Yardi Voyager

4.2 (241)
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Real estate property management

Overall rating

4.2 /5
(241)
Value for Money
4.0/5
Features
4.2/5
Ease of Use
3.9/5
Customer Support
4.0/5

82%
recommended this app
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241 Reviews

Lena
Lena
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Yardi Review

Reviewed on 2019/04/18

I have enjoyed working with Yardi and learning something new about its functionality every day. ...

I have enjoyed working with Yardi and learning something new about its functionality every day. It's easy to use and there are always enhancements coming out to make report running and daily use easier.

Pros

Yardi makes it very simple to review all properties we have in the company. We are able to review tenant ledgers, run reports, reconcile accounts, add/delete properties, run trial balances and other report from Yardi Voyager.

Cons

The company I work for has a lot of properties and sometimes Yardi can run a bit slow when many people/departments are utilizing it especially around month end close.

Jesse
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful property management software

Reviewed on 2021/07/08

Overall, my experience with Yardi Voyager has been positive.

Overall, my experience with Yardi Voyager has been positive.

Pros

Yardi Voyager is an end-to-end solution for property management. From the end-user apartment application process to utilizing the inventory module, Yardi Voyager provides a solution for managing units and tenants that is so much better than previous software we've used.

Cons

Portions of Yardi are considered "more important", so their developers focus on upgrading certain features, while letting other useful objects deprecate.

Collin
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

What year is it??

Reviewed on 2023/10/10

Frustrating and confusing.

Frustrating and confusing.

Pros

Does it do what you need it to do? Yes. I suppose. At some point.

Cons

This software is the most out-of-date, convoluted, redundant, and time-consuming tool I have ever been tasked with using. Very little about this interface is streamlined and simple tasks that should take 1 click, takes 10. Those clicks = TIME. Glitches regularly without warning and I often lose what I'm working on, having to start over. The overall look of Yardi looks like it was packaged in with the first roll-out of Windows 97. There are FAR better property management software systems out there (looking at you, Entrata) and anyone who says things like "I didn't have a problem" are people who likely haven't used any other program seeing how far-reaching Yardi is in the industry.

Idy
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our Yardi Experience

Reviewed on 2022/05/10

Overall, Yardi fits our needs and has good customer service

Overall, Yardi fits our needs and has good customer service

Pros

I love that the software offers everything we need in terms of commercial property management, and running the day to day management

Cons

That each tool we want to add is like an add on, and not like one big software

Alternatives Considered

Entrata

Reasons for Choosing Yardi Voyager

We needed a software that is more customized to property management

Switched From

QuickBooks Desktop

Reasons for Switching to Yardi Voyager

Yardi is already set up for use for commercial, while Entrata is still starting out and doesn't have all the features necessary to running a commercial property
Angela
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 2022/09/08

Very great experience. I have used various other software and Yardi is by far my preference.

Very great experience. I have used various other software and Yardi is by far my preference.

Pros

There isn’t much that Yardi can’t do. Very detailed reporting which is customizable. Excellent costumer service

Cons

The initial set up can be tedious but really Yardi supports are very involved to make it as easy as possible

David
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Industry Standard PM Software that declined over time

Reviewed on 2022/04/26

We ceased using Yardi after many years, primarily due to the outrageous costs and at the end...

We ceased using Yardi after many years, primarily due to the outrageous costs and at the end horrible customer support. They "a-la-carte" every module and the functions within each module can be limited unless you license everything. The main reason was we could not get customer/technical support. Support emails would go unanswered, phone numbers disconnected or unanswered. Their management team would get involved and still nothing would be responded to or helped.

Pros

User interface was easy to understand and use. You could create your own customized reports.

Cons

That is a long list. Rent Cafe (tenant portal) never worked right for our tenants. You could never get two different reports to give you the same answer. Not nearly enough automation options for day to day functions. The primary con was little to no customer/technical support. Even the numbers on their "Support" site were either disconnected or unanswered.

Alternatives Considered

AppFolio Property Manager

Reasons for Switching to Yardi Voyager

We choose AppFolio. Outstanding customer support, great owner/tenant portals, more streamlined and automated processes. They also don't nickel dime you for every function and every module.
Benjamin
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy We Made The Switch To Yardi Voyager

Reviewed on 2021/07/08

We are only a few months into being live in Yardi Voyager, but so far the experience has been what...

