Imperative in Today's World
If I ever do need to call about an issue it is handled quickly and efficiently. We are very happy with this product.
The thing I like best about Email Protection Suite is that it does exactly what it says it will do with the least amount of work from me... the IT Administrator. My users have no problems using the quarantine site and require very little help when navigating the system.
I can't think of anything that could be improved with this service.
It does the job
The web interface is pretty easy. Finding the page you need is fairly easy as well.
Lack of support for TAP & and other rules. The few times I've needed help it was given grudgingly, as if they weren't quite sure themselves. Understanding how rules work is, apparently, 99% my responsibility.
Overall good experience
I like the silversky interface which is simple and neat. The interface is seamless with connection the application. The downtime is very rare which makes it great.
Monitoring aspects needs to be improved. The slowness in the apps should be proactively resolved.
Exceptional service! Customer service is second to none.
What I like the best is that I leave the work to Silver Sky. I never have to think about it. That is a huge burden lifted from my shoulders.
There is nothing that I can think of that I do not like about this software.
Email Protection Suite
Great over all product! Would recommend
The protection suite captures a lot of the unwanted, and potential harmful email on the front end. Which allows us to open email's with confidence.
I feel the portal is a little clunky and finding reports is hard, at times
Peace of Mind
Email Quar. Login
silversky vpn service
SilverSky Email Protection Suite works great for this small IT team. Its easy to use and manage and does everything it says it can do. Really like the TAP monthly reports.
The only thing I wish I could change about the service is the link in the email when asking users to change their password. Since we are trying to train users not to click on links, it would be nice if the change password email notification didn't contain a link.
Basic email security at great value
SilverSky Email Protection Suite
BAE Silversky Email TAP
Since we were using the email solution already, it was fairly easy on-boarding their email security suite, TAP. Works as designed.
Link analysis does take a bit of time to to scan, causing some end user frustration. You'll need to fine tune the security capabilities to your risk appetite and need.