4 reviews

Overall rating

4,5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
4 reviews
Macallum B.
Overall rating
  • Industry: Food Production
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great software

Reviewed on 2020/08/13

Villo is a great system and is easy to use. Highly recommended

Pros

We love using Villo as it makes checking in visitors to both our sites so easy. It has made our whole sign-in process simpler and more interactive for visitors. The app interface is tidy and user friendly. The report functionality is also very helpful when we need to trace back visitors and contact details

Cons

Receving a reset password email can be slow

Response from Villo

Hi Mac,

Thanks for sharing your feedback, it's awesome to know that we have been able to help simplify your sign-in process! We look forward to hearing more from you soon.

Kind regards, Alex and the Villo Team.

Daniel M.
Overall rating
  • Industry: Religious Institutions
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Villo for churches and youth groups

Reviewed on 2020/08/13

To date I am unsatisifed with Villo and I do not think it is worth what we are paying. It has not solved any problems, rather it has caused several. We will continue to trial Villo for another month or so, but unless our concerns are addressed we will not continue with this product. There are simpler and cheaper products available that work without complication.

Pros

I like how it is designed to be a contactless system that allows multiple ways for a person to sign in.

Cons

The setup for the user (the app) is overly complicated and most people just find the instructions vague and too difficult to follow, so they end up not doing it at all and they just manually sign in, which defeats the purpose for the software. The app seems to only work on selected phones. The data it collects is hard to colate for useful analytics. It has been hard to get the customer service we have been looking for and customizations to the product that have been promised but have not been delivered.

Response from Villo

Hi Daniel,

Thanks for taking the time to share your review. At Villo, we aim to ensure that all of our customers are beyond satisfied with our system; so we're genuinely sorry that your experience with Villo didn't meet your expectations.

Since you shared your feedback, our team has worked hard to address a number of your concerns. Specifically, we have released our 'Visitor Offers' update which allows for a more customisable sign-in experience, as well as simplifying the sign-up journey and creating better customer support processes.

Although Villo didn't work out for you, we thank you and value your feedback and have taken it on board so that we can improve our software for future customers. We are glad we were able to come up with a resolution and we wish you all the best for the future!

Kind regards, Alex and the Villo Team.

Maatee B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good value for money

Reviewed on 2020/09/10

I think it helped improved the business in terms of technology

Pros

The software let’s me know when a staff comes to work and when they finish work

Cons

Some staff feel lazy to sign in and forget to do so.

Response from Villo

Hi Maate,

Thank you for your feedback, we're glad we were able to help improve your sign-in experience at Earlybird Care!

Kind regards, Alex and the Villo Team.

Paul D.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The buzz of our working bees!

Reviewed on 2020/10/19

Pros

The Villo software was really easy to setup thanks to the customer support we received. For the Oke Charity Working Bees we were previously using paper and pen to track our volunteers. Now we have a much more sophisticated system which not only looks great and professional, but easily helps us to track volunteers on site, which is even more important these days.

Cons

It would be awesome to be able to access the app without wifi, someway of working offline, as quite often we work at schools with little wifi access or is in a space within the school with no wifi.

Response from Villo

Hi Paul,

Thanks for sharing your feedback with us! We're so glad that we have been able to help improve your sign-in process. We look forward to hearing more about your upcoming Working Bees soon!

Kind regards, Alex and the Villo Team.