easyfeedback Reviews
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27 Reviews
- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quick insights
Reviewed on 2023/02/01
Pros
APIs; white labeling; working with individual parameters; css-formatting
Cons
Limit of 5k participants per feedback/survey. For small businesses 5k per year and feedback would be much better
- Industry: Media Production
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good SaaS-Tool for Surveys
Reviewed on 2023/02/20
We use it on an everyday base for our media products and awards. Never had any bigger problems with...
We use it on an everyday base for our media products and awards. Never had any bigger problems with it.
Pros
Easy to use, very flexible and reliable. Good customer support. Compliant with DSGVO.
Cons
Usabilty and results could be a little more fancy and should be modernized.
- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good feedback tool
Reviewed on 2020/04/02
Overall it is very useful tool for our costumers and product development.
Overall it is very useful tool for our costumers and product development.
Pros
Easy to set up questionnaires. Invite and control email responses of your clients and costumers. Good filter options to view questionnaire data. Nice design and quick loading times.
Cons
The api documentation could be a bit better, examples how to set up with different coding environments. Also results are limited.
Reasons for Switching to easyfeedback
Good priceResponse from easyfeedback
Hello Antonio, thanks for your honest feedback. Of course we are happy that you like the features we offer and that we provide added value for your company.
We will use your feedback to further improve our product. We are currently working on the API documentation and result reporting, and we are constantly trying to improve it and show our users all the possibilities.
Your easyfeedback team
- Industry: Newspapers
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best thing? It's so easy to use. Nobody in the business can say they can't get customer...
Reviewed on 2020/04/02
easyfeedback has given us an easy way to ask for user feedback, to recruit probands for inhouse-user...
easyfeedback has given us an easy way to ask for user feedback, to recruit probands for inhouse-user tests, gather leads for events and collect input for our journalism - always protecting the personal data of our readers. We now regularly use easyfeedback surveys to collect data on journalistic questions and publish stories based on that input. easyfeedback has become a vital component of our data-driven storytelling journalism (latest example is our coronavirus diary: https://www.sueddeutsche.de/leben/ergebnisse-corona-umfrage-1.4865673).
Pros
In our media organisation we use easyfeedback intensively and regularly for our high-traffic news sites, apps, newsletters and podcasts. We value it as a powerful survey tool with a reasonable pricing structure and a very quick and competent support team.
It is a real advantage that it has a good user experience and is therefore quick to learn. That made it easy to convince teams across the business to do online surveys for their products.
The automatically created results pages and the filter options on it are brilliant! We often don't export the data for further analysis because all our hypothesis and questions can be answered directly using the provided features.
We love the layout options and are use example surveys. This way everyone in our business can quickly built a good survey matching the look & feel of their particular brand.
Really powerful is easyfeedback in combinatination with the Google Tag Manger. It gives us a lot of control over which user groups see survey invites and over frequency of invites shown.
Cons
1) We would love even more layout options, e. g. the option to use our own fonts, manage logos better.
2) It would be great to save the full questionnaire in one long jpeg for quick structure checks, archiving and proof reading (without having to click through all paths of the survey. At the moment we use a browser screenshot tool but the mouse over menus of always appear when screenshotting and hide the text of some questions.)
Reasons for Choosing easyfeedback
In 2016 we were not happy with the data protection solution of Typeform and felt that managing several teams and users was becoming hard.Switched From
TypeformReasons for Switching to easyfeedback
easyfeedback fulfilled all our requirements, offered the best pricing model and as a German business we preferred a partner in Germany with a support team based in Germany. In our experience big international companies don't provide the same level of quick support and we have often little chance to give input for their roadmap. With easyfeedback we always have a direct line.Response from easyfeedback
Hello Claudia, we are thrilled by your feedback. We will use your ideas to further improve our product and keep your experience with us on a high level. For all your current and upcoming projects we wish you continued success!
Your easyfeedback Team
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy, effective and fun to use
Reviewed on 2024/02/19
My go-to-tool for surveys and customer feedback
My go-to-tool for surveys and customer feedback
Pros
Everybody can easily set up feedback formats, even within the free version.
Cons
I like everything about it, I even mentioned them in my book.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
easyfeedback
Reviewed on 2024/01/26
Pros
easyfeedback delivers what the name promises. This tool makes it really easy to obtain feedback from employees (internal) or customers (external).
Many helpful templates and the support is quick and helpful.
Cons
I had some difficulties with the 360° feedback, you first have to understand how the system works. Thanks to the support team, I managed.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easyfeedback: Clever decision for your customer surveys
Reviewed on 2023/03/20
We use easyfeedback for automated customer surveys at 3 different touchpoints along the customer...
