Sendcloud

4.1 (91)
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Shipping and logistics software for e-commerce businesses

Overall rating

4.1 /5
(91)
Value for Money
4.0/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.0/5

79%
recommended this app
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91 Reviews

Sam
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Extremely helpful support, and an adaptive

Reviewed on 2021/09/11

Very positive, would recommend to anyone looking for a better way to manage pick pack and ship...

Very positive, would recommend to anyone looking for a better way to manage pick pack and ship domestically and internationally.

Pros

Great, helpful staff. Good user interface, well designed, and it's fast -

Cons

A lot to be desired in regards to international shipping - managing customs information on specific products for example. Shopify doesn't support all customs mandatory fields, so relying on Shopify for that data isn't great.

Luuk
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great way of sending goods!

Reviewed on 2021/01/07

We have not experienced any problems yet, I work with it every day! I am very satisfied.

We have not experienced any problems yet, I work with it every day! I am very satisfied.

Pros

The easiest way to ship. It works in sync with the API (Bol, Amazon, Real etc)

Cons

Everything works fine!! smooth and easy

Oscar
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Disappointing

Reviewed on 2022/02/01

It's been disappointing. It seems to have potential, but we haven't been able to use it yet.

It's been disappointing. It seems to have potential, but we haven't been able to use it yet.

Pros

The customer service was good at the beginning.

Cons

We've been trying to connect Shopify with a local courier (SEUR frío) for more than two months and it's been impossible so far, although we know other businesses work with the same stack. It's been frustrating and disappointing, as Sendcloud doesn't provide help on their side, as they don't give visibility on the calls they do.

Eva
Overall rating
  • Industry: Textiles
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy to use and lowest prices for shipments

Reviewed on 2021/06/09

My shipments are way cheaper. Especially abroad shipments. They are half the price I used to pay so...

My shipments are way cheaper. Especially abroad shipments. They are half the price I used to pay so I’m very happy about that. Packages are insured even for that price.

Pros

I like that I do not have to figure out how the system works. It’s super easy and you do not have to be an expert. Everyone can work with this and set everything up for use.

Cons

I have no cons. Really could not think of any.

Lotte
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best service I've ever had

Reviewed on 2022/12/15

My experience with Sendcloud has been amazing. Whenever something is up you can just call or text...

My experience with Sendcloud has been amazing. Whenever something is up you can just call or text them and they help you immediately. I will never use another system again.

Pros

It is so user friendly, it works easily with just a few settings. Everything is customizable, which is very nice because then your brand gets recognized immediately. It just works really good really quick!

Cons

Nothing, the software has been awesome!!

Mounteder
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great solution to not having to deal with other carrier portals

Reviewed on 2021/01/07

Pros

We use Sendcloud because the portals of carriers absolutely suck. We have an overview of all shipments, can contact support to track down lost packages, use a personalised tracking page, email and return portal which is also a very important feature for us.

Cons

The tracking page especially will bug frequently, I am not sure if that's a Sendcloud software issue or a carrier API issue but it's very annoying.

Dennis
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

World wide shipping made easy

Reviewed on 2021/03/19

Shipping to over 240 countries/territories used to be a time consuming job, but Sendcloud has made...

Shipping to over 240 countries/territories used to be a time consuming job, but Sendcloud has made that a low easier!!

Pros

The overview. We use two platforms for selling our products. Sendcloud combines the two perfectly.

Cons

The pricecalculation doesn't show expected transittimes.

Jamy
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy of use and very helpfull for a comany who is shipping many orders

Reviewed on 2021/03/12

I had a problem with the system once, they were very helpfull with solving my problem.

I had a problem with the system once, they were very helpfull with solving my problem.

Pros

Easy of use and the connection with other businees programs

Cons

All labels are automatically developed. They also develop labels for order who will be picked up from our location.

Bob
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sendcloud is an easy to use tool

Reviewed on 2021/01/03

Very good.

Very good.

Pros

Soundcloud is easy to connect to your webshop, saves a lot of time and has had no bugs/downtime during my use.

Cons

There were no problems in using soundcloud in the past 1,5 years.

Evert
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super and easy to use

Reviewed on 2021/09/28

Super program that saves me a lot of time.

Super program that saves me a lot of time.

Pros

It saves a lot of time using it. Now I have more time for developing my webshop.

Cons

I pay monthly for this product to use it and they also gain money per order. Why paying double ?

Marieke
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy to use, love it

Reviewed on 2021/04/30

I like that it's easy to set up with my woocommerce shop, that the prices are a lot cheaper for...

I like that it's easy to set up with my woocommerce shop, that the prices are a lot cheaper for sending and that it's so easy to use. I use it daily, works and integrates perfect and I love it.

Pros

It is so easy to set up and use. Like, really easy.

Cons

It took a while to figure out what the best printer was to use with it and how to set it up.