We are only a few months into being live in Yardi Voyager, but so far the experience has been what we hoped for in making the switch from MRI. We also use the Yardi CRM platform, as well, which allows us to seamlessly switch back and forth if needed. While the difficulty in ensuring permissions across the board are correct for our users, Voyager is doing everything as we had intended at the moment, and we look forward to getting more used to all the bells and whistles we didn't have with MRI Software.

Pros

Voyager isn't flashy, but it offers an easy-to-navigate interface that we loved. We especially love the Community Manager dashboard, which has streamlined our live reporting and ability to easily access availability, resident data, make ready schedules and more! Plus, the amount of reports out of the box is astronomical.

Cons

The "roles" and "permissions" can be tricky to navigate, even with guidance from Yardi. We are going on month two of being live in Yardi Voyager, and are still running into access issues for areas that are essential to our business, though those are easily updated once we know what permission to update.

Robert
Overall rating
  • Industry: Facilities Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

You need to step up your game

Reviewed on 2020/09/17

I don't like it, I don't like it at all. It's clumsy and not user friendly. You should seriously...

I don't like it, I don't like it at all. It's clumsy and not user friendly. You should seriously get some design ideas from Building operator, end users.

Pros

Not much. WHy I can do some things on the phone app I can't do on my pc and vise versa is pretty poor design off the hop.

Cons

Where do I begin? Reviewing hours, I should be able to see a spreadsheet of my hours not manually check each day. Why it doesn't automatically sync data is beyond me. Every change I make on the work order or hours has to be manually synced. Why it doesn't automatically sync when I open and or close the app is archaic. I constantly get data retrieval errors, it loses hours I've entered and sorting through work order lists is clumsy and time consuming. My company recently switched to Yardi from Impak and it's been like 10 steps in the wrong direction for work order and hour tracking. I could get used to the actual work order system but the way it tracks hours is extremely limited. We need an interactive spreadsheet that shows weeks not single days.

Response from Yardi Systems

Thank you for your candid feedback. We are always striving to improve our products to meet client needs. Recently, we released new product features that have improved syncing and we're confident you will be pleased with the improvements. We encourage you to speak with your project manager for additional details and timing.

Brittany
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Platform

Reviewed on 2020/09/28

I would recommend Yardi over the other platforms.

I would recommend Yardi over the other platforms.

Pros

I like the reports and how easy it is to find exactly what you are looking for. it is very easy to process POs especially now that vendors can upload invoices directly into Yardi for processing.

Cons

some of the reports take a very long time to pull the information.

Alternatives Considered

ONEsite and MRI Property Management

Reasons for Switching to Yardi Voyager

I like that it interacts well with other platforms like VendorShield and CRM
Melissa
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Software

Reviewed on 2020/08/12

I love the software it is a little more costly which newer investors do not like, however Yardi...

I love the software it is a little more costly which newer investors do not like, however Yardi when used on site operations communities run smoother.

Pros

The front end features for site level is Great easy to use.

Cons

Account end is not work follow easy. They do not a have a good drill down.

Shahla
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Yardi Voyager review

Reviewed on 2023/12/05

Pros

huge database of the owners name, address and emails

Cons

Couldn't have access or upload to PDF format of the invoices for future checking and audit

Lilli
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Enjoyed Using Yardi

Reviewed on 2023/06/08

Very positive with my first Property Management software.

Very positive with my first Property Management software.

Pros

Ease of use, logical step by step follow through, but my favorite, favorite was the blue/gray screen in Yardi's software that never strained my eyes.

Cons

I wasn't able to utilize the customer support feature but honestly I rarely even needed to approach Management for Yardi assistance.

Cristil
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent product, but can be difficult to navigate initially

Reviewed on 2023/04/27

Pros

The ease of pulling reports with the actually information I need. Detailed!

Cons

It was excruciating to learn in the very beginning, but once you get it it’s magical.

Karen
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Yardi for financial reporting

Reviewed on 2023/02/13

I am very happy with Yardi Voyager. I can find what I need relatively easily. The chart of accounts...

I am very happy with Yardi Voyager. I can find what I need relatively easily. The chart of accounts is easy to create and the custom reporting is helpful in disseminating information to particular users.

Pros

My favourite feature of Yardi is the ability to drill down to the original transaction to see how it was coded and the associated PO and invoice, if applicable. The amount of detail that can be found with relative ease is very helpful in creating financial reports.

Cons

The inventory management module is lacking and can be drastically improved. We have made it work for what we need, but I'd like to see some improvements in the module.