We use easyfeedback for automated customer surveys at 3 different touchpoints along the customer journey
Pros
We (medium-sized company in the telecommunications industry / 90 employees) have been using easyfeedback for external customer surveys since 2017.The tool is very intuitive to use, especially when designing surveys. Not only can you use your own domains within the surveys, you can also use your own corporate design elements. A variety of evaluation options facilitate reporting within your own company. If the extensive FAQs and instructions on the website are not enough, the friendly and competent customer service will step in to find a solution as quickly as possible.
Cons
There are no features on easyfeedback that we dont like.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easyfeedback recommended for 360° surveys
Reviewed on 2023/03/23
Very easy handling and well prepared customer support.
Very easy handling and well prepared customer support.
Pros
It was very easy to implement, use and also to analyze the data.
Cons
Some graphs we would like to customize, but this is not really a con.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer & Brand Experience
Reviewed on 2023/02/01
We us easyfeed on a borad scale: Customer Experience Survey, Staff Experience Survey, Project...
We us easyfeed on a borad scale: Customer Experience Survey, Staff Experience Survey, Project (Business Development) Ratings, Assessments, etc.
Pros
Easy to use, high flexibility, low maintenance, affordability.
Cons
We miss the functionality of individual result ratings.
- Industry: Publishing
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 2020/04/02
Pros
It´s easy to use, self explanatory and provides good statistics.
Cons
More statistics maybe so that you can work with the results and more options to personalise it
Response from easyfeedback
Hello Julia, thanks for your feedback. We're happy to see that you are getting along well with our tool and that you like the statistics. We are constantly working on providing new possibilities for our users to make the statistics even more effective. We hope this will help you to achieve your goals more easily.
Your easyfeedback team
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
after a month
Reviewed on 2020/04/02
I will continue to increase my knowledge but the need to use it in English instead of French makes...
I will continue to increase my knowledge but the need to use it in English instead of French makes it less ergonomic and easy to use for me (even if I speak and read English, not my first language and thus a barrier).
Pros
Easyfeedback is rich. many features. I found many of the features I wanted for a knowledge level evaluation, first steps were easy
Cons
interface: no french available. The export of graphics in excel is missing (or I did not found how to yet). Creating layouts is not possible for a simple user. When moving questions from a questionnaire to another, you may lose some parameters. It may be the license I have within my company but changing layout after the creation of the questionnaire seems locked, not possible. I wish I could try the different existing layout on my current questionnaire to see how it looks, what it impacts to use this or this other template (background, color palette, page setup).
Response from easyfeedback
Hello Igor, thank you very much for your detailed and constructive feedback. When exporting to Excel, graphics are currently not automatically transferred. However, you can download the graphics of each question of your questionnaire within the evaluation as an image file and insert it into your excel file at any time.
The creation of layouts is possible for everyone, regardless of the plan you use. If you are in an existing questionnaire, you can change the layout of your questionnaire at any time and adapt it according to your wishes under the point Settings.
Currently it is only possible to use easyfeedback's interface in English or German. If we can help you in any other way, please do not hesitate to contact us.
Your easyfeedback team
- Industry: Internet
- Company size: 51–200 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great tool - secure & easy to use
Reviewed on 2020/04/03
Pros
easyfeedback is a really useful tool for us to gain insights from our users. The platform is simple to use, has a wide range of functionality and ensures high levels of data security, which is important to us and our users. Thanks to [SENSITIVE CONTENT HIDDEN] from the customer service team for all his help!
Cons
We had some trouble when trying to use the tool with external research panels (i.e. enabling quotes etc.) Would be great if these features were introduced in the future.
Response from easyfeedback
Hi Clare, thanks for your feedback.
We are pleased that our support was able to help you and that you are satisfied with easyfeedback in general. We will consider your suggestion to improve our tool even further.
Your easyfeedback team
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to handle
Reviewed on 2020/04/24
Pros
Everyone can easily handle and intuitively use this Software. You dont Need much information or instructions to go through a survey because it is self-explanatory.
Cons
Some functions were not Always mobile and Desktop-optimized. As for example: Sometimes you Need to scroll down or left/right after having answered a question to Forward to the next page.
Response from easyfeedback
Hi Philline, thanks for your feedback. We are pleased that you are satisfied overall. Good luck with all your future projects.
Your easyfeedback team
- Industry: Chemicals
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy to manage customer surveys
Reviewed on 2020/04/02
Pros
- functionality
- self-explanatory design
- Adaption to different end devices
- good Survey Cockpit featuring survey results
Cons
None that I can think of at the moment...
