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3 reviews

Gnatta

Customer engagement tool for omnichannel communication

4,7 /5 (3 reviews) Write a Review!
Overall rating
4,7
/
5
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
100% recommended this app
3 reviews
Martin B.

Great software to combine social and non social customer service

Reviewed on 2015/07/09
Review Source: Capterra

We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.

Their support guys are great and I understand they are adding multiple language support soon?

Give them a try - very good indeed.

Response from Gnatta

Thanks for the response Martin!

Rating breakdown

Ease of Use
Customer Support

Tom J.

Everything I need

Reviewed on 2015/07/08
Review Source: Capterra

Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).

Response from Gnatta

Thanks Tom!

Rating breakdown

Ease of Use
Customer Support

Fiona A.
Industry: Food & Beverages
Company size: 11-50 Employees

Data Rich- Superb Support

Used Daily for 1+ year
Reviewed on 2020/10/15
Review Source: Capterra

Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.

Pros

The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both.

Cons

It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10