Benjamin
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

One of the most challenging parts of my job is managing Yardi.

Reviewed on 2019/09/18

7s is a much better product than 6, which is a nice surprise. And payscan has worked well so...

7s is a much better product than 6, which is a nice surprise. And payscan has worked well so far.

In general, it's been a real struggle. It's just been really hard making Yardi work for my company.

Occasionally, I come across a person who is great and knowledgeable, like [SENSITIVE CONTENT HIDDEN] and I try to reengage him or her but it's not always possible to get the same person to help. And sometimes you get one of the support team who is not very good and things can take a long time to get sorted out.....

Pros

It has a robust set of features and has many modules such as rentcafe that are native (hope I'm using that term properly) to the environment- meaning no need to integrate with third party software providers.
Tech support is usually quick to respond.

Cons

You really need your own Yardi tech department to get the most out of it. If you don't it becomes critical to work with a Yardi consulting firm in order to customize the software to your business or implement new features.

For some reason roommates are treated differently than "primary" lesees by the system. It's infuriating that residents are handled differently just because one was entered into the system first and is considered to be the "primary" resident, even when both folks are on the lease.

Moving roommates in and out of the system is a nightmare for accounting.

Customizing the leasing process and documents was so difficult and time consuming I had to fire Yardi from the job and engage an outside consulting firm. Yardi refunded my support hours upon request, so that part was good.

The workflow is not set up to work in places like Boston or New York. The concept of a broker is foreign to Yardi folks. If you own or manage a single large property or community where all leasing is done in -house then no problem. If you own many properties in urban areas and rely on outside brokers to rent apartments choose a different software platform.

Yardi support techs can be infuriating and there is no single person or team that is responsible for my account. I have team leaders for Voyager, Payscan, RentCafe, Lease Docs etc. but no single person is really "driving the train."

I've been waiting 3 months or more for the correct version of my annual invoice.

Samantha
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best Property Management Software Available. Period.

Reviewed on 2019/12/09

Yardi Voyager is the most professional and functional property management software available....

Yardi Voyager is the most professional and functional property management software available. Although a little pricey, your business will thank you for it by running so much smoother.

Pros

Yardi has the most functions out of any property management software on the market. You can easily see your day/week/month on the home screen and know how many appointments your office has. You can easily see what amenities each unit has individually, which helps when tracking market price increases and quickly being able to justify them to tenants/higher ups. You are able to run any type of report you can dream of; Yardi Voyager has you covered.

Cons

Yardi is not able to be used if the internet is down. This is inconvenient if you have an unreliable internet connection. Also, the Yardi server is often down and it is hard to get ahold of customer service. So, it feels like when your internet is working just fine, Yardi's server isn't. And vice versa. Additionally, it is a little difficult to train new users on Yardi Voyager; once they get it, they can really take off! But, in that beginner start up, there are often a lot of errors made and you can't delete duplicate guest cards and such.

Jennifer
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A valuable tool to manage all of your rental properties all in one place. Great for many units.

Reviewed on 2018/05/24

Against all other rental property softwares, this is the most diverse. You can literally use it...

Against all other rental property softwares, this is the most diverse. You can literally use it from everything to commercial, residential and hospice type environments. It is also really great because most people that have worked in the rental property industry are familiar with the program which makes training new hires a lot easier.

Pros

This is a great way to manage every part of your rental property aspects all in one place. Yardi Voyager is extremely helpful in implementing payments to accounts and many more features. There is a reason that Yardi is one of the most popular rental software tools out there. They make handling everything simple and easy. Yardi Voyager specifically is good against multi platform rentals. It's like the big boy of rental tools. Once you have it all configured you'll never use anything else. It will help you with quotes on your new move ins, your lease expirations, your work orders for your maintenance people, it will also help with your occupancy, your vacancy and your foot traffic in your property. There are a lot of reports that you can generate to gauge how you are doing financially in the business as well. Yardi Voyager is an extremely useful tool.

Cons

The only con that I have about the program is that some of the functions that are incredibly useful, can be a bit difficult to configure and set up. Luckily though, any time I've struggled all I've had to do was contact customer support and they literally were able to help me step by step. Very very useful.

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Powerful Software, Needs Optimization

Reviewed on 2020/05/24

Generally Yardi is great software, it is powerful and allows the user to complete a lot of tasks...

Generally Yardi is great software, it is powerful and allows the user to complete a lot of tasks that other competitor software suites do not.