Response from easyfeedback
Hello Thomas, thanks for your feedback. Glad to hear that you like our tool. Lots of success with all your future projects.
Your easyfeedback team
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
very content
Reviewed on 2020/04/02
going to use it regulary from now on
going to use it regulary from now on
Pros
used this Software for an employee Survey
very content
Cons
Nothing that I did not like, Nothing to complain about
Response from easyfeedback
Hello Aline, thank you for your feedback. We are pleased to hear that you are satisfied and will continue to use our tool regularly for your employee surveys.
Your easyfeedback team
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
absolut begeistert
Reviewed on 2023/10/05
Ich kann Umfragen einfach erstellen, einfach von Kunden ausfüllen lassen und genauso einfach eine...
Ich kann Umfragen einfach erstellen, einfach von Kunden ausfüllen lassen und genauso einfach eine Auswertung erstellen. Das ganze System wird seinem Namen treu. es ist "easy" in allen belangen. Von der Errichtung, der Pflege, Auswertung und dem Support
Pros
die Auswahl der Fragen-Typen, das schnelle Anpassen der Fragen (verschieben, kopieren, etc.), das vielfache Auswerten, sodass genau die Kennzahlen getrackt werden können, die relevant für unser Unternehmen sind
Cons
es gibt nichts, was ich hier reinschreiben könnte. Für meinen Nutzungszweck sehe ich nur Vorteile
- Industry: Market Research
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Meine Erfahrungen
Reviewed on 2020/04/05
Pros
Einfache und intuitive Programmierung der Fragebögen. Kundenwünsche werden ernst genommen und implementiert. Motiation der Mitarbeiter mit unseren Projekten zu wachsen.
Cons
In der Vergangenheit war die Stabilität und Performance nicht immer gegeben. Stellenweise Probleme mit SPSS Export.
Reasons for Switching to easyfeedback
Preis-LeistungResponse from easyfeedback
Hallo Pawel, vielen Dank fur Dein Feedback. Wir freuen uns, dass Dir easyfeedback gefallt und werden auch weiterhin an unserem Tool arbeiten, um maximalen Erfolg und eine bestmogliche Erfahrung zu gewahrleisten.
Dein easyfeedback Team
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Gutes Feedback-Tool
Reviewed on 2022/02/03
Wir nutzen das Tool hauptsächlich um Feedback von unseren Veranstaltungsteilnehmer einzuholen und...
Wir nutzen das Tool hauptsächlich um Feedback von unseren Veranstaltungsteilnehmer einzuholen und auszuwerten. Es läuft solide und tut was es soll. Bisher keine Aussetzer gehabt.
Pros
Die individuelle anpassbare Oberfläche und intuitive Bedienung.
Cons
Die Exporte der Daten sind teilweise unübersichtlich und müssen händisch Überarbeitet werden.
Es gibt beim Newsletter/Gewinnspiel-Fragetyp keine Möglichkeit bei Geschlecht/Anrede eine Dritte Antwortmöglichkeit einzufügen.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Tolles Design, einfache Handhabung
Reviewed on 2020/06/26
Tolles Tool, das sich nach einer kurzen Einarbeitungszeit und zwei, drei Supportanfragen (die...
Tolles Tool, das sich nach einer kurzen Einarbeitungszeit und zwei, drei Supportanfragen (die schnell beantwortet werden) unkompliziert nutzen lässt.
Pros
Am meisten überzeugt hat mich die problemlose Darstellung der Umfrage auf verschiedenen Devices (Desktop, Mobile, Tablet). Die Optik ist für den Nutzer sehr ansprechend; darüber hinaus hat mich die Möglichkeit, die Sprache jederzeit zu wechseln, überzeugt.
Cons
Teilweise gibt es Funktionen, die vereinfacht werden könnten, wie z. B. die Einbindung von Links oder Hervorhebungen in den Fragen selbst. Bislang funktioniert das "nur" über HTML-Codes. Geht zwar auch, ist aber etwas umständlich.
Response from easyfeedback
Hallo Sarah, vielen Dank fur dein ehrliches Feedback. Naturlich freut es uns erst einmal, dass dir unser Tool gefallt und du nach kurzer Zeit gut damit zurechtkommst. Deine Verbesserungsvorschlage werde ich auch direkt weiterleiten. Viel Erfolg weiterhin!
Dein easyfeedback-Team
- Industry: Financial Services
- Company size: 51–200 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Alles passt!
Reviewed on 2020/04/20
Pros
Sehr benutzerfreundlich und intitiv.