Claudia
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great platform

Reviewed on 2020/11/30

Pros

- Very clean and easy to use interface, makes preparing shipments hassle free
- Perfect solution for small businesses to have affordable shipping prices, without being tied to a minimum-shipments contract
- Seamless integration with my WooCommerce shop, orders from the site are instantly ready-to-go in the SendCloud platform
- The ability to use various carriers, whichever works best for a particular shipment
- Pay-as-you-go

Cons

I haven't had any problems at all with SendCloud.

Maurice
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use shipping tool for webshops

Reviewed on 2021/01/29

Easy to setup a shipping system. No IT hassle, easy to use all-in-one package.

Easy to setup a shipping system. No IT hassle, easy to use all-in-one package.

Pros

Easy to use, easy to implement, no need to contact parcel services for c ontracts. No need to have IT knowledge.

Cons

I haven't experienced any. I use the free package, it's a bit limited, but what can you expect for free?

Lindsay
Overall rating
  • Industry: Supermarkets
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use top product

Reviewed on 2020/11/17

i use sendcloud 5-10 sending in a week

i use sendcloud 5-10 sending in a week

Pros

Easy to use and fast sending package the choice for sending is big

Cons

cant work with one.com for shop syncro .

Jiseon
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very easy to use user friendly software!

Reviewed on 2020/12/11

I'm really satisfied. The system is accurate and all works perfect for my small business. I'll keep...

I'm really satisfied. The system is accurate and all works perfect for my small business. I'll keep using it as long as I can!

Pros

Sendcloud software is really easy and clear to use. Easy to find all functions I need and all supports are very useful. I also had very good customer service experience with sendcloud.

Cons

Shipping price is overall a bit high with Post Italian but I understand it's not easy to lower the price in Italy. Hope more shipping options are available in future.

Michael
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent Service & Integration

Reviewed on 2021/06/15

Time saving - Not having to manually update each order with shipping confirmation and tracking...

Time saving - Not having to manually update each order with shipping confirmation and tracking numbers.

Pros

The integration with Wix. Saving of time

Cons

Nothing to report as yet. The service has no issues.

Wessel
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect support

Reviewed on 2020/12/02

Quick, good pricing and perfect support from real people.

Quick, good pricing and perfect support from real people.

Pros

Quick, easy to use and above all the support is quick and helpfull. No ticket systems, inifinity phone loops. Just people!

Cons

Don;t really know, we are very positive about it. Maybe the workflow can be more shorter. Although it is really short now.

Dorine
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

easy to use

Reviewed on 2021/02/01

easy to print labels
payments easily arranged
until now, no dislikes.
We have been using several...

easy to print labels
payments easily arranged
until now, no dislikes.
We have been using several times, maybe we still have to discover

Pros

easy to print labels
payments easily arranged

Cons

until now, no dislikes.
We have been using several times, maybe we still have to discover

Marek
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Nice support in onboarding

Reviewed on 2020/11/11

Very good!

Very good!

Pros

Great support in the beginning. Personal approach and explanation. Onboarding offered.

Cons

Nothing, we were impressed by personal contact and approach explaining how it works and answering all our questions

Sonia
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Productivity upgraded with Sendcloud

Reviewed on 2021/04/17

Pros

The automatic import from my WooCommerce webshop is key. Shipping adresses are automatically imported whenever a sale is completed.
Integrating Sendcloud was really easy with the step by step descriptions.

Cons

Adding a shipping address of a sale that has been made outside the shop (via mail, social media,...) does require an awake mind. Once you have done this a couple of times you get used to the interface. It's especially important to focus the first couple of times.

Santino
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy and quick use

Reviewed on 2021/06/22

very good experience, it's fast and easy to find suitable courier

very good experience, it's fast and easy to find suitable courier

Pros

easy use and quick use
nice overview from sending

Cons

adress lines to short for chinese addreses

Julian
Julian
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great all-in-one tool for logistics

Reviewed on 2025/02/04

Overall Sendcloud is a great tool that allows us to streamline our logistics process. It makes sure...

Overall Sendcloud is a great tool that allows us to streamline our logistics process. It makes sure we are on track on incoming packages and it gives a nice discount on packages as well.

Pros

Super easy if you need to send packages. Makes sure that we are able to streamline our logistic processes, even that we are not e-commerce

Cons

Not as easy to integrate as it only uses API and not Zapier for example

Kayzar
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Totally Useless, Only Sign Up If You Want to Destroy Your Business

Reviewed on 2022/06/10

My experience of SendCloud was that they are a bunch of liars that will tell you anything to make...

