries.
Rate changes and interface: Your suggestion to view 15 days at a glance is insightful, and we’re pleased to inform you that our system already allows this feature. For the issue with single-date rate changes, please share the details with your respective CSM so we can investigate and resolve it promptly.
Best regards,
The Stayflexi Team
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Good to use
Reviewed on 2024/11/06
Good experience
However issues with my booking engine
Earlier i used to see my website link on...
Good experience
However issues with my booking engine
Earlier i used to see my website link on Google business page which I don't see anymore
Pros
UI color theme
Calender functionality
Eas of learning
Cons
Slowness in popups on customer folio page. Especially when I exempt tax.
Mobile app was so much better before update happened and entire UI was changed
Response from Stayflexi
Dear Eesham,
Thank you for your valuable feedback and for highlighting what you like about Stayflexi, including the UI color theme, calendar functionality, and ease of learning. We’re glad to hear you’ve had a good experience overall!
We appreciate your honest input about the slowness in popups on the customer folio page and the changes to the mobile app UI. Our team is continuously working to optimize performance and improve the user experience, and your feedback will help us prioritize these areas.
Thank you for sharing your experience and for helping us improve. We’re committed to ensuring Stayflexi works seamlessly for you!
Warm regards,
The Stayflexi Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Wrong decision taken by me
Reviewed on 2024/11/22
Overall experience i m Unsetisfied with the services..promised by team ..
Overall experience i m Unsetisfied with the services..promised by team ..
Pros
Only customer care support is ok but not satisfied
Cons
Nothing it was wrong decision taken by me , most off the time mobile app doesn't work
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
RIGAL OASIS HOSPITALITY
Reviewed on 2024/11/20
over all good experience with stayflexi need to connect more ota
over all good experience with stayflexi need to connect more ota
Pros
Easy to use along with advance technology features are very good to update on OTAs.
Cons
compare to others like cleartrip extra bed price not syncing
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great team
Reviewed on 2024/10/16
Great the team again i would say kudos to them
Great the team again i would say kudos to them
Pros
The team yes i mean it the team i am assigned with is great they work like anything and for a hotelier you need people like this especially the RM I AM Assigned too [sensitive content hidden] got me into stayflexi and has beena great support all the times
[sensitive content hidden] works like a charm all the time
Without [sensitive content hidden] sometimes things cant be done anand had great responsiveness with his work
And for support [sensitive content hidden] has been a superb help
Cons
I have no problems with the team yes but ota price comparison with the discounts should be visible in in the software regards
Response from Stayflexi
Dear Sidhant,
Thank you so much for your amazing review! We’re thrilled to hear that the team you’re working with has been such a great support to you. It’s fantastic to know that their responsiveness and dedication have made a positive impact on your experience with Stayflexi.
We also appreciate your feedback regarding the OTA price comparison with discounts. We’re actively working with OTAs to integrate the ability to display these discounts in the software once they start passing the details, and we’ll make sure to keep you updated on this feature.
Once again, thank you for the kind words, and we truly value your continued trust in Stayflexi. If you need any further assistance or have more suggestions, don’t hesitate to reach out.
Warm regards,
The Stayflexi Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feedback from Cleveland Resorts
Reviewed on 2024/10/28
Excellent tool for booking and management. The product is well supported by qualified staff.
Excellent tool for booking and management. The product is well supported by qualified staff.
Pros
Booking and managing the bookings are troublefree. The quarterly management fee is reasonable. The Relationship Manager is available even on weekend for support.
Cons
Update we make on a booking, for example updating a no-show, does not get reflected on OTA's system. We do not get the phone number of bookings from some OTAs, resulting in loss of income when the guest doesn't turn up.
Response from Stayflexi
Dear Cleveland Resorts Team,
Thank you for your valuable feedback and for highlighting the positive aspects of our software, especially with booking management and the availability of our Relationship Manager. We're pleased to hear that these features have been beneficial for you.
Regarding the points you've raised, I want to address each to ensure we can provide you with the best possible experience.
No-Show Marking: There are certain limitations on marking bookings as "no-show" due to restrictions from OTAs. For instance, after 48 hours have passed, Booking.com does not allow a booking to be marked as a no-show.
Access to Guest Contact Details: Some OTAs restrict the sharing of contact information, which can indeed impact direct communication. We’re actively working with OTAs to streamline guest data sharing within the allowed guidelines, so you can engage with guests effectively and minimize no-shows.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Making Business Easier
Reviewed on 2024/10/17
Overall, my experience with Stayflexi has been excellent!
Overall, my experience with Stayflexi has been excellent!
Pros
User friendly and great customer service, yet an affordable hotel management system for small hotels like ours.
Cons
There are no issues that we have experienced with Stayflexi.
Response from Stayflexi
Dear Jaafar,
Thank you so much for your kind words and for sharing your experience with Stayflexi! We’re thrilled to hear that our user-friendly platform and customer service have helped make managing your small hotel easier.
It’s great to know that you haven’t encountered any issues, and we’re so glad that your experience with Stayflexi has been excellent overall. We’ll continue to work hard to maintain and improve the service for all our clients.
If you ever need anything or have any suggestions, please don’t hesitate to reach out. Thank you for choosing Stayflexi!
Warm regards,
The Stayflexi Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and Best
Reviewed on 2024/11/06
Simple and beautiful. Perfect information.
Simple and beautiful. Perfect information.
Pros
The simple process and personal interaction and professionalism.
Cons
Till date nothing: simple process allowing you to operate simply.
Response from Stayflexi
Dear Vikram,
Thank you for your wonderful review! We’re thrilled to hear that you find Stayflexi simple, professional, and effective in meeting your needs. Providing a streamlined experience with personal interaction is what we aim for, and your kind words motivate us to keep delivering excellence.
It’s fantastic to know that you haven’t faced any cons and that our straightforward processes have made managing your property easier. Your feedback reinforces our commitment to creating a user-friendly and efficient platform for all our clients.
If there’s ever anything we can do to further enhance your experience, please don’t hesitate to reach out. Thank you for choosing Stayflexi!
Warm regards,
The Stayflexi Team
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy customer
Reviewed on 2024/10/23
I am so content and happy to use your software, its so friendly and effective.
I am so content and happy to use your software, its so friendly and effective.
Pros
Hi, hello, this is Vikram from Dwaraka groups of lodging and Accomodation from Tiruvannamalai. I have owned three properties which are extremely connected with your Stayflexi Software, your technical team and support are highly appreciated. I am so content with all your services. Especially [sensitive content hidden] was so kind ,attentive and responsible whenever we need our help.
Cons
sometimes hanging issues are happening , we tried to change some rates from our mobile app,which we could'nt do it. That time omeshwari was very helpful. We just need some more working facilities in mobile app relatively working in computer.
Response from Stayflexi
Dear Vikram,
Thank you so much for your kind words and for sharing your experience with Stayflexi! We are thrilled to hear that you are content with our software and the services we provide. It's great to know that our technical team has been supportive and attentive whenever you needed help. We truly value your feedback.
We apologize for the occasional hanging issues and the difficulty you experienced while trying to change rates from the mobile app. Your input about needing more functionality in the app is extremely helpful, and we’re always working to improve our platform. We’ll be sure to take your feedback into account as we continue to enhance the mobile experience.
Thank you for choosing Stayflexi, and we’re here to support you anytime you need assistance. We look forward to continuing to serve you and your properties!
Warm regards,
The Stayflexi Team
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Very Good but,To improve mobile app
Reviewed on 2023/07/26
Pros
customer services very easy and friendly kindness.
Response from Stayflexi
Thank you for considering Stayflexi as your choice. While we strive to offer a valuable experience, we understand your concern about the mobile app. We're dedicated to enhancing our app to meet your expectations and provide a seamless experience on all fronts.
Providing excellent customer service is a key aspect of our commitment to you.Thank you for choosing Stayflexi!
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A gem for hoteliers 💎
Reviewed on 2024/11/07
So good so good. Great working with stayflexi!
So good so good. Great working with stayflexi!
Pros
User friendliness of stayflexi is a savior! + the godspeed responsiveness of the customer support team🫡 10 on 10!
Cons
A few glitches here & there but still does the job & that too effectively! 🤌🏻
Response from Stayflexi
Dear Vitika,
Thank you so much for your wonderful feedback and kind words! 💎✨ We're thrilled to know you find Stayflexi user-friendly and that our support team has been able to assist you swiftly—your satisfaction is our priority!
We truly appreciate your patience with the occasional glitches. Rest assured, we're continuously working on improvements to ensure a seamless experience for our users.
It's always a pleasure working with amazing clients like you. If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know. We're here to help! 🤝
Warm regards,
Team Stayflexi 🌟
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
UX/UI is very easy to understand and use
Reviewed on 2024/11/13
good experience, will recommend to other hotels
good experience, will recommend to other hotels
Pros
the UX/UI is very easy to understand and use. It is user friendly and the support team is prompt in responding.
Cons
nothing that comes on top of mind. will share if anything
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product
Reviewed on 2024/01/18
Pros
Customer support
Ease of operation
Great
Cons
Eveeything is perfect
Theres no problems
Response from Stayflexi
Thank you for your excellent review! We appreciate your positive feedback on customer support and ease of operation. We are thrilled to hear everything is perfect for you. Your switch from Canva due to our great customer support is valued, and we look forward to continuing to meet your expectations.
Thanks
Team Stayflexi
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best product
Reviewed on 2024/01/25
Best experience. I have used many channel managers before but stayflexi is the best
Best experience. I have used many channel managers before but stayflexi is the best
Pros
The support team is outstanding. They literally help you that very moment to get any issues resolved .
Cons
None . I think the service is perfect .
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Good price/quality software
Reviewed on 2024/06/19
Good and valuable one. Some improvements to ne done but for a medium business i would choose it...
Good and valuable one. Some improvements to ne done but for a medium business i would choose it once again.
Pros
Love the fact that is easy to use on any device, good value for money, the support is such a great help, especially [sensitive content hidden]. Overall dynamic, interactive and useful.
Cons
Only think i do not like is the lack of correct reports, and all things related to Revenue Managements needs improvement.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The habitat suites - revenue management
Reviewed on 2024/11/05
Pros
“On-time support and service delivery by [sensitive content hidden]”
Cons
Consistency and timely updates ,on time rate and promotion updates
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
amazing product with amazing support
Reviewed on 2024/01/31
Pros
ease of doing with support from the team whenever wherever me or my team is stuck
Cons
some glitches which occur occasionally in PMS
Response from Stayflexi
Thank you for your feedback! We are thrilled to hear you find StayFlexi amazing with exceptional support. We've noted your feedback on occasional PMS glitches. We appreciate your switch from Djubo based on support and pricing considerations. Your satisfaction is our priority, and we are committed to continuous improvement. If you have further suggestions, please share.
Thanks
Team Stayflexi
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very user friendly and slick
Reviewed on 2024/02/06
Pros
Ease of use, prompt support and consistency in updates
Cons
More so, a feedback - Scope for more features is possible to enhance the product
Response from Stayflexi
Thank you for your positive feedback! We are thrilled to hear you find our platform user-friendly with prompt support. Your feedback on enhancing features is noted, and we're committed to continuous improvement. We appreciate your switch from eZee Centrix and look forward to providing you with an even better experience.
Thanks
Team Stayflexi
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The user interface of the StayFlexi is incredibly intuitive and user-friendly
Reviewed on 2024/01/30
Pros
I appreciate the responsiveness and professionalism of your customer support team. Whenever I've had questions or needed assistance, the support team at StayFlexi has been quick to respond, providing clear and helpful guidance.
Cons
Nothing, It is very easy to use, Whether it's inventory updates, pricing adjustments, or any other changes, the speed at which the platform processes and reflects these updates is commendable.
Response from Stayflexi
Thank you for your positive feedback! We are delighted that you find StayFlexi's user interface intuitive. Your appreciation for our responsive and professional customer support team is valued. We're thrilled to provide you with a seamless experience for inventory and pricing adjustments. Your satisfaction is our priority, and we appreciate your kind words. If you have any further suggestions or feedback, feel free to share!
Thanks
Team Stayflexi
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good cloud based software
Reviewed on 2024/02/09
Pros
Very user friendly.... If you have proper network coverage it will function well anywhere in the world.
Cons
In Terms of cost of its very Afordable and also easy to customize...its cloud based hospitality software.
Response from Stayflexi
Thank you for your positive review! We are delighted you find our cloud-based software user-friendly, affordable, and easy to customize. Your satisfaction is important to us, and we are here to support your hospitality needs anywhere in the world. If you have any further feedback, feel free to share!
Thanks
Team Stayflexi
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hospitality Management product
Reviewed on 2023/07/25
Great
Great
Pros
Ota management,Revenue Management and invoice generation and many more features
Cons
As of now we did not find any hiccups or cons bothering us
Response from Stayflexi
Thank you for your positive review!
We are pleased that you made the switch to Stayflexi due to the positive experience you have had compared to your previous software.
Your feedback encourages us to continue delivering a product that aligns with your needs.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2024/02/06
Pros
Their costomer support is great.
Aslo software is very easy to use.
Cons
Well everything is good, there are many things like CM, POS etc
Response from Stayflexi
Thank you for your feedback! We are delighted to hear you find our software easy to use and appreciate our customer support. If you have any specific suggestions for improvement we would love to hear more. Your input is valuable as we strive to enhance our services.
Thanks
Team Stayflexi
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super software i realy like
Reviewed on 2024/02/14
Pros
Channel manager.
Pms.
Booking engine and many more
Cons
Very good software and very easy to used.
Response from Stayflexi
Thank you for your positive feedback! We are thrilled to hear you appreciate our software, including the channel manager, PMS, and booking engine. Your satisfaction with its ease of use is valued. If you have any further comments or suggestions, feel free to share!
Thanks
Team Stayflexi
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good product
Reviewed on 2024/02/29
Pros
Easy to use and works well for our needs. Customer support team is very helpful
Cons
Product updates are slow and they don’t always listen to feedback
Response from Stayflexi
Appreciate your feedback! Glad to hear the product meets your needs. We wll address your concerns regarding updates and feedback to enhance your experience.
Thanks
Team Stayflexi
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stayflexi
Reviewed on 2024/01/26
Pros
Really easy to use.
*Channel management is really easy
*Easy to collect payments aswell
Cons
does most of the work for us. Would recommend it for hotelliers