Gestaltungsfreiheit
Zuverlässig
Cons
Statistik nicht immer eindeutig.
Bessere Erklärung der Auswahltools. Welches Tool ergibt welches Ergebnis und warum bzw. wie die (Prozent)Zahlen sich errechnen.
Response from easyfeedback
Hallo Sanja, danke fur Dein Feedback!
Wir freuen uns, dass Dir unser Tool gefallt und werden Dein Feedback fur die Entwicklung berucksichtigen.
Dein easyfeedback-Team
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Feedback
Reviewed on 2020/04/02
Schnell und einfach. Bis auf Startschwierigkeiten bisher keine Probleme.
Schnell und einfach. Bis auf Startschwierigkeiten bisher keine Probleme.
Pros
Sehr einfache Bedienung
Gute Aufbereitung der Auswertungen
Gutes Preis-Leistungs-Verhältnis
Cons
Folgenschwere Probleme beim Start einer wichtigen Umfrage, die uns ca. 50 Teilnehmer gekostet hat.
Reasons for Choosing easyfeedback
DSGVOReasons for Switching to easyfeedback
Bestes Preis-Leistungs-Verhältnis und DSGVO konformResponse from easyfeedback
Hallo Tim, vielen Dank fur Dein Feedback. Schon zu horen, dass Dir die Arbeit mit unserem Umfrage-Tool gefallt und Du zufrieden bist.
Es tut uns leid, dass Ihr anfangliche Probleme bei der Nutzung hattet und easyfeedback nicht im vollen Umfang nutzen konnten. Falls weiterhin Probleme bestehen oder wir helfen konnen, zogere bitte nicht uns zu kontaktieren!
Dein easyfeedback Team
- Industry: Utilities
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Benutzerfreundlich, toller Support, gutes Preis-Leistungsverhältnis
Reviewed on 2022/08/09
Pros
"Klassisches" Feedback-Tool / intuitiv zu bedienen - benutzerfreundlich / sehr guter Support, falls es mal Fragen gibt / Preis-Leistung absolut in Ordnung
Cons
Nichts Gravierendes; im Falle von Unklarheiten, Rückfragen konnte mir der Support immer weiterhelfen
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy, fast and perfect
Reviewed on 2020/04/02
Die Teilnehmer antworten wirklich gerne und schnell. Und wir haben sofort ein gut zu präsentierendes...
Die Teilnehmer antworten wirklich gerne und schnell. Und wir haben sofort ein gut zu präsentierendes Ergebnis.
Pros
Die Nutzung ist sehr einfach. Die Fragebögen sind schnell erzeugt, das Layout ist ansprechend und die Ergebnisse werden gut dargestellt.
Cons
Alle Kollegen von mir nutzen diese Software gerne, weil es wirklich einfach ist. Keine lange Einarbeitung erforderlich.
Response from easyfeedback
Hallo Heinz, vielen Dank fur Dein Feedback. Wir freuen uns, dass Du und Dein Team gerne mit easyfeedback arbeitet und Ihr ohne lange Einarbeitung tolle Ergebnisse erzielt. Wir wunschen weiterhin viel Erfolg bei all Euren Projekten!
Dein easyfeedback Team
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Problemlos
Reviewed on 2020/04/27
Gut
Gut
Pros
konnte mit der kostenlosen Testversion gut alles austesten. Wir hatten in diesen Corona-Zeiten die Notwendigkeit eine Versammlung mit notwendigen Wahlen online zu organisieren. Die Online-Wahl konnte mit Easyfeedback problemlos, anonym und zielgerichtet nur für die Delegierten, ausgerichtet werden. Ergebnisse konnten sofort bekannt gegeben werden. Ganz viele der Teilnahmer haben sich positiv geäußert.
Cons
musste etwas probieren um dir richtige Art der Fragestellung zu finden. War aber dann doch kein Problem.
Response from easyfeedback
Hallo Eva, danke fur Dein Feedback!
- Industry: Utilities
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Erste Schritte
Reviewed on 2020/07/03
Gut
Gut
Pros
Einstellungen leicht verständlich, toller Kundensupport!
Cons
Wenn man Fragebögen dupliziert werden Einstellungen nicht übernommen; Der Schritt zum "Fragebögen veröffentlichen" sollte besser erklärt sein, da man hier nichts falsch machen will
Response from easyfeedback
Hallo Ines, danke fur dein Feedback. Schon zu horen, dass dir unser Kundensupport gefallt. Deinen Vorschlag werden wir direkt an die Entwicklung weiterleiten. Viel Erfolg weiterhin!
Dein easyfeedback-Team
