InkBook Reviews

I like that it texts and emails my clients ahead of time to remind them of their appointments

I wish you could have a list of services dedicated to certain time blocks that people can only select that specific service for that particular appointment time. For example, if I had a service called "consultation" and wanted consultations to be available only on certain days and certain times of day when people are booking their own appointments. That would give the administration full control of their schedule.

This product is a wonderful scheduling and management tool for tattooing. There are many great features that have streamlined our high volume studios. Support is always helpful, friendly and fast.

This product has not taken into consideration that tattooing and piercing go hand in hand. The inventory management for piercing with thousands of line items of jewelry is cumbersome and antiquated requiring other software for inventory control. Multiple locations require duplicate and triplicate data entry with no cohesion between the individual databases. Inventory is currently written as if we are a beauty salon with generic parameters for low volume studios. We've been told that there is no plan to rectify this and we would be better served finding new software. Support is not open 7 days a week and we are.

Ease of scheduling, marketing messages to customers is a major plus. Everything exports to excel easily.

The way inventory is tracked is extremely difficult in the piercing industry. This software doesn't really allow for the type of record keeping we need. I wish I could get more information in the ticket summary screen.

I liked that it sends emails and or texts when setting up appointments and reminders.

It is more complicated to use for my business. I couldn't do deposits and link them to accounts with out making a new appointment. also if we put notes in on our phone we can not see them on anything else. it would be nice to be able to view them from all devices.

I love that I can do everything from this app. So convenient on my IPad and my phone.

I can't really think of one at this time

The best feature is that it notifies my clients of their upcoming appointment's

I wish there was a way, when opening up the schedule to clients booking their own appointments that you could select certain portions of the day for specific services. For example, being able to alot 10 am to 12 pm for consultations only, then 12-6pm for tattoo appointments. If the client has a way of selecting an appointment type category, that would be amazing! I don't get to use this feature at all for this reason, I can't let my clients just have a free go at my schedule or I will have a day of appointments scattered between tattoos and consultations which is extremely stressful. Therefore I have to schedule everyone myself still, defeats the purpose of this feature all together.

Its good for booking and thats all.
Looks nice.

Customer Service is horrid
Setup is extensive
Price is not constant
free trial is not 14 days its for how long they feel and will cut you off before 14 days.

I like that the software is easy to use. It is great for scheduling appointments, and tracking customer history.

I dislike certain limitations because we use Mac, so we are only eligible for the cloud version. I wish all features were available no matter where we are logged in. It would make it a lot easier to work from home.

It integrates well with my type of business. And has plenty of options to help me keep track of all my services and products

It doesn’t have a deposit option any longer

There's an intuitive quality to most things about using this software. Even when I'm popping in only one or two days a week I don't get lost in overly complicated processes, that's a great quality for part time employees. When you have multiple part time workers things can get lost and turned around within the POS. Many hands makes for light work but too many hands in an unorganized kitchen just makes A MESS! That's not an issue with this software.

I wish I utilized the reports more effectively and the information about our client. In a perfect world this software would link with software on the ipads that took in tattoo client documentation required by the state of Michigan.

I like how I can see all my appointments streamlined into a week and how I can switch to month view and see everything for the month.

The Appt Notes section is limited to a certain amount of characters and it’s hard to detail what my clients want in their tattoos while being limited.

I like how the appointment form is set up having a email and text reminder tool for our client's is great!

Not being able to transfer client's from our old software was very annoying to have to manually put our client's in was very time consuming. Also the character limit on the appointment notes i do not understand why there is a limit. Also not being able to view the calendar by a monthly base would be a nice feature.

Inkbook makes it super easy for me to book appointments and also reach out to our clients. Inkbook has made scheduling tattoo appointments simple! We love it!

Somehow the software isn't automatically sending the reminder texts. The client will get the initial text when booking, but wont get a confirmation text message automatically. It has to be manually sent and retrieved? I used to have a little bar on the bottom right of my screen telling me when the messages were going to be sent. Now it's not there?

My customers love the notifications and the way the app constantly reminds them of their upcoming appointment. Visibility and ease of scheduling is a nice feature as well.

The program sends out too many individual text messages to the client, I had often heard of their overall dissatisfaction with the amount on inbound messages per notification.

I like that I can send lots of information to clients automatically as I book the appointment. Being able to send them a text message reminder is really useful and I appreciate being able to send information like that with ease.

It is really difficult to find the functions that I want the most. It is tricky when everything is organized all over the place and a lot of the things that I wish were easy are difficult.
I wish there were more options for auto filling information in the templates going out to clients.
I hate that I cannot scroll over on the calendar, I have to select the week or the day. I also cannot see the word of the weekday without making the window really large and filling my entire screen.
Also, It would be really nice to be able to see the entire month with all the artists on the screen.
It is also surprisingly difficult to add employees and have them join the system.

I enjoy being able to tally up products inventory etc so easily . Great for my bookkeeper

My credit card was full. Therefore we cannot use our computer. End of story .

It's very easy to use, all employees can access it whenever they want. I love that it sends out reminders as well as a confirmation text.

nothing at all, it's great software and so easy for all employees to understand and use.

Loads of features. Most tattoo studios will have no need of most of the features.

Software had no issues, was lied to about compatibility and features. No follow up by tech support. Had software for a month and was never able to use it.

Text Reminders
How it’s catered to tattoo and piercing industry

No deposit feature to be taken off the total
On your desktop your not able to see the full month view but you can on your Phone or iPad
Calendar doesn’t integrate with google calendar or ical

The software is clearly designed for tattoo artists - booking appointments, client info, ticketing, gift certificates, scheduling, etc can all be done with ease through Inbook. The comprehensiveness of the software is our favorite feature.

I would like to see the marketing features built out more. Open rates and click-through rates for emails and/or SMS would be so helpful!!

The online booking is becoming a must-have and I feel it's very clunky and not very customizable right now. I would like to see this feature improved.

Makes life easy, Love this product. Couldn't go without

Wish you'd get a text when someone request online booking. Also wish people could look up artist schedule only one artist not all