2 reviews

Synovia Solutions

Fleet management software for academic institutions

3 /5 (2 reviews) Write a Review!
Overall rating
3
/
5
Value for Money
1
Features
2,5
Ease of Use
4
Customer Support
1
50% recommended this app
2 reviews
Verified Reviewer
Industry: Education Management
Company size: 201-500 Employees

Tracking bus riders just got easy

Used Weekly for 1+ year
Reviewed on 2018/12/16
Review Source: Capterra

Pros

I like the simplicity of being able to find a student on a school bus. If a parent calls the school to find their child, I can see if the child is on the bus without trying to contact the transportation department. This has come in handy when a parent believes their student didn't ride the bus and I can tell the parent that actually their child scanned on and off the bus. I can even give times and the exact stop.
Synovia has much greater use than just tracking students on buses, but this is my main use for it.

Cons

All of this magic only works if the student scans on and off the bus with their bus pass. Our district does not use the chip system so students have to scan a bar code. The problems with this are: 1. The scanner doesn't always work, 2. the students lose their bus pass, and 3. Some drivers don't enforce the use of the pass. All of these issues undermine the successful implementation of Synovia.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Verified Reviewer

The things that worked were mediocre, lots of problems though

Used Daily for 2+ years
Reviewed on 2018/02/13
Review Source: Capterra

Pros

The software itself was decent. Reporting features were good, able to get comprehensive data from the full fleet.

Cons

Approximately 35% of our fleet of 120 vehicles didn't work. The units would check in every day between 5-8am, and would accurately show where the vehicle was parked (meaning they were communicating) but there was no status all day. Was told by lousy customer service team that we need to check daily for "Ignition on" alerts, but That implies that there is a high potential for issues if you are supposed to daily check that they work. Once we got one unit working, another stopped. Never ending cycle. Went through multiple tech support reps, multiple sales reps, area managers and even a few VPs and the president of the company with no satisfaction ever. Happyest day for our company was when the contract expired.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10