Pros

Yardi Voyager is a very powerful option for property management. It is very user-friendly in the sense that you can manipulate lots of data in different ways, it is organized, and can handle high volume.

Cons

The software could definitely use some optimization updates. It is designed for use with IE, and does not typically work well with other browsers. It also tends to be slow, with some tech clean-up it would definitely be more efficient.

April
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Detailed software

Reviewed on 2023/01/20

Pros

Have only been using a short time, seems easy to learn

Cons

Has lots of things to learn, takes time to do it all

Verified Reviewer
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Yard is very helpful, and typically easy to use and navigate.

Reviewed on 2018/02/07

Pros

I use yardi everyday for resident records, and I like the amount of information that can be easily imported and edited and the memo finction is very useful.

Cons

Yardi can be a slow, especially while running reports. It is not always user friendly when Simone is waiting for you to pull up information. Seems to loose saved information, I also wish it would help prevent duplicate entries for prospects by pulling from a variety of fields.

Tonya
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

You don't know what you don't know - until you know.

Reviewed on 2022/09/06

Our company has used Yardi Voyager for 5+ years. For a short time, we did venture out to try...

Our company has used Yardi Voyager for 5+ years. For a short time, we did venture out to try another product, but it wasn't even a year before we were back to Yardi. All the systems talk and coordinate with billing and it just makes sense to have all products together vs using many different programs for the same goal.

Pros

While the systems are complex, with a little training, you will soon see how straightforward they are. The training program (Aspire) is my current favorite, followed by Senior IQ which is a complete dashboard of clinical, sales, and/or financial key indicators.

Cons

The back-end data is often hard to access because there are so many tables, but Yardi is consistently making improvements to get that data available (such as their product Senior IQ).

Leonardo
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Yardi, the property management lifesaver

Reviewed on 2022/09/20

Overall, Yardi makes my life easier at work because I have access to all of my tenants profiles and...

Overall, Yardi makes my life easier at work because I have access to all of my tenants profiles and whenever I need something, I get the information quickly and in an organized manner.

Pros

It organizes entire portfolios and sensitive information from clients on a safe, user-friendly platform.

Cons

There is a lot of loading time and buffering, some times takes long for things to open up when clicking them.

Jamaula
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use...Daily Lifesaver

Reviewed on 2022/08/11

I have been using this system for many years and have little to no complaints. I would definitely...

I have been using this system for many years and have little to no complaints. I would definitely recommend.

Pros

This product helps to make sure that my office is handling leasing and financials properly on our property.

Cons

The system times out quickly which causes multiple logins during the day

Diego
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

The bar for cloud-based Commercial Property accounting software

Reviewed on 2019/10/18

Overall Yardi Voyager is a great product, super robust with tons of features. It's an all-in-one...

Overall Yardi Voyager is a great product, super robust with tons of features. It's an all-in-one total accounting software. You can do full charge bookkeeping with it, all with the features you'd expect from a property management software. I have been using Yardi Voyager for 5 years and have found it quite easy to use and learn, although I'm constantly finding out new things about it. For a small company or landlord, this is not the product for you, but for larger or institutional type real estate companies, this is basically the gold standard.

Pros

- Robust functionality
- Cloud based
- Great technical support
- User-friendly
- Constant updates
- Drill-down capabilities

Cons

- Not accessible when offline
- Redundant menu options
- Custom reporting can have hangups
- Exporting certain reports can be troublesome

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Slow, Clunky, Unnecessarily Convoluted, Unduly Report Focused

Reviewed on 2018/11/15

We literally only upgraded because there's no support for VH anymore. Yardi was chosen largely due...

We literally only upgraded because there's no support for VH anymore. Yardi was chosen largely due to its backward compatibility with VH. The training, conversion and implementation have been messy to say the least. Yardi's promises have repeatedly proven to be meaningless, from the salespeople's promises of features to the implementation team's promises of support during our transition.

The process of switching has been one of seemingly endless frustration.

Pros

As Yardi will happily enthuse about, the myriad of possible reports and other means of analyzing and displaying data are genuinely impressive.

Cons

Web-based means we're SOL if there's an internet problem. Also it's just slower than our in-house DB was. There are extra unnecessary steps to do almost everything.

While there are a million ways to look at data, actually working with it is obtuse and convoluted. There are literally vestigial functions all over the software that LOOK like what one should use for a given function but either don't work or will mess things up.