My experience of SendCloud was that they are a bunch of liars that will tell you anything to make you sign up but then deliver absolutely nothing they promised. They negotiated rates with me then after I paid 2 invoices which was what we had agreed the next invoices had a bunch of hidden charges. They were unprofessional, I didn’t speak to the account manager for several weeks due to “partying too much”. The main reason I signed up was a promise about customer support handling customs issues which I asked about 4-5 times and was told not to worry but the first thing that happened was a customs issue exactly what I had described and I was given the number of French customs as customer support. A total disgrace of a company, I would advise to only use them if you want to pay double your negotiated rate, be hounded by debt collectors and have your Amazon business suspend repeatedly.

Pros

I found no pros, they were more expensive and charged for the account as well where the competition don’t charge for basic customer care. Software was no different than other similar companies just hyped up by the sales reps who are complete liars.

Cons

I found a lot of time wasting when trying to get things done, was told that they had integrated software with Amazon but this only worked satisfactorily with U.K. orders but I export to Europe mainly

Response from Sendcloud

Dear Kayzar,

We're very sorry to hear that your experience with Sendcloud has been negative, and we thank you for taking the time to share your thoughts.

We actively try our best to communicate all relevant information. The shipping conditions of every carrier within Sendcloud are available to read in our helpcenter. Unfortunately, surcharges are implemented by the carriers when a package does not meet these conditions, and are then automatically applied and added to your invoice after dispatch.

As I'm aware, my colleagues have been in direct contact with you for several months now and an agreement was made to resolve the situation. We will continue to proactively reach out to you to ensure commitment to finding a resolution.

We hope to speak with you soon on the matter, and once again, we apologise for any inconvenience.

Kind Regards,
Steph

Ferdek
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sencloud for webshops

Reviewed on 2020/11/25

I really think that SendCloud is the best multi shipping platform in Europe - I've tried several...

I really think that SendCloud is the best multi shipping platform in Europe - I've tried several other and the competition far away behind SendCloud.
I use it every day and it helped my business a lot. When I started my first webshop I didn't have enough orders to negotiate good shipping rates with courier companies - SendCloud was a solution at that time to offer to my client's affordable shipping costs. 2 years ago we were having maybe 3-5 orders a week, now it is around 5-10 orders a day. SendCloud played a major role in this business growth.

Pros

Amazingly simple setup process. API connection with major marketplaces and with our webshop was very easy. The process of addressing and creating labels for packages became super quick. Exactly what we needed. Issues are solved quickly - customer service is excellent.

Cons

We use SoundCloud now only for EU shipments because SoundCloud at this moment is missing integration with FedEx courier company. I hope it will be added soon that I can use SendCloud for all my packages.

We tried a few times to send packages outside EU with DHL but we never succeed with it - somehow there was always some issue with it so we gave up and concentrate on using SendCloud only for EU.

However, if integration with FedEx will be possible we will need to look into it again because 40% of all our packages go outside the EU.

I am also missing integration with the selling platform Reverb.

Alternatives Considered

Easyship, ShipStation and Shippo

Reasons for Switching to Sendcloud

Soundcloud offers its own shipping tariffs with couriers where many other platforms don't have that option. Send cloud was offering also an attractive free plan with integrations to sales platforms - that will be removed from 2021. I think it is a mistake to do that, I am sure that it will be a reason for many new webshop owners to move to platforms that offer that option because for starters it will be too expensive to pay 40-50 euro every month. Anyway we will still work with SoundCloud because we are now in place when we can afford that.
Ingrid
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sendcloud will save you time & money while keeping it personal

Reviewed on 2021/06/21

-We saved time efficiency.
- we have the best shipping rates.
- Finally we can have an organized...

-We saved time efficiency.
- we have the best shipping rates.
- Finally we can have an organized administration.
- integrated to our webshop and can be integrated to other platforms.
- sends personalized and detail information to my customers.
- gives me peace of mind

Pros

The biggest issue I was having with my business is that we did everything manually. We used an excell sheet to keep track of addresses, names, shipping companies -pricing and we even created a formula to sort them per country.

This was time consuming, because after costumers would place an order, we would have to, AGAIN, send a manual email with all the info. Once we had shipped orders, again our minds would have to remember to send the shipment information to each customer.

Because of this super antique method, we spent hours and wasted mornings and nights trying to send the purchase and shipping details to our customers. We were exhausted 😞

With sendcloud, not only did we get the most competitive price out there, I also got praise from my customers across Europe since now they have better prices and more "weight freedom" with their shipment (up to 20 kilos keeping the same price).

Also, all customers receive a notification once the labels are created. Yes, labels that are made by sendcloud (included in my webshop) I don't have to send manual emails anymore 👏🏻 .

And wait, there's more: sendcloud will tell you if our customers have written a wrong address, by typo or just forgottent any detail. It will let you know immediately so we can fix it before shipping.

Sendcloud also allows us to print all labels at once, even if they're not from the same provider (e.g PostNL or DHL).

My customers are happy, I am happy! I’m spreading the word now! 😃

Cons

I’d like to have an app to use on my phone so I can track all orders with more ease. Once I have shipped all orders, I take a rest and use my phone only, so an APP would be nice.