Ontraport Reviews

very complex
powerful sales funnel platform
email automation at the highest level

landing page builder is very old school
not being able to add css into emails

It's super powerful and has a lot of extensions via Zapier. The live chat contact support is AWESOME!

To be honest. nothing. After trying mailchimp and mailerlite, Ontraport is way better!

I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates. The Email automation has improved our efficiency.

None off the top of my head really. I have only been using this for 6-12 months. Would be nice to be able to update or delete sales transactions from a customer profile.

Landing pages, tutorials, trainings and automation

Pricing isn't the easiest to understand
Not enough native integrations

I liked the notes option, so I could track updates on customers made to accounts by other members of the team. This gave Ontraport a few CRM functionalities.

We had a lot of trouble with this as a shopping cart. It was unreliable at best and I found it difficult to find the data I needed in a straightforward way. We have since switched to HubSpot for campaigns and UltraCart for our shopping cart, and find the integration there to be simpler and more reliable than Ontraport alone.

They have easy templates for you to design from Landing Pages, Forms, Opt In, Email Marketing Campaign. The support are very responsive and teaches you how you will be able to use the AUtomation Features. And the best part is you can integrate this with Wordpress (Using PilotPress) and you can also work with the Gravity Forms Integration. YEEY!

It's not really a Cons, but what I noticed for beginners, this is not an easy way to start Marketing Automation.

Ontraport has incredible filtering options for reporting. you are able to build customizations that allow you to view data in virtually any format you desire.

Unfortunately, it is not quite as suitable for nonprofits or organizations working with income outside of sales. The custom tabs in a clients record are a bit difficult to manuever.

I have used Ontraport for some parts of my business. It offers great landing pages. There are many aspects of the service that I did not use. It is becoming a one stop do it all service.

I was overwhelmed by it. Maybe once I am busier, it will become a great service. the price is high but cheaper than its main competition.

The email marketing and the ability to create landing pages, and even text donors is great. My nonprofit was using a portion of the for-profit parent company's account to save money but we have since switched to a donor management system.

This is not suited for nonprofit fundraising at all. Anything related to donor management had to be custom built. We used stripe to integrate incoming donations, but we needed more features including the opportunity to ask donors to cover fees.

I use Ontraport as a team member to manage client files and support membership-related inquiries.

I love how easy it is to work with client files and support customers with their inquiries. In general, I've found this particular Ontraport feature relatively easy to learn, and in comparison, found it much easier and more user-intuitive than Infusionsoft.

I can't speak to the marketing automation aspects, other than my client has installed a powerful and complex automated marketing email system and it seems to work quite well.

Overall, this is a great software, especially if you're thinking of outsourcing CRM and support-related tasks.

I can't find any drawbacks for using this software. From what I understand support has also been wonderful whenever my client has needed to contact them.

Most importantly, I'm not very good at using Ontraport. Therefore, the biggest pro for the software is the really exceptional customer service. It's very important that I can access an expert who can tell me exactly what's going wrong with my scripts and automations, because honestly it can get really confusing pretty quickly.

Sometimes I experience issues with usability on different browsers. For example, you can only edit postcards using Firefox, which isn't one of our standard browsers.

We love that these systems help to streamline everything from client onboarding to actually billing our clients monthly.

It is a little pricey on a monthly basis, but the amount of time it saves us is almost invaluable. They do have their branding on the automation that we haven't figured out how to take off of the emails.

I love working with the automations and how well Ontraport integrates with other platforms like Google sheets or Jotform.

There are a few items such as inventory management that I wish was a little more simply laid out.

easy to plan/view/execute your strategic marketing goals and stay in touch with your customers which is invaluable feature.

It would take some time get used to it and learn the functionalities since it is a very complex platform with endless opportunities.

I can track everything with my clients. It's so much more than just email marketing. When you consider all of the tasks that it can handle it's worth the money.

The pricing may be a bit much for a new business or smaller business and figuring out how to best set it up for tagging and such needs to be planned out to get the most out of it.

You can visually see your e-mail sequences, makes if-then sequences possible.

It's inefficient. If you open a campaign in edit mode, when you click on the e-mail within that campaign, you have to hit edit again after you're in the e-mail, and then when you the block you want, you have to hit edit again. Each time, there's a slight wait for loading.
If you're in that campaign in edit mode, you shouldn't have to hit edit and wait 3-4 more times. If you're having internet problems, it can add extra HOURS onto your workload.

I love the support that Ontraport provides to their users. They are quite receptive to feedback and listen when you tell them there is a bug. I also like the automation of course. The membership site integration with PilotPress is great. I like that their support is also better than their competitors. I've spent many weekend days in the midst of an issue with their support. They are so helpful!

The growing pains. Sometimes bugs pop up ( seems to be in the past but still ) and it's frustrating mid launch to have things like this come into play.

It is simple to use and you can set up complicated e-mail sequences to fire automatically

It is very glitchy, it is not supported by people like driftflow, zapier, optin monster to name a few, the sales order process is horrible. Support is via e-mail only which can get really frustrating. It is only built for an american, to get the sales order pages to work for me I have to add html. I cannot use large amounts of the system

I like that fact that I can make an email in minutes. It's very simple to use even if you're someone who's new to email systems.

I don't like that fact that lists/groups are hard to set up if you don't do it as you are importing contacts.

With no setup fees and a monthly cost that is less than 1/10th of what some of their competitors are charging for the same level of service, Ontraport is designed solely a with small businesses focus.

Their reporting dashboard isn't visually appealing as it doesn't have graphs and charts. You have to export data to make it pretty.

I like that it exists and serves people and gets the job done. Outside of that, there's little I really love about this software. I can use the functionality, but there are much more intuitive alternatives and much cheaper ones too.

I know there are many practical uses for a software this big, and that everyone uses one of the big email marketing softwares and that you "should" use them too. I see the benefits, compared to a Mailchimp, and I also think few people get much from a software this complex and are better off sticking with a software they understand.