SMRT Systems Reviews

The customer support is hands down the best. From the demo to the instillation and now use, the support team at SMRT have been there. This system compared to my last POS is 1000% better. Easier to operate, staff and customer friendly.

There is really nothing that I don’t like. The only issues that I had was when my data was merged from my other POS to SMRT. Some of the customer info was mixed around, but the staff at SMRT was there to make things correct.

We love how easy the software is to use, the route app is terrific, communication through text and email has significantly cut down on phone calls, estimates are responded to very quickly and our customers love it. The reports are endless, we have hundreds of KPIs to help us with sales and marketing.

We have had a few challenges with the accounting; it works but the developers have promised to enhance it based on our feedback.

Information needed on tracking tickets,clothing

Internet based and too many steps along the way.

The installation, training, and implementations were a breeze. Using SMRT software for our operations has allowed us to implement, automate customer communications and improve our operations over night. We are upset at that fact that we didn't switch over years ago. The training for our staff, drivers, markin, office, and production was incredibly easy. It has exceeded our expectations thus far.

There is not much negative to say. As we discover features we wish we had, their staff is attentive and responsible and always find a better way to resolve our operational issues.

This software is easy to learn. Training new employyes is easy. It is flexible and adapts well to the way you run your business. The ability to communicate with your customers through texting has been a big help. The support has been excellent.

I would like it if it printed tags for the lot system assembly operation. It is not a major problem but it would make it easier for my operation.

So easy to use and setup. My staff basically trained themselves. When we do encounter a question or issue, customer support is super responsive and we have our needs met immediately. It's a very intuitive system, easy to navigate and figure out even without a lot of training. One of the best things about it is the web based platform so that we can easily access the system from anywhere to help with training or trouble shooting even when not on site.

My only issues are tiny, nit-picky things with headings or section titles that don't really change the overall function, just the look of things.

This is by far the easiest to use POS we have ever used. It has anything that you would want to run your Dry Cleaning business

It could be a little more marketing friendly.

Brings current tech to the dry cleaning industry that has had archaic software for decades

Really no complaints, they are consistently sending out updates and improvements

The software is easy to understand and has many options.

Our old system did not allow for the picking up of a order without processing a payment. In SMRT this is possible but there are management tools to successfully monitor these tickets. Just a shift change in

The functionality for customers to interact with the business

The initial conversion of our conveyor systems was extremely difficult.

The best feature that ALL other softwares lack, is the communication module between customers, CSR’s, and drivers.

Reports are a little tiny bit disappointing. While support can create any type of report you need, it would be nice to have them readily accesible to run with different criteria as needed.

The transistion was very smooth and the support team is extremely responsvie to each of my requests. I feel comfortable working with the SMRT team and am very glad to have made the switch to this software.

Minor changes to help lower detailing time would be helpful.

From the change over to the delivery for my business the SMRT Systems way far the best easy teaching employees how to work the system my customers swear that the texting to let customers no the there Dryclean orders are done is far the best in our industry!so glad we went with SMRT!

There is nothing not to like it is very easy to teach employees how to run there system and there tech support .very professional there are on top of anything you can ask for them to due love all of our guys and gals at our tech support for the best !

The people behind it! It seams in this day and age, most software has bells and whistles, some of which do the same thing, only its a step by step process to get to results. SMRT is quick about it!

This guy named [SENSITIVE CONTENT HIDDEN]! Just Joking!

Nothing really negative to report, only that there are some features that could be implemented to make daily usage better from a management standpoint.

-The best features for us in my opinion are, the driver app and ability to track orders to the second they are delivered, the line of communication it has opened between us, and our customers.
-The system is very user friendly and is far superior in the detailing function for our CSRs

-We are missing one feature, however, we understand that the function we need is specific to our business and will need to be created from the ground up, and is no easy task. We have have had constant contact with this matter, and know our request is being worked on.
-The integration was not necessarily easy, but with the help of SMRT we have been able to cater the system to meet our unique needs

SMRT has dramatically improved the management and efficiency of our business. We have specific needs catering to hotels for uniforms, staff clothing and guest clothing and we needed to streamline and better integrate our accounting and delivery processes. SMRT has enabled us to do this and helped us improve the quality and speed of our business where we need quick turnaround times. We also found that the software works seamlessly with our Metalprogetti conveyors.

Not a lot to complain about. We would like one or two minor accounting features added but those would be specific to our particular type of business.

Software is extremely user friendly. Staff learned the system within 1 day. The system assists daily routines and has saved us time throughout the day. I like the fact that I can connect remotely and see what the next day is going to look like workload wise. The customer communication features are fantastic. Customers have enjoyed and found the feature extremely useful.

I am happy overall with the reporting function, but would like to see some of the reporting capabilities in planning move into production sooner. The reports I do have allow me to manage my business effectively, other reports would expand on that ability.

The ease of delivery.

It is web based and not app based. Feel like more customer are inclined to log in through a link versus having to download an app.

Barcoding system.

When something needs to be post spotted and you have already assembled, it splits the entire order. Can't just take the item of that assembly number and leave the rest of the pieces there.

Some of the reports are a little difficult, but support has been great when we have questions.

When making a quick for a customer under the "other" option, we do not get two copies. We have to reprint one. It prints two under the "laundered shirt or household." Thought an update would have happened by now.

A great variety of useful functions. Great support!

Like with many POS systems the documentation is a work in progress.

My favorite thing about SMRT is how easy it is to use. Unlike other systems that are complicated to navigate and hard to understand, SMRT feels like a breath of fresh air for the Dry Cleaning industry. As soon as I saw it, I knew it would improve my business. After installing it, it was even better than I had imagined. We have been on SMRT for about a month now, and every day we love it more!

They couldn't print the lot tag number on my temp tags, but they added that feature a week after we went live. No complaints here!

The software is only as good as the team who's behind it, so far SMRT have some SMRT people behind the scenes. Software it self is easy to deploy operate and understand kinda like plug and play. One of he key things is this guys do a great job working with you understanding your business and tailoring the software according to your business needs and making it more efficient in the same process.

Not much downside to the software, Going in with the understanding SMRT is a young company doing it right helps, with all software there is bound to be little flaws here and there but the most important thing here is that SMRT likes feedback from the customers so they can do the proper adjustments as more people ask for them or if your business needs it, for me at least that is extremely important that they keep the creativity going.

the text messaging and routes delivery are Amazing

Credit card processing not having enough options

Super easy to use, lots of valuable features, very good support, route app is great, customer communication platform is the best!

No software is perfect, including SMRT, but I really can’t think of any cons. Issues that we have are addressed immediately!

SMRT is very user friendly and highly professional. It eliminates headaches and saves time and money. SMRT just makes our business run smooth and easy. We were SMART to get SMRT!

SMRT is a win win situation. No cons in any way whatsoever.

Page loading speed - being able to switch screens within a users operating level
Easier to train new employees - ability to work more efficiently

Only one week in to it. So far very impressed and confident that this is a great move going